Henny Penny 500 Operating instructions
Model 500/561/600
Power switch ON but fryer
completely inoperative
Pressure not exhausting at
end of cook cycle
Operating pressure too high
4-1. TROUBLESHOOTINGGUIDE
Problem Cause Correction
• OpenCircuit
• Solenoid or Exhaust line clogged
• Deadweight clogged
•Fryer plugged in
• Check breaker or fuse at wall
• Turn OFF and allow fryer to cool to
release the pressure in frypot; have
all lines, solenoid, and exhaust tank
cleaned
• Turn OFF and allow fryer to cool to
release the pressure in frypot; clean
deadweight; see Cleaning the Dead-
weightAssembly Section
DO NOT OPERATE UNIT IF PRESSURE GAUGE SHOWS HIGH PRESSURE CONDITIONS.
SEVERE INJURIES AND BURNS WILL RESULT. IMMEDIATELY PLACE THE POWER/
PUMP SWITCH IN THE OFF POSITION, WHICH RELEASES THE PRESSURE BY ALLOW-
ING THE UNIT TO COOL. DO NOT RESUME USE OF UNIT UNTIL CAUSE OF HIGH
PRESSURE HAS BEEN FOUND AND CORRECTED.
Pressure does not build
Shortening not heating
Foaming or boiling over
Shortening not draining
Filter motor won’t run
• Not enough product in frypot
• Metal shipping spacer not
removed from deadweight
• Faulty PC board
• Lid gasket leaking
• Gas valve knob turned to the
OFF position
• Drain valve open
• Hightemperature limit tripped
• See Boil-Over chart on fryer
and beginning of Operation
Section in this manual
• Drain valve clogged
• Motor overheated
• Place full capacity product in frypot
when using fresh shortening
• Remove shipping spacer; see Unpacking
Instructions Section
• Have controls checked by service
technician
• Reverse or replace lid gasket
• Make sure gas control valve knob is
turned to the ON position
• Close drain valve
• Reset high temperature limit; see Operat-
ing Controls Section
• FollowBoil-Overproceduresfrom
chart
• Push cleaning rod through open
drain valve
• Reset motor; see Filter Pump Motor
Protector-Manual Reset Section
More detailed troubleshooting information is available in the Technical Manual, available at www.hennypenny.com,
or 800-417-8405 or 937-456-8405.
703 4-1
SECTION 4. TROUBLESHOOTING
Model 500/561/600
4-2. ERROR CODES Intheeventofacontrolsystemfailure,thedigital
displaywill showan “ErrorMessage.” These
messagesare coded:“E4”,“E5”, “E6”,“E10”,
“E15”,“E20”, “E31”,“E41”,“E46”,“E54”,and
E-70-A&B.Aconstanttoneis heard when an
errorcodeis displayed, andtosilence this tone,
pressanybutton.
DISPLAY CAUSE PANELBOARDCORRECTION
“E-4” Controlboard Turn switch to OFF position, then turn switch back to
overheating ON; if displayshows “E-4”,thecontrolboardisgetting
toohot; checkthe louvers on eachsideof the unit for
obstructions
“E-5” Shortening Turnswitchto OFF position,thenturn switch backtoON;
overheating if display shows“E-5”, theheating circuitsandtemperature
probeshouldbechecked
“E-6A” Temperature Turn switchtoOFFposition, then turnswitchback to ON;
probe open ifdisplay shows “E-6”,checkthe temperatureprobe;
toreplace, refertoTechnicalManual
“E-6B” Temperature Turnswitch toOFFposition, then turnswitchback to ON;
probeshorted ifdisplayshows “E-6”checkthe temperatureprobe;
toreplace, refertoTechnicalManual
“E-10” Highlimit Resetthehighlimitbymanuallypushinguponthereset
button; ifhighlimitdoesnotreset,highlimit mustbe
replaced; refertoTechnicalManual
“E-15” Drainswitch Closedrain,usingthedrainvalvehandle;ifdisplaystill
failure shows“E-15”,checkthedrain microswitch;referto
TechnicalManual
4-2 708
Model 500/561/600
DISPLAY CAUSE PANELBOARD CORRECTION
“E-41”, Programming Turn switch toOFF,thenbackto ON; if display showsany
“E-46” failure of theerrorcodes,try toreinitializethecontrol(Special
ProgramSection)if errorcodepersists,replace thecontrol
board;refer toTechnical Manual
“E-20C” Ignitionmodules Press thetimer buttontotrytheignitionprocessagain;if
notresponding “E-20 C”persists,check theignitionmodule,or thespark
ignitor,refertoTechnicalManual
“E-20D” Pilots notlit or Pressthe timerbutton totrytheignitionprocessagain;if
noflame sense “E-20D”persists,check theignitionmodule,ortheflame
sensor;refer toTechnicalManual
“E-31” Fanjumperwire Checkfor jumperwireon 12-pinconnector& addifmissing
missing
Controlsetto IDG See C1000 SpecialProgrammingSection and setcontrolsto
insteadofSSIon gas SSI in step 6
units
“E-54” PCBcomponent Turnswitch to OFFposition,then turn switchbackto ON;
failure if “E-54”persists, havePCBreplaced
“E-70A” Fanswitchjumper Havejumper wire checkedon12pin connect topanel
missing
“E-70B” MVjumpermissing Havejumperwirechecked on connectorstopanel
“TEMP TOO” Possiblewater Make sure oilisin frypot andatthe proper level
LOW FOR infrypot
PRESSURE”
4-2. ERROR CODES
(Continued)
908 4-3
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