IBM NetVista 8302 Owner's manual

IBM

Hardware

Maintenance

Manual

Ty pe s

8301,

8302,

8303,

8304,

8305,

8306,

8307,

8308,

8309,

8310,

8311,

8312,

8313,

8314,

and

8315



IBM

Hardware

Maintenance

Manual

Ty pe s

8301,

8302,

8303,

8304,

8305,

8306,

8307,

8308,

8309,

8310,

8311,

8312,

8313,

8314,

and

8315



Note:

Before

using

this

information

and

the

product

supports,

sure

read

the

general

information

under

“Notices”

page

305.

Second

Edition

(August

2004)

INTERNATIONAL

BUSINESS

MACHINES

CORPORATION

PROVIDES

THIS

PUBLICATION

″AS

IS″

WITHOUT

ANY

WARRANTY

ANY

KIND,

EITHER

EXPRESS

IMPLIED,

INCLUDING,

BUT

NOT

LIMITED

TO,

THE

LIMITED

WARRANTIES

MERCHANTABILITY

FITNESS

FOR

PARTICULAR

PURPOSE.

Some

jurisdictions

not

allow

disclaimers

express

implied

warranties

certain

transactions;

therefore,

this

statement

may

not

apply

you.

This

publication

could

include

technical

inaccuracies

typographical

errors.

Changes

are

periodically

made

the

information

herein;

these

changes

will

incorporated

new

editions

the

publication.

IBM

may

make

improvements

changes

the

products

the

programs

described

this

publication

any

time.

Requests

for

technical

information

about

IBM

products

should

made

your

IBM

Authorized

Dealer

your

IBM

Marketing

Representative.

International

Business

Machines

Corporation

2001.

All

rights

reserved.

Government

Users

Restricted

Rights

–

Use,

duplication

disclosure

restricted

GSA

ADP

Schedule

Contract

with

IBM

Corp.

Contents

Chapter

About

this

manual

Important

Safety

Information

Chapter

General

Checkout

Chapter

General

information

Features

Types

8301

and

8302

Types

8303,

8304,

and

8312

Types

8305,

8306,

8309,

and

8313

Types

8307,

8308,

8310,

8311,

8314,

and

8315

.11

Physical

specifications

.13

Types

8301

and

8302

.13

Types

8303,

8304

and

8312

.14

Types

8305,

8306,

8309,

and

8313

.16

Types

8307,

8308,

8310,

8311,

8314,

and

8315

.17

Available

options

.18

Types

8301

and

8302

.18

Types

8303,

8304

and

8312

.19

Types

8305,

8306,

8309,

and

8313

.20

Types

8307,

8308,

8310,

8311,

8314,

and

8315

.21

Chapter

Diagnostics

.23

Setup

Utility

program

.24

Product

Recovery

Program

.25

Diagnostics

.26

Diagnostics

program

download

.26

Navigating

through

the

diagnostics

programs

.26

Running

diagnostics

tests

.26

Test

selection

.26

Test

results

.27

Fixed

disk

advanced

test

(FDAT)

