HP Cluster Platform Introduction v2010 Service manual

HPC Global Support Contact Information

This document provides important warranty and service information. For HPC products

herein is subject to change without notice. The only warranties for HP products

and services are set forth in the express warranty statements accompanying such

products and services. Nothing herein should be construed as constituting an

additional warranty. HP shall not be liable for technical or editorial errors or

omissions contained herein.

Quadrics® is a registered trademark of Quadrics, Ltd.

InfiniBand™ is a trademark the InfiniBand® Trade Association.

Myrinet® is a registered trademark of Myricom Inc.

Reference number: A-HPCCS-AA

First edition: October 2006

Related Products

This document provides contact telephone information and recommended procedures for obtaining

service for the following HPC Products:

•HP Cluster Platform, models CPxxxx, CPxxxxBL, and CPE.

•HP Scalable Visualization Array.

•HP XC Operating Environment.

General Product Support Information

To ensure the best possible warranty or contract support of your HP High Performance Computing

product, contact HP Global Services using the telephone numbers listed in this letter.

IMPORTANT: Ignore any other warranty and service information that is shipped with components

that make up your HP Cluster Platform and use only the telephone numbers and processes

defined in this document.

For warranty support calls, be prepared to provide the following information:

•Product number of the system or failing device

•Serial number of the system or failing device

•Node name or host name

•Operating system

•Question or problem statement

•Contact name

•Contact telephone number

For systems covered under HP contract support, please be prepared to provide the access number,

obligation ID number, or system handle provided with your contract.

Specific Product Information

Provide the information for specific products as identified in this section.

HP XC Operating Environment

When telephoning for support from HP Global Services response centers, be prepared to provide the

following information:

•North American customers (US and Canada):

Specify USS_SC HPTC as the product queue name.

•All other customers:

Specify HP XC System Software on HP Cluster Platform as the product name.

HP Cluster Platform Hardware

When telephoning for hardware support, be prepared to provide the following product name (bold blue)

and model number information:

•The model of cluster platform, which might be:

○HP Cluster Platform, (rackmount servers) model numbers:

−CP3000

−CP4000

−CP6000

○HP Cluster Platform (server blades) model numbers:

−CP3000BL

−CP4000BL

○Cluster Platform Express (CPE)

○Scalable Visualization Array (SVA)

•The type of system interconnect used in your system

○InfiniBand

○Gigabit Ethernet

○Quadrics

○Myrinet

Contacting HP Services in the Americas

Region Number Support Level and Language

U.S. and Canada 888-751-2149 Warranty or Contract Support

58-212-278-8236 Spanish – Warranty or Contract SupportCentral America

Caribbean

Ecuador

Colombia

Puerto Rico

Venezuela

58-212-278-8237 English – Warranty or Contract Support

54-11-4779-4779 Warranty or Contract SupportArgentina

Paraguay

Uruguay

Chile

Peru

Bolivia

54-11-4779-4787 Warranty or Contract Support

55-11-4689-2620 Warranty or Standard SupportBrazil

55-11-4689-2014 Premium or Gold Support

Mexico 52-55-5258-4500 Warranty or Contract Support

Contacting HP Services in Europe, Africa, and the Middle East

COUNTRY Number Support Hours (Local)

Algeria N.A. 8.30 - 18 GMT

08 1000 1000 8 - 17

Austria

08 1000 2000 8 - 17

Bahrain 800 00 171 8 - 18

Belgium 078 600 600 8 - 17

Bulgaria 2 976 95 62 9 - 18

CIS countries: Armenia, Azerbaijan, Belarus, Georgia,

Kyrgyzstan, Moldova, Mongolia, Turkmenistan,

Uzbekistan

+7 095 7973520 9 – 18

Croatia 1 6060 200 8.30 - 17.30

Cyprus Toll free: 800 9 2649 9-17

Czech Republic 2 61 307 310 8 - 18

Denmark 70 11 77 00 8 - 17

Egypt 202 532 5222 7 - 17

Estonia 6 813 836 9 - 17

Finland 0203 53232 8 - 17

0826 10 4949 8 - 18

France (Inc. Monaco)

