Grandstream Networks GXV3370 User manual

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From Bicom Systems Wiki

Contents

1 Introduction

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2 Requirements

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2.1 Identifying Phone Model

■

2.2 Phone Firmware

■

2.3 DHCP Server

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2.4 PBXware Version

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3 Installation

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3.1 Power Adapter

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3.2 Power over Ethernet (PoE)

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3.3 Find Phone's IP Address

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3.4 Reset to Factory Settings

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4 Registering Phone

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4.1 Manual Configuration

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4.2 Auto Provisioning

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Introduction

This Configuration Guide is written as a general guide on how to configure the Grandstream

phone model GXV3370 to work with PBXware 5.3.6.

Requirements

Identifying Phone Model

To start and successfully complete registration of your Grandstream phone, you need to know

which phone model to set up.

On the back of each Grandstream phone, there is model information that you should check.

Although various phone models can have exactly the same requirements and installation

procedures, they can also have significantly different requirements and installation procedures,

so that is why it is important to know the model you own which results in you setting up the

device successfully.

Phone Firmware

Make sure that your phone is loaded with an appropriate firmware version, 1.0.3.8.

■

To find out the firmware version of your Grandstream phone model, open a new browser

■

window and enter your phone IP address in order to access the phone's web administration

interface login screen. Example: http://192.168.1.22.

■

note that the factory default login details are as follows: username admin and password

admin. You will be prompted to change the default password.

DHCP Server

Fully configured and operational DHCP server.

PBXware Version

PBXware version 5.3.6

In order to find out the PBXware version:

■

Navigate to Settings: About.

■

On the top of About page, you may see a code similar to this one PBXware Edition: Business,

Release: 5.3.6 (387597b7), Running: 1.8.32.1-gc-b47edc45, PBXware Proxy v5.3.6

(62b7bcd), API: 5.3, libmemcached version: 1.0.14, where Release denotes the current

version of your PBXware.

Installation

This section describes how to install and connect the phone to the electrical power and data

network as well as how to apply factory settings.

The following topics are covered:

Power Adapter

■

Power over Ethernet (PoE)

■

Factory Settings

■

Power Adapter

Connect the Network and Power

Connect the DC plug on the power adapter to the DC port on the phone and connect the other

■

end of the power adapter into an electrical power outlet.

Connect the Ethernet cable between the Internet port on the phone and the network port on a

■

router or switch to access LAN.

NOTE: If you are using Power over Ethernet (PoE), you don't need to connect the AC adapter.

Make sure that the Ethernet cable and router or switch is Power over Ethernet (PoE) compliant.

Power over Ethernet (PoE)

Connect the Network (only)

Using a regular Ethernet cable, your phone can be powered from a Power over Ethernet (PoE)

compliant router or switch.

Connect the Ethernet cable between the Internet port on the phone and an available port on

■

the in-line power router or switch.

NOTE: If you are using Power over Ethernet (PoE), you don't need to connect the AC adapter.

Make sure that the Ethernet cable and router or switch is Power over Ethernet (PoE) compliant.

Find Phone's IP Address

Find out your Grandstream phone's IP Address.

Go to Settings.

■

Scroll down to Status.

■

Go to Network status and the IP address should be shown under the IPv4 address field.

■

Reset to Factory Settings

This step is not required for brand new out-of-the-box phones, however, if the phone has been

already used then it is a must.

Open a new browser window and enter your phone IP address in order to access the phone's

■

web administration interface login screen. Example: http://192.168.1.22.

■

note that the factory default login details are as follows: username is admin and password is

admin.

Click Maintenance in the left hand navigation menu.

■

Click Upgrade in the left hand navigation menu.

■

Click Advanced Settings at the top navigation menu.

■

Click the Reset button and confirm with OK on prompt. A phone will reset to the factory

■

settings and reboot.

Wait some time for a device to reboot.

■

NOTE: Do not unplug or remove power from the phone while it is updating firmware and

configuration.

Registering Phone

This section describes how to identify Grandstream phone model, requirements that must be

met, and how to register the phone using Manual configuration or Auto provisioning.

The following topics are covered:

Manual Configuration

■

Auto Provisioning

■

Manual Configuration

This section describes how to set UAD settings, create the PBXware Extension, and register the

phone.

The following topics are covered:

UAD Settings

■

Creating Extension

■

Registering Phone

■

UAD Settings

UAD settings

Open a new browser window and enter the IP address in order to access the PBXware web

■

administration login screen. Example: http://192.168.1.10.

■

UAD Settings

Navigate to Settings: UAD.

■

Make sure that the Grandstream UAD is enabled. To check the UAD status, click the Edit icon

■

corresponding to your Grandstream phone.

Make sure that Status is set to Active, Auto provisioning is set to No, and DHCP is set to

■

Yes.

Click the Save button to save changes.

■

Creating Extension

Add Extension

Navigate to Extensions. Click the Add Extension button.

■

The standard options window will be shown below.

■

Select the Grandstream phone model from the UAD select box.

■

Select Location: Local or Remote.

