Fujitsu ScanSnap iX500 User manual

Troubleshooting

(installation)

P3PC-4222-01ENZ0

Introduction

Thank you for purchasing the color image scanner ScanSnap iX500 (hereinafter referred to

as "the ScanSnap").

This manual provides information about resolutions for troubles that you may have upon

installing the software bundled with the ScanSnap, and how to install and uninstall the

software.

We hope that this manual will provide you with useful information in order to utilize the

ScanSnap.

If you are using a Microsoft® Windows® operating system, either Adobe® Acrobat® (7.0 or

later) or Adobe® Reader® (7.0 or later) is required to display or print this manual.

Trademarks

Microsoft, Windows, Windows Vista, SharePoint, and Internet Explorer are either registered

trademarks or trademarks of Microsoft Corporation in the United States and/or other

countries.

Apple, the Apple logo, Mac, Mac OS, OS X, and App Store are trademarks of Apple Inc.

Adobe, the Adobe logo, Acrobat, and Reader are either registered trademarks or trade

names of Adobe Systems Incorporated in the United States and/or other countries.

Intel and Intel Core are registered trademarks or trademarks of Intel Corporation in the United

States and other countries.

ABBYY and FineReader are trademarks of ABBYY.

Evernote is a registered trademark or trademark of Evernote Corporation.

Android, and Google Play are registered trademarks or trademarks of Google Inc.

Salesforce, the Salesforce logo, and Salesforce CRM are registered trademarks or

trademarks of salesforce.com, inc. in the United States and other countries.

ScanSnap, the ScanSnap logo, ScanSnap Manager, ScanSnap Organizer, CardMinder, and

Rack2-Filer are registered trademarks or trademarks of PFU LIMITED in Japan.

Other company names and product names are the registered trademarks or trademarks of

the respective companies.

Manufacturer

PFU LIMITED

International Sales Dept., Imaging Business Division, Products Group Solid Square East

Tower 580 Horikawa-cho, Saiwai-ku, Kawasaki-shi, Kanagawa 212-8563, Japan

Phone: (81-44) 540-4538

Manuals

Read the following manuals as needed when using the ScanSnap.

Manual Description Location

Safety Precautions Read this manual before you

start using the product because

it contains important information

about the safe use of the

ScanSnap.

Included in the package.

ScanSnap iX500

Getting Started

This manual explains about the

ScanSnap package contents,

software installation, connecting

the ScanSnap, and checking

the operation.

Select [Start] menu → [All Programs] →

[ScanSnap Manager] → [Getting Started].

From the sidebar in Finder, select

[Applications] → [ScanSnap] → [Manual],

and then double-click [Getting Started].

ScanSnap iX500

Operator's Guide

Read this manual for

information about basic

operations of the ScanSnap,

software installation, the

scanning methods, various

settings, and handling of the

ScanSnap.

Select [Start] menu → [All Programs] →

[ScanSnap Manager] → [Operator's Guide].

From the sidebar in Finder, select

[Applications] → [ScanSnap] → [Manual],

and then double-click [Operator's Guide].

Introduction

Manual Description Location

Troubleshooting

(installation) (this manual)

Read this manual when you

failed to install the software or

when the ScanSnap does not

operate normally after software

installation. It explains about

the resolutions for such

troubles.

Refer to this Help by either of the following

methods:

● Click [Manuals] → [Troubleshooting

(installation)] in the [ScanSnap Setup]

dialog box that appears when you insert

the Setup DVD-ROM into the DVD-ROM

drive.

● Select [Start] menu → [All Programs] →

[ScanSnap Manager] → [Troubleshooting

(installation)].

● Double-click the [Troubleshooting

(installation)] icon in the [ScanSnap]

window that appears when you insert the

Setup DVD-ROM into the DVD-ROM

drive.

● From the sidebar in Finder, select

[Applications] → [ScanSnap] → [Manual],

and double-click [Troubleshooting

(installation)].

ScanSnap Online Update

Help

Read this Help file when

questions or problems

regarding operations arise.

This Help file explains about

operations, dialog boxes/

windows and messages.

Refer to this Help by either of the following

methods:

● Select [Start] menu → [All Programs] →

[ScanSnap Online Update] → [Help].

● Press the [F1] key on the keyboard when

a dialog box is displayed.

● Click the [Help] button in each dialog box.

● Click the Help button ( ) for ScanSnap

Online Update.

● From the menu bar, select [Help] →

[ScanSnap Online Update Help].

Introduction

Manual Description Location

ScanSnap Wireless Setup

Tool Help

Read this Help file when

questions or problems

regarding operations arise.

This Help file explains about

scanner operations, operational

troubles and their resolution,

dialog boxes/windows and

messages.

Refer to this Help by either of the following

methods:

● Press the [F1] key on the keyboard when

a dialog box is displayed.

● Click [About this screen] or [About this

message] on each screen.

● Click the Help button ( ) in each

window.

Structure of This Manual

This manual consists of the following:

Troubles and Resolutions in Windows

This chapter explains about the resolutions for when you failed to install the software bundled

with the ScanSnap, or when the ScanSnap does not operate normally after software

installation.

Troubles and Resolutions in Mac OS

This chapter explains about the resolutions for when you failed to install the software bundled

with the ScanSnap.

Installing the Software

This chapter explains how to install the software bundled with the ScanSnap.

Uninstalling the Software

This chapter explains how to uninstall each software.

Arrow Symbols in This Manual

Right-arrow symbols (→) are used to connect icons or menu options you should select in

succession.

Example: Select [Start] menu → [Computer].

