Grandstream Networks GXP2110 User manual

Grandstream Networks, Inc. GXP21xx User Manual Page 1 of 1

Firmware version: 1.0.1.100 Last Updated: 10/2011

Grandstream Networks, Inc.

GXP21xx SIP Enterprise Phones

Grandstream Networks, Inc. GXP21xx User Manual Page 1 of 44

Firmware version: 1.0.1.100 Last Updated: 10/2011

TABLE OF CONTENTS

GXP21XX USER MANUAL

WELCOME .................................................................................................................................................................3

INSTALLATION.........................................................................................................................................................4

EQUIPMENT PACKAGING.............................................................................................................................................4

CONNECTING YOUR PHONE ........................................................................................................................................4

GXP2120/2110 EXTENSION UNIT...............................................................................................................................4

SAFETY COMPLIANCES................................................................................................................................................6

WARRANTY.................................................................................................................................................................6

PRODUCT OVERVIEW............................................................................................................................................7

USING THE GXP21XX SIP ENTERPRISE PHONE ...........................................................................................11

GETTING FAMILIAR WITH THE LCD..........................................................................................................................11

MAKING PHONE CALLS.............................................................................................................................................14

ANSWERING PHONE CALLS.......................................................................................................................................17

PHONE FUNCTIONS DURING A PHONE CALL .............................................................................................................18

CALL FEATURES........................................................................................................................................................20

CUSTOMIZED LCD SCREEN &XML.........................................................................................................................21

CONFIGURATION GUIDE......................................................................................................................................22

CONFIGURATION VIA KEYPAD..................................................................................................................................22

CONFIGURATION VIA WEB BROWSER ......................................................................................................................25

SAVING THE CONFIGURATION CHANGES...................................................................................................................41

REBOOTING THE PHONE REMOTELY..........................................................................................................................41

SOFTWARE UPGRADE & CUSTOMIZATION..................................................................................................42

FIRMWARE UPGRADE THROUGH TFTP/HTTP..........................................................................................................42

CONFIGURATION FILE DOWNLOAD ...........................................................................................................................43

RESTORE FACTORY DEFAULT SETTING.......................................................................................................44

TABLE OF FIGURES

GXP21XX USER MANUAL

Figure 1: Connecting the GXP2120/2110 and the GXP Extension Board......................................5

Figure 2: Keypad GUI Flow...........................................................................................................23

TABLE OF TABLES

GXP21XX USER MANUAL

Table 1: Equipment Packaging.......................................................................................................4

Table 2: GXP21xx Connectors .......................................................................................................4

Table 3: GXP21xx Product Models.................................................................................................7

Table 4: GXP21xx Comparison Guide............................................................................................7

Table 5: GXP21xx Key Features in a Glance.................................................................................8

Grandstream Networks, Inc. GXP21xx User Manual Page 2 of 44

Firmware version: 1.0.1.100 Last Updated: 10/2011

Table 6: GXP21xx Hardware Specifications...................................................................................8

Table 7: GXP21xx Technical Specifications ...................................................................................9

Table 8: LCD Display Definition....................................................................................................11

Table 9: LCD Icons .......................................................................................................................12

Table 10: GXP21xx Keypad Buttons ............................................................................................13

Table 11: GXP21xx Call Features ................................................................................................20

Table 12: Key Pad Configuration Menu........................................................................................22

Table 13: Device Configuration - Status .......................................................................................26

Table 14: Device Configuration – Settings/Basic Settings............................................................26

Table 15: Device Configuration – Settings /Advanced Settings ...................................................29

Table 16: SIP Account Settings ....................................................................................................34

GUI INTERFACE EXAMPLES

GXP21XX USER MANUAL

http://www.grandstream.com/products/gxp_series/general/documents/gxp21xx_gui.zip

1. Screenshot of Configuration Login Page

2. Screenshot of Status Page

3. Screenshot of Basic Setting Configuration Page

4. Screenshot of Advanced User Configuration Page

5. Screenshot of SIP Account Configuration Page

6. Screenshot of Saved Configuration Changes Page

7. Screenshot of Reboot Page

Grandstream Networks, Inc. GXP21xx User Manual Page 3 of 44

Firmware version: 1.0.1.100 Last Updated: 10/2011

Welcome

Your Grandstream GXP21xx Enterprise IP phone is feature-enriched, sophisticated, yet simple to use.

