Henny Penny 291 Operating instructions
Model 291
1-1. INTRODUCTION Thissectionprovidestroubleshootinginformationintheform
of an easy to read table.
Ifa problemoccurs duringthe firstoperation ofa newfryer,
rechecktheinstallationpertheInstallationSectionofthis
manual.
Beforetroubleshooting, alwaysrecheck theoperationpro-
ceduresper Section3 ofthis manual.
1-1 904
SECTION1. TROUBLESHOOTING
Whereinformationisof particularimportanceor safetyrelated,
the words DANGER, WARNING, CAUTION, and NOTICE are
used.Theirusageisdescribed below.
SAFETYALERTSYMBOLisusedwith DANGER,
WARNING,or CAUTIONwhich indicatesa personalinjury
typehazard.
NOTICEisusedtohighlightespeciallyimportantinformation.
CAUTION used without the safety alert symbol indicates
a potentially hazardous situation which, if not avoided,
may result in property damage.
CAUTION indicates a potentially hazardous situation
which, if not avoided, may result in minor or moderate
injury.
WARNINGindicatesapotentiallyhazardoussituation
which,ifnot avoided, could result in death orserious
injury.
DANGERINDICATESANIMMINENTLY
HAZARDOUSSITUATIONWHICH,IFNOT
AVOIDED,WILLRESULTINDEATHORSERIOUS
INJURY.
1-2. SAFETY
Model 291
1-3. TROUBLESHOOTING Toisolateamalfunction,proceed asfollows:
1. Clearly definetheproblem (orsymptom)and whenit
occurs.
2. Locate theproblemin theTroubleshootingtable.
3. Review allpossible causes.Then, one-at-a-timework
throughthelistof correctionsuntiltheproblem issolved.
4. Refer tothemaintenanceproceduresin theMaintenance
Sectionto safely andproperly make the checkoutand re-
pairneeded.
Ifmaintenanceproceduresarenot followed correctly,
injuriesand/orpropertydamagecouldresult.
904 1-2
Model 291
Problem Cause Correction
COOKINGSECTION
Product color not correct:
A. Too dark •Temperature too high •Check temperature setting
in the program mode; see
Programming Section in
Operator’s Manual
•Faulty temperature probe •Remove and replace tempera-
ture probe
•Shortening too old •Change shortening
• Shortening too dark •Filter shortening
•Change shortening
•Breading product too far •Bread product closer to
in advance actual frying period
B. Too light •Temperature too low •Check temperature setting
•Remove and replace tempera-
ture probe
•Fryer incorrect preheat •Allow proper preheat time
•Slow fryer heat-up/recovery •Faulty element
•Wrong cook button •Be sure to select the correct
pushed. product to be cooked
C. Product •Shortening old •Replace shortening
greasy •Temperature too low •Check temperature setting
•Temperature not recovered
when product was dropped
infrypot
•Faulty temperature probe •Remove and replace defective
temperature probe
•Frypot overloaded •Reduce cooking load
•Product not removed from •Remove product from
frypot immediately after frypot immediately after
end of cycle end of cycle
1-3 904
Model 291
Problem Cause Correction
COOKINGSECTION(Continued)
D. Spotted •Improper separation of the •Load product into racks
product product properly
•Breading not uniform on •Sift breading regularly
the product •Separate product during
breading
•Burned breading particles •Filter the shortening more
on product frequently
•Product sticking together •Separate product prior to
pressure cooking
E. Dryness of •Moisture loss prior to •Use fresh products
product cooking
•Overcooking the product •Reduce cooking time
•Reduce cooking
temperature
•Wrong cook button pushed •Be sure to select the
correct product to be cooked
Product flavor
(taste):
A. Salty taste •Breading mixture is too salty •Sift breading after each use
•Incorrect breading mixture
•Discard old breading
•Incorrect choice of •Use breading designed for
breading the desired product
B. Burned taste •Burned shortening favor •Replace shortening
• Frypot not properly cleaned • Drain and clean frypot
C. Bland taste •Raw product not fresh •Use fresh raw product
•Breading mixture incorrect • Use breading designed for
for product (spice content desired product
too low)
•Cooking temperature too •Check temperature
high (spice flavors lost)
904 1-4
Model 291
Problem Cause Correction
COOKINGSECTION(Continued)
D. Rancid taste •Shortening too old •Replace shortening, and
follow recommended care
and use of shortening
•Infrequent filtering •Replace shortening and
follow recommended care
and use of shortening
•Non-compatible products •Replace shortening
cooked within the same • Use compatible products,
shortening. - and follow
recommended care and use of
shortening
•Raw product not fresh •Use fresh product
General: •Incorrect meat cut •Use correct meat cutting
A. Meat procedures
separation
from bone •Overcooking •Check cooking time
•Product not fresh •Use fresh product
B. Bone color •Using frozen product •Use fresh product
not proper (black bone)
•Improper processing of •Use proper processing
product (black bone) procedure for product
•Product not thoroughly • Check cooking time
cooked (red bone) •Check cooking temperature
C. Breading falls •Incorrect breading •Use correct breading
off procedures procedure
•Product partially frozen • Thoroughly thaw the
product, before breading
