Intermec PR2 User manual

PR2|PR3

Mobile Receipt Printer

User Manual

ii PR2 and PR3 Mobile Receipt Printer User Manual

Intermec Technologies Corporation

Worldwide Headquarters

6001 36th Ave.W.

Everett, WA 98203

U.S.A.

www.intermec.com

The information contained herein is provided solely for the purpose of allowing customers to

operate and service Intermec-manufactured equipment and is not to be released, reproduced, or

used for any other purpose without written permission of Intermec Technologies Corporation.

Information and specifications contained in this document are subject to change without prior

notice and do not represent a commitment on the part of Intermec Technologies Corporation.

The word Intermec, the Intermec logo, Norand, ArciTech, Beverage Routebook, CrossBar,

dcBrowser, Duratherm, EasyADC, EasyCoder, EasySet, Fingerprint, i-gistics, INCA (under license),

Intellitag, Intellitag Gen2, JANUS, LabelShop, MobileLAN, Picolink, Ready-to-Work, RoutePower,

Sabre, ScanPlus, ShopScan, Smart Mobile Computing, SmartSystems, TE 2000, Trakker Antares,

and Vista Powered are either trademarks or registered trademarks of Intermec Technologies

Corporation.

There are U.S. and foreign patents as well as U.S. and foreign patents pending.

Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation

in the United States and/or other countries.

Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A.

Contents

PR2 and PR3 Mobile Receipt Printer User Manual iii

Contents

Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Global Services and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

Warranty Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

Web Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

Send Feedback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Who Should Read This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Patent Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii

1 About the Printers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

About the PR2 and PR3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Printer Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

About the Status LEDs and Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

About the Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

About the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Install the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

How to Charge the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

About Printer Power Modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

About Printer Command Languages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Set the Command Language Using PrintSet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Load Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Read Magnetic Stripe Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Printer Options and Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Contents

iv PR2 and PR3 Mobile Receipt Printer User Manual

2 Connect and Configure the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

About Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Install Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Connect the Printer with USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

About Bluetooth Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Configure Bluetooth Communications Using PrintSet . . . . . . . . . . . . . . . . . . . . . .16

Connect to a Bluetooth Scanner. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Connect to a Bluetooth Mobile Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Configure the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

3 Troubleshoot and Maintain the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Call Product Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Printer Configuration and Serial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Get Printer Information Using PrintSet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

About the Printer Test Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Test Label Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Print a Test Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Problems and Possible Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

How to Restore Default Settings to the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Restore Default Settings Using the Printer Buttons . . . . . . . . . . . . . . . . . . . . . . . . . 25

Restore Default Settings Using PrintSet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

About Firmware Upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Upgrade Firmware Using PrintSet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Clean the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Replace the Platen Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

A Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Before You Begin

PR2 and PR3 Mobile Receipt Printer User Manual v

Before You Begin

This section provides you with safety information, technical support

information, and sources for additional product information.

Safety Information

Your safety is extremely important. Read and follow all warnings and

cautions in this document before handling and operating Intermec

equipment. You can be seriously injured, and equipment and data can

be damaged if you do not follow the safety warnings and cautions.

This section explains how to identify and understand warnings,

cautions, and notes that are in this document.

Safety Precautions

•Read and review this manual carefully before connecting the

printer.

•Because moving parts are exposed when the cover is open, make

sure the cover is closed before you operate the printer.

•Do not spray the printer with water. If you are using a hose to

clean the premises in an industrial environment, remove the

printer or carefully protect it from spray and moisture.

•You must implement both hardware and software safety

precautions to prevent the possibility of undefined system states.

A warning alerts you of an operating procedure, practice,

condition, or statement that must be strictly observed to avoid

death or serious injury to the persons working on the equipment.

A caution alerts you to an operating procedure, practice,

condition, or statement that must be strictly observed to prevent

equipment damage or destruction, or corruption or loss of data.

Note: Notes either provide extra information about a topic or contain

special instructions for handling a particular condition or set of

circumstances.

Before You Begin

vi PR2 and PR3 Mobile Receipt Printer User Manual

•You must make sure that dangerous conditions cannot occur

under any circumstances, even for a brief period of time.

•Observe all safety and accident prevention regulations applicable

to your specific region and application.

•The fuse must only be replaced with the same type of fuse with the

same rating to ensure continued protection against the risk fire.

Global Services and Support

Warranty Information

To understand the warranty for your Intermec product, visit the

Intermec website at www.intermec.com and click Support >

Returns and Repairs > Warranty.

Web Support

Visit the Intermec website at www.intermec.com to download our

current manuals (in PDF).