.27

Quick

and

Full

erase

hard

drive

.29

Viewing

the

test

log

.30

Chapter

Installing

Options

.31

Installing

external

options

.31

Locating

connectors

the

front

.31

Locating

the

connectors

the

rear

.33

Obtaining

device

drivers

.39

Installing

internal

options

.39

Removing

the

cover

.40

Locating

components

.42

Identifying

parts

the

system

board

.44

Installing

memory

.47

Installing

adapters

.48

Installing

internal

drives

.52

Installing

rope

clip

.64

Changing

the

battery

.67

Replacing

the

cover

and

connecting

the

cables

.67

Chapter

FRU

Removals

.71

Removing

the

cover

Types

8301

and

8302

.71

Removing

the

CD-ROM

drive

Types

8301

and

8302

Front

bezel

Types

8307,

8308,

8310,

8311,

8314,

and

8315

.72

Replacing

microprocessor

.72

Hard

disk

drive

removal

.73

Types

8303,

8304,

and

8312

.73

Types

8305,

8306,

8309,

and

8313

.74

Types

8307,

8308,

8310,

8311,

8314,

and

8315

.77

Power

supply

removal

.77

Types

8301

and

8302

.77

Types

8303,

8304,

and

8312

.78

Types

8305,

8306,

8309,

and

8313

.79

Types

8307,

8308,

8310,

8311,

8314,

and

8315

.80

System

board

removal

.80

Types

8301

and

8302

.80

Types

8303,

8304,

and

8312

.81

Types

8305,

8306,

8309,

and

8313

.82

Types

8307,

8308,

8310,

8311,

8314,

and

8315

.83

Replacing

the

cover,

Types

8301

and

8302

.83

Chapter

Symptom-to-FRU

Index

.87

Hard

disk

drive

boot

error

.87

Power

Supply

Errors

.87

Diagnostic

error

codes

.89

Beep

symptoms

. 107

No-beep

symptoms

. 109

POST

error

codes

.110

Miscellaneous

error

messages

. 125

Undetermined

problems

. 127

Chapter

Parts

listing

. 129

Chapter

Additional

Service

Information

. 263

Security

features

. 263

Passwords

. 263

Vital

product

data

. 264

Management

Information

Format

(MIF)

. 264

Alert

LAN

. 265

BIOS

levels

. 265

Flash

update

procedures

. 265

Flash

from

Operating

System

(WinPhlash)

. 266

Flash

from

CD-ROM

ISO

image

. 266

Flash

recovery

boot

block

jumper

. 267

Power

management

. 269

Automatic

configuration

and

power

interface

(ACPI)

BIOS

. 269

Advanced

Power

Management

. 269

Automatic

Hardware

Power

Management

features

. 269

Setting

Automatic

Hardware

Power

Management

features

. 269

Automatic

Power-On

features

. 270

IBM

Corp.

2001

iii

Chapter

10.

service

information

. 271

Safety

information

. 271

General

safety

. 271

Electrical

safety

. 272

Safety

inspection

guide

. 273

Handling

electrostatic

discharge-sensitive

devices

. 274

Grounding

requirements

. 275

Safety

notices

(multi-lingual

translations)

. 275

Send

your

comments!

. 304

Problem

determination

tips

. 305

Notices

. 305

Trademarks

. 306

Hardware

Maintenance

Manual

Chapter

About

this

manual

This

manual

contains

service

and

reference

information

for

IBM

computer

Types

8301,

8302,

8303,

8304,

8305,

8306,

8307,

8308,

8309,

8310,

8311,

8312,

8313,

8314,

and

8315.

This

manual

divided

into

product

service

sections

and

service

section,

follows:

The

product

service

sections

include

procedures

for

isolating

problems

FRU,

Symptom-to-FRU

Index,

additional

service

information

and

illustrated

parts

catalog.

The

service

section

includes

safety

notices

and

safety

information,

and

problem

determination

tips.

Note:

This

manual

intended

for

trained

servicers

who

are

familiar

with

IBM

Personal

Computer

products.

Use

this

manual

along

with

advanced

diagnostic

tests

troubleshoot

problems

effectively.

Before

servicing

IBM

product,

sure

review

the

“Safety

information”

page

271.

Important

Safety

Information

sure

read

all

caution

and

danger

statements

this

book

before

performing

any

the

instructions.

Prenez

connaissance

toutes

les

consignes

type

Attention

Danger

avant

procéder

aux

opérations

décrites

par

les

instructions.

Lesen

Sie

alle

Sicherheitshinweise,

bevor

Sie

eine

Anweisung

ausführen.

Accertarsi

leggere

tutti

gli

avvisi

attenzione

pericolo

prima

effettuare

qualsiasi

operazione.

