HP Surestore E Tape Library Model 2/20 User manual

hp surestore

tape library

2/20, 4/40,

6/60, 8/80, and

10/100 series

user’s guide

2/20, 4/40,

6/60, 8/80, and

10/100 series

surestore tape library

user guide

Product Number: C9521-90002

Edition 5

June 2002

2Notice hp surestore tape library

Notice

This document contains information that is

protected by copyright. All rights are reserved.

No part of this document may be photocopied,

reproduced, or translated into another

language. The information contained in this

document is subject to change without notice.

Typographical Conventions

and Terms

Bold: Menu choices and screens on the

library.

[Bold]: Soft keys to press on the library.

Computer: Host and SCSI commands.

Emphasis: Draws attention to items within

text.

This table format indicates the menus you need

to enter on the library front panel:

Note Notes explain significant concepts

or operating instructions.

Caution Cautions call attention to an

operating procedure or practice

that could damage the product if

not correctly performed. Do not

proceed until you understand and

meet these required conditions.

WARNING Warnings call attention to a

procedure or practice that could

result in personal injury if not

correctly performed. Do not

proceed until you fully understand

and meet the required conditions.

In This Manual

Chapter 1 Installing the Library: Describes

how to install, rackmount, connect,

and power on the library.

Chapter 2 Operating the Library: Describes

the front panel menu structure,

menu trees, and drive and tape

operations.

Chapter 3 Library Administration: Describes

configuration options, diagnostic

tests, and retrieving information

about the library.

Chapter 4 Troubleshooting and Diagnostics:

Describes how to troubleshoot

library problems, resolve error

conditions, and use HP diagnostic

tools.

Chapter 5 Replacing Parts and Upgrading

Firmware: Describes how to

replace library components and

upgrade library and drive

firmware.

Appendix A Technical specifications: Describes

environmental, library, physical,

SCSI cable, and Fibre Channel

cable specifications.

Appendix B Customer Support: Includes

support information for the library.

Appendix C Error Code Reference: Includes

hard error codes for the library

and suggestions for recovery.

Main Menu -> Operations -> Mailslot Access

hp surestore tape library Revision History 3

Glossary Glossary: Includes technical terms

used in this manual.

Revision History

Edition 1 June 1999: C7200-90000

Initial release.

Edition 2 April 2000: C7200-90011

Updated Fibre Channel, remote

management card, and front

panel information.

Edition 3 December 2000: C9521-90000

Added the reader comment sheet

and references to the HP Tape

Library & Autoloader Drive

Manual. Updated the

troubleshooting procedures,

technical specifications, Fibre

Channel configuration, remote

management card features,

mailslot options, and front panel

information.

Edition 4 December 2001: C9190-90000

Revised the format to include HP’s

branding standards. Added an

illustration of the accessory kit,

modified the model description to

reference slot capacity, and added

more information on Support

Packs and the HP Library & Tape

Tools diagnostic tool. Deleted the

Fibre Channel overview appendix

and added additional replacement

procedures for the cosmetics and

power supply.

Edition 5 June 2002: C9521-90002

Added information for the 8/80

and 10/100 series tape libraries,

drives and media, front panel

magazine access, and library

error codes.

Updates

For the most current version of this manual, and

other information regarding your tape library,

visit the HP Customer Care website:

