Lenovo ThinkServer RD210 Guide

ThinkServer

Warranty and Support Information

Machine Types: 3719, 3724, 3729, 3779, 3795, 3796, 3797, 3798, 3808,

3809, 3815, 3817, 3818, 3819, 3821, 3822, 3823, 3824,

3826, and 3836

ThinkServer

Warranty and Support

Information

Note

Before using this information and the product it supports, be sure to read and

understand the following:

vChapter 4, “Notices,” on page 23.

vThe Important Notices and the Safety Information manuals that are included with

the product.

First Edition (June 2009)

©Copyright Lenovo 2009.

Portions ©Copyright International Business Machines Corporation 2005.

LENOVO products, data, computer software, and services have been developed

exclusively at private expense and are sold to governmental entities as commercial items

as defined by 48 C.F.R. 2.101 with limited and restricted rights to use, reproduction and

disclosure.

LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or

services are delivered pursuant aGeneral Services Administration ″GSA″contract, use,

reproduction, or disclosure is subject to restrictions set forth in Contract No.

GS-35F-05925.

Contents

Chapter 1. Information resources...............1

ThinkServer Web site (http://www.lenovo.com/thinkserver) ......1

Documentation .....................1

Help and service .....................2

Before you call.....................2

Calling for service ...................2

Lenovo product service information for Taiwan..........6

Chapter 2. Lenovo Limited Warranty .............7

Warranty Information ...................11

Suplemento de Garantía para México..............17

Chapter 3. Customer Replaceable Units (CRUs) .........19

Chapter 4. Notices ...................23

Turkish statement of compliance ...............24

European conformance CE mark ...............24

Trademarks ......................24

©Lenovo 2009. Portions ©IBM Corp. 2005. iii

iv Warranty and Support Information

Chapter 1. Information resources

This chapter contains information about where to go for additional information

about Lenovo®products, what to do if you experience aproblem with your

system, and how to call for help and service.

ThinkServer Web site (http://www.lenovo.com/thinkserver)

The ThinkServer™Web site provides up-to-date information and services to

help you buy, upgrade, and maintain your server. You can also do the

following:

vAccess the Lenovo Limited Warranty

vAccess the online manuals for your products

vAccess the troubleshooting and support information for your server model

and other supported products

vDownload the latest device drivers and software updates for your server

model

vFind the service and support phone number for your country or region

vFind aService Provider located near you

Documentation

The ThinkServer Documentation DVD is included with your server and provides

the following manuals:

Installation and User Guide

This manual contains safety information, setup instructions, hardware

and software requirements, part replacement instructions, and

configuration instructions.

Rack Installation Instructions

This manual provides instructions on how to install the server in a

rack cabinet.

Note: This manual is only available for some models.

Safety Information

This multilingual manual contains safety and Regulatory Emissions

notices.

If you experience aproblem with your server, refer to the troubleshooting and

diagnostics information in the Installation and User Guide that is included on the

ThinkServer Documentation DVD. In addition, you can refer to the Hardware

Maintenance Manual,which contains safety information, features and

©Lenovo 2009. Portions ©IBM Corp. 2005. 1

specifications, software configuration information, part listings, component

replacement and repair procedures, and diagnostic information. The Hardware

Maintenance Manual is available at:

http://www.lenovo.com/support

If you suspect asoftware problem, refer to the documentation, including

readme files and online help, that comes with the operating system or

application program.

You can get the latest technical information and download device drivers and

updates by following the instructions at the Lenovo Web site:

http://www.lenovo.com/support

Help and service

This section contains information about calling for help and service.

Before you call

Before you call, do the following to try to solve the problem by yourself:

vCheck all cables to make sure that they are connected.

vCheck the power switches to make sure that the system and optional devices

are turned on.

vUse the troubleshooting information in your system documentation, which is

available on the ThinkServer Documentation DVD that comes with your

system.

vCheck for updated information, new device drivers, and hints and tips at the

Lenovo Support Web site:

http://www.lenovo.com/support

vHave the following information available:

–Machine type and model

–Serial numbers of your hardware products

–Description of the problem

–Exact wording of any error messages

–Hardware and software configuration information

Calling for service

During the warranty period, you can get help and information by telephone

through the Customer Support Center.

2Warranty and Support Information

The following services are available during the warranty period:

Problem determination

Trained personnel are available to assist you with determining a

hardware problem and deciding what action to take to fix the

problem.

Hardware repair

If the problem is caused by hardware under warranty, trained service

personnel are available to provide the applicable level of service.

Engineering Change management

There might be changes that are required after aproduct has been

sold. Lenovo will make selected Engineering Changes (ECs) that

apply to your hardware available.

The warranty does not cover the following:

vReplacement or use of parts not manufactured for or by Lenovo or

non-warranted Lenovo parts

vIdentification of software problem sources

vConfiguration of BIOS as part of an installation or upgrade

vChanges, modifications, or upgrades to devices drivers

vInstallation and maintenance of network operating systems (NOS)

vInstallation and maintenance of application programs

Telephone numbers are subject to change without notice. The most up-to-date

telephone list for Lenovo Support is always available at:

http://www.lenovo.com/support/phone

Country or Region Telephone Number

Africa Africa: +44 (0)1475-555-055

South Africa: +27-11-3028888 and 0800110756

Central Africa: Contact the nearest Lenovo Business Partner

Argentina 0800-666-0011 (Spanish)

Australia 1300-880-917 (English)

Austria 01-211-454-610 (German)

Belgium 02-225-3611 (Dutch, French)

Bolivia 0800-10-0189 (Spanish)

Brazil Calls made from within the Sao Paulo region (11) 3889-8986

Calls made from outside the Sao Paulo region 0800-701-4815

(Brazilian Portuguese)

Bulgaria 359-2-9734618

359-2-9693650

Canada 1-800-426-7378 (English, French)

Chapter 1. Information resources 3

Country or Region Telephone Number

Chile 800-361-213 or 188-800-442-488 Toll Free (Spanish)

China

(Hong Kong S.A.R.)

8205-0333 (Cantonese, English, Mandarin)

China

(Macau S.A.R.)

795-9892 (Cantonese, English, Mandarin)

Colombia 1-800-912-3021 (Spanish)

Costa Rica 0-800-011-1029 (Spanish)

Croatia Calls within the country: 0800-0426

Calls outside the country: +385-1-6110095

Cyprus +357-22-841100

Czech Republic +420-2-7213-1316

Denmark Warranty service and support: 7010-5150 (Danish)

Dominican Republic 1-866-434-2080 (Spanish)

Ecuador 1-800-426911 (Spanish)

Egypt +202-35361005

El Salvador 800-6264 (Spanish)

Estonia +372 66 00 800

+372 6776793

Finland +358-800-1-4260 (Finnish)

France 0810-631-213 (French)

Germany 01805-004618 (German)

Greece +30-210-680-1700

Guatemala 1800-624-0051 (Spanish)

Hungary 36-1-382-5720

36-1-382-5716

(Hungarian)

Honduras Tegucigalpa: 232-4222

San Pedro Sula: 552-2234

(Spanish)

India 1800-425-6666 (English)

Indonesia 021-5238 823

001-803-606-282 (Local number only)

+603 8315 6859 (DID)

(English, Bahasa Indonesian)

Ireland 01-881-1444 (English)

Israel +972-3-9142800 (Hebrew, English)

Italy +39-800-820094 (Italian)

Japan 0120-03-5555 (Japanese)

4Warranty and Support Information

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