Grandstream Networks GXP2160 Assembly instructions

Grandstream Basic Operations Manual 
Coastal Phone and Data Pty Ltd –Rev 1.0 –October 2020 Page 1of 4
Grandstream Basic operations manual 
Contents 
Phone layout.....................................................................................................................................................................2 
GXP2160 Keypad.......................................................................................................................................................2 
GXP2130 Keypad.......................................................................................................................................................2 
Keypad Button Description.......................................................................................................................................2 
Phone operation ...............................................................................................................................................................3 
Making calls...............................................................................................................................................................3 
External .....................................................................................................................................................................3 
Internal calls..............................................................................................................................................................3 
Placing calls on hold..................................................................................................................................................3 
Private Hold...............................................................................................................................................................3 
Call Parking ...............................................................................................................................................................3 
Call Transfer ..............................................................................................................................................................3 
 
 

Grandstream Basic Operations Manual

Coastal Phone and Data Pty Ltd –Rev 1.0 –October 2020 Page 2of 4

Phone layout

GXP2160 Keypad

GXP2130 Keypad

Keypad Button Description

Grandstream Basic Operations Manual

Coastal Phone and Data Pty Ltd –Rev 1.0 –October 2020 Page 3of 4

Phone operation

Making calls

External Calls

calling out of the system does not require picking up a line or dialling 0, simply dialling the number of the destination

into the keypad is all that is required. A call can be forced to proceed by pressing the dial Soft key on the bottom of

the screen or the send button .

Internal calls

Calling extensions can be achieved by pressing the corresponding Multi-Purpose Key on the right hand side of the

phone or dialling the relevant extension number into the keypad.

Speaker phone

If a number is dialled while the handpiece is hung up the call will connect to the speaker phone, picking up the

handpiece, deactivate speaker mode and transfer the call to the hand piece.

To transfer a call to speaker phone press the speaker button and hang up the hand piece.

To answer a call on speaker phone press the speaker button , press the speaker button again to hang up the

call or press the End Call soft key on the bottom of the screen.

Placing calls on hold

The system offers two methods of holding calls

Private Hold

using the hold key on the right-hand side of the handset will place a call on hold or resume the call, this held

call will only be visible to the handset that held the call.

Call Parking

Using the Park keys on the left-hand side of the screen will place a call in or resume a call from a park position. This

parked call can be viewed or retrieved from any handset.

Call Transfer

The preferred method of transferring calls is to use the Park buttons, as this allows the recipient to retrieve the call

when the are ready, where as use of Blind or Attended transfers forces the recipient to immediately receive the

transfer. Park positions is closer to the old method of “Call for you on line 1”

Transfer by Park

Press one of the line keys labelled Park on the left hand side of the screen, the park key will now turn red. Call the

recipient by pressing the corresponding Muli-Purpose key or dialling the extension number. Transfer by Park can

only transfer to internal extensions.

Attended Transfer

1. During the call, press transfer button or transfer soft key below the screen. A new line will be

brought up and the first call will be automatically placed on hold.

2. Dial the recipient number or press the corresponding Multi-Purpose key and press AttTrnf softkey below the

screen

3. Announce the call to the recipient and hang up

4. Transfer is now complete.

Attended transfer recipient can be internal extensions or external land line or mobile numbers.

Grandstream Basic Operations Manual

Coastal Phone and Data Pty Ltd –Rev 1.0 –October 2020 Page 4of 4

Blind Transfer

1. During the call, press transfer button or transfer soft key below the screen. A new line will be

brought up and the first call will be automatically placed on hold.

2. Dial the recipient number or press the corresponding Multi-Purpose key and press BlindTrnf softkey below

the screen and hang up.

3. Transfer is now complete.

Blind transfer recipient can be internal extensions or external land line or mobile numbers.

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