HP Kayak XW A2-U2-W2 Operating instructions

HP Kayak XW 0480 PC Workstation—

Troubleshooting Your

HP PC Workstation

This section helps you deal with problems you may encounter when

using your PC Workstation.

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HP Kayak XW 0480 PC Workstation — Troubleshooting Your HP PC Workstation

Using HP MaxiLife to Diagnose Problems

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Using HP MaxiLife to Diagnose Problems

The HP LCD can help you to diagnose problems with your PC

Workstation, even when you are unable to get your system and monitor

working properly.

Pre-Boot Checks When you press your PC Workstation’s on/off button, HP MaxiLife will

check your system before it initiates the start-up sequence. You will see

one of the following screens on the LCD as these checks progress:

Error!

Board PLL

Error!

Power Cache

HP KAYAK XU

Error!

Power supply

Check system board.

Flash new BIOS or start system

using crisis switch (system board

switch 10).

Check installation of VRM 1. Check memory installation.

Check that processor is

correctly installed in socket 1.

Check power supply and

power cable connections.

Error!

Power CPU 1

Error!

Power CPU 2

Error!

BIOS

Error!

No RAM

No errors occurred during pre-boot.

POST is initiated.

Error!

RAM type

Error!

No Video

Check that RAM types

installed are compatible.

Check that graphics card is

installed correctly.

Check that configuration of

VRMs and terminators is correct

or that the power supply is

properly connected.

Error!

Power

Error!

No CPU 1

Check that either a processor

or terminator is installed in the

processor slots.

Check installation of VRM 1. Ensure that VRM is correctly

installed in VRM 2 socket.

Error!

CPU Socket

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HP Kayak XW 0480 PC Workstation — Troubleshooting Your HP PC Workstation

Using HP MaxiLife to Diagnose Problems

POST Phase Following these checks, the POST (Power-On Self Test) sequence is

initiated. One of the following screens will appear in this phase:

Other Features

HP MaxiLife can also be configured to:

•Display the configuration details of your PC Workstation required to

obtain support (System info.)

•Indicate POST (Power-On Self Test) steps during the power-on

phase (Boot steps)

•Perform diagnostic tests on your PC Workstation’s various hardware

components and display the results (Diags).

To configure your HP LCD:

1Ensure that your PC Workstation’s power cord is connected to a

grounded outlet.

In this state, your PC Workstation’s hardware management chip is

active, even if your system is not powered on.

2Press one of the LCD control buttons. The following menu is

displayed.

3Use to scroll down through the menu items and to select the

required menu item.

No errors occurred. A POST error occurred. Refer to “If a POST

Error Message is Displayed” on page 10 for

more information.

Error!

POST XXXX

HP KAYAK XU

System info

Boot steps

Next Go

Diags

Exit

Next Go

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HP Kayak XW 0480 PC Workstation — Troubleshooting Your HP PC Workstation

Using HP MaxiLife to Diagnose Problems

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System Info. System information is displayed on the LCD one screen at a time and

should detail the following:

To view these details, use the button to scroll through the

information screens.

Boot Steps Where available, the Boot steps option will display all POST steps the

next time your PC Workstation is powered on. For support purposes,

POST steps are shown as POST codes and displayed on the LCD

as follows:

Diags If your PC Workstation is powered off when Diags is selected, the LCD

displays a second menu. To perform the diagnostics tests, select Power

on from this menu to enable the hardware management chip to assess

the status of your system’s components.

If your PC Workstation is already powered on, the diagnostic tests will

be performed as soon as you select Diags from the LCD’s main menu.

To view the test results for each system component, press the

control button.

If no component errors are detected, the following screen will appear.

•Bios version

•Number & speed of processors

•Number and capacity of memory

modules installed

•Serial Number

HP KAYAK XU

POST Code 24

Post steps will be displayed on the

LCD the next time your PC

Workstation is powered on.

COMPONENT

No errors were detected.

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HP Kayak XW 0480 PC Workstation — Troubleshooting Your HP PC Workstation

Using HP MaxiLife to Diagnose Problems

If an error is detected, an error screen appears indicating the problem.

To continue viewing the test results of the other system components,

press the control button.

When the diagnostic tests are complete, one of the following screens is

displayed.

You can exit the test session by pressing the button.

Error!

Power CPU 1

COMPONENT

For example, if there is a problem with the boot

processor the following error screen will appear. For

more information, refer to “Check Internal Items” on

page 9.

Diagnostics:

Done FAIL

Exit

Diagnostics:

Done OK

Exit

No errors were detected.

System errors were

detected.

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HP Kayak XW 0480 PC Workstation — Troubleshooting Your HP PC Workstation

HP DiagTools

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HP DiagTools

DiagTools helps you to diagnose hardware-related problems on HP PCs

and PC Workstations. It is a series of tools designed to help you to:

•Check the configuration of your system and verify that it is

functioning correctly.

•Diagnose hardware-related problems.

•Provide precise information to HP-dedicated Support Agents so that

they can solve any problems quickly and effectively.

Installing this Utility PC users must first install the latest version of this utility and then

ensure it is ready for use.

For more information about how and where to install this utility, refer to

the Vectra\Kayak Hardware Diagnostics User's Guide, available on the

HP World Wide Web Site in PDF (Adobe Acrobat) format.

It is important that you use the latest version of this utility to diagnose

hardware-related problems. If you do not, HP-dedicated Support

Agents may request that you do so before offering support.

The latest version of this utility can be obtained from HP Electronic

Information Services, available 24 hours per day, 7 days per week.