■

Local is for all Extensions registered on the LAN and Remote is for all Extensions

registered from remote networks, WAN, Internet etc.

Click the Next step button.

■

Extension Values

Enter values into the required field text boxes.

REQUIRED FIELDS:

Name

■

Enter a name for the Extension being created. Example: John Smith.

E-mail

■

Enter the e-mail address associated with this Extension. This e-mail address will receive

all system notification messages. Example: [email protected]

Department

■

Define the Department to which the Extension belongs to. Example: Sales.

Click the Save button.

■

Registering Phone

This section describes how to register the Grandstream phone using the Hostname or IP

Address.

Hostname or IP Address

Open a new browser window and enter your phone IP address in order to access the phone

■

web administration interface login screen. Example: http://192.168.1.22

■

note that the factory default login details are as follows: username is admin and password is

admin.

Click Accounts in the top menu.

■

Enter or set the following details into the respective fields.

■

REQUIRED FIELDS:

Account Active

■

Make sure that the Yes radio box is selected.

Account Name

■

The PBXware Extension number. Example: 1003

Sip Server

■

Enter the Hostname or IP Address of PBXware.

- Example of a Hostname: voip.bicomsystems.com

- Example of an IP Address: 192.168.1.10

SIP User ID

■

The PBXware extension number. Example: 1003

Authenticate Password

■

The Secret of the Extension as received in the e-mail associated with this Extension.

Example: _%Z4M3*Ts9y7. A password is generated automatically for each newly created

extension.

Click the Save button.

■

If everything is done as described above, you should have successfully registered your phone

■

to PBXware.

Dial *123 to verify registration.

Auto Provisioning

This section describes how to set UAD settings, create the PBXware extension, and register the

phone using DHCP or Static IP address.

The following topics are covered:

UAD Settings

■

Creating Extension

■

Registering Phone

■

UAD Settings

UAD settings

Open a new browser window and enter the IP address in order to access the PBXware web

■

administration login screen. Example: http://192.168.1.10.

■

UAD Settings

Navigate to Settings: UAD.

■

Make sure that the Grandstream UAD is enabled. To check the UAD status, click the Edit icon

■

corresponding to your Grandstream phone.

Make sure that Status is set to Active, Auto provisioning is set to Yes, and DHCP is set to

■

Yes.

Click the Save button to save changes.

■

Creating Extension

Add Extension

Navigate to Extensions. Click the Add Extension button.

■

The standard options window will be shown below.

■

Select the Grandstream phone model from the UAD select box.

■

Select Location: Local or Remote.

■

Local is for all Extensions registered on the LAN and Remote is for all Extensions

registered from remote networks, WAN, Internet etc.

Click the Next step button.

■

Extension Values

Enter values into the required field text boxes.

REQUIRED FIELDS:

Name

■

Enter a name for the Extension being created. Example: John Smith.

E-mail

■

Enter the e-mail address associated with this Extension. This e-mail address will receive

all system notification messages. Example: [email protected]

Auto Provisioning

■

Set to Yes.

MAC Address

■

Enter the Grandstream phone's MAC address. Example: 000B82123456. The MAC

address can be found at the back of the phone.

Click the Save button.

■

Registering Phone

This section describes how to register the Grandstream phone using DHCP, TFTP, or HTTP &

HTTPS.

The following topics are covered:

DHCP

■

TFTP or HTTP & HTTPS

■

DHCP

Configure DHCP

Make sure that your DHCP router is configured to use option 66 to automatically instruct

■

phones with the URL for Auto provisioning. For more information, please refer to your router

documentation or contact your network administrator.

Phone's first boot or user initiated reboot

The Auto provisioning process will start during the phone's first boot or after the reboot

■

process has been initiated by the user. The DHCP server will instruct the phone from where to

pick up an appropriate configuration file. If everything is done as described above, you should

have successfully registered your phone to PBXware.

Dial *123 to verify registration.

TFTP or HTTP

Open a new browser window and enter your phone's IP address, e.g. http://192.168.1.22.

■

Enter username and password and press the Confirm button. NOTE: The factory default

■

Click Maintenance in the left hand navigation menu.

■

Click Upgrade link in the left hand navigation menu.

■

Click Config File at the top navigation menu.

■

Make sure that the checkbox Use Grandstream GAPS is not marked.

Choose what server type you intend to use in the Config Update via field: HTTP, HTTPS,

■

and Trivial FTP. NOTE: Our recommendation is to use HTTP.

If the Server Type is HTTP or HTTPS, enter the Hostname or IP Address

followed by /prov in the Config Server Path field.

Example of a Hostname using HTTP: abc.bicomsystems.com/prov

Example of a Hostname using HTTPS: abc.bicomsystems.com/prov

Example of an IP Address using HTTP: 192.168.1.10/prov

Example of an IP Address USING HTTPS: 192.168.1.10/prov

Enter Auto Provisioning username and password into the HTTP/HTTPS User Name and

■

HTTP/HTTPS Password fields.

If you choose to use the TFTP server type, enter the Hostname or IP Address

Example of a Hostname: voip.bicomsystems.com

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