Grandstream Networks GXP2124 User manual

GXP2124 User Manual www.grandstream.com

Firmware version: 1.0.3.19 http://esupport.grandstream.com

Grandstream Networks, Inc.

GXP2124 SIP Enterprise Phone

Grandstream Networks, Inc. GXP2124 User Manual Page 1 of 50

Firmware version: 1.0.3.19 Last Updated: 03/2012

TABLE OF CONTENTS

GXP2124 USER MANUAL

WELCOME...................................................................................................................................3

INSTALLATION............................................................................................................................4

EQUIPMENT PACKAGING...............................................................................................................4

CONNECTING THE GXP2124........................................................................................................4

SAFETY COMPLIANCES.................................................................................................................5

WARRANTY..................................................................................................................................5

PRODUCT OVERVIEW................................................................................................................6

USING THE GXP2124 SIP ENTERPRISE PHONE .....................................................................9

GETTING FAMILIAR WITH THE LCD................................................................................................9

MAKING PHONE CALLS...............................................................................................................13

ANSWERING PHONE CALLS ........................................................................................................16

PHONE FUNCTIONS DURING A PHONE CALL ................................................................................16

CALL FEATURES.........................................................................................................................20

CUSTOMIZED LCD SCREEN &XML.............................................................................................21

CONFIGURATION GUIDE...........................................................................................................22

CONFIGURATION VIA KEYPAD.....................................................................................................22

CONFIGURATION VIA WEB BROWSER.........................................................................................26

SAVING THE CONFIGURATION CHANGES .....................................................................................47

REBOOTING THE PHONE REMOTELY ...........................................................................................47

SOFTWARE UPGRADE & CUSTOMIZATION..........................................................................48

FIRMWARE UPGRADE THROUGH TFTP/HTTP.............................................................................48

CONFIGURATION FILE DOWNLOAD ..............................................................................................49

RESTORE FACTORY DEFAULT SETTING..............................................................................50

TABLE OF FIGURES

GXP2124 USER MANUAL

FIGURE 1: KEYPAD GUI FLOW ....................................................................................................24

Grandstream Networks, Inc. GXP2124 User Manual Page 2 of 50

Firmware version: 1.0.3.19 Last Updated: 03/2012

TABLE OF TABLES

GXP2124 USER MANUAL

Table 1: Equipment Packaging......................................................................................4

Table 2: GXP2124 Connectors...................................................................................... 4

Table 3: GXP2124 Feature Guide .................................................................................6

Table 4: GXP2124 Key Features in a Glance................................................................6

Table 5: GXP2124 Hardware Specifications..................................................................7

Table 6: GXP2124 Technical Specifications..................................................................7

Table 7: LCD Display Definition.....................................................................................9

Table 8: LCD Icons......................................................................................................11

Table 9: GXP2124 Keypad Buttons............................................................................. 12

Table 10: GXP2124 Call Features................................................................................. 20

Table 11: Key Pad Configuration Menu......................................................................... 22

Table 12: Device Configuration - Status........................................................................ 28

Table 13: Device Configuration – Settings/Basic Settings.............................................28

Table 14: Device Configuration – Settings /Advanced Settings.....................................34

Table 15: SIP Account Settings..................................................................................... 40

GUI INTERFACE EXAMPLES

GXP2124 USER MANUAL

http://www.grandstream.com/products/gxp_series/general/documents/gxp2124_gui.zip

1. SCREENSHOT OF CONFIGURATION LOGIN PAGE

2. SCREENSHOT OF STATUS PAGE

3. SCREENSHOT OF BASIC SETTING CONFIGURATION PAGE

4. SCREENSHOT OF ADVANCED USER CONFIGURATION PAGE

5. SCREENSHOT OF SIP ACCOUNT CONFIGURATION PAGE

6. SCREENSHOT OF CONTACTS PAGE

7. SCREENSHOT OF SAVED CONFIGURATION CHANGES PAGE

8. SCREENSHOT OF REBOOT PAGE

Grandstream Networks, Inc. GXP2124 User Manual Page 3 of 50

Firmware version: 1.0.3.19 Last Updated: 03/2012

Welcome

GXP2124 is a next generation enterprise grade IP phone that features 240x120 backlit graphical LCD, 4 line

