HP XP20000/XP24000 User manual

HP StorageWorks

XP24000/XP20000 Remote Web Console

Error Codes

Abstract

This document lists the error codes and error messages for HP StorageWorks Remote Web Console for HP StorageWorks XP

disk arrays, and provides recommended action for the error conditions.

HP Part Number: AE131-96086

Published: May 2011

Edition: Fourteenth

Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and 12.212, Commercial

Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under

vendor's standard commercial license.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express

warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall

not be liable for technical or editorial errors or omissions contained herein.

Acknowledgments

Java is a US trademark of Sun Microsystems, Inc.

Hitachi and Universal Replicator are registered trademarks of Hitachi, Ltd.

ShadowImage and TrueCopy are registered trademarks of Hitachi, Ltd. and Hitachi Data Systems Corporation.

Export Requirements

You may not export or re-export this document or any copy or adaptation in violation of export laws or regulations.

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or indirectly involved in the development or production of nuclear, chemical, biological weapons, or in missile technology programs as specified

in the U.S. Export Administration Regulations (15 CFR 744).

Revision History

DescriptionDateEdition

This edition applies to microcode version 60-01-31-00/00 or later.June 2007First

This edition applies to microcode version 60-01-68-00/00 or later.September 2007Second

This edition applies to microcode version 60-02-04-00/00 or later.November 2007Third

This edition applies to microcode version 60-02-25-00/00 or later.January 2008Fourth

This edition applies to microcode version 60-02-48-00/00 or later.April 2008Fifth

This edition applies to microcode version 60-03-04-00/00 or later.June 2008Sixth

This edition applies to microcode version 60-03-24-00/00 or later.September 2008Seventh

This edition applies to microcode version 60-04-04-00/00 or later.December 2008Eighth

This edition applies to microcode version 60-04-13-00/00 or later.February 2009Ninth

This edition applies to microcode version 60-05-00-00/00 or later.June 2009Tenth

This edition applies to microcode version 60-06-05-00/00 or later.December 2009Eleventh

This edition applies to microcode version 60-07-00-00/00 or later.June 2010Twelfth

This edition applies to microcode version 60-07-50-00/00 or later.October 2010Thirteenth

This edition applies to microcode version : 60-08-01-00/00 or later.May 2011Fourteenth

Contents

1 Remote Web Console for Storage System Messages and Error Codes................4

Remote Web Console for Storage System Messages......................................................................4

Message Window Format..........................................................................................................4

Remote Web Console Error Codes..............................................................................................5

2 Support and Other Resources...................................................................444

Related Documentation..........................................................................................................444

Conventions for Storage Capacity Values.................................................................................444

HP Technical Support............................................................................................................444

Subscription Service..............................................................................................................444

HP Websites........................................................................................................................445

Documentation Feedback.......................................................................................................445

Glossary..................................................................................................446

Contents 3

1 Remote Web Console for Storage System Messages and

Error Codes

•“Remote Web Console for Storage System Messages” (page 4)

•“Message Window Format” (page 4)

•“Remote Web Console Error Codes” (page 5)

Unless otherwise specified, the term storage system in this guide refers to the following disk arrays:

•HP StorageWorks XP24000 Disk Array

•HP StorageWorks XP20000 Disk Array

The GUI illustrations in this guide were created using a Windows computer with the Internet Explorer

browser. Actual windows may differ depending on the operating system and browser used. GUI

contents also vary with licensed program products, storage system models, and firmware versions.

Remote Web Console for Storage System Messages

Figure 1 (page 4) shows a typical message window displayed by Remote Web Console.

Figure 1 Sample Message Window (Information - Level Message)

Message Window Format

Figure 2 (page 4) illustrates the format of the message window:

Figure 2 Message Window Format

[X] message-text (YYYY ZZZZZ)

Xindicates the message level. There are four message levels, as shown below. All storage system

message panels display the following information:

•Message level:

Information

Warning

4 Remote Web Console for Storage System Messages and Error Codes

Fatal error

The server is unable to accept the request from Remote Web Console. One possible

cause is that some process is in progress at the server. This message does not indicate an

error.

