Kyocera ECOSYS P5026cdw Instruction Manual

kyoceradocumentsolutions.us

Frequently Asked

Questions P5026cdw

Table of Contents 
 
My P5026cdw displays “Check toner/Low toner”. 3 
How do I check the Toner Level on my P5026cdw? 4 
How do I access the Command Center RX webpage? 5 
What is the administrator login via the P5026cdw OP Panel? 6 
Where is the Serial Number located for the P5026cdw ? 6 
How do I install the Windows Print Driver for my P5026cdw? 7 
My P5026cdw has poor image quality. 9 
My P5026cdw displays an error indication. 10 
My P5026cdw does not turn on. 11 
My P5026cdw has a message on the display that a Paper Jam has 
occurred. Also, there is a flashing light with an exclamation mark 
next to it. 11 
Setting the Connection by Using the Wi-Fi Setup Tool 
(Microsoft Windows). 15 
Wireless Connection setup by Using Wi-Fi Direct. 18 
When trying to access the Command Center web page on my 
P5026cdw it states, “incorrect login Username or Password”. 25 
How can I print onto “Special Media” such as Envelopes or Labels on 
my P5026cdw? 26 
Installing the Apple OS print driver. 27 
 

FAQs P5026cdw

My P5026cdw displays “Check toner/Low toner”.

Check to ensure the toner is Genuine Kyocera Toner.

You can do this by checking if the toner has the Kyocera

Hologram on the toner bottle.

To maintain quality, we recommend using genuine

Kyocera toner containers, which must pass numerous

quality inspections.

The use of non-genuine toner containers may cause failure. We

will not be liable for any damages caused by the use of third-

party supplies in this machine.

A label is affixed to our genuine supplies, as shown below.

Remove the toner container and shake it, re-install

the toner container.

Shake the toner container.

Make sure the Right Cover is closed all the way.

Make sure the toner is installed in the

printer correctly.

FAQs P5026cdw

Print Status Page ?

How do I check the Toner Level on my P5026cdw?

The toner gauges can be found on the printer Status Page.

Press the [Menu] key > press the [▲] [▼] key to select [Report Print] > [►] key>select Print

Status Page.

Check Toner Gauges at the bottom of the page.

Output of status page

Press the [Status / Job Cancel] key.

[MENU] Key

Select [Report Printing] and press [►] key.

Select [status page] and press [OK] key.

►

Print Status Page

As [?] is additionally displayed, press [OK] key.

Status page is printed.

Toner Gauges

Cyan

0 %

100 %

Magenta

0 %

100 %

Yellow

0 %

100 %

Black

0 %

100 %

Report Print

FAQs P5026cdw

How do I access the Command Center RX webpage?

(Command Center is not available with USB Cable connected devices)

+ Print the Status Page to get the TCP IP address for the printer.

+ Press the [Menu] key > press the [▲] [▼] key to select [Report Print] > [►] key>select

PrintStatus Page.

+ Look for the heading of Network on left column of the printed Status Page.

+ Below Network look for IPv4.

+ Look for the IP Address on the third line down.

Open a Web Browser such as Internet Explorer then delete the text in the Address Field.

Key in the IP address obtained from the Status Page then press Enter.

The default login is

User Name: Admin (capital A)

Password: Admin (capital A)

FAQs P5026cdw

What is the administrator login via the P5026cdw OP Panel?

Username: 2600

Password: 2600

Where is the Serial Number located for the P5026cdw ?

Open the Multi-Purpose Tray to find the Serial Number.

It will be a white label that looks like a barcode.

Note: The serial # is also located in the upper right corner on the printed status page.

Checking the Equipment’s Serial Number

The equipment’s serial number is printed in the location shown in the figure.

You’ll need the equipment’s serial number when contacting your Service Representative. Please

check the number before contacting your Service Representative.

FAQs P5026cdw

How do I install the Windows Print Driver for my P5026cdw?

Supported operating systems.

+ Windows 10

+ Windows 8.1

+ Windows Server 2019

+ Windows Server 2016

+ Windows Server 2012 R2

+ Windows Server 2012

Note: If you install the driver in unsupported operating

systems including Windows 7, Windows Server 2008 R2, and

Windows Server 2008, a security message appears. To proceed

with the installation, allow the installer to make changes to

your computer. For more information on Microsoft Windows

support policy, go to the Microsoft Support website.

The KX Print Driver can be downloaded from:

https://www.kyoceradocumentsolutions.us/p5026

Once downloaded, double click on the exe file to start the

installation. The driver installation files will extract to a folder

on the C drive.

When the extraction completes, Windows Defender may

prompt an unrecognized app is starting. Click More Info.

Then select Run Anyway.

The Kyocera Product Library will open.

Accept the License Agreement.

FAQs P5026cdw

Acknowledge the Energy Star Compliance notification by

clicking OK.

In the menu on the left select Express Install.

In Express mode, the installer will search the network and

USB connections for any Kyocera devices.

Click on the printer to highlight it and click Install.

Select Yes to allow the driver to report issues to Kyocera in

the event of an issue. If you do not wish to allow the reporting,

select No.

10.

The Product Library will start installing the selected driver

and components.

11.

Once complete, select the check box to Print A

Test Page.

Please note that for Energy Star Compliance, Duplex is enabled

by default.

FAQs P5026cdw

My P5026cdw has poor image quality.

To maintain quality, be sure to use genuine Kyocera toner.

The use of non-genuine toner containers may cause failure. A label is affixed to our

genuine supplies, as shown below.

Replace the paper with new paper.

Shake the toner container from side to side several times.

Disable Eco Print mode.

Make sure the paper type setting is correct for the paper being used.

Select the Menu key > Adjust/Maintenance > Service > Drum > OK > OK.

Select the Menu key > Adjust/Maintenance > Service > LSU > OK > OK.

Select the Menu key > Adjust/Maintenance > Service > DEV-CLN > OK > OK.

Select the Menu key > Adjust/Maintenance > Service > Drum > OK > OK.

FAQs P5026cdw

My P5026cdw displays an error indication.

If an error occurs on the machine, the error message appears on the screen. Also, the Attention

indicator on the operation panel will light up or flash.

How can I find information if an error occurs?

Press the Arrow keys in Increments or decrements numbers

or select Menu in the message display. When a specific error

occurs, select the [►] key to show the Help screen.

How can I clear an error or wake the machine up

from Sleeping?

Answer: Pressing the [Go] key will clear a specific error or will

wake the machine from a sleep state.

What does a blinking Ready light mean?

The [Ready] light blinks during print processing or when an

error occurs.

What does a blinking Attention light mean?

The [Attention] indicator lights up or blinks when an error

occurs, or a job is stopped.

Why do I get a “Add Paper to MP Tray” message when

I send a print job.

The media type or size selection in the print job does not

match the media or size in the printer. Verify that the media

and size selected in the print driver matches the media and

size in the cassette.

Why does the printer show Offline when

connected USB

This is likely a communication issue. Use another USB port on

the PC or another USB cable.

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