keys with up to 4 SIP accounts, 4 dedicated XML programmable context-sensitive soft keys, 24+4 XML

programmable speed-dial/BLF extension keys, dual network ports with integrated PoE, 5-way conference,

and Electronic Hook Switch (EHS). The GXP2124 delivers superior HD audio quality, rich and leading edge

telephony features, personalized information and customizable application service, automated provisioning

for easy deployment, advanced security protection for privacy, and broad interoperability with most 3rd party

SIP devices and leading IP PBX/Soft Switch/IMS platforms. It is an ideal solution for enterprise users looking

for a high quality, feature rich multi-line IP phone with many extension keys.

Caution: Changes or modifications to this product not expressly approved by Grandstream, or operation of

this product in any way other than as detailed by this User Manual, could void your manufacturer warranty.

Warning: Please do not use a different power adaptor with the GXP2124 as it may cause damage to the

products and void the manufacturer warranty.

This document is subject to change without notice. The latest electronic version of this user manual is

available for download from: http://www.grandstream.com/support

Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for

any purpose without the express written permission of Grandstream Networks, Inc. is not permitted.

Grandstream Networks, Inc. GXP2124 User Manual Page 4 of 50

Firmware version: 1.0.3.19 Last Updated: 03/2012

Installation

EQUIPMENT PACKAGING

Table 1: Equipment Packaging

GXP2124

Main Case Yes

Handset Yes

Phone Cord Yes

Power Adaptor Yes

Ethernet Cable Yes

Phone Stand Yes

Wall Mount Yes

Quick Start Guide Yes

CONNECTING THE GXP2124

Table 2: GXP2124 Connectors

PC 10/100Mbps RJ-45 ports for PC (downlink) connection.

LAN 10/100Mbps RJ-45 port for LAN (uplink) connection. Supports PoE (802.3af).

Power Jack 5V DC power port; UL Certified.

Headset Jack RJ9, supporting EHS (Electronic Hook-Switch) with Plantronics headsets.

Handset Jack RJ9.

To setup the GXP2124, follow the steps below:

1. Connect the handset and main phone case with the phone cord.

2. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router (LAN side of the router)

using the Ethernet cable.

3. Connect the 5V DC output plug to the power jack on the phone; plug the power adapter into an electrical

outlet.

4. The LCD will display provisioning or firmware upgrade information. Before continuing, please wait for the

date/time display to show up.

5. Using the phone embedded web server or keypad configuration menu, you can further configure the

phone using either a static IP or DHCP.

Grandstream Networks, Inc. GXP2124 User Manual Page 5 of 50

Firmware version: 1.0.3.19 Last Updated: 03/2012

SAFETY COMPLIANCES

The GXP2124 complies with FCC/CE and various safety standards. The GXP2124 power adaptor is

compliant with the UL standard. Only use the universal power adaptor provided with the GXP2124 package.

The manufacturer’s warranty does not cover damages to the phone caused by unsupported power adaptors.

WARRANTY

If you purchased your GXP2124 from a reseller, please contact the company where you purchased your

phone for replacement, repair or refund. If you purchased the product directly from Grandstream, contact

your Grandstream Sales and Service Representative for a RMA (Return Materials Authorization) number

before you return the product. Grandstream reserves the right to remedy warranty policy without prior

notification.

