Ingenico AXIUM RX5000 User manual

AXIUM RX5000

User Guide

www.ingenico.com

13-17 rue Pagès, 92150 Suresnes – France

Banks and Acquirers International Holding SAS / 814 767 216 RCS Nanterre

Banks and Acquirers

International Holding SAS

AXIUM RX5000 /0411

Contents

1. Introduction 4

2. Unpacking 5

3. Recommendations 6

3.1 Safety 6

3.2 Security of your terminal (tampering

attempt detection) 7

3.3 Main Characteristics 9

3.3.1 Terminal 9

3.3.2 Power characteristics 9

3.3.3 Terminal Connectivity 10

3.3.4 WLAN (2.4 GHz / 5GHz) 11

3.3.5 BLUETOOTH 12

3.3.6 CONTACTLESS 13

3.4 Functional description 13

4. Installation & Connections 16

4.1 Positioning the terminals 16

4.2 Inserting SAM (Secure access module) and

Micro SD 17

4.3 Connecting the terminal to the host 18

4.4 Setting the AXIUM RX5000 on the stand-

Banks and Acquirers

International Holding SAS

AXIUM RX5000 /0411

pole adaptor 19

5. Daily use 22

5.1 Card reading 22

5.1.1 Swiping a card 22

5.1.2 Inserting a smart card 22

5.1.3 Reading a contactless card 23

5.2 Audio 24

5.3 Reboot AXIUM RX5000 24

5.4 Rear Camera(optional) 25

5.5 Shimmer detection(optional) 26

Maintenance

6.1 Cleaning of the terminal 28

6.2 Transport and storage 28

Standard

Banks and Acquirers

International Holding SAS

AXIUM RX5000 /0411

1. Introduction

Thank you for choosing an Ingenico payment terminal.

We recommend you to read this user guide carefully: it gives you the

necessary information about safety precautions, unpacking, installation

and maintenance of your terminal.

The product should be used indoor only.

WARRANTY / SECURITY

To benefit from the guarantee-related product, and

to respect the security, we ask you to use only the

recommended power supply.

Maintenance operations should only be provided by an

Ingenico authorized technician.

Failure to comply with these instructions will void the

manufacturer’s responsibility.

This symbol indicates an important Warning.

This symbol indicates a piece of advice.

Banks and Acquirers

International Holding SAS

AXIUM RX5000 /0411

2. Unpacking

According to the model, the following items are included in the packaging

box (including optional accessories) :

The terminal

The box may also include the following items depending on your working

configuration :

The installation

guide

The cable for connectivity

The power supply unit and cable

Banks and Acquirers

International Holding SAS

AXIUM RX5000 /0411

3. Recommendations

3.1 Safety

Power on/Power down - Emergency stop

To power on or power down the terminal, connect or disconnect the

power supply from the electric outlet.

Electrical power supply network

The electrical outlet must meet the following criteria:

Must be installed near the equipment and easily

accessible;

Must meet standards and regulations in the country of

use. Explosion areas

Certain regulations restrict the use of radio equipment in chemical

plants, fuel depots and any site where blasting is carried out. You are urged

to comply with these regulations. The terminal shall be protected by a

specially fitted and certified cover enabling use in proximity to a fuel

pump.

Connection of headset on audio jack

CAUTION

Only use the power supply recommended with AXIUM

RX5000.

CAUTION

Lithium battery cell

The terminal is fitted with a lithium battery cell which is

not accessible to the user. Only a qualified technician is

authorized to open the unit and change this component.

Risk of explosion if the battery is replaced by an

incorrect type. Dispose of used battery according to the

instructions.

Banks and Acquirers

International Holding SAS

AXIUM RX5000 /0411

CAUTION

An excessive acoustic pressure of headset can involve

deafness!

Banks and Acquirers

International Holding SAS

AXIUM RX5000 /0411

3.2 Security of your terminal

Your device fulfils current applicable PCI PTS security requirements.

Upon receipt of your terminal you should check for signs of tampering

of the equipment. It is strongly advised that these checks are performed

regularly after receipt. You should check, for example: that the keypad is

firmly in place; that there is no evidence of unusual wires that have been

connected to any ports on your terminal or associated equipment, the chip

card reader or any other part of your terminal. Such checks would provide

warning of any unauthorised modifications to your terminal, and other

suspicious behaviour of individuals that have access to your terminal.

Your terminal detects any “tampered state”. In this state the terminal

will repeatedly flash the message” Alert Irruption!” and further use of

the terminal will not be possible. If you observe the “Alert Irruption!”

message, you should contact the terminal helpdesk immediately.

You are strongly advised to ensure that privileged access to your

terminal is only granted to staff that have been independently verified

as being trustworthy.

The terminal must never be put in or left at a location where it could be

stolen or replaced by another device as being trustworthy.

WARNING

We recommend to the customer to provide guidance to the

cardholder as to avoid having his card close to any magnets

on the device since the card may be damaged. There is one

magnet in the stylus and another in its holder.

Banks and Acquirers

International Holding SAS

AXIUM RX5000 /0411

Warranty label (on the bottom of the terminal)

3.3 Main Characteristics

WARNING

If the warranty label is torn or removed, the warranty will

be void.

CAUTION

Positioning of the AXIUM RX5000 on check stand must

be in such a way to make cardholder PIN (Personal

Identification Number) spying infeasible.

Installing device on an adjustable stand must be in such

a way that consumers can swivel the terminal sideways

and/ or tilt it forwards/backwards to a position that makes

visual observation of the PIN-entry process difficult.

Positioning of in-store security cameras such that the

PIN-entry keypad is not visible. NEVER ask the customer to

divulge their PIN Code. Customers should be advised to

ensure that they are not being overlooked when entering

their PIN Code.

Banks and Acquirers

International Holding SAS

AXIUM RX5000 /0411

3.3.1 Terminal

Storage conditions

Operating conditions

3.3.2 Power characteristics

AXIUM RX5000 works at voltages between 8VDC and 14VDC.

It can be powered by several ways :

An external power supply unit

By POE (Power over Ethernet)

Weight

(Poids, Gewicht)

274.5g(9.68oz

Size

(dimensions, Maße)

176.5mm x 79mm x 37mm

Display

4” WVGA (480 x 800 pixels)

Touchscreen

Capacitive

Ambient temperature

Max relative humidity

-20°C, +70°C

90% at +55°C

Ambient temperature

Max relative

humidity

Max altitude

from -10°C to +40°C

90% RH non

-condensing at +40°C

2000m

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