Visit the Intermec technical knowledge base (Knowledge Central) at

www.intermec.com and click Support > Knowledge Central to

review technical information or to request technical support for your

Intermec product.

Warning: Do not put your fingers inside the print mechanism

when the power is on.

Caution: The battery pack used with this product may ignite,

create a chemical burn hazard, explode, or release toxic materials

if mistreated. Do not incinerate, disassemble, or heat above

80 °C (176 °F). Do not short circuit; may cause burns. Keep away

from children.

Use of incorrect battery pack may present risk of fire or

explosion. Promptly dispose of used battery pack according to

the instructions.

Before You Begin

PR2 and PR3 Mobile Receipt Printer User Manual vii

Send Feedback

Your feedback is crucial to the continual improvement of our

documentation. To provide feedback about this manual, please

contact the Intermec Technical Communications department directly

at T[email protected].

Telephone Support

In the U.S.A. and Canada, call 1-800-755-5505.

Outside the U.S.A. and Canada, contact your local Intermec

representative. To search for your local representative, from the

Intermec website, click About Us > Contact Us.

Who Should Read This Manual

This user manual is for the person who is responsible for configuring,

operating, and maintaining the PR2 and PR3 printers.

This document provides you with information about the features of

the printer, and how to configure, operate, maintain, and

troubleshoot it.

Before you work with the printer, you should be familiar with your

printer command language and general printing setup. If you are

going to use the printer in a Wi-Fi network, you should be familiar

with your network and general networking terms, such as IP address.

Related Documents

The Intermec website at www.intermec.com contains our documents

(as .pdf files) that you can download for free.

To download documents

1Visit the Intermec website at www.intermec.com.

2Click the Products tab.

3Using the Products menu, navigate to your product page. For

example, to find the PR3 product page, click Printers >Mobile

Printers >PR3.

4Click the Manuals tab.

Before You Begin

viii PR2 and PR3 Mobile Receipt Printer User Manual

If your product does not have its own product page, click Support >

Manuals. Use the Product Category, the Product Family, and the

Product fields to find your documentation.

Patent Information

Product is covered by one or more of the following patents:

5,110,226; 5,180,232; 5,186,558; 5,206,662; 5,473,984; 5,484,991;

5,488,223; 5,542,487; 5,5486,88; 5,562,034; 5,564,841; 5,581,293;

5,593,238; 5,601,373; 5,623,297; 5,625,399; 5,625,401; 5,638,106;

5,693,931; 5,714,995; 5,746,521; 5,751,330; 5,781,708; 5,803,635;

5,841,954; 5,853,252; 5,859,656; 5,890,817; 5,897,255; 5,915,864;

5,915,865; 5,927,876; 5,940,107; 5,946,020; 5,988,898; 6,015,241;

6,023,284; 6,025,861; 6,042,279; 6,068,418; 6,068,420; 6,088,049;

6,092,940; 6,099,176; 6,126,348; 6,146,030; 6,151,055; 6,175,376;

6,189,788; 6,203,131; 6,210,054; 6,232,994; 6,283,651; 6,345,920;

6,350,071; 6,462,765; 6,505,982; 6,585,437; 6,618,162; 6,665,089;

6,685,371; 6,732,451; 6,791,591; 6,802,659; 7,245,227; 7,274,384;

7,324,125; 7,329,449; 7,338,914; 7,450,265.

There may be other U.S. and foreign patents pending.

About the Printers

This chapter introduces the PR2 and PR3 printers and includes

descriptions of printer features and basic operation.

Chapter 1 — About the Printers

2 PR2 and PR3 Mobile Receipt Printer User Manual

About the PR2 and PR3

The PR2 and PR3 are small, light-weight, durable mobile receipt

printers that fit easily into your work environment. You can connect

the printers to mobile computers, scanners, or desktop PCs. Both

printers are available with an optional integrated PCI-compatible

Magnetic Stripe Reader (MSR) to securely capture payments and

immediately provide receipts.

Additional features include:

•Print speeds of up to 3 ips (203 dpi)

•Multiple, selectable printer languages: CSim, XSim, and ESC/P

•Bluetooth radio module

•Full-speed USB device port for connecting to a desktop PC

•A wide range of accessories

Printer Features

Use this illustration to familiarize yourself with the PR2 and PR3.

Printer Features

Most of the illustrations in this manual show the PR3 printer, but the

information is the same for the PR2 printer unless otherwise noted.

Power button

Status LEDs

Magnetic Stripe Reader

(optional)

Media door

Status icons

Print button

Power and

USB ports

Media door latch

(2 places)

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