IBM

Corp.

2001

Leia

todas

instruções

cuidado

perigo

antes

executar

qualquer

operação.

Lea

atentamente

todas

las

declaraciones

precaución

peligro

ante

llevar

cabo

cualquier

operación.

Hardware

Maintenance

Manual

Chapter

General

Checkout

This

general

checkout

procedure

for

Types

8301,

8302,

8303,

8304,

8305,

8306,

8307,

8308,

8309,

8310,

8311,

8312,

8313,

8314,

and

8315

computers.

Attention:

The

drives

the

computer

you

are

servicing

might

have

been

rearranged

the

drive

startup

sequence

changed.

extremely

careful

during

write

operations

such

copying,

saving

formatting.

Data

programs

can

overwritten

you

select

incorrect

drive.

Diagnostic

error

messages

appear

when

test

program

finds

problem

with

hardware

option.

For

the

test

programs

properly

determine

test

Passed,

Failed

Aborted,

the

test

programs

check

the

error-return

code

test

completion.

See

“Diagnostics”

page

26.

General

error

messages

appear

problem

conflict

found

application

program,

the

operating

system,

both.

For

explanation

these

messages,

refer

the

information

supplied

with

that

software

package.

Notes:

Types

8301,

8302,

8303,

8304,

8305,

8306,

8307,

8308,

8309,

8310,

8311,

8312,

8313,

8314,

and

8315

computers

default

come

quiet

(no

beep

and

memory

count

and

checkpoint

code

display)

when

errors

are

detected

POST.

enable

beep

and

memory

count

and

checkpoint

code

display

when

successful

POST

occurs,

the

following:

Select

Start

Options

the

Configuration/Setup

Utility

program

(see

“Setup

Utility

program”

page

24).

Set

Power-On

Self-Test

Enhanced.

Before

replacing

any

FRUs,

ensure

that

the

latest

level

BIOS

installed

the

system.

down-level

BIOS

might

cause

false

errors

and

unnecessary

replacement

the

system

board.

For

information

how

determine

and

obtain

the

latest

level

BIOS,

see

“BIOS

levels”

page

265.

multiple

error

codes

are

displayed,

diagnose

the

first

error

code

displayed.

the

computer

hangs

with

POST

error,

″Symptom-to-FRU

Index″

page

87.

the

computer

hangs

and

error

displayed,

“Undetermined

problems”

page

127.

installed

device

not

recognized

the

diagnostics

program,

that

device

might

defective.

001

Power-off

the

computer

and

all

external

devices.

Check

all

cables

and

power

cords.

Make

sure

the

system

board

seated

properly.

Set

all

display

controls

the

middle

position.

Power-on

all

external

devices.

Power-on

the

computer.

Check

for

the

following

response:

Readable

instructions

the

Main

Menu.

IBM

Corp.

2001

DID

YOU

RECEIVE

THE

CORRECT

RESPONSE?

NO,

continue

002.

YES,

proceed

003.

002

the

Power

Management

feature

enabled,

the

following:

Start

the

Configuration/Setup

Utility

program

(see

“Setup

Utility

program”

page

24)

Select

Power

Management

from

the

Configuration/Setup

Utility

program

menu.

Select

APM.

sure

APM

BIOS

Mode

set

Disabled.

not,

press

Left

Arrow

(})

Right

Arrow

(Æ)

change

the

setting.

Select

Automatic

Hardware

Power

Management.

Set

Automatic

Hardware

Power

Management

Disabled.

the

problem

persists,

continue

003.

003

Run

the

Diagnostic

programs.

necessary,

refer

“Diagnostics”

page

26.

you

receive

error,

replace

the

part

that

the

diagnostic

program

calls

out

″Symptom-to-FRU

Index″

page

87.

the

test

stops

and

you

cannot

continue,

replace

the

last

device

tested.

Hardware

Maintenance

Manual

This manual suits for next models

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