The GXP21xx delivers superior HD audio quality, rich and leading edge telephony features, personalized

information and customizable application service, automated provisioning for easy deployment, advanced

security protection for privacy, and broad interoperability with most 3rd party SIP devices and leading

SIP/NGN/IMS platforms.

The GXP21xx supports a broad range of codecs, security protection, PoE, dual 10/100mbps Ethernet

ports, along with customizable XML provisioning and application features. Users can expect superior

audio quality using the new high definition handset, hands-free speakerphone, or headset. Also, it can

support up to 5-way conferencing, multi-languages, dual-color LEDs, presence and Busy Lamp Field

(BLF). It presents a large easy-to-read backlit graphical display along with multiple XML keys to further

enhance the user experience. The GXP2120/2110 is also expandable with one to two expansion modules.

The GXP21xx is a perfect choice for enterprise users looking for a high quality, feature rich multi-line IP

phone with the best values.

Caution: Changes or modifications to this product not expressly approved by Grandstream, or operation

of this product in any way other than as detailed by this User Manual, could void your manufacturer

warranty.

Warning: Please do not use a different power adaptor with the GXP21xx as it may cause damage to the

products and void the manufacturer warranty.

•This document is subject to change without notice. The latest electronic version of this user manual is

available for download from:http://www.grandstream.com/support

•Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print,

for any purpose without the express written permission of Grandstream Networks, Inc. is not

permitted.

Grandstream Networks, Inc. GXP21xx User Manual Page 4 of 44

Firmware version: 1.0.1.100 Last Updated: 10/2011

Installation

EQUIPMENT PACKAGING

Table 1: Equipment Packaging

GXP2120

GXP2110

GXP2100

Main Case

Yes

Handset

Yes

Phone Cord

Yes

Power Adaptor

Yes

Ethernet Cable

Yes

High Phone Stand

Yes

Low Phone Stand

Yes

Wall Mount Spacers (2)

Yes

Wall Mount stand

CONNECTING YOUR PHONE

The connectors of the GXP21xx are located on the bottom of the device.

Table 2: GXP21xx Connectors

EXT

Connect the GXP Extension unit directly to GXP2110/2120 using connection cable.

Draw power from PoE if provided by network (Not applicable on GXP2100).

10/100Mbps RJ-45 ports for PC (downlink) connection.

LAN

10/100Mbps RJ-45 port for LAN (uplink) connection. Supports PoE (802.3af). Draws

power from either spare line or signal line.

Power Jack

5V DC power port; UL Certified

Headset Jack

RJ9 and 2.5mm

Handset Jack

RJ9

GXP2120/2110 EXTENSION UNIT

GXP2120/2110 supports two (2) extension units, providing up to 112 additional programmable extensions.

Each GXP Extension unit has 56 multi-purpose keys, dual color LEDs (red/green) and support BLF (Busy

Lamp Field) and Presence.

GXP2120/2110 Extension package contains:

1) 1 GXP Extension unit

2) 2 connection cables

Grandstream Networks, Inc. GXP21xx User Manual Page 5 of 44

Firmware version: 1.0.1.100 Last Updated: 10/2011

Figure 1: Connecting the GXP2120/2110 and the GXP Extension

GXP2120 with GXP Extension

GXP Extension

Connecting the GXP2120/2110

to GXP Extension

Reverse side of connection with

connection plate

Reverse side of connection w/connection

plate

GXP2120/2110 has a special port on

the back.

Connect the first GXP EXT to the GXP2120/2110 using the connection cable found in the GXP Extension

package. The first GXP EXT draws power directly from the phone. Connect the second GXP Extension unit

using the connection plate and the connection cable. The GXP2120/2110 will automatically reboot and

power up the GXP Extensions. Grandstream recommends, though not required, to use a separate power

supply with the second GXP EXT.