•Message text: Descriptive text that appears in the message window. It may include variables

%s (character string) and %d (numeral). The values of these variables are determined when

processing is performed.

Messages with a part code 60xx (where xx is a two-digit number) are Hitachi TrueCopy™

for Mainframe or XP Continuous Access Software messages. This manual contains Hitachi

TrueCopy for Mainframe messages only. If you are an XP Continuous Access user, note that:

◦The word M-VOL in Hitachi TrueCopy for Mainframe messages is equivalent to P-VOL in

XP Continuous Access messages.

◦The word R-VOL in Hitachi TrueCopy for Mainframe messages is equivalent to S-VOL in

XP Continuous Access messages.

•Part code: The ID of the application that issued the message. In Figure 1 (page 4) the part

code is 110.

•Message number: Decimal number within the range of 0000 to 99999. In Figure 1 (page

4) the message number is 9102.

If Remote Web Console starts and displays the following message, see the code and number the

(YYYY ZZZZZ) represents. A check box may be indicated in the message window. If you check

the check box, the message will not be displayed until you log in again.

A network error occurred, the server is not ready, or an error occurred

in the server. (YYYY ZZZZZ)

Remote Web Console Error Codes

To find solutions to the Remote Web Console for storage system errors, see Table 1 (page 6)

through Table 90 (page 442) or the Troubleshooting chapter in the user guides for the program

products causing the errors.

The tables list the error codes and error messages for Remote Web Console and provide

recommended action for the error conditions.

In some cases, the Recommended Action column may be blank. In these circumstances, you should

take actions based on instructions provided in the error message and based on what the you are

trying to accomplish. The tables also provide the severity level and failure level of the error

conditions.

Severity Levels. The severity levels for the error codes are:

•i: Information

•E: Error

•W: Warning

•N: The server is unable to accept the request from Remote Web Console. One possible cause

is that some process is in progress at the server. This message does not indicate an error.

Remote Web Console Error Codes 5

Failure Levels. The failure levels for the error codes are:

•0: No Error

•1: Select MSG OK to end forcibly

•2: All Refresh or Exit is valid only

•3: All Refresh, Refresh, or Exit is valid and the buttons, other than the buttons of the functions

in which the error occurred, are valid.

•4: To make refresh possible

•5: No status change

•6: No change with refreshing automatically

•7: Remote Web Console is automatically switched to view mode. If necessary, change the

mode to Modify.

Table 1 Error Codes — Part Code 0001

Failure

Level

Severity

Level

Recommended ActionError MessageError

Number

Part

Code

2EIf this problem persists, call

HP technical support.

An error occurred during SVP

processing. If this problem

persists, call HP technical

support.

10000001

2EThe SVP reboots

automatically. If the error

occurs after retrying, call HP

technical support.

A time-out error occurred.

Wait for the SVP to reboot,

and then retry the operation.

10010001

2EIf this problem persists call HP

technical support.

The specified volume cannot

be set as a command device

or a component of a LUSE

volume, because it is being

used as a XP Continuous

Access, Business Copy, or

Flex Copy XP. Select another

volume.

10020001

2EIf this problem persists call HP

technical support.

An error occurred during SVP

processing. If this problem

persists, call HP technical

support.

10030001

2EIf this problem persists call HP

technical support.

An error occurred during SVP

processing. If this problem

persists, call HP technical

support.

10040001

2EIf this problem persists call HP

technical support.

An error occurred during SVP

processing. If this problem

persists, call HP technical

support.

20000001

2EIf this problem persists call HP

technical support.

An error occurred during SVP

processing. If this problem

persists, call HP technical

support.

20010001

2EIf this problem persists call HP

technical support.

An error occurred during SVP

processing. If this problem

persists, call HP technical

support.

