HP Brio 8200 Manual

English

Support Details

http://www.hp.com/go/brio

Includes HP Software and Hardware Warranties

talsup.bk : talcovr.fb4 Page i Wednesday, December 3, 1997 4:56 PM

Notice

The information contained in this document is subject to change

without notice.

Hewlett-Packard makes no warranty of any kind with regard to this

material, including, but not limited to, the implied warranties of

merchantability and fitness for a particular purpose. Hewlett-Packard

shall not be liable for errors contained herein or for incidental or

consequential damages in connection with the furnishing,

performance, or use of this material.

This document contains proprietary information that is protected by

photocopied, reproduced, or translated into another language without

the prior written consent of Hewlett-Packard Company.

For warranty information, refer to the HP Hardware Warranty and HP

Software Warranty.

CompuServe™ is a trademark of CompuServe, Inc.

Windows® is a U.S. registered trademark of Microsoft Corporation.

Hewlett-Packard France

Small Business Computing Operation

Customer Satisfaction

38053 Grenoble Cedex 9

France

1997 Hewlett-Packard Company

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Contents

English iii

1 HP Support Details

Hewlett-Packard Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Step 1: Check Your Support Definition. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Step 2: Before You Call for Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Step 3: Register Your Computer (North America and Europe) . . . . . . . . 4

Step 4: Contact Your Customer Support Center . . . . . . . . . . . . . . . . . . . . 5

Step 5: Using Remote Support Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

HP Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

HP Marketing Headquarters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

2 HP Hardware and Software Warranties

HP Hardware Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Limited Hardware Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Limitation of Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Limitation of Liability and Remedies . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Obtaining On-Site Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Obtaining Return Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

HP Software Product Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . 14

Limited Software Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Removable Media (If supplied) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Notice of Warranty Claims. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Limitation of Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Limitation of Liability and Remedies . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Obtaining Warranty Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

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HP Support Details

This guide provides information about the type of support you have,

what you should do before you call for help, and who you should

contact if you need help. The guide also contains your hardware and

software warranties.

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1 HP Support Details

Hewlett-Packard Telephone Support

2English

Hewlett-Packard Telephone Support

Step 1: Check Your Support Definition

The following table indicates whether you are entitled to free support

or not.

1. Preloaded software means software that is preloaded by Hewlett-Packard only. Software

preloaded by third parties or resellers is not included.

Type of problem Free support period Support Options

Installing Windows 95 30 days from the

date of purchase Per-incident fee-based service

available after 30 days.

Using Windows 95 not available Please refer to your reseller, or

specialized software vendor.

Windows 3.11 and other

operating systems not available Please refer to your reseller, or

software vendor.

DOS, other than that

preloaded by HP not available Please refer to your reseller, or

software vendor.

Installing preloaded

software130 days from the

date of purchase Per-incident fee-based service

available after 30 days.

Using preloaded software not available Please refer to your reseller, or

software vendor.

Installing and using

software applications

other than those

preloaded by HP

not available Please refer to your reseller, or

software vendor.

Computer and

preinstalled hardware21 year from the date

of purchase

HP Accessories See the

documentation

provided with the HP

Accessory

Hardware other than

that preloaded by HP not available Please refer to your reseller.

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English 3

1 HP Support Details

Hewlett-Packard Telephone Support

Step 2: Before You Call for Help

Go through the following checklist:

❒Check the table given in “Step 1: Check Your Support Definition” on

page 2 to see if you are entitled to free support.

❒Make sure you have your support details at hand when you call (see

below). You may also be asked for the following details:

•A list of devices that you or your reseller have added to your

computer.

•A record of any error or information messages that were

displayed.

❒Be in front of your computer when you call, with your computer

running and your manuals easily available.

Your Support Details Before registering with HP or calling for support, you must have the

following information about your computer:

❒serial number

❒product number

❒localization code

2. Preinstalled hardware means hardware that is preinstalled by Hewlett-Packard only. Hardware

preinstalled by third parties or resellers is not included. Compatibility issues related to the use

of a modem with Private Branch Exchange (PBX) equipment are not covered.

Note If your computer has a modem installed, your reseller or customer support

center may offer to connect to your computer remotely to diagnose a problem.

Please refer to “Step 5: Using Remote Support Services” on page 5 for further

details.

Your modem has been approved for the country where the computer is sold.

Importing your modem into another country is subject to specific

telecommunications regulations. HP will not support the installation of the

modem in any other country than the one originally intended for the modem.

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1 HP Support Details

Hewlett-Packard Telephone Support

4English

If you have the HP Brio Center installed on your PC, you can find these

details by clicking on Fix Problems and Get Support and then Check

Your Support Details in the HP Brio Center.

Print these details out and make sure that you have them in front of

you if you call for support.

If you do not have the Brio Center, or if your PC is not working, use the

details printed on the label located on the side of the computer box.

Step 3: Register Your Computer (North America and Europe)

Registration is only required in North America and Europe. Make sure

that you register your computer within one month of purchase so that

you can benefit from the HP support options. To register your

computer, double-click the HP Brio Center icon on your desktop, then

click the Register Now! button.

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English 5

1 HP Support Details

Hewlett-Packard Telephone Support

If your computer has a modem that is connected to a phone line, HP

strongly recommends that you register electronically using the online

registration utility. This provides you with the customer support center

telephone number and speeds up the support process.

If you cannot start your computer, you can register your details directly

with HP by calling one of the numbers listed on page 7.

When you receive your registration program information, fill in the

support details section of the HP Brio Center.

Step 4: Contact Your Customer Support Center

The following table shows the times at which your HP Customer

Support Center is available to give advice.

Step 5: Using Remote Support Services

If your computer has communications facilities, you’ll be able to take

advantage of the Remote Support Service that is preloaded on your

Brio PC.

Using this feature, your reseller or a customer support engineer can

quickly diagnose and solve problems on your computer by directly

accessing it via the telephone line.

Region Availability Registration

required?

U.S.A. and

Canada Monday - Friday 06:00-22:00 MST

Saturday 09:00 - 16:00 MST

Yes

Europe Standard office hours Yes

Asia/Pacific Standard office hours (evening hours available in

certain countries) No

Latin America Standard office hours (evening hours available in

certain countries) No

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1 HP Support Details

Hewlett-Packard Telephone Support

6English

Your reseller or customer support engineer will determine if it is

necessary to use this software and will advise you on how to help them.

They will always ask you for your consent before using this software.

Remote Support Limitations and Liabilities

Caution You are responsible for backing up your files. HP strongly recommend that you

do this on a regular basis. In no event will HP or its suppliers be liable for

direct, indirect, special, or consequential damages, for incidents which may

occur as a result of the Remote Support Service.

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