Ingenico IWL250B User manual

One Blue Hill Plaza, 16th Floor, PO Box 1546

Pearl River, NY 10965

1-800-PC-AMERICA, 1-800-722-6374

(Voice) 845-920-0800 (Fax) 845-920-0880

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iWL250B EMV Certified PIN pad with

Global Payments Canada

Cash Register Express now supports payment processing with EMV chip enabled cards through

the Ingenico iWL250B EMV PIN pad device. This document provides step-by-step instructions on

installation and usage of the iWL250B with Cash Register Express.

Note: To use Global Payments EMV as a payment processor you must be using version 12.8019

or above.

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TABLE OF CONTENTS

INSTALLING THE HARDWARE FOR SERIAL 4

CONFIGURING THE SERIAL CONNECTION SETTINGS ON THE PIN PAD 10

CONFIGURING THE RECEIPT OPTIONS ON THE PIN PAD 13

CONFIGURING DEBIT CASHBACK SETTINGS ON THE PIN PAD 16

CONFIGURING CRE/RPE FOR USE WITH GLOBAL PAYMENTS EMV 20

PERFORMING A CREDIT CARD SALE 21

PERFORMING A CREDIT CARD SALE USING AN EMV CARD 22

PERFORMING A CREDIT CARD SALE USING A CONTACTLESS ENABLED CARD 23

PERFORMING A DEBIT CARD SALE 24

PERFORMING A MANUAL ENTRY SALE 27

PERFORMING A RETURN 30

PERFORMING A VOID 32

PERFORMING A SETTLEMENT/BATCH CLOSE 33

Important Notes –Please Read!

CRE must be on version 12.8019 or higher to use the iWL250B

Each iWL250B device needs its own wired internet connection (unique IP address). It cannot use the same internet cable

connected to the PC. Prior to installation, make sure there are enough additional internet connections for each PAX device

you will be installing.

Each register running card transactions must have its own iWL250B device; iWL250B devices may not be shared among

registers.

Credit card settlements must be done in CRE on every station where an iWL250B device is connected and you must enter a

password on the PIN pad to begin the settlement.

The iWL250B device must have settings pre-configured and installed by your payment processor prior to integration with

CRE.

Auto-settlement is NOT recommended if taking tips on the iWL250B.

Any instructions relating to the iWL250B PIN pad in this document are applicable to the iWL 252 PIN pad.

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Document Version

Date

Author

Description of Changes

1.0

July 21, 2017

Matthew Piccinich

1st Release

1.1

November 6, 2017

Matthew Piccinich

Replaced model all

mentions # iWL252 with

the Canada model branding

iWL250B.

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Installing the Hardware for Serial

Important: Every register processing card transactions MUST have its own iWL250B unit. Also, settlements need to be

run through CRE on each register that has an iWL250B unit connected and processing card transactions.

Hardware Connections - Power

1. Locate the included DC power adapter. Part

Number 192011331 and identify End 1

2. Connect the adapter into a nearby ac

outlet.

3. Connect End 1 into the PIN pad dock power

port.

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Hardware Connections –Ethernet

1. Locate an Ethernet Cable and connect 1

end to the same router or switch that the

computer running CRE is connected too.

2. Connect the other end of the Ethernet

cable to the port on the PIN pad dock.

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Hardware Connections –Serial

If your computer has a serial port then follow the steps below for a direct serial connection, if you are using a USB to

serial adapter, go to the next page to learn how to setup the PIN pad & computer with the adapter.

3. Locate the included RJ 11 to serial cable. It

is labeled with part # CAB350078A. Identify

End 1 and End 2

4. On the bottom of the PIN pad dock, locate

the panel clips and pull back on both clips

at the same time to loosen the panel and

pull it off of the dock.

5. Connect End 1 in the RJ 11 port labeled

COM1.

6. Run the through the space by the dock

ports.

7. Place the cover back on the dock.

8. Connect End 2 of the cable to the serial

port on the computer that will be using the

pin pad. Record the COM port # if it is

labeled.

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Hardware Connections –Serial to USB Adapter

The iWL250B PIN pad is certified to work with the Cables to Go Serial to USB cable adapter Model: 26886. To download

the driver for the adapter click here. Extract all of the files from the PL2303_Prolific_DriverInstaller_v1_8_0.zip folder

and run the PL2303_Prolific_DriverInstaller_v1_8_0.exe file as administrator to install the driver for the adapter. After

the adapter driver has been installed, you’ll need to confirm the Serial connection settings on the PIN pad and configure

the adapter port settings in the Windows Device Manager.

1. Locate the included RJ 11 to serial

cable. It is labeled with part #

CABxxxxx. Identify End 1 and End 2

2. On the bottom of the PIN pad dock,

locate the panel clips and pull back

on both clips at the same time to

loosen the panel and pull it off of

the dock.

3. Connect End 1 in the RJ 11 port

labeled COM1.

4. Run the through the space by the

dock ports.

5. Place the cover back on the dock.

6. Connect End 2 of the RJ11 to serial

cable to End 2 of the USB to Serial

adapter.

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7. Connect End 1 of the USB to Serial

adapter to the computer.

8. In Windows, open the Control Panel

9. In the search bar in the top right

hand corner of the Control Panel

window, type “Device Manager”

10. Click on Device Manager

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11. Double Click Ports (COM & LPT) to expand

the list of ports.

12. Record the COM port Number in Prolific

USB-to-Serial Comm Port(COM#)

13. Right Click Prolific USB-to-Serial Comm

Port(COM#)

14. Select Properties

15. Select the Port Settings tab

16. Set Bits per second to 19200

17. Set Data Bits to 7

18. Set Parity to Even

19. Set Stop bits to 1

20. Set Flow Control to None

21. Click OK to save the changes.

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Configuring the Serial Connection Settings on the PIN pad

1. With the pin pad Powered on, Press the ADMIN

key labeled “.,#*”. It can be found below the 9

key and above the green enter key.

2. Enter the Admin name and press the green

enter key

3. Enter the Admin Password and press the green

enter key

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