Grandstream Networks GXP11O5 User manual

Grandstream Networks, Inc.

GXP1100/1105 Small Business IP Phone

Grandstream Networks, Inc. GXP1100/1105 User Manual Page 1 of 34

Firmware version 1.0.1.110 Last Updated: 01/2012

TABLE OF CONTENTS

GXP1100/1105 USER MANUAL

WELCOME .................................................................................................................................................................3

INSTALLATION.........................................................................................................................................................4

EQUIPMENT PACKAGING.............................................................................................................................................4

CONNECTING YOUR PHONE ........................................................................................................................................4

SAFETY COMPLIANCES................................................................................................................................................4

WARRANTY.................................................................................................................................................................4

PRODUCT OVERVIEW............................................................................................................................................5

USING THE GXP1100/1105.......................................................................................................................................8

GETTING FAMILIAR WITH THE KEYPAD .......................................................................................................................8

MAKING PHONE CALLS...............................................................................................................................................8

ANSWERING PHONE CALLS.......................................................................................................................................10

PHONE FUNCTIONS DURING A PHONE CALL .............................................................................................................10

CALL FEATURES........................................................................................................................................................13

CONFIGURATION GUIDE ......................................................................................................................................15

CONFIGURATION VIA IVR MENU..............................................................................................................................15

CONFIGURATION VIA WEB BROWSER ......................................................................................................................16

SAVING THE CONFIGURATION CHANGES...................................................................................................................31

REBOOTING THE PHONE REMOTELY .........................................................................................................................31

SOFTWARE UPGRADE & CUSTOMIZATION..................................................................................................32

FIRMWARE UPGRADE THROUGH TFTP/HTTP..........................................................................................................32

CONFIGURATION FILE DOWNLOAD ...........................................................................................................................33

RESTORE FACTORY DEFAULT SETTING.......................................................................................................34

TABLE OF TABLES

GXP1100/1105 USER MANUAL

Table 1: Equipment Packaging.......................................................................................................4

Table 2: GXP1100/1105 Connectors..............................................................................................4

Table 3: GXP1100/1105 Feature Guide .........................................................................................5

Table 4: GXP1100/1105 Key Features in a Glance........................................................................5

Table 5: GXP1100/1105 Hardware Specifications .........................................................................5

Table 6: GXP1100/1105 Technical Specifications..........................................................................6

Table 7: GXP1100/1105 Keypad Definitions ..................................................................................7

Table 8: GXP1100/1105 Call Features.........................................................................................13

Table 9: GXP1100/1105 IVR Menu Definitions ............................................................................15

Table 10: Device Configuration - Status.......................................................................................17

Table 11: Device Configuration - Settings/Basic Settings ............................................................17

Table 12: Device Configuration - Settings/Advanced Settings.....................................................18

Table 13: SIP Account Settings ....................................................................................................24

Grandstream Networks, Inc. GXP1100/1105 User Manual Page 2 of 34

Firmware version: 1.0.1.110 Last Updated: 01/2012

GUI INTERFACE EXAMPLES

GXP1100/1105 USER MANUAL

http://www.grandstream.com/products/gxp_series/general/documents/gxp110x_gui.zip

1. Screenshot of Configuration Login Page

2. Screenshot of Status Page

3. Screenshot of Basic Setting Configuration Page

4. Screenshot of Advanced User Configuration Page

5. Screenshot of SIP Account Configuration Page

6. Screenshot of Saved Configuration Changes Page

7. Screenshot of Reboot Page

Grandstream Networks, Inc. GXP1100/1105 User Manual Page 3 of 34

Firmware version: 1.0.1.110 Last Updated: 01/2012

Welcome

GXP1100/1105 is a next generation small business IP phone that features up to 2 calls with 1 SIP

account, 4 programmable keys, single network port, integrated PoE (GXP1105 only). The GXP1100/1105

delivers superior HD audio quality, leading edge telephony features, automated provisioning for easy

deployment, advanced security protection for privacy, and broad interoperability with most 3rd party SIP

devices and leading SIP/NGN/IMS platforms. It is a perfect choice for small business, lobby, and hotel

applications looking for a high quality, basic IP phone with attractive cost.

Caution: Changes or modifications to this product not expressly approved by Grandstream, or operation

of this product in any way other than as detailed by this User Manual, could void your manufacturer

warranty.

Warning: Please do not use a different power adaptor with the GXP1100/1105 as it may cause damage

to the products and void the manufacturer warranty.

Note:

This document is subject to change without notice.

Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print,

for any purpose without the express written permission is not permitted.

Grandstream Networks, Inc. GXP1100/1105 User Manual Page 4 of 34

Firmware version: 1.0.1.110 Last Updated: 01/2012

Installation

EQUIPMENT PACKAGING

Table 1: Equipment Packaging

GXP1100/1105

Main Case Yes

Handset Yes

Phone Cord Yes

Power Adaptor Yes

Ethernet Cable Yes

Base Stand Yes

Quick Start Guide Yes

CONNECTING YOUR PHONE

The connectors of the GXP1100/1105 are located on the bottom of the device.

