Gestetner 9870 Operating instructions

6. Troubleshooting

If An Indicator Lights Up On The Operation

Panel

❖PRESS STOP KEY

appears in the display:

Press the {

Stop

}key.

❖

The Receive File indicator is lit:

You've received a fax message which is now stored in the machine. See P.20

“Printing Received Messages That Have Been Stored (Substitute Reception)”

❖

The Check Display indicator is lit:

Read the message on the display and check the descriptions listed on P.112

“Displayed Error Messages”

Troubleshooting

Other Possible Problems

You Want To Remove The Document In The Feeder

Open the document feeder (see P.97 “Clearing a Document Jam” ), then remove

the document.

Important

❒Do not pull out the document without opening the auto document feeder, or

you will damage the scanning mechanism.

Clearing a Document Jam

When an original is jammed, CLEAR ORIGINAL is displayed — follow this pro-

cedure to solve the problem.

Note

❒If copies, fax message or prints are jammed, follow the next procedure.

AOpen the top cover to an angle of about 45°.

BRemove the original.

CClose the top cover.

ZAXJ030E

Troubleshooting

Clearing a Copy, Fax, or Print Jam

When CLEAR COPY is displayed, follow this procedure to solve the problem.

For how to clear original jams, see the previous procedure.

Clear a Jam inside the machine

APull the lower unit release lever towards you and open the top cover.

Note

❒If you do not pull the lever, only the upper unit will open.

BRemove the toner cassette.

ZAXJ040

Clearing a Copy, Fax, or Print Jam

CRemove any jammed paper underneath.

DReplace the toner cassette.

EClose the top cover.

ZAXT010E

ZAXC040E

Troubleshooting

100

Clear a Jam in the Cassette Entrance

ARemove the main cassette and place it on a flat surface.

BRemove any paper from inside the machine.

CPush down the paper so that the base plate locks into place.

TSTJ090N

Clearing a Copy, Fax, or Print Jam

101

DReplace the main cassette.

Clear a Jam in the Upper Rear Unit

ALift back the document table.

BOpen the upper rear cover.

ZAXF010

ZAXJ060

Troubleshooting

102

CPull out any jammed paper.

DClose the upper rear cover.

ZAXJ070

ZAXJ080

If Messages You Receive Don't Fit On Your Paper

103

If Messages You Receive Don't Fit On Your

Paper

Breaking Down Large Format Messages

If the incoming document is longer than the paper in your fax machine, the ma-

chine will split it into multiple sheets. The tail end of the message will be repro-

duced at the head of the next page. The images overlap each other by 10mm.

(You can ask a service technician to turn off the overlap.)

Length Reduction

If the incoming document is larger than the paper in the cassette, but still within

the limits below, the machine can reduce it so that it will fit on one page.

Paper size in the cassette Maximum reducible length

Letter (11") 14.4"

Legal (14") 18.3"

A4 15.3"

F4 17.0"

Troubleshooting

104

Communication Problems

If ERROR PRESS STOP appears in the

display: Press the {

Stop

}key.

Causes:

• A poor line caused the communi-

cation to fail.

• The line is busy or noisy. Try to re-

transmit.

• The other machine is out of order.

Ask the other party to check their

machine.

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