Grandstream Networks WP810 User manual

Grandstream Networks, Inc.

WP810

Cordless Wi-Fi IP Phone

User Guide

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WP810 User Guide

Version 1.0.7.83

transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without

the express written permission of Grandstream Networks, Inc. is not permitted.

The latest electronic version of this guide is available for download here:

https://www.grandstream.com/support

Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc.

in the United States, Europe and other countries.

CAUTION

Changes or modifications to this product not expressly approved by Grandstream, or operation of this

product in any way other than as detailed by this guide, could void your manufacturer warranty.

WARNING

Please do not use a different power adaptor with devices as it may cause damage to the products and void

the manufacturer warranty.

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WP810 User Guide

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Common part:

This equipment complies with radiation exposure limits set forth for an uncontrolled environment.

This transmitter must not be co-located or operating in conjunction with any other antenna or

transmitter.

U.S. FCC Part 68 Regulatory Information

This equipment complies with Part 68 of the FCC rules. Located on the equipment is a label that contains,

among other information, the ACTAregistration number and ringer equivalence number (REN.) If requested,

this information must be provided to the telephone company.

The REN is used to determine the quantity of devices which may be connected to the telephone line.

Excessive REN’s on the telephone line may result in the devices not ringing in response to an incoming

call. In most, but not all areas, the sum of the REN’s should not exceed five (5.0). To be certain of the

number of devices that may be connected to the line, as determined by the total REN’s contact the

telephone company to determine the maximum REN for the calling area.

This equipment cannot be used on the telephone company-provided coin service. Connection to Party Line

Service is subject to State Tariffs.

If this equipment causes harm to the telephone network, the telephone company will notify you in advance

that temporary discontinuance of service may be required. If advance notice is not practical, the telephone

company will notify the customer as soon as possible. Also, you will be advised of your right the file a

complaint with the FCC if you believe it is necessary.

The telephone company may make changes in its facilities, equipment, operations, or procedures that could

affect the operation of the equipment. If this happens, the telephone company will provide advance notice

in order for you to make the necessary modifications in order to maintain uninterrupted service.

If the trouble is causing harm to the telephone network, the telephone companymay request you to remove the

equipment from the network until the problem is resolved.

This equipment uses the following USOC jacks: RJ45C.

It is recommended that the customer install an AC surge arrester in the AC outlet to which this device is

connected. This is to avoid damaging the equipment caused by local lightning strikes and other electrical

surges.

Since this device has the HAC function, the earpiece is easy to absorb small, please take care to avoid

scratching.

If trouble is experienced with this equipment, please contact (Agent in the US):

CompanyName: Grandstream Networks, Inc.

Address: 126 Brookline Ave, 3rd Floor Boston, MA 02215, USA

Tel: 1-617-5669300

Fax: 1-617-2491987

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WP810 User Guide

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U.S. FCC Part 15 Regulatory Information

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:(1)

this device may not cause harmful interference, and (2) this device must accept any interference received,

including interference that may cause undesired operation.

Any Changes or modifications not expressly approved by the party responsible for compliance could void

the user's authority to operate the equipment.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device,

pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against

harmful interference in a residential installation. This equipment generates, uses and can radiate radio

frequency energy and, if not installed and used in accordance with the instructions, may cause harmful

interference to radio communications. However, there is no guarantee that interference will not occur in a

particular installation. If this equipment does cause harmful interference to radio or television reception,

which can be determined by turning the equipment off and on, the user is encouraged to try to correct the

interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

Consult the dealer or an experienced radio/TV technician for help.

The SAR limit of USA(FCC) is 1.6W/kg averaged over one gram of tissue. This model (FCC ID: YZZWP810)

has also been tested against this SAR limited.

The highest SAR value reported under this standard during product certification for use at the ear is 1.19

W/kg and body is 0.32 W/kg.

Body-worn SAR testing was worn on the belt clip at a separation distance of 0 mm. To meet RF exposure

guidelines during body-worn operation, the device should be used with the belt clip.

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WP810 User Guide

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Canada Regulatory Information

Radio equipment

Operation of 5150-5250 MHz is restricted to indoor use only.

This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and

Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two

conditions:

(1) This device may not cause interference.

(2) This device must accept any interference, including interference that may cause undesired operation of

the device.

L’émetteur/récepteur exempt de licence contenu dans le présent appareil est conforme aux CNR

d’Innovation, Sciences et Développement économique Canada applicables aux appareils radio exempts

de licence. L’exploitation est autorisée aux deux conditions suivantes :

1) L’appareil ne doit pas produire de brouillage.

2) L’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en

compromettre le fonctionnement.

CAN ICES-3 (B)/NMB-3(B)

This radio transmitter [IC: 11964A-WP810] has been approved by Innovation, Science and Economic

Development Canada to operate with the antenna types listed below, with the maximum permissible gain

indicated. Antenna types not included in this list that have a gain greater than the maximum gain indicated

for any type listed are strictly prohibited for use with this device.

Terminal equipment

This product meets the applicable Innovation, Science and Economic Development Canada technical

specifications.

The Ringer Equivalence Number (REN) indicates the maximum number of devices allowed to be connected

to a telephone interface. The termination of an interface may consist of any combination of devices subject

only to the requirement that the sum of the RENs of all the devices not exceed five.

Ce produit répond à l’innovation, des sciences et de Développement économique Canada spécifications

techniques applicables.

