Human Touch WholeBody 2.0 User manual

troubleshooting guide

WholeBody

©2013 Human Touch, LLC. All rights reserved.

October 26, 2013

Please forward any questions or comments regarding this Troubleshooting Guide to

[email protected].

WholeBody 2.0 Troubleshooting Guide 1

WholeBody 2.0 Troubleshooting

This Troubleshooting Guide walks you step-by-step through the

diagnosis of WholeBody 2.0 customer problems. It is important to

follow these steps carefully, to ensure that the problem is diagnosed

correctly, and therefore the appropriate repair action is taken.

Assembly Issues

My backrest looks crooked

The backrest is most likely not installed properly. When installing the

backrest it is very important that the backrest is held level so that the

tracks on the side of the backrest install onto the brackets

simultaneously. It is easiest to do this using two people. Remove the

backrest, then reinstall it properly.

Getting Started

1. Turn the power switch on the back of the chair base to Off, wait

approximately five seconds, then turn it back On.

2. Verify that the backrest massage mechanism and the foot and calf

massager paddles move when you power on the chair. If they do

not, see "Power" on page 2.

3. Wait 30 seconds while a system check is performed, then verify

that the problem still exists.

4. If the problem still exists, choose from the following issues:,

To Troubleshoot This

Issue: Do the following:

My remote control is

not working properly Replace the remote.

My backrest is not

massaging properly Replace the massage mechanism.

2WholeBody 2.0 Troubleshooting Guide

Power

Step 1: Check the wall outlet

1. Plug a different device into the AC outlet into which the chair is

plugged.

2. If the device does not work (is not receiving power), the AC outlet is

most likely not working. Plug the chair into a different AC outlet to

verify that it receives power.

Step 2: Check the power cord

1. Verify that the power cord connection to the chair’s power panel is

secure and that the cord is not damaged.

2. Verify that the backrest cable connection to the chair base is secure.

3. Replace the power panel.

Step 3: If the chair is still not receiving power, replace the

main PCB

If this still does not solve the problem, replace the chair.

My chair won’t

recline/incline

Make sure you are pressing and holding the up

or down arrow for at least five seconds; it can

take several seconds to activate. If this does not

resolve the issue, replace the recline actuator.

My foot and calf

massager is not

massaging properly

Replace the foot-and-calf massager motor.

To Troubleshoot This

Issue: Do the following:

Human Touch, LLC

3030 Walnut Ave.

Long Beach, CA 90807

humantouch.com

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