NOTE:

•Should your system lose power, please unplug your devices and power up the GXP2120/2110 first.

•Powering up the system:

1. The GXP2120/2110 will boot up first;

2. The GXP2120/2110 LEDs will be solid red;

3. The status light in the top right corner of the GXP Ext will blink in red;

4. All of the LED indicators on the GXP Ext will flash three times;

5. The status light at the top right corner of the GXP Ext will turn to solid green.

NOTE:

•Extension for GXP2120/2110 is the same for GXP2020/2010 models. However, GXP2120/2110

uses a different-shaped connector for the special port (as shown above). Extension cables will be

included with the extension board.

•Extension for GXP2120/2110 does not support hot-swap. Once connected, user should reboot the

phone to ensure the set up will work correctly.

•GXP2120/2110 can drive 2 extension modules. Independent power adapters are not needed for

extension modules.

Grandstream Networks, Inc. GXP21xx User Manual Page 6 of 44

Firmware version: 1.0.1.100 Last Updated: 10/2011

SAFETY COMPLIANCES

The GXP21xx complies with FCC/CE and various safety standards. The GXP21xx power adaptor is

compliant with the UL standard. Only use the universal power adaptor provided with the GXP21xx package.

The manufacturer’s warranty does not cover damages to the phone caused by unsupported power adaptors.

WARRANTY

If you purchased your GXP21xx from a reseller, please contact the company where you purchased your

phone for replacement, repair or refund. If you purchased the product directly from Grandstream, contact

your Grandstream Sales and Service Representative for a RMA (Return Materials Authorization) number

before you return the product. Grandstream reserves the right to remedy warranty policy without prior

notification.

Grandstream Networks, Inc. GXP21xx User Manual Page 7 of 44

Firmware version: 1.0.1.100 Last Updated: 10/2011

Product Overview

Table 3: GXP21xx Product Models

Model Picture

Overview

GXP2120

GXP2120 is an executive SIP phone. It features:

Six lines

Seven programmable hard keys

Four XML programmable soft keys

GXP2110

GXP2110 is an executive SIP phone. It features:

Four lines

Eighteen programmable hard keys

Three XML programmable soft keys

GXP2100

GXP2100 is an executive SIP phone. It features:

Four lines

Seven programmable hard keys

Three XML programmable soft keys

Table 4: GXP21xx Comparison Guide

Features GXP2120 GXP2110 GXP2100

LCD Display 320x160 pixel 240x120 pixel 180x90 pixel

Number of Lines 64 4

Programmable Hard Keys 7 18 7

Programmable Soft Keys 4 3 3

Extension Module Yes, up to 2 Expansion

Modules, 56 nodes each Yes, up to 2 Expansion

Modules, 56 nodes each N/A

Grandstream Networks, Inc. GXP21xx User Manual Page 8 of 44

Firmware version: 1.0.1.100 Last Updated: 10/2011

Table 5: GXP21xx Key Features in a Glance

Features Benefits

Open Standards Compatible SIP RFC3261, TCP/IP/UDP, RTP, HTTP/HTTPS, ARP/RARP, ICMP,

DNS (A record, SRV and NAPTR), DHCP (both client and server),

PPPoE, TELNET, TFTP, NTP, STUN, SIMPLE, SIP over TLS, 802.1x,

TR-069

Superb Audio Quality Advanced Digital Signal Processing (DSP), Silence Suppression, VAD,

CNG, AGC

Network Interfaces Dual 10/100mbps Ethernet ports with integrated PoE

Feature Rich Traditional voice features including caller ID, call waiting, hold, transfer,

forward, block, auto-dial, off-hook dial

Advanced Features Multi-line support with dual-color LED, multi-

party conferencing, line

extension interface, large backlit graphic LCD, 4

navigation keys,

dedicated buttons for hold, send/redial, speakerphone, headset, transfer,

conference (for up to 5 parties depending on model), mute, message, Do-

Not-Disturb, phone book, intercom

Advanced Functionality Customized downloadable ring-tones, SRTP, SIP over TLS, multi-

language support and XML enabled, adjustable positioning angles, wall

mountable, AES encryption, automatic multimedia service (eg., weather,

stock and currency information)