Le nombre équivalent de sonneries (REN) indique le nombre maximal de terminaux qui peuvent être

raccordés à une interface téléphonique. La terminaison d'une interface peut consister en une combinaison

de dispositifs, à la seule condition que la somme des REN de tous les dispositifs ne dépasse pas cinq.

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WP810 User Guide

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EU Regulatory Information

Support Frequency Bands and Power:

WLAN 2412-2472 MHz < 20 dBm.

WLAN 5150-5250 MHz < 23 dBm.

WLAN 5250-5350 MHz / 5470-5725 MHz < 20 dBm.

Body-worn SAR testing has been carried out at a separation distance of 5 mm. To meet RF exposure

guidelines during body-worn operation, the device should be positioned at least this distance away from

the body.

The simplified EU declaration of conformity referred to in Article 10(9) shall be provided as follows:

Hereby, [Grandstream Networks, Inc.] declares that the radio equipment type [WP810] is in compliance

with Directive 2014/53/EU.

The full text of the EU declaration of conformity is available at the following internet address:

https://www.grandstream.com/support/resources/

CE Authentication

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WP810 User Guide

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GNU GPL INFORMATION

WP810 firmware contains third-party software licensed under the GNU General Public License (GPL).

Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public

License (GPL) for the exact terms and conditions of the license.

Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:

https://www.grandstream.com/support/faq/gnu-general-public-license/gnu-gpl-information-download

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WP810 User Guide

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Table of Contents

DOCUMENT PURPOSE...............................................................................................14

CHANGE LOG..............................................................................................................15

Firmware Version 1.0.7.83...................................................................................................................15

Firmware Version 1.0.7.68...................................................................................................................15

Firmware Version 1.0.7.18...................................................................................................................15

Firmware Version 1.0.7.7.....................................................................................................................15

Firmware Version 1.0.1.1.....................................................................................................................15

WELCOME ...................................................................................................................16

PRODUCT OVERVIEW ................................................................................................17

Feature Highlights................................................................................................................................17

Technical Specifications.......................................................................................................................17

GETTING STARTED.....................................................................................................19

Equipment Packaging..........................................................................................................................19

Setting up the WP810..........................................................................................................................20

Charging Station...........................................................................................................................20

Handset ........................................................................................................................................20

Battery Information .......................................................................................................................21

WP810 Handset Keys Description.......................................................................................................21

WP810 Icons Description ....................................................................................................................23

WP810 LED Status..............................................................................................................................25

WP810 Handset Menu.........................................................................................................................25

WP810 Keypad....................................................................................................................................28

WP810 WEB GUI ACCESS CONFIGURATION........................................................... 30

Configuration via Web Browser ...........................................................................................................30

Accessing the Web UI ..................................................................................................................30

Web GUI Languages ....................................................................................................................31

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Saving the Configuration Changes...............................................................................................31

Web UI Access Level Management.....................................................................................................31

Changing User Level Password ...................................................................................................32

Changing Admin Level Password.................................................................................................33

Changing HTTP / HTTPS Web Access Port.................................................................................34

BASIC OPERATIONS...................................................................................................35

WP810 Home Screen..........................................................................................................................35

Turning the Handset ON/OFF..............................................................................................................35

Connecting WP810 to Wi-Fi Network ..................................................................................................35

Auto Connection...........................................................................................................................35

Manual connection........................................................................................................................37

Wi-Fi Band Configuration..............................................................................................................37

Checking WP810 Status......................................................................................................................38

WP810 Account Status.................................................................................................................38

WP810 Network Status ................................................................................................................38

WP810 Network Statistics ............................................................................................................40

Configuring the LCD Brightness and Screen Timeout.........................................................................41

Return to Idle Screen...........................................................................................................................42

Register a SIP Account........................................................................................................................42

Register Account via Web User Interface.....................................................................................42

Register Account via LCD Menu...................................................................................................43

PHONE SETTINGS.......................................................................................................45

Selecting Phone Language..................................................................................................................45

Activate/Deactivate Hands-Free Mode................................................................................................45

Muting the Microphone ........................................................................................................................45

Adjusting Speaker and Earpiece Volume ............................................................................................46

Ringtones.............................................................................................................................................46

Setting the Ringer Volume on the WP810....................................................................................46

Setting the Ringtones on the WP810 ...........................................................................................47

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WP810 User Guide

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Date and Time......................................................................................................................................47

Reboot the WP810...............................................................................................................................48

CALL OPERATIONS ....................................................................................................49

Placing calls.........................................................................................................................................49

Make a Call using a Line ..............................................................................................................49

Dialing from Call history................................................................................................................50

Dialing from Phonebook ...............................................................................................................50

Direct IP Call.................................................................................................................................51

Answering Calls ...................................................................................................................................51

Auto Answer.........................................................................................................................................51

Ending Calls.........................................................................................................................................52

Rejecting Calls.....................................................................................................................................52

Call Hold/Resume................................................................................................................................53

Call Waiting..........................................................................................................................................53

Do Not Disturb .....................................................................................................................................54

Call Forward.........................................................................................................................................54

Call Transfer.........................................................................................................................................56

Blind Transfer................................................................................................................................56

Speed Dial ...........................................................................................................................................56

3-Way Conference...............................................................................................................................57

UCM Conference .................................................................................................................................59

Participate in UCM Conference Room .........................................................................................59

Voice Mail.............................................................................................................................................59

Set Voice Mail ID ..........................................................................................................................59

Play Voice Mail Messages............................................................................................................61

CONTACTS...................................................................................................................63

CALL HISTORY............................................................................................................65

Dial Out from Call History ....................................................................................................................65

Call History Options.............................................................................................................................65

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