HP Compaq dc7100 DT User manual

Getting Started

HP Compaq Business Desktops

dc7100 Model

Document Part Number: 361200-001

May 2004

Use this guide after you have completed the steps detailed in the

Quick Setup guide (available in print and Adobe Acrobat PDF on

the Documentation CD). It will help you set up factory-provided

software. It also includes basic troubleshooting information

should you have problems during the initial startup process.

The information contained herein is subject to change without notice.

Microsoft, MS-DOS, Windows, and Windows NT are trademarks of

Microsoft Corporation in the U.S. and other countries.

Intel, Pentium, Intel Inside, and Celeron are trademarks of Intel

Corporation in the U.S. and other countries.

Adobe, Acrobat, and Acrobat Reader are trademarks or registered

trademarks of Adobe Systems Incorporated.

The only warranties for HP products and services are set forth in the

express warranty statements accompanying such products and services.

Nothing herein should be construed as constituting an additional warranty.

HP shall not be liable for technical or editorial errors or omissions

contained herein.

This document contains proprietary information that is protected by

translated to another language without the prior written consent of

Hewlett-Packard Company.

ÅWARNING: Text set off in this manner indicates that failure to

follow directions could result in bodily harm or loss of life.

ÄCAUTION: Text set off in this manner indicates that failure to follow

directions could result in damage to equipment or loss of information.

Getting Started

HP Compaq Business Desktops

dc7100 Model

First Edition (May 2004)

Document Part Number: 361200-001

Getting Started www.hp.com iii

Contents

Installing & Customizing the Software . . . . . . . . . . . . . . . . .1

Installing the Operating System . . . . . . . . . . . . . . . . . . .1

Microsoft Security Updates. . . . . . . . . . . . . . . . . . . . . . .2

Installing Microsoft Critical Updates that are Loaded

on the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Downloading Updates from the Microsoft Windows

Update Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Accessibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Installing or Upgrading Device Drivers . . . . . . . . . . . . .4

Customizing the Monitor Display . . . . . . . . . . . . . . . . . .5

Protecting the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Transferring Files and Settings . . . . . . . . . . . . . . . . . . . . . . .5

Restoring the Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Turning Off the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Working with the MultiBay. . . . . . . . . . . . . . . . . . . . . . . . . .7

“Hot-Plugging” or “Hot-Swapping” MultiBay Drives . .8

Engaging and Releasing the MultiBay Security Catch . .8

Removing a Drive from the MultiBay. . . . . . . . . . . . . .13

Inserting a Drive into the MultiBay. . . . . . . . . . . . . . . .14

Partitioning and Formatting a MultiBay Hard Drive. . .16

Finding More Information . . . . . . . . . . . . . . . . . . . . . . . . . .17

Locating Regulatory Information . . . . . . . . . . . . . . . . .18

Using the Documentation CD . . . . . . . . . . . . . . . . . . . .18

Before You Call for Technical Support. . . . . . . . . . . . . . . .19

Helpful Hints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Basic Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Solving General Problems. . . . . . . . . . . . . . . . . . . . . . .24

Solving Hardware Installation Problems. . . . . . . . . . . .30

iv www.hp.com Getting Started

Contents

Interpreting Diagnostic Lights and Audible Codes. . . .33

Ordering the Quick Troubleshooting Guide . . . . . . . . .42

Getting Started www.hp.com 1

Getting Started

Installing & Customizing the Software

ÄCAUTION: Do not add optional hardware or third-party devices to

the computer until the operating system is successfully installed. Doing

so may cause errors and prevent the operating system from installing

properly.

Installing the Operating System

The first time you turn on the computer, the operating system is

installed automatically. This process takes about 5 to 10 minutes,

depending on which operating system is being installed.

Carefully read and follow the instructions on the screen to

complete the installation.

ÄCAUTION: Once the automatic installation has begun, DO NOT

TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE.

Turning off the computer during the installation process may damage

the software that runs the computer or prevent its proper installation.

✎If the computer shipped with more than one operating system

language on the hard drive, the installation process could take up

to 60 minutes.

If your computer was not shipped with a Microsoft operating

system, some portions of this documentation do not apply. For

complete operating system installation and configuration

2 www.hp.com Getting Started

Getting Started

instructions, refer to the operating system documentation that was

provided with the computer. Additional information is available

in online help after you install the operating system.

Microsoft Security Updates

This system has been delivered to you from the HP factory with

Microsoft Critical updates loaded on your system and ready for

installation that were available at the time of development. HP

and Microsoft strongly recommend that you install the Microsoft

Security Updates loaded on your system, and then connect to the

Microsoft Windows update Web site to acquire any additional

critical Microsoft Security updates recommended for your

operating system.

Installing Microsoft Critical Updates that are

Loaded on the System

Please install the critical updates that were loaded on the system

before connecting to the Internet.

1. Click Start > All Programs > Software Setup. The

Welcome screen appears.