Table 2: GXP1100/1105 Connectors

LAN 10/100Mbps RJ-45 port for LAN (uplink) connection, integrated PoE (GXP1105 only)

Power Jack 5V DC power port; UL Certified

Handset Jack RJ9

SAFETY COMPLIANCES

The GXP1100/1105 phone complies with FCC/CE and various safety standards. The GXP1100/1105 power

adaptor is compliant with the UL standard. Please use the universal power adaptor provided with the

GXP1100/1105 package only. The manufacturer’s warranty does not cover damages to the phone caused by

unsupported power adaptors.

WARRANTY

If you purchased your GXP1100/1105 from a reseller, please contact the company where you purchased

your phone for replacement, repair or refund. If you purchased the product directly from Grandstream,

contact your Grandstream Sales and Service Representative for a RMA (Return Materials Authorization)

number before you return the product. Grandstream reserves the right to remedy warranty policy without

prior notification.

Grandstream Networks, Inc. GXP1100/1105 User Manual Page 5 of 34

Firmware version: 1.0.1.110 Last Updated: 01/2012

Product Overview

Table 3: GXP1100/1105 Feature Guide

Features GXP1100/1105

LCD Display N/A

Number of Lines 1

Programmable Keys 4

Extension Module N/A

Table 4: GXP1100/1105 Key Features in a Glance

Features Benefits

Open Standards

Compatibility SIP RFC3261, TCP/IP/UDP, RTP, HTTP/HTTPS, ARP/RARP, ICMP,

DNS (A record, SRV and NAPTR), DHCP, PPPoE, TELNET, TFTP, NTP,

STUN, TR-069, 802.1x

Superb Audio Quality Advanced Digital Signal Processing (DSP), Silence Suppression, VAD,

CNG, AGC

Network Interfaces Single 10/100 Mbps Ethernet port, integrated PoE (GXP1105 only)

Feature Rich Traditional voice features including call waiting, hold, transfer, forward,

block, off-hook auto-dial, click to dial, flexible dial plan and etc

Advanced Features 2 calls with 1 SIP account, 4 programmable hard keys, 7 dedicated

function keys for HOLD, FLASH, TRANSFER, MUTE, VOLUME, REDIAL

and MESSAGE (with LED indicator)

Advanced Functionality Customized downloadable ring-tones, SRTP, SIP over TLS, multi-

language support, wall mountable, AES encryption and etc

Table 5: GXP1100/1105 Hardware Specifications

GXP1100/1105

LAN Interface 10/100 Mbps Full/Half Duplex Ethernet port with auto detection

Integrated PoE (GXP1105 only)

Graphic LCD Display N/A

Expansion Module N/A

Lines 2 calls via FLASH key

Universal Switching Input: 100-240VAC 50-60 Hz

Power Adaptor Output: +5VDC, 800mA, 4.0 W, UL certified

Dimension 201mm (W) x 154mm (L) x 78mm (D)

Weight Unit weight: 0.6KG

Grandstream Networks, Inc. GXP1100/1105 User Manual Page 6 of 34

Firmware version: 1.0.1.110 Last Updated: 01/2012

Package weight: 1.0KG

Temperature 32 -104° F/ 0 - 40°C

Humidity 10% - 90% (non-condensing)

Compliance FCC Part 15 (CFR 47) Class B

EN55022 Class B, EN55024, EN61000-3-2, EN61000-3-3, EN 60950-1

AS/NZS CISPR 22 Class B, AS/NZS CISPR 24, RoHS

UL 60950 (power adapter)

Table 6: GXP1100/1105 Technical Specifications

Lines 2 calls with 1 SIP account

Protocol Support Support SIP3261, TCP/IP/UDP, RTP, SRTP by SDES, HTTP/HTTPS,

ARP/RARP, ICMP, DNS (A record, SRV and NAPTR), DHCP, PPPoE,

TELNET, TFTP, NTP, STUN, TR-069, 802.1x

Feature Keys

HOLD, FLASH, TRANSFER, MUTE, VOLUME, SEND and MESSAGE

(with LED indicator), 4 Programmable Hard Keys

Device Management NAT-friendly remote software upgrade (via TFTP/HTTP) for deployed

devices including behind firewall/NAT

Auto/manual provisioning system, Web GUI Interface

Support Layer 2 (802.1Q, VLAN, 802.1p) and Layer 3 QoS (ToS,

DiffServ, MPLS)

Audio Features Advanced Digital Signal Processing (DSP)

Dynamic negotiation of codec and voice payload length

Support for G.723,1 (5.3/6.3K), G.729A/B, G.711 a/µ-law, G.726-32,

G.722 (wide-band), and iLBC codecs

In-band and out-of-band DTMF (in audio, RFC2833, SIP INFO)

Silence Suppression, VAD (voice activity detection), CNG (comfort noise

generation), ANG (automatic gain control)