http://www.hp.com/go/support

4 Updates hp surestore tape library

Notice 2

Typographical Conventions and Terms 2

In This Manual 2

Revision History 3

Updates 3

Chapter 1 Installing the Library 11

Chapter Overview 11

Identifying Product Components 12

Choosing a Location 14

Installing the 2/20, 4/40 & 6/60 Series Libraries into a Rack 17

Tools and Parts 17

Rackmounting the Library 19

Preparing the Host for Installation 31

Connecting and Powering on the Library 32

Library Back Panel 33

SCSI Cable Connections 34

Fibre Channel Cable Connections 41

Verifying the Host Configuration 50

Backup Software Compatibility 50

Using HP Library & Tape Tools 50

Windows NT 51

Windows 2000 51

Sun Solaris 52

HP-UX and MPE/iX 52

Getting Started 53

Moving or Shipping the Library 54

Chapter 2 Operating the Library 59

contents

Chapter Overview 59

Front Panel Overview 60

Status Bar 61

Nesting 63

Understanding the Menu Structure 64

Using Tapes 65

Mixed Media 66

Media Migration 67

HP Library & Tape Tools 67

Service Provider 68

Using HP Ultrium Cartridges 69

Maintaining Ultrium Cartridges 69

Write-Protecting Ultrium Cartridges 70

Using Ultrium Cartridge Bar Code Labels 71

Ordering Ultrium Cartridges and Bar Code Labels 72

Using Ultrium Cleaning Cartridges 73

Using DLT Tape Cartridges 74

Inspecting DLT Cartridges 74

Write-Protecting DLT Cartridges 76

Using DLT Cartridge Bar Code Labels 77

Ordering DLT Cartridges and Bar Code Labels 79

Using DLT Cleaning Cartridges 80

Accessing Tapes in the Library 81

Magazine Access 81

Mailslot Access 85

Drive and Tape Operations 86

Loading a Tape Into a Drive 86

Unloading a Tape from the Drive 87

Cleaning a Drive 87

Moving Tapes Between Slots 88

Chapter 3 Library Administration 89

Chapter Overview 89

Configuring the Library 90

Enabling and Changing the Password 92

Configuring the Mailslot 93

Using the Remote Management Card 96

Overview 96

Dynamic Host Configuration Protocol (DHCP) 97

BOOTP 98

Management Programs 98

Configuring the Remote Management Card 99

Retrieving Information about the Remote Management Card 101

Configuring the Library for Fibre Channel 102

Configuration 102

Retrieving information about Fibre Channel 105

Setting SCSI IDs 106

Setting the Date and Time 108

Retrieving Library Information 110

Library Information 110

Drive Information 112

Configuration Information 112

Date and Time 113

Firmware Revisions 113

Power Supplies 113

Chapter 4 Troubleshooting and Diagnostics 115

Chapter Overview 115

Troubleshooting Overview 116

Understanding Error Types 117

Understanding Error States 118

Soft (Recovered) Errors 118

Partial Availability State 120

Hard (Unrecovered) Errors 126

Host Software and Media Errors 128

Backup Software Errors 129

Interpreting Library LEDs 130

Troubleshooting Common Problems 140

Manually Rewinding a Stuck DLT Tape 151

Removing a Stuck DLT Tape 152

Diagnostic Support Tools 154

HP Library & Tape Tools 154

Support Tools Manager and Sysdiag 155

Running Library Diagnostic Tests 156

Chapter 5 Replacing Parts and Upgrading Firmware 159

Chapter Overview 159

Removing and Replacing Cards 160

Removing a Card 160

Replacing a Card 161

Removing and Replacing Drive Modules 162

Unloading a Tape from a Drive 162

Taking a Drive Offline (for on-line drive replacement only) 162

Removing a Drive Module 163

Installing a Drive Module 165

Removing and Replacing the Power Supply 167

Removing the Power Supply 167

Replacing the Power Supply 168

Replacing the Redundant Power Supply 169

Replacing the Redundant Power Supply Module 170

Removing the Library Cover and Feet (2/20 & 4/40 Series Only) 172

Removing and Replacing a Cosmetic Door 174

Removing a Cosmetic Door Face 174

Replacing a Cosmetic Door 174

Upgrading Firmware 176

Checking the Firmware Revision 176

Using HP Library & Tape Tools (library and drive firmware) 177

Using the Remote Management Card (library and LTO drive firmware) 178

Using a Firmware Upgrade Tape (drive firmware only) 179

Appendix A Technical Specifications 181

Appendix Overview 181

Environmental Specifications 182

Library Specifications 183

Physical Specifications 184

Cable Specifications 186

Drive Compatibility Specifications 187

Drive Compatibility 187

Media Compatibility 187

HP Ultrium Drive and Media Specifications 189

DLT Drive and Media Specifications 192

Appendix B Customer Support 195

Appendix Overview 195

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