Table 6: GXP21xx Hardware Specifications

Model GXP2120 GXP2110GXP2100

LAN Interface

(Ethernet ports) Two (2) 10/100 Mbps Full/Half Duplex Ethernet Switch with LAN and PC port with auto

detection

Graphic LCD

Display 320x160 pixel 240x120 pixel 180x90 pixel

Expansion

Module Support Yes No

Headset Jack 2.5mm and RJ9

Call Appearance

LED 13 Dual color (green/red)

22 Dual color (green/red)

11 Dual color (green/red)

Power over

Ethernet Built-in auto-sensing: Cisco and IEEE 802.3af standard

Universal

Switching Input: 100-240VAC 50-60

Hz Input: 100-240VAC 50-60

Power Adaptor Output: +5VDC, 800mA,

UL certified Output: +5VDC, 800mA,

UL certified

Dimension 251mm(W) x 202mm(L

) x

77mm(H) 252mm (W) x 210mm (L) x

78mm (H) 222mm (W) x 210mm (L)

x 93mm (H)

Weight 1.66KG (3.64lbs) 1.78KG (3.92lbs) 1.63KG (3.59lbs)

Temperature 32 –104

F/ 0 – 40

Grandstream Networks, Inc. GXP21xx User Manual Page 9 of 44

Firmware version: 1.0.1.100 Last Updated: 10/2011

Humidity 10% – 90% (non-condensing)

Compliance FCC / CE / C-Tick

Table 7: GXP21xx Technical Specifications

Lines Multiple direct lines with independent SIP accounts, programmable speed dial

keys, XML programmable soft-keys

Protocol Support Support SIP 2.0, TCP/UDP/IP, PPPoE, RTP

, SRTP by SDES, HTTP,

ARP/RARP, ICMP, DNS, DHCP, NTP, TFTP, SIMPLE/PRESENCE protocols,

TR-069, 802.1x

Support multiple SIP accounts and up to 11 media channels concurrently

Support SIP PUBLISH method (RFC 3903), SIP Presence packa

ge (RFC

3856, 3863) for use of MFKs, SIP Dialog package (RFC 4235)

Support for SIP MESSAGE method (RFC 3428)

Display

Backlit graphic LCD display, up to 8 level grayscale

Feature Keys

Feature keys on different models:

GXP2120 GXP2110 GXP2100

HOLD Yes Yes Yes

SPEAKERPHONE Yes Yes Yes

SEND Yes Yes Yes

TRANSFER Yes Yes Yes

CONF Yes Yes Yes

MUTE Yes Yes Yes

DND Yes Yes No

HEADSET Yes Yes Yes

INTERCOM Yes Yes Yes

PHONEBOOK Yes Yes Yes

MSG Yes Yes Yes

MENU Yes Yes Yes

NAVIGATION (4) Yes Yes Yes

Device Management NAT-friendly remote software upgrade (via TFTP/HTTP) for deployed devices

including behind firewall/NAT

Auto/manual provisioning system, Web GUI Interface

Expansion interface, Address Book

Audio Features Full-duplex hands-free speakerphone, headset enabled

Advanced Digital Signal Processing (DSP)

Dynamic negotiation of codec and voice payload length

Support for G.723,1 (5.3/6.3K), G.729A/B, G.711 a/µ-law, G.726-32, G.722

(wide-band), and iLBC codecs

In-band and out-of-band DTMF (in audio, RFC2833, SIP INFO)

Silence Suppression, VAD (voice activity detection), CNG (comfort noise

generation), ANG (automatic gain control)

Acoustic Echo Cancellation (AEC) with Acoustic Gain Control (AGC) for

speakerphone mode, Support side tone

Adaptive jitter buffer control (patent-

pending) and packet delay & loss

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