HP ENVY Phoenix 810 User manual

Development Company, L.P. The information

contained herein is subject to change without

notice.

The only warranties for Hewlett-Packard

products and services are set forth in the

express statements accompanying such

products and services. Nothing herein should

be construed as constituting an additional

warranty. HP shall not be liable for technical or

editorial errors or omissions contained herein.

HP assumes no responsibility for the use or

reliability of its software on equipment that is not

furnished by HP.

This document contains proprietary information

that is protected by copyright. No part of this

document may be photocopied, reproduced, or

translated to another language without the prior

written consent of HP.

Hewlett-Packard Company

P.O. Box 4010

Cupertino, CA 95015-4010

USA

This product incorporates copyright protection

technology that is protected by U.S. patents and

other intellectual property rights. Use of this

authorized by Macrovision, and is intended for

home and other limited viewing uses only

unless otherwise authorized by Macrovision.

Reverse engineering or disassembly is

prohibited.

Microsoft and Windows are trademarks of

Microsoft Corporation in the U.S. and other

countries.

HP supports lawful use of technology and does

not endorse or encourage the use of our

products for purposes other than those

permitted by copyright law.

The information in this document is subject to

change without notice.

Understanding hard disk drive space

The hard disk drive on the Hewlett-Packard and

Compaq computers with the Microsoft®

Windows® operating system preinstalled may

appear to be smaller than the size stated in the

product specifications, in the documentation, or

on the box. Hard disk drives are described and

advertised by manufacturers in terms of decimal

(base 10) capacity. Microsoft Windows and

other programs, such as FDISK, use the binary

(base 2) numbering system.

In decimal notation, one megabyte (MB) is

equal to 1,000,000 bytes, and one gigabyte

(GB) is equal to 1,000,000,000 bytes. In the

binary numbering system, one megabyte is

equal to 1,048,576 bytes, and one gigabyte is

equal to 1,073,741,824 bytes. Because of the

different measuring systems, you may see a

difference between the size reported by

Microsoft Windows and the size advertised. The

storage capacity of the hard disk drive is as

advertised.

Microsoft Windows reports smaller capacity in

the Windows Explorer tool and in the computer

window because it shows information about one

partition on the hard disk drive at a time. One of

the partitions contains the System Recovery

information.

Note about systems configured with 4 GB of

memory

For computers with a 32 bit operating system,

all memory above 3 GB may not be available

because of system resource requirements.

This limitation is not limited to HP and Compaq

systems. The memory above 3 GB is used for

system resources.

Confirming total memory

The system BIOS displays the full 4 GB of

installed memory.

1. Turn on the PC.

2. Press F10. The BIOS menu is displayed.

Confirm the Total Installed Memory.

Table of contents

1 Getting information ..................................................................................................... 1

Safety information ........................................................................................... 2

2 Setting up your computer .......................................................................................... 3

Protecting your computer ................................................................................ 4

Connecting to the Internet .............................................................................. 5

Transferring files and settings to your new computer ..................................... 6

3 Troubleshooting and maintenance ........................................................................... 6

Computer does not start ................................................................................. 7

Power .............................................................................................................. 8

Display (monitor) ............................................................................................. 8

Keyboard and mouse (with cable) ................................................................ 10

Keyboard and mouse (wireless) ................................................................... 11

Speakers and sound ..................................................................................... 12

Internet access ............................................................................................. 12

Software troubleshooting .............................................................................. 13

Maintenance ................................................................................................. 16

System recovery ........................................................................................... 18

4 Customer care ..........................................................................................................

Product information ....................................................................................... 23

Support information ...................................................................................... 24

Warranty print on demand statement ........................................................... 26

ENWW v

23.

vi ENWW

1 Getting information

Type of information Where to find

●Set up your computer. Setup poster included with your computer.

●See how-to videos about

using the features of your

computer.

Visit http://www.hp.com/supportvideos (English only)

●Use the computer.

●Connect to the Internet.

●Recover factory settings.

Getting Started (this guide)

●Learn how to use the

Microsoft Windows 7

operating system.

●Find Windows 7 password

information.

●Troubleshoot the most

common computer hardware

and software issues.

●Find links to driver updates.

●Read frequently asked

questions.

Help and Support

Click Start, and then click Help and Support or visit http://www.hp.com/

go/win7.

Windows 7 troubleshooting tools

1. Click Start, click Control Panel, and then click System and

Security.

2. Under Action Center, click Find and fix problems

(troubleshooting).

●Find electronic user guides

and specifications for your

computer model.

●Order parts and find

additional troubleshooting

help.