20020001

6 Remote Web Console for Storage System Messages and Error Codes

Table 1 Error Codes — Part Code 0001 (continued)

Failure

Level

Severity

Level

Recommended ActionError MessageError

Number

Part

Code

2EIf this problem persists call HP

technical support.

An error occurred during SVP

processing. If this problem

persists, call HP technical

support.

20050001

2EIf this problem persists call HP

technical support.

An error occurred during SVP

processing. If this problem

persists, call HP technical

support.

30000001

6EReduce the number of set

operations and perform

again.

The number of set operations

exceeds the maximum

(20000).

30010001

2EIf this problem persists call HP

technical support.

An error occurred during SVP

processing. If this problem

persists, call HP technical

support.

30020001

3EIf this problem persists call HP

technical support.

An error occurred during SVP

processing. If this problem

persists, call HP technical

support.

40010001

2EInput the correct user name

and log in again.

An error occurred. If this

problem persists, call HP

technical support.

40030001

2EInput the correct password

and log in again.

An error occurred. If this

problem persists, call HP

technical support.

40040001

5WBecause the same user name

is being used, log in with

another user name.

The user ID is already logged

in. Do you want to force a

40050001

2ECall HP technical support.An error occurred. If this

problem persists, call HP

technical support.

40060001

2ECall HP technical support.An error occurred. If this

problem persists, call HP

technical support.

40070001

2ECall HP technical support.An error occurred. If this

problem persists, call HP

technical support.

40080001

2ECall HP technical support.An error occurred. If this

problem persists, call HP

technical support.

40090001

2EThe error occurs only in the

internal process.

An error occurred. If this

problem persists, call HP

technical support.

40100001

Remote Web Console Error Codes 7

Table 1 Error Codes — Part Code 0001 (continued)

Failure

Level

Severity

Level

Recommended ActionError MessageError

Number

Part

Code

1ELog on again.

A network error may occur

when the load of another

application program working

on the same computer with

Remote Web Console is high.

Increase the value of the RMI

timeout period when network

error occurs.

A network error occurred.

The probable cause is:

•A timeout error occurred

during communication

with the SVP.

40110001

2ELog on again after a while.The number of clients logged

on to the RMI server has

exceeded 32.

40120001

2EFailed to access the Config

file. Call HP technical

support.

The server configuration is

invalid. Call HP technical

support.

40130001

2ELock is removed. Lock again.Network error detected;

exclusive lock is released.

40200001

2EIf the same problem persists

despite retrying, call HP

technical support.

An error occurred during SVP

processing. If this problem

persists, call HP technical

support.

50130001

0WEnter correct user ID or

password.

The user ID or password is

invalid.

50140001

2WIf this problem persists, call

HP technical support.

An error occurred during SVP

processing. If this problem

persists, call HP technical

support.

50750001

2EIf the same problem persists

despite retrying, call HP

technical support.

An error occurred during SVP

processing. If this problem

persists, call HP technical

support.

50990001

1ELog on with a different user

ID. There is a possibility that

the termination process in the

previous logon was invalid.

(Terminated by clicking the

end button of the browser.)

After RMI Time-out (default 1

min.), log on again.

The specified user ID is

already logged on, or the

previous logon was not

properly terminated.

Try again later. (By default,

the session/RMI time-out is

one minute.)

51320001

2EIf this problem persists, call

HP technical support.

An error occurred during SVP

processing. If this problem

persists, call HP technical

support.

53000001

2EIf the same problem persists

despite retrying, call HP

technical support.

An error occurred during SVP

processing. If this problem

persists, call HP technical

support.

53010001

8 Remote Web Console for Storage System Messages and Error Codes

Table 1 Error Codes — Part Code 0001 (continued)

Failure

Level

Severity

Level

Recommended ActionError MessageError

Number

Part

Code

3WWait a few seconds, and

then retry.

Do either of the following if

two users are displaying the

Performance Monitor window

or running the Export Tool:

•Ask one of the users to

display another window.