Grandstream Networks, Inc. GXP2124 User Manual Page 6 of 50

Firmware version: 1.0.3.19 Last Updated: 03/2012

Product Overview

Table 3: GXP2124 Feature Guide

Features GXP2124

LCD Display 240x120 pixel backlit graphical LCD, 8 level grayscale

Number of Lines 4 lines with 4 SIP accounts

Programmable Speed-dial/BLF Keys 24+4

XML Programmable Soft Keys 4

Table 4: GXP2124 Key Features in a Glance

Features Benefits

Open Standards Compatible SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP/RARP,

ICMP, DNS (A record, SRV and NAPTR), DHCP, PPPoE, TELNET, TFTP,

NTP, STUN, SIMPLE, 802.1x, LLDP, LDAP, TR-069, TLS, SRTP, IPV6

Superb Audio Quality HD wideband audio, superb full-duplex hands-free speakerphone with

advanced acoustic echo cancellation and excellent double-talk

performance

Network Interfaces Dual switched auto-sensing 10/100mbps Network ports with integrated

PoE

Feature Rich Traditional voice features including caller ID, call waiting, hold, transfer,

forward, block, auto answer, off-hook dial

Advanced Features Multi-line support with dual-color LED, multi-party conferencing, line

extension interface, large backlit graphic LCD, 4 navigation keys,

dedicated buttons for send/redial, speakerphone, headset, transfer,

conference (for up to 5 parties), mute, message, phonebook and volume,

large phonebook (up to 2000 contacts) and call history (up to 500 records)

Advanced Functionality Customized downloadable ring-tones, multi-language support, LCD

content customization via XML, XML application, built-in personalized

application service (e.g., local weather, stock, currency and etc.),

adjustable positioning angles, wall mountable, Automatic provisioning

using TR-069 or encrypted XML configuration file, TLS/SRTP/HTTPS for

advanced security protection, 802.1x for media access control

Grandstream Networks, Inc. GXP2124 User Manual Page 7 of 50

Firmware version: 1.0.3.19 Last Updated: 03/2012

Table 5: GXP2124 Hardware Specifications

GXP2124

LAN Interface (Ethernet ports) Two (2) 10/100 Mbps Full/Half Duplex Ethernet Switch with LAN and PC

port with auto detection

Graphic LCD Display 240x120 pixel

Expansion Module Support No

Headset Jack RJ9, supporting EHS (Electronic Hook-Switch) with Plantronics

headsets

Call Appearance LED Dual color (green/red)

Power over Ethernet IEEE 802.3af standard

Universal Switching Input: 100-240VAC 50-60 Hz

Power Adaptor Output: +5VDC, 800mA, UL certified

Dimension 222mm(W) x 210mm(L) x 93mm(H)

Weight Unit weight: 0.98KG; Package weight: 1.63KG

Temperature 32 –104° F/ 0 – 40°C

Humidity 10% – 90% (non-condensing)

Compliance FCC Part 15 (CFR 47) Class B; EN55022 Class B, EN55024, EN61000-

3-2, EN61000-3-3, EN 60950-1; AS/NZS CISPR 22 Class B, AS/NZS

CISPR 24, RoHS; UL 60950 (power adapter)

Table 6: GXP2124 Technical Specifications

GXP2124

Protocols/Standards SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP/RARP,

ICMP, DNS (A record, SRV and NAPTR), DHCP, PPPoE, TELNET, TFTP,

NTP, STUN, SIMPLE, 802.1x, LLDP, LDAP, TR-069, TLS, SRTP, IPV6

Network Interfaces Dual switched 10/100Mbps ports with integrated PoE

Graphic Display Backlit 240x120 graphic LCD display with up to 8 level grayscale

Feature Keys 4 line keys with up to 4 SIP accounts, 4 XML programmable context

sensitive soft keys, 24+4 speed-dial/BLF extension keys with dual-color

LED, 5 navigation/menu Keys, 9 dedicated function keys for: MUTE,

PHONEBOOK, MESSAGE (with LED Indicator), HEADSET, TRANSFER,

CONFERENCE, SEND/REDIAL, SPEAKERPHONE, VOLUME

Grandstream Networks, Inc. GXP2124 User Manual Page 8 of 50

Firmware version: 1.0.3.19 Last Updated: 03/2012

Voice Codec Support for G.723.1, G.729A/B, G.711u/a-law, G.726, G.722 (wideband),

and iLBC, in-band and out-of-band DTMF (in audio, RFC2833, SIP INFO)