Adaptive jitter buffer control (patent-pending) and packet delay and loss

concealment

HD audio handset with HD wideband audio codecs for excellent double-

talk performance

Telephony Features Web interface (GUI), support for anonymous call using privacy header,

MLS (multi language support)

Voicemail indicator, downloadable custom ring-tones, call hold, call

transfer (attended/blind), call forward, call waiting, mute, redial, caller ID

display or block and volume control

Dial plan prefix, dial-plan support, off-hook auto dial and speed dial

Network and Provisioning Via Keypad IVR, Web browser, or secure (AES encrypted) central

configuration file, manual or dynamic host configuration protocol (DHCP)

network setup

Support NAT traversal using IETF STUN and Symmetric RTP

Support for IEEE 802.1p/Q tagging (VLAN), Layer 3 QoS

Firmware

Upgrades Support firmware upgrade via TFTP or HTTP

Support for Authenticating configuration file before accepting changes

User specific URL for configuration file and firmware files

Mass provisioning using TR-069 or encrypted XML configuration file

Grandstream Networks, Inc. GXP1100/1105 User Manual Page 7 of 34

Firmware version: 1.0.1.110 Last Updated: 01/2012

Advanced Server Features Message waiting indication, support DNS SRV Look up and SIP Server

Fail Over

Security User and administrator level passwords, MD5 and MD5-sess based

authentication, AES based secure configuration file, SRTP, TLS, 802.1x

media access control

Grandstream Networks, Inc. GXP1100/1105 User Manual Page 8 of 34

Firmware version: 1.0.1.110 Last Updated: 01/2012

Using the GXP1100/1105

ETTING

AMILIAR WITH THE

EYPAD

Table 7: GXP1100/1105 Keypad Definitions

Key Definitions

Place active call on hold

Call waiting:

- Bring up a new line, or

- Answer the second incoming call

3-way Conference:

-Establish 3-way conference

Note:

For 3-way Conference, before using the Flash key, “Enable Flash key as CONF” option

has to be set to “Yes” under web GUI->Advanced Settings

Transfer an active call to another number

Enter to retrieve messages

Programmable hard key for multiple purposes:

- Speed dial

- Dial DTMF

- Call Return

- 3-way Conference

Mute/Unmute an active call

Send: dial out the number

Redial: redial when there is a previously dialed call

Adjust volume by pressing “– “or “+”

0 - 9, *, #

Standard phone keypad

Note:

Press *** key for IVR functions

AKING

HONE

ALLS

2 Calls with 1 SIP Account

GXP1100/1105 can support up to two lines “virtually” mapped to a SIP account. By picking up the handset,

the GXP1100/1105 will be in off-hook state and the dial tone will be heard. To make a call, dial out the

number with the current line.

Grandstream Networks, Inc. GXP1100/1105 User Manual Page 9 of 34

Firmware version: 1.0.1.110 Last Updated: 01/2012

During the call, users can press the FLASH key to hold the current call and make/answer another call. If they

are 2 calls established, users can switch the two lines by pressing the FLASH key.

Completing Calls

The GXP1100/1105 allows you to make phone calls by picking up the handset. There are four ways to

complete calls.

1. DIAL:To make a phone call.

Take handset off hook

The line will have a dial tone

Enter the phone number

Press “#” or SEND key to send

2. REDIAL:To redial the last dialed phone number.

Take handset off-hook

Press the SEND key

3. VIA SPEED DIAL:On the GXP1100/1105, the Multiple Purpose Key (programmable hard key) has to

be configured as Speed Dial and with the correct name and user ID under Web GUI->Basic Settings

configuration.

Take handset off hook

Press the configured Speed Dial key

4. VIA CALL RETURN:To dial the last answered call. On the GXP1100/1105, the Multiple Purpose Key

(programmable hard key) has to be configured as Call Return under Web GUI->Basic Settings

configuration. No user name and user ID has to be set on the Multiple Purpose Key for Call Return.

Take handset off hook

Press the configured Call Return key

NOTE:

1. Dial tone occurs after the handset is off-hook. After dialing the number, the phone waits 4 seconds (by

default; No key Entry Timeout) before sending and initiating the call. Press “SEND” or “#” key to override the

4 second delay.

2. If there are digits pressed, the SEND key will work as SEND instead of REDIAL.

3. By default, “#” can be used as SEND to dial the number out. Users could disable it by setting “User # as

Dial Key” to “No” from web GUI->Accounts.

Making Calls using IP Addresses

Direct IP Call allows two phones to talk to each other in an ad-hoc fashion without a SIP proxy. VoIP calls

can be made between two phones if:

Both phones have public IP addresses, or

Both phones are on a same LAN/VPN using private or public IP addresses, or

Both phones can be connected through a router using public or private IP addresses (with necessary

port forwarding or DMZ)

To make a direct IP call, please follow these steps:

Take handset off

After hearing the dial tone, press “***” to enter the IVR menu

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