0825 00 4123 8 - 18

01805 258 143 8 - 18

Germany

01805 25 25 26 8 - 18

Greece 801 11 22 55 47 9 - 17

Hungary 1 382 1111 8.30 - 18

Iceland (in Danish) N.A. 24 * 7

1890 946 500 8 - 18

Ireland

1850 924 590 8 - 18

Israel 9 830 4848 9 - 18

0238591212 8 - 17

Italy, San Marino, Vatican City State

02 4527 9050 8 - 17

Call to Service Provider 9 - 18

Kazakhstan

095 7973525 9 - 18

Latvia 7 030 721

Toll free nr: 800 80 12

9 – 18

Liechtenstein 0848 802 020 8 - 17

Lithuania 5 210 3333

Toll free nr: 800 10000

8 - 17

Luxembourg 27 303 303 8 - 17

Middle East, International Number +971 4 366 2020 9 - 19 (GMT+4)

Morocco 22 40 47 47 8.30 - 18 GMT

Netherlands 0900 117 0000 8 - 17

(Continued on next page)

Nigeria 01 3204 999 7 - 16 GMT+1

Norway 800 62 800 8 - 17

Poland (22) 5666 000 8 - 17

213 164 164 9 - 18Portugal

808203203 9 - 18

21 315 4442 8 - 17Romania

21 303 84 01 9 - 18

095 797 3520 9 - 18Russia - Moscow

095 7973525 9 - 18

Russia - St. Petersburg 812 346 7997 9 - 18

Saudi Arabia 800 897 1444 8 - 18

Slovakia 2 68208080 8 - 17

086 000 1030 8 - 17South Africa (RSA), Republic of

086 000 1010 8 - 17

902 010 333 8.30 - 17.30Spain

902 012 959 8.30 - 17.30

077 130 3000 8 - 17Sweden

077 130 30 30 8 - 17

0848 802020 8 - 17Switzerland

0848 800 724 8 - 17

Tunisia 71 89 12 22 8.30 - 18 GMT

Turkey 212 444 71 71 8.30 - 18

44 4903520 9-18

Ukraine

Kiev

44 4952825 24*7

United Arabic Emirates (UAE) 800 4520

04 366 2020 9 - 19

0870 842 2339 8 - 18United Kingdom, Gibraltar

0870 842 2330 8 - 18

West Africa French-Speaking countries +212 22 404747 8.30 - 18 GMT

West Africa English-Speaking countries Call Service Provider 8 - 17

Other EMEA countries Call Service Provider Non Specified

Contacting HP Services in the Pacific and Far East Regions

Country Phone Hours of Operation Business Languages

Australia 1300 368 369 08:30 - 17:00 English

Fiji 67 9 315 699 08:30 - 17:00 English

Christmas Island 61 2 9022 5127 00:00 - 24:00 English

Cocos (Keeling) Islands 61 2 9022 5127 00:00 - 24:00 English

Cook Islands 61 2 9022 5127 08:30 - 00:00 English

Heard and McDonald

Islands 61 2 9022 5127 00:00 - 24:00 English

Hong Kong +852 3559-7000 08:00 - 17:30

English, Cantonese,

Mandarin

P.R.C. 010 6564 3800 08:30 - 18:00 Chinese

India 91 080-25631911 Mon-Fri 09:30 - 18:00

Indonesia +62 21 3503408 Mon-Fri 08:00 - 17:00 Indonesia, English

Japan 0120-220119 Mon-Fri 08:45 - 17:30 Japanese, English

Korea 82 2 3270 0911 09:00 - 18:00 Korean

Malaysia 1-800-80-5405 Mon-Fri 08:30-17:30 English

Micronesia 61 2 9022 5127 00:00 - 24:00 English

Nauru 61 2 9022 5127 00:00 - 24:00 English

New Zealand 0800 449 552 00:00 - 24:00 English

Niue 61 2 9022 5127 00:00 - 24:00 English

Norfolk Island 62 2 9022 5127 00:00 - 24:00 English

Papua New Guinea 61 2 9022 5127 00:00 - 24:00 English

Philippines +63 2 888 6100 Mon-Fri 08:30-17:30 English

Singapore 1800 6272 4333 00:00 - 24:00 English

Solomon Islands 61 2 9022 5127 00:00 - 24:00

Taiwan 02-87228088 Mon-Fri 08:30-17:30 Chinese or English

Thailand 001 800 651 111 Mon-Fri at 8:00-17:00 English

Tokelau 61 2 9022 5127 00:00 - 24:00 English

Tonga 61 2 9022 5127 00:00 - 24:00 English

Tuvalu 61 2 9022 5127 00:00 - 24:00 English

Vietnam +(848) 823 5155 Mon-Fri 08:00-17:00 English

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