Introduction

Screen Examples in This Manual

Windows screen

Microsoft product screenshots are reprinted with permission from Microsoft Corporation.

The screenshots used in this manual are of Windows 7.

The actual dialog boxes and operations may differ depending on the operating system.

● Icon in the notification area

The ScanSnap Manager icon is displayed in the menu which appears when you

click in the notification area.

To have the ScanSnap Manager icon always displayed in the notification area,

drag the icon and drop it onto the notification area.

The notification area is located at the far right of the task bar.

The explanations in this manual use the case in which the ScanSnap Manager icon

is always displayed in the notification area.

Mac OS screen

The screenshots used in this manual are of Mac OS X v10.7.

The actual windows and operations may differ depending on the operating system.

The screen examples in this manual are subject to change without notice in the interest of

product development.

If the actual screen differs from the screen examples in this manual, operate by following the

actual displayed screen.

Introduction

Abbreviations Used in This Manual

The following abbreviations are used in this manual:

Abbreviations

Used

Name

Windows 8 Windows® 8 operating system, English version

Windows® 8 Pro operating system, English version

Windows® 8 Enterprise operating system, English version

Windows 7 Windows® 7 Starter operating system, English version

Windows® 7 Home Premium operating system, English version

Windows® 7 Professional operating system, English version

Windows® 7 Enterprise operating system, English version

Windows® 7 Ultimate operating system, English version

Windows Vista Windows Vista® Home Basic operating system, English version

Windows Vista® Home Premium operating system, English version

Windows Vista® Business operating system, English version

Windows Vista® Enterprise operating system, English version

Windows Vista® Ultimate operating system, English version

Windows XP Windows® XP Home Edition operating system, English version

Windows® XP Professional operating system, English version

Windows Windows 8, Windows 7, Windows Vista, or Windows XP operating system

Microsoft Office Microsoft® Office

Internet Explorer Windows® Internet Explorer®

Microsoft® Internet Explorer®

.NET Framework Microsoft® .NET Framework

Mac OS OS X v10.8, Mac OS X v10.7, or Mac OS X v10.6

Adobe Acrobat Adobe® Acrobat®

ABBYY

FineReader for

ScanSnap

ABBYY FineReader for ScanSnap™

All the descriptions in this manual assume the usage of ABBYY FineReader for

ScanSnap bundled with the ScanSnap. Unless otherwise specified, the term ABBYY

FineReader for ScanSnap refers to the ABBYY FineReader for ScanSnap bundled

with the ScanSnap.

Note that ABBYY FineReader for ScanSnap may be upgraded without notice.

If the descriptions differ from the actual displayed screens, refer to ABBYY

FineReader for ScanSnap Help.

ScanSnap Color Image Scanner ScanSnap iX500

Introduction

Contents

Introduction ................................................................................... 2

Trademarks .................................................................................. 2

Manufacturer ............................................................................... 3

Manuals ....................................................................................... 3

Structure of This Manual ............................................................ 5

Arrow Symbols in This Manual .................................................. 5

Screen Examples in This Manual ............................................... 6

Abbreviations Used in This Manual ........................................... 7

Troubles and Resolutions in Windows .................................... 11

How to find your resolution ...................................................... 12

If your first attempt to install failed .......................................... 13

If you have installed the software before ................................. 14

Uninstalling the software ............................................................. 14

Removing the installation information ............................................ 16

Installing the software from the [ScanSnap Setup] dialog box ............. 20

Installing one software at a time ................................................... 22

When the ScanSnap Manager icon does not appear .............. 24

Displaying the ScanSnap Manager icon ......................................... 24

When ScanSnap Manager does not operate normally ............ 25

Removing unnecessary icons from the notification area .................... 25

Checking the connection between the ScanSnap and the computer ..... 25

Checking if ScanSnap Manager is operating normally ....................... 26

Removing the ScanSnap's connection information ........................... 28

When you cannot uninstall the software ................................. 30

Troubles and Resolutions in Mac OS ....................................... 31

If you have installed the software before ................................. 32

When the ScanSnap Manager icon does not appear .............. 33

Displaying the ScanSnap Manager icon ......................................... 33

When ScanSnap Manager does not operate normally ............ 34

Checking the connection between the ScanSnap and the computer ..... 34

Checking if ScanSnap Manager is operating normally ....................... 34

If you failed to install Evernote for Mac ................................... 35

Installing the Software ............................................................... 36

Installing in Windows ................................................................ 37

System requirements ................................................................. 37

How to install the software .......................................................... 39

ScanSnap Software ................................................................... 40

Dropbox for Windows ................................................................. 46

Evernote for Windows ................................................................ 47

SugarSync Manager for Windows ................................................. 49

Scan to Microsoft SharePoint ....................................................... 51

Trial software ........................................................................... 53

Adobe Acrobat .......................................................................... 55

Installing in Mac OS .................................................................. 57

System requirements ................................................................. 57

How to install the software .......................................................... 58

ScanSnap Software ................................................................... 59

ABBYY FineReader Express Edition for Mac .................................. 63

Dropbox for Mac ....................................................................... 66

Evernote for Mac ....................................................................... 68

SugarSync Manager for Mac ....................................................... 70

Uninstalling the Software .......................................................... 72

Uninstalling in Windows ........................................................... 73

Uninstalling in Mac OS ............................................................. 75

ScanSnap Manager ................................................................... 75

CardMinder .............................................................................. 76

ABBYY FineReader for ScanSnap ................................................ 76

ScanSnap Online Update ............................................................ 77

ABBYY FineReader Express Edition for Mac .................................. 77

Evernote for Mac ....................................................................... 78

Contents

Index ............................................................................................ 79

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