Telephony Features Hold, transfer, forward, 5-way conference, busy-lamp-field (BLF), call park,

pickup, shared-call-appearance (SCA)/bridged-line-appearance (BLA),

downloadable phone book (XML, LDAP, up to 2,000 items), call waiting,

call log (up to 500 records), XML customization of screen, off-hook auto

dial, auto answer, click-to-dial, flexible dial plan, hot desking, personalized

music ringtones and music on hold, server redundancy and fail-over

HD Audio Yes, both on handset and speakerphone

Headset Jack RJ9, supporting EHS (Electronic Hook-Switch ) with Plantronics headsets

Base Stand Yes, allow 2-angel positions

Wall Mountable Yes

QoS Layer 2 (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS

Security User and administrator level passwords, MD5 and MD5-sess based

authentication, AES based secure configuration file, SRTP, TLS, 802.1x

media access control

Multi-language English, German, Italian, French, Spanish, Portuguese, Russian, Croatian,

Chinese, Korean, Japanese

Upgrade/Provisioning Firmware upgrade via TFTP/HTTP/HTTPS, mass provisioning using TR-

069 or encrypted XML configuration file

Power and Green Energy

Efficiency Universal power adapter included:

Input: 100-240VAC 50-60Hz; Output: +5VDC, 800mA;

Integrated Power-over-Ethernet (802.3af)

Max power consumption 3W (power adapter) or 3.5W (PoE)

Physical Dimension: 222mm (W) x 210mm (H) x 93mm (D)

Unit weight: 0.98KG

Package weight: 1.63KG

Temperature and Humidity 32–104oF / 0–40oC, 10 - 90% (non-condensing)

Package Content GXP2124 phone, handset with cord, base stand, universal power supply,

network cable, Quick Start Guide

Compliance FCC Part 15 (CFR 47) Class B; EN55022 Class B, EN55024, EN61000-3-

2, EN61000-3-3, EN 60950-1; AS/NZS CISPR 22 Class B, AS/NZS CISPR

24, RoHS; UL 60950 (power adapter)

Grandstream Networks, Inc. GXP2124 User Manual Page 9 of 50

Firmware version: 1.0.3.19 Last Updated: 03/2012

Using the GXP2124 SIP Enterprise Phone

GETTING FAMILIAR WITH THE LCD

GXP2124 has a dynamic and customizable screen. The screen displays differently depending on whether

the phone is idle or in use (active screen).

Table 7: LCD Display Definition

Display Definition

DATE AND TIME Displays the current date and time. Can be synchronized with Internet

time servers.

LOGO Displays company logo name. This logo name can be customized via

xml screen customization.

NETWORK STATUS Displays the status of the phone and network. It will indicate whether

the network is down or running (IP address).

LINE STATUS INDICATOR Displays the name of the account that is in use. Select another account

by pressing the LINE key on the left side.

SOFTKEYS - Idle Screen

SwitchSCR

Press this button to toggle between different idle screens: default

idle screen, weather information, stock information and currency

information.

ForwardAll

Unconditionally forward the phone line (account 1) to another

phone.

MissedCalls

This option shows up unanswered calls to this phone.

Redial

Redial the last dialed number in idle screen when there is existed

call log.

EndCall

Hang up phone when dialing out or talking.

RefreshStock

Refresh the stock information when stock is enabled.

ReverseCur

Display the currency information in reverse order.

RefreshCur

Refresh the currency information when currency is enabled.

Note: If XML application is used, the softkey for XML application will

show up in idle screen as configured.

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