To access these services you should connect to the HP World Wide Web

Site at http://www.hp.com/go/kayaksupport.

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HP Kayak XW 0480 PC Workstation — Troubleshooting Your HP PC Workstation

HP DiagTools

Starting This

Diagnostics Utility

To start the Hardware Diagnostics utility:

1Quit all applications, shut down the operating system and restart

your PC.

aIf you are going to run this utility from a diskette, insert it into the

floppy disk drive before you restart the PC. On restarting, this

utility will run automatically, displaying the Welcome screen.

bIf you are going to run this utility from your hard disk drive, the

PC will restart with the option to choose between your usual

operating system and this utility. Select the Vectra\Kayak

Hardware Diagnostics option and it will start automatically,

displaying the Welcome screen.

2Press to continue and follow the instructions on-screen to carry

out the diagnostic tests.

This utility will automatically detect the complete hardware

configuration of your system before any tests can be performed.

Basic System Tests To verify the correct operation of your system's hardware, you will need

to carry out the Basic System Tests.

Advanced System Tests To perform more in-depth testing of your system’s individual

components, you will need to carry out the Advanced System Tests.

NOTE The advanced test phase of this utility is suitable for intermediate

and advanced users only.

Support Ticket To produce a complete record of your system’s configuration and test

results, you will need to create a Support Ticket. This can then be sent,

via email or fax, to your local or HP-dedicated Support Agent.

For more information on how to use this utility, refer to the Vectra\

Kayak Hardware Diagnostics User's Guide, available on the HP World

Wide Web Site, at http://www.hp.com/go/kayaksupport.

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HP Kayak XW 0480 PC Workstation — Troubleshooting Your HP PC Workstation

If Your PC Workstation Does Not Start Properly

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If Your PC Workstation Does Not Start Properly

Use this section if your PC Workstation does not start properly when

you turn it on, and you experience one of the following symptoms:

•Your PC Workstation’s display is blank and there are no error

messages.

•You cannot change any values in the Setup program.

•A POST error message is displayed.

•An error message and an icon appears on the LCD screen (refer

to “Using HP MaxiLife to Diagnose Problems” on page 2).

Display is Blank and There Are No Error Messages

If your display is blank and there are no error messages when you turn

on your PC Workstation, follow this procedure:

1Check the LCD screen.

2Check external items.

3Check internal items.

4Rebuild your PC Workstation’s components (refer to page 10).

Check External Items Be sure the following external items are functioning properly:

•Check that the computer and display are turned on.

(The power light should be illuminated.)

•Check the display’s contrast and brightness settings.

•Make sure that all cables and power cords are firmly plugged in.

•Make sure the power outlet is working.

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HP Kayak XW 0480 PC Workstation — Troubleshooting Your HP PC Workstation

If Your PC Workstation Does Not Start Properly

Check Internal Items If the PC Workstation still does not start properly, follow this procedure

to check the internal items:

1Turn off the display, the computer, and all external devices.

2Unplug all power cords and cables, noting their positions. Disconnect

the PC Workstation from any telecommunications network.

3Remove the cover and check the following items:

4Replace the cover. Reconnect all cables and power cords. Turn on

the display and computer.

LCD Error Messages Action

- a) Check all internal cables.

b) Ensure they are correctly attached and firmly in place.

Power CPU 1

Power CPU 2

Power Cache

Check that the processors and VRMs are correctly installed.

CPU error a) Reset the PC Workstation or power-off the LAN.

b) Refer to the User’s Guide that came with your PC Workstation.

No RAM, RAM type Check that the memory modules are correctly installed.

- Check that accessory boards are firmly seated in their slots.

- a) Verify that any switches and jumpers on the accessory boards are

properly set.

b) Refer to the manuals that came with each board.

- Check that the switches on the system board are properly set.

Temp disk, Temp CPU

Temp IO slot

Check fans and that air flow guide is not blocked.

Fan CPU, Fan disk

Fan IO slot

Check that fans are installed correctly.

Power supply Check that power supply is properly connected.

Power Check that power supply is properly connected, and that terminators and

VRMs are properly installed.

No video a )Check that the video card is properly installed.

b )Refer to the manual that came with the video card.

No CPU 1 Check that boot processor is correctly installed in socket 1.

CPU Socket Check that either a processor or terminator is installed in the processor

slot.

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HP Kayak XW 0480 PC Workstation — Troubleshooting Your HP PC Workstation

If Your PC Workstation Does Not Start Properly

10 English

Rebuild Your PC

Workstation’s

Components

If your PC Workstation still does not start properly, remove all boards

and accessories, except the hard disk drive and video board. Start the

PC Workstation. If the PC Workstation now works, add the boards and

accessories one at a time to determine which one is causing the

problem.

If you are Unable to Change any Values in Setup

Ensure that you are using the correct password.

If a POST Error Message is Displayed

The Power-On-System-Test (POST) can detect both an error and a

change to the configuration. In either case, an error code and short

description is displayed. Depending on the kind of error, you will have

one or more of these choices available on screen:

•Press to ignore the message and continue.

•Press to run Setup and correct a system configuration error. HP

recommends that you correct the error before proceeding, even if

the PC Workstation appears to start successfully.

•Press to accept (validate) the change and update Setup’s

configuration information.

•Press to see more details about the message. After viewing

these details, you will be returned to the original POST display

screen. If the message is actually a change to the configuration you

have made (for example, you have just removed some memory), you

can then press to accept the change and update Setup’s

configuration information. Otherwise, press to ignore the

message and continue, or press to run Setup and correct a

system configuration error. (The number of choices you will have

available are dependent on the kind of error.)

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