2. On the Welcome screen, click Next.

a. If Microsoft Windows XP Service Pack Hotfixes

appears as a Software Setup application choice, ensure

that it is checked.

b. If Microsoft Windows XP Service Pack Hotfixes does

not appear as a Software Setup application choice, then

the updates were preinstalled at the factory. Click Cancel

and proceed to step 5.

3. Click Next to proceed with the installation.

A status bar indicating the progress of the installation is

displayed.

Getting Started

Getting Started www.hp.com 3

4. From the Setup Complete window, click Finish to reboot the

computer.

5. Proceed with the steps in the Downloading Updates from

the Microsoft Windows Update Web site section to ensure

you have all of the latest updates for your system.

Downloading Updates from the Microsoft Windows

Update Web Site

1. To set up your Internet connection, click Start > Internet

Explorer and follow the instructions on the screen.

2. Once an Internet connection has been established, click the

Start button.

3. Select the All Programs menu.

Click on the Windows Update link at the top of the menu.

You will be directed to the Microsoft Windows Update Web

site.

You may see one or more pop-up windows that will ask you

to install a program from www.microsoft.com.

4. Click Yes to install the programs from www.microsoft.com.

5. Click the Scan for Updates link when it appears.

After scanning, click the Critical Updates and Service

Packs link when it appears under the heading Pick updates

to install.

A list of updates will appear with all updates selected by

default.

It is recommended that you install all of the updates listed in

this section.

6. Click on the Review and Install Updates link.

4 www.hp.com Getting Started

Getting Started

7. Click the Install Now button. This will start downloading the

critical updates and automatically install them.

8. After the updates have been installed, Windows XP will

prompt you to reboot the machine. Be sure to save any files or

documents that you may have open before rebooting. Then

select Yes to reboot the machine.

Accessibility

HP is committed to designing products, services, and programs

with improved usability and accessibility for all customers. HP

products with Microsoft Windows XP preinstalled, or that are XP

Ready, are designed for accessibility. These products are tested

with industry-leading Assistive Technology products to ensure

equal access—anytime, anywhere . . . to anyone.

Installing or Upgrading Device Drivers

When installing optional hardware devices after the operating

system installation is complete, you must also install the drivers

for each of the devices.

If prompted for the I386 directory, replace the path specification

with C:\i386,or use the Browse button in the dialog box to

locate the i386 folder. This action points the operating system to

the appropriate drivers.

Obtain the latest support software, including support software for

the operating system from www.hp.com. Click support &

drivers, select Download drivers and software, enter the model

number of the computer, and press Enter.

You can also obtain the latest support software on CDs. The

following Web site provides information on how to purchase a

support software CD subscription:

http://h18000.www1.hp.com/support/files/desktops/us/purcha

se.html

Getting Started

Getting Started www.hp.com 5

✎If the computer has an optical CDRW drive, install the

appropriate application to be able to write to the drive. To install

the application, double-click the Setup Software icon on the

desktop or the application launcher and select the Easy CD

Creator and Direct CD option when prompted.

Customizing the Monitor Display

If you wish, you can select or change the monitor model, refresh

rates, screen resolution, color settings, font sizes, and power

management settings. To do so, right-click on the Windows

Desktop, then click Properties to change display settings. For

more information, refer to the online documentation provided

with the graphics controller utility or the documentation that

came with your monitor.

Protecting the Software

To protect the software from loss or damage, keep a backup copy

of all system software, applications, and related files stored on the

hard drive. Refer to the operating system or backup utility

documentation for instructions on making backup copies of your

data files.

Transferring Files and Settings

Use the Microsoft Windows XP Files and Settings Transfer

Wizard to move files and settings from the old computer to the

new one. Click Start > All Programs > Accessories > System

Tools > Files and Settings Transfer Wizard.

6 www.hp.com Getting Started

Getting Started

Restoring the Software

Restore the original operating system and factory-installed

software by using the Restore Plus! CD and any other CDs that

came with the computer. Carefully read and follow the

instructions provided for the restore solution that came with the

computer.

For questions about or problems with this CD, please contact

customer support.

Turning Off the Computer

To properly turn off the computer, first shut down the operating

system software. In Microsoft Windows XP Professional, click

Start > Shut Down. In Microsoft Windows XP Home, click

Start > Turn Off Computer. The computer automatically shuts

down.

Depending on the operating system, pressing the power button

causes the computer to enter a low-power or “standby” state

instead of automatically turning the power off. This allows you to

conserve energy without closing software applications; later, you

can start using the computer immediately without having to

restart the operating system and without losing any data.

ÄCAUTION: Manually forcing the computer off can cause loss of

data.

To turn off power to the computer, press and hold the power

button for four seconds. However, manually turning off the power

bypasses the standby state and can result in loss of data.

To reconfigure the power button to work in On/Off mode, run

Computer Setup. Refer to the Computer Setup (F10) Utility

Guide on the Documentation CD for more information about

using the Computer Setup utility.

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