D. Product •Product breaded too long •Refer to breading and
sticking prior to cooking fryinginstructions
together •Improper loading •Properly load product per
procedure loading procedures
•Wrong cook button pushed •Be sure to select the
correct product to be cooked
1-5 904
Model 291
Problem Cause Correction
POWERSECTION
With switch in •Open circuit •Check to see that unit is
POWERposition, pluggedin
the fryer is com- •Check the breaker or fuse
pletelyinoperative at supply box
(NO POWER) •Check voltage at wall
receptacle
•Check MAIN POWER
switch; replace if defective
•Check cord and plug
• Check 15 amp fuses
904 1-6
•Blown fuse or tripped •Reset breaker or replace fuse
circuit breaker at supply
box or control panel
•Blown fuse in PC board •Replace glass fuse in board
•Faulty POWER/PUMP switch. •Check POWER/PUMP switch
per maintenance section on
the POWER/PUMP switch
•Faulty cord and plug •Check cord and plug
• Check power at receptacle
•Faulty drain switch •Check drain switch per
maintenance section on
drain switches
•Faulty PC Board •Remove and replace control
panel
•Faultyhigh limit control switch •Check highlimitcontrol
switch per maintenance
sectionon the highlimit
•Drain valve open •Close drain valve
•Possible faulty temperature probe •Replace temperature probe
•Faulty contactor •Check contactor per maintenance
section on contactors
HEATINGOFSHORTENINGSECTION
Shorteningwillnotheat
Model 291
Problem Cause Correction
HEATINGOFSHORTENINGSECTION(Continued)
Heating of shortening • Low orimpropervoltage • Use a meter and check the
tooslow receptacle againstdata plate
•Weakor burnt out element(s) •Check heatingelement(s) per
HeatingElementsSection
•Points in contactor bad • Checkcontactor per Heating
ContactorsSection
•Wire(s)loose •Tighten
•Burnt or charredwire • Replace wire andclean
connection connectors
Shortening •Programming wrong • Checktemperature setting
overheating in theprogrammode
• Faulty PC board •Removeand replace control
panel
•Faulty temperatureprobe • Remove andreplace temperature
probe
•Checkcontactorfor not • Check faulty contactorper
opening HeatingContactorsSection
1-7 904
Model 291
Problem Cause Correction
SHORTENINGFOAMING/DRAININGSECTION
Foamingorboiling •Water inshortening •At end of a Cook Cycle,
overofshortening drainshorteningandclean
frypot; addfreshshortening
•Condensation linestopped up •Removeandclean condensation
line
• Improper or bad •Userecommended
shortening shortening
•Improperfiltering • Refertotheprocedure
coveringfilteringtheshortening
•Coldzonefull ofcracklings •Filtershortening
•Improperrinsingafter • Cleanandneutralizethe
cleaningthefryer frypot; rinsewithvinegar
toremovethealkaline, then
rinsewithhot waterand
dryfrypot
Shorteningwill • Drainvalvecloggedwith •Open valve- pushcleaning
notdrainfromfrypot crumbs rodthroughdrainopeningfrom
insideoffrypot
Shorteningleaking • Obstructionindrain • Removeobstruction
throughdrainvalve
•Faultydrainvalve •Replacedrainvalve
904 1-8
Model 291
1-4. ERROR CODE TABLE Intheeventofacontrolsystem failure,thedigital
displayshows anerror message.These messages
arecoded:“E4”,“E5”,“E6”, “E10”,“E15”, “E41”,
“E46”,“E47”,“E48”, “E70B”and “E92”. Analarm
soundswhen an errorcode is displayed,and to silence
thisalarm,press anybutton.
DISPLAYCAUSE PANELBOARD CORRECTION
“E-4” Controlboard Turn switch to OFF position, then turn switch back ON;
overheating if displayshows“E-4”, thecontrol boardis gettingtoo hot;
checkthe louverson eachside ofthe unitfor obstructions;
checkcoolingfan,if present
“E-5” Shortening Turnswitch toOFF position, thenturnswitch backtoON;
overheating if display shows“E-5”,theheating circuitsandtemperature
probeshould be checked
“E-6A” Temperature Turnswitch to OFFposition, then turnswitch back toON;
probe open ifdisplay shows“E-6”,have thetemperature probechecked
“E-6B” Temperature Turnswitch to OFFposition, then turnswitch back toON;
probeshorted if display shows“E-6” havethe temperatureprobechecked
“E-10” Highlimit Resetthehighlimitbymanuallypushinguponthereset
button; ifhighlimitdoesnot reset,highlimitmust bereplaced
“E-15” Drainswitch Closedrain,usingthedrainvalvehandle;ifdisplaystill
failureshows“E-15”,havethedrainmicroswitch checked
1-9 904
Model 291
1-4. ERROR CODE TABLE
(Continued)
DISPLAY CAUSE PANELBOARDCORRECTION
“E-41”,“E-46” Programming Turn switchtoOFF, thenback to ON, ifdisplay shows any
Failure of the error codes,try toreinitialize thecontrol; iferrorcode
persists,have the controlboard replaced
“E-47” Analogconverter Turnswitch to OFF, then back to ON, if “E-47” persists,
chipor 12 volt have the I/O board, or the PC board replaced; if speaker
supplyfailure tones arequiet,probably I/Oboard failure
“E-48” Inputsystem Have PC board replaced
error
“E-70B” Faultypower Havepower switchchecked, alongwithits wiring; have
switch,orswitch Input/Outputboardreplacedifnecessary
wiring;faulty
I/O board
“E-92” 24 VAC fuse Havecomponents,in24-voltcircuit(I.E.,hilimit,drain switch)
on I/O board open checkedfor shorts
904 1-10
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