Lenovo ThinkServer TD100 User manual

ThinkServer Warranty and Support Information

Warranty and Support

Information

Note:

Before using this information and the product it supports, be sure to read the general

information in Chapter 3, “Notices,” on page 25.

First Edition (September 2008)

©Copyright Lenovo 2005, 2008.

Portions ©Copyright International Business Machines Corporation 2005.

LENOVO products, data, computer software, and services have been developed

exclusively at private expense and are sold to governmental entities as commercial items

as defined by 48 C.F.R. 2.101 with limited and restricted rights to use, reproduction and

disclosure.

LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or

services are delivered pursuant aGeneral Services Administration ″GSA″contract, use,

reproduction, or disclosure is subject to restrictions set forth in Contract No.

GS-35F-05925.

Contents

Chapter 1. Information resources...............1

www.lenovo.com .....................1

Help and service .....................1

Documentation and diagnostic programs ............1

Before you call.....................2

Calling for service ...................2

Lenovo product service information for Taiwan..........7

Chapter 2. Lenovo Limited Warranty .............9

Warranty Information ...................14

Suplemento de Garantía para México..............22

Chapter 3. Notices ...................25

Trademarks ......................26

©Lenovo 2005, 2008. Portions ©IBM Corp. 2005. iii

iv Warranty and Support Information

Chapter 1. Information resources

This section contains information about where to go for additional information

about Lenovo products, what to do if you experience aproblem with your

system, and whom to call for service, if it is necessary.

www.lenovo.com

The Lenovo Web site (www.lenovo.com) provides information and services to

help you buy, upgrade, and maintain your server. You can access up-to-date

information for your server on the Lenovo Web site. From the

www.lenovo.com Web site, you can also:

vDownload the latest device drivers and software updates for your server

model

vAccess the online manuals

vAccess the Lenovo Statement of Limited Warranty

vAccess troubleshooting and support information for your server model and

other supported products

vFind the service and support phone number for your country or region

vFind aservice provider located near you

Help and service

This section contains information about obtaining help and service.

Documentation and diagnostic programs

The ThinkServer Documentation DVD that accompanies your server includes the

following publications:

Installation Guide

This publication contains safety information, setup instructions,

hardware and software requirements, option installation instructions,

and configuration instructions.

User Guide

This publication contains safety information, features and

specifications, server control description, optional device instruction,

and server configuration information.

Hardware Maintenance Manual

This publication contains safety information, features and

specifications, software configuration information, parts listing,

component replace and repair procedures, and diagnostics

information.

©Lenovo 2005, 2008. Portions ©IBM Corp. 2005. 1

Safety Information

This multilingual publication contains safety and Regulatory

Emissions notices.

If you experience aproblem with your server, refer to the troubleshooting and

diagnostics information in the Hardware Maintenance Manual that is included on

the ThinkServer Documentation DVD.

If you suspect asoftware problem, see the documentation, including README

files and online help, that comes with the operating system or application

program.

Lenovo maintains pages on the World Wide Web where you can get the latest

technical information and download device drivers and updates. To access

these pages, go to http://www.lenovo.com/support and follow the

instructions.

Before you call

Before you call, take the following steps to try to solve the problem yourself:

vCheck all cables to make sure that they are connected.

vCheck the power switches to make sure that the system and any optional

devices are turned on.

vUse the troubleshooting information in your system documentation available

on the ThinkServer Documentation DVD that comes with your system.

vGo to the Lenovo support Web site at http://www.lenovo.com/support to

check for updated information, new device drivers, and hints and tips.

vHave the following information available:

–Machine type and model

–Serial numbers of your hardware products

–Description of the problem

–Exact wording of any error messages

–Hardware and software configuration information

Calling for service

During the warranty period, you can get help and information by telephone

through the Customer Support Center.

These services are available during the warranty period:

Problem determination

Trained personnel are available to assist you with determining a

hardware problem and deciding what action is necessary to fix the

problem.

2Warranty and Support Information

Hardware repair

If the problem is caused by hardware under warranty, trained service

personnel are available to provide the applicable level of service.

Engineering Change management

Changes might be required after aproduct has been sold. Lenovo will

make selected Engineering Changes (ECs) available that apply to your

hardware.

These items are not covered by the warranty:

vReplacement or use of parts not manufactured for or by Lenovo or

non-warranted Lenovo parts

vIdentification of software problem sources

vConfiguration of BIOS as part of an installation or upgrade

vChanges, modifications, or upgrades to devices drivers

vInstallation and maintenance of network operating systems

vInstallation and maintenance of application programs

The most current list of telephone numbers for support is available on the

Lenovo Support Web site (www.lenovo.com/support).

Country or

Region Telephone Number

Africa Africa: +44 (0)1475-555-055

South Africa: +27-11-3028888 and 0800110756

Central Africa: Contact the nearest Lenovo

Business Partner

Argentina 0810-999-4262 (Spanish)

Australia 131-426 (English)

Austria Up and running support: 01-24592-5901

Warranty service and support: 01-211-454-610

(German)

Belgium Up and running support: 02-210-9820 (Dutch)

Up and running support: 02-210-9800 (French)

Warranty service and support: 02-225-3611 (Dutch, French)

Bolivia 0800-10-0189 (Spanish)

Brazil 0800 728 4831

(Brazilian Portuguese)

Canada Toronto: 416-383-3344

Outside Toronto: 1-800-565-3344

(English, French)

Chile 800-361-213

Toll Free: 800-442-488

(Spanish)

Chapter 1. Information resources 3

Country or

Region Telephone Number

China 86-10-58851110

800-990-8888

(Mandarin)

China

(Hong Kong

S.A.R.)

ThinkCentre®Commercial PC:

8205-0333

Multimedia Home PC: 800-938-228

(Cantonese, English, Mandarin)

China

(Macau S.A.R.)

ThinkCentre (Technical enquiry hotline): 0800-336

(Cantonese, English, Mandarin)

Colombia 1-800-912-3021 (Spanish)

Costa Rica 0-800-011-1029 (Spanish)

Croatia 0800-0426

Cyprus +357-22-841100

Czech Republic +420-2-7213-1316

Denmark Up and running support: 4520-8200

Warranty service and support: 7010-5150

(Danish)

Dominican

Republic

1-866-434-2080 (Spanish)

Ecuador 1-800-426911 (Spanish)

El Salvador 800-6264 (Spanish)

Estonia +372 6776793

+372 66 00 800

Finland Up and running support: 09-459-6960

Warranty service and support: +358-800-1-4260

(Finnish)

France Up and running support: 0238-557-450

Warranty service and support (hardware): 0810-631-213

Warranty service and support (software): 0810-631-020

(French)

Germany Up and running support: 07032-15-49201

Warranty service and support: 01805-25-35-58

(German)

Greece +30-210-680-1700

Guatemala 1800-624-0051 (Spanish)

Honduras Tegucigalpa: 232-4222

San Pedro Sula: 552-2234

(Spanish)

Hungary +36-1-382-5720

4Warranty and Support Information

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