Human Touch ZeroG 4.0 User manual

troubleshooting guide

August 30, 2016

ZeroG 4.0 Troubleshooting Guide 1

ZeroG 4.0 Troubleshooting

This Troubleshooting Guide walks you step-by-step through the

diagnosis of ZeroG 4.0 customer problems. It is important to follow

these steps carefully, to ensure that the problem is diagnosed

correctly, and therefore the appropriate repair action is taken.

Getting Started

1. Turn the power switch on the back of the chair base to Off, wait

approximately five seconds, then turn it back On.

2. Verify that the backrest massage mechanism and the foot and calf

massager paddles move when you power on the chair. If they do

not, see "Power" on page 2.

3. Wait 30 seconds while a system check is performed, then verify

that the problem still exists.

4. If the problem still exists, choose from the following issues:,

To Troubleshoot This

Issue: Do the following:

My remote control is

not working properly

Replace the remote.

My backrest is not

massaging properly

Replace the massage mechanism.

My backrest won’t

recline/incline

Make sure you are pressing and holding the up

or down arrow for at least five seconds; it can

take several seconds to activate. If this does not

resolve the issue, replace the backrest actuator.

If that does not solve the problem, replace the

chair.

My foot and calf

massager is not

massaging properly

Make sure the foot and calf massager is locked

into place. If the problem remains, replace the

foot-and-calf massager.

2ZeroG 4.0 Troubleshooting Guide

Power

Step 1: Check the power cord

1. Verify that the power cord connection to the chair’s power panel is

secure and that the cord is not damaged.

2. If the power cord is damaged, replace the power panel.

Step 2: Check the wall outlet

1. Plug a different device into the AC outlet into which the chair is

plugged.

2. If the device does not work (is not receiving power), the AC outlet is

most likely not working. Plug the chair into a different AC outlet to

verify that it receives power.

Step 3: If the chair is still not receiving power, replace the

main PCB

If this still does not solve the problem, replace the chair.

My foot and calf

massager won’t

raise/lower

Make sure the foot and calf massager is locked

into place. If the problem remains, replace the

footrest actuator.

My seat massage is not

working

Replace the chair.

There are greasy spots

on the upholstery.

Lightly dampen a cloth with Pledge or other

similar furniture cleaner and wipe the area to

remove the spot.

To Troubleshoot This

Issue: Do the following:

Human Touch, LLC

3030 Walnut Ave.

Long Beach, CA 90807

humantouch.com

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