•Ask one of the users to log

off.

•Wait for one of the users

to quit the Export Tool.

Since the SVP is busy, the

monitoring data cannot be

obtained.

54000001

1ELog on again after waiting a

while.

An administrator is changing

a system environment file.

Log on again after waiting

for a while.

55080001

9WTo get back to the Modify

mode, click [OK]. Otherwise,

click [Cancel].

Modify mode released due

to inactivity. Do you want to

get back to the Modify

mode?

55090001

2EIf the same problem persists

despite retrying, call HP

technical support.

An error occurred during SVP

processing. If this problem

persists, call HP technical

support.

55140001

2EIf the same problem persists

despite retrying, call HP

technical support.

An error occurred during SVP

processing. If this problem

persists, call HP technical

support.

55150001

2EIf the same problem persists

despite retrying, call HP

technical support.

An error occurred during SVP

processing. If this problem

persists, call HP technical

support.

55160001

2EIf the same problem persists

despite retrying, call HP

technical support.

An error occurred during SVP

processing. If this problem

persists, call HP technical

support.

55170001

2EIf the same problem persists

despite retrying, call HP

technical support.

An error occurred during SVP

processing. If this problem

persists, call HP technical

support.

55180001

2EIf the same problem persists

despite retrying, call HP

technical support.

An error occurred during SVP

processing. If this problem

persists, call HP technical

support.

55190001

2EIf the same problem persists

despite retrying, call HP

technical support.

An error occurred during SVP

processing. If this problem

persists, call HP technical

support.

55200001

2EIf the same problem persists

despite retrying, call HP

technical support.

An error occurred during SVP

processing. If this problem

persists, call HP technical

support.

55210001

Remote Web Console Error Codes 9

Table 1 Error Codes — Part Code 0001 (continued)

Failure

Level

Severity

Level

Recommended ActionError MessageError

Number

Part

Code

2EIf the same problem persists

despite retrying, call HP

technical support.

An error occurred during SVP

processing. If this problem

persists, call HP technical

support.

55220001

2EIf the same problem persists

despite retrying, call HP

technical support.

An error occurred during SVP

processing. If this problem

persists, call HP technical

support.

55230001

6ESpecify another user ID.The same user ID is already

registered. Check the setting,

and then retry the operation.

55500001

6EEnter a correct user ID.NULL or blank space(s) are

used in the user ID. Check the

setting, and then retry the

operation.

55510001

6EEnter a correct user ID.The characters used for the

user ID or the number of the

characters of the user ID is

invalid. Check the setting,

and then retry the operation.

55520001

2EThe user name is not set.

Check the setting, and then

retry the operation.

The user name is not set.

Check the setting, and then

retry the operation.

55530001

6ECheck the setting, and then

retry the operation.

An administrator cannot be

added or deleted. Check the

setting, and then retry the

operation.

55540001

2EThe password flag is invalid.

Check the setting, and then

retry the operation.

The password flag is invalid.

Check the setting, and then

retry the operation.

55550001

2EThe password is invalid.

Check the setting, and then

retry the operation.

The password is invalid.

Check the setting, and then

retry the operation.

55560001

2EThe specified permission flag

is invalid. Check the setting,

and then retry the operation.

The specified permission flag

is invalid. Check the setting,

and then retry the operation.

55570001

2EThe specified authority flag is

invalid. Check the setting,

and then retry the operation.

The specified authority flag is

invalid. Check the setting,

and then retry the operation.

55590001

2EA file format error occurred.

Check the setting, and then

retry the operation.

A file format error occurred.

Check the setting, and then

retry the operation.

55600001

2EIf this problem persists, call

HP technical support.

An error occurred during SVP

processing. If this problem

persists, call HP technical

support.

56350001

2EIf this problem persists, call

HP technical support.

An error occurred during SVP

processing. If this problem

persists, call HP technical

support.

56360001

10 Remote Web Console for Storage System Messages and Error Codes

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