HP Support website: http://www.hp.com/support

●Upgrade or replace

components of your

computer.

Upgrading and Servicing Guide

Click Start, click All Programs, and then click HP User Manuals.

If the guide is not available there, visit http://www.hp.com/support

ENWW 1

Type of information Where to find

●Find computer warranty

information.

●Get technical support.

Limited Warranty and Support Guide or the Warranty and Support

Information included with your computer.

Click Start, click All Programs, and then click HP User Manuals.

●Get up-to-date information

and help from the Windows

community.

http://www.hp.com/support/consumer-forum

●Connect to a TV. Watching and Recording TV

Click Start, click All Programs, and then click HP User Manuals.

If the guide is not available there, visit http://www.hp.com/support

●Get special utilities for

computer owners.

PC Help & Tools folder

Click Start, click All Programs, and then click PC Help & Tools.

●Maintain your computer. HP Support Assistant — Maintains your computer performance and

resolve problems faster by using automated updates, on-board

diagnostics, and guided assistance.

Click Start, click All Programs, click HP, and then click HP Support

Assistant.

●Find safety and regulatory

notices.

Safety & Regulatory Information

Click Start, click All Programs, and then click HP User Manuals or visit

http://www.hp.com/ergo.

●Find ergonomic information. Safety & Comfort Guide

Click Start, click All Programs, and then click HP User Manuals or visit

http://www.hp.com/ergo.

Safety information

For more information, refer to the Regulatory and Safety Information document in

the HP User Manuals folder. Click Start, All Programs, and then click HP User

Manuals.

2 Chapter 1 Getting information ENWW

WARNING! To reduce the risk of electrical shock or damage to your

equipment:

• Place the computer in a location away from water, dust, moisture, and soot.

These can increase the inside temperature, or can cause fire or electrocution.

• Do not disable the power cord grounding plug. The grounding plug is an

important safety feature.

• Plug the power cord in a grounded (earthed) outlet that is easily accessible at

all times.

• Disconnect power from the equipment by unplugging the power cord from the

electrical outlet. To prevent direct exposure to laser beam, do not try to open the

enclosure of the CD or DVD drives.

• The power supply is preset for the country/region in which you purchased your

computer. If you move, check the voltage requirements for your new location

before plugging the computer into an AC power outlet.

WARNING! The computer may be heavy; be sure to use ergonomically correct

lifting procedures when moving the computer.

To reduce the risk of serious injury read the Safety & Comfort Guide. The guide

is located on the web at http://www.hp.com/ergo.

2 Setting up your computer

NOTE: Some features might not be available on systems that are shipped

without a version of Microsoft Windows.

1. Place the computer so that all ventilation openings are unobstructed and

cabling is not in a walkway or where it can be stepped on or damaged by

placing furniture on it.

2. Connect all power cords from the monitor, computer, and accessories to a

power surge protection device that is specifically labeled as having surge

protection, an uninterruptible power supply (UPS), or a similar device. If the

computer has a television tuner, or a modem or telephone connection,

protect the computer by using surge protection with these signal inputs as

well. Connect the television cable or the telephone line cord to the surge

protection device, and then connect the device to the computer.

3. Download and install operating system updates.

a. Find out what operating system and version your computer is currently

running.

(Click Start > Control Panel and double-click System. The operating

system and version are shown under Windows edition.)

b. Open your internet browser and go to http://www.hp.com/support.

ENWW Safety information 3

c. Select your country and language, if necessary, and click Support &

Drivers.

d. Select Download drivers and software (and firmware), type your

computer model name and number in the product field, and press

Enter.

e. If necessary, select your computer model from Product search

results.

f. Select your computer operating system.

g. Click Download next to each update you wish to download.

h. Follow the on-screen instructions to install each downloaded update.

4. Look in the computer box for additional printed details or updates.

5. Read the Safety and Regulatory Information document in the HP User

Manuals folder.

6. Read the Safety & Comfort Guide for proper workstation setup, posture,

health and work habits, and electrical and mechanical safety information.

Click Start, click All Programs, and then click HP User Manuals or visit

http://www.hp.com/ergo.

Protecting your computer

Computer risk Computer feature

Unauthorized use of the

computer or user account

User password

A password is a group of characters that you choose to secure computer

information.

Unauthorized access to

Setup Utility, BIOS settings,

and other system

identification information

Administrator password

Computer viruses Antivirus software

The free trial antivirus software that is preinstalled on your computer can detect

most viruses, remove them, and, in most cases, repair damage caused by

viruses. For protection against new viruses beyond the trial period, purchase an

extended update service.

4 Chapter 2 Setting up your computer ENWW

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