Fitbit Zip FLEX 2 User manual
There is an option to reset it, to make sure it is not a software related issue:
1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall
charger.
2. Hold the other end of the charging cable near the port on the back of the tracker until it
attaches magnetically. The pins on the charging cable must connect securely with the port.
3. Press and hold the button on your tracker for 5 seconds.
4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
Your tracker should now work normally. If your tracker still doesn't work after a restart, contact
How do I restart my Fitbit device?
If you experience any of the following issues, restart your device:
Won't sync
Won't respond to button presses, taps, or swipes
Charged but doesn't turn on
Won't track your steps or other stats
Restarting your device turns it off and on without deleting any activity data.
Some Fitbit devices have small holes for sensors such as the microphone or altimeter. Don’t attempt to restart your device by inserting any items, such as
paper clips, into these holes as you can damage your Fitbit device.
Ace & Alta series
1. Plug your charging cable into a USB port on your computer or any UL-certified USB
wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on
the charging cable must lock securely with the port. You’ll know the connection is secure
when the tracker vibrates and you see a battery icon on your tracker’s display. Your
tracker will begin charging.
3. Press the button on your charging cable 3 times within a few seconds, briefly pausing
between presses. The button is on the end of the charging cable that is plugged into your
computer. When you see the Fitbit logo and the tracker vibrates, this means the tracker
has restarted.
4. Unplug your tracker from the charging cable.
Your tracker should now work normally. If your tracker still doesn't work after a restart, contact
Customer Support.
Ace 2 & Inspire series
1. Plug the charging cable into the USB port on your computer or any UL-certified USB
wall charger.
2. Hold the other end of the charging cable near the port on the back of the tracker until it
attaches magnetically. The pins on the charging cable must connect securely with the
port.
3. Press and hold the button on your tracker for 5 seconds.
4. Release the button. When you see a smile icon and the tracker vibrates, the tracker
restarted.
Your tracker should now work normally. If your tracker still doesn't work after a restart, contact
Customer Support.
Blaze, Ionic & Versa series
1. For Fitbit Blaze, Fitbit Versa, and Fitbit Ionic, press and hold the back and bottom
buttons until you see the Fitbit logo on the screen. For Fitbit Versa Lite Edition and Fitbit
Versa 2, hold the back button for 10 seconds.
2. Let go of the buttons.
3. If you still have issues with your device, turn it off and turn it back on. For more
information, see How do I turn off my Fitbit device?
If you need additional help, contact Customer Support.
Charge series
On Fitbit Charge 3 and Fitbit Charge 4, you can restart your tracker from your wrist. Open the
Settings app and tap About > Reboot Device.
If your Charge series tracker is unresponsive: .
1. Plug the charging cable into the USB port on your computer or any UL-certified USB
wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on
the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging
cable. You’ll know the connection is secure when the tracker vibrates and you see a
battery icon on your tracker’s display.
4. Press and hold the button to restart your tracker:
1. Charge 2—press and hold the button on your tracker for 4 seconds. When you see
the Fitbit logo and the tracker vibrates, the tracker restarted.
2. Charge 3 & Charge 4—press and hold the button on your tracker for 8 seconds.
Release the button. When you see a smile icon and the tracker vibrates, the tracker
restarted.
5. Disconnect your tracker from the charging cable.
Your tracker should now work normally. If your tracker still doesn't work after a restart, contact
Customer Support.
Flex 2
These steps explain how to restart a Flex 2.
1. Plug the charging cable into the USB port on your computer or a UL-certified USB wall
charger.
2. Remove the pebble from the band and press it into the compartment on the charging
cable. The pins on the charging cable must align with the corresponding pins on the back
of the pebble to lock securely in place.
You’ll know the connection is secure when the pebble vibrates and you see the indicator
lights blinking.
3. Find the button on the charging cable below the tracker compartment.
4. Press it three times within five seconds. The tracker vibrates each time you press the
button. A few seconds after the third press, all the lights will flash simultaneously. This
means the pebble has restarted. If you miss the light flash but notice the pebble has
resumed charging, that too is confirmation that the restart was successful.
5. Remove the pebble from the charging cable and insert it back into the band.
If Flex 2 still doesn't work after a restart, contact Customer Support.
One
1. Plug your charging cable into your computer.
2. Plug your Fitbit One tracker into the charging cable, making sure that the gold contacts
on your tracker align with the gold contacts in the inside of the charger.
3. Hold down your tracker's button for 10-12 seconds.
4. Remove your tracker from the charging cable and press its button until the screen turns
on.
Your tracker should now work normally. If your tracker still doesn't work after a restart, contact
Customer Support.
Zip
1. Open the battery door using the battery door tool and remove the battery.
2. Wait 10 seconds.
3. Place the battery back into the tracker with the "+" side facing up, and close the door.
Your Fitbit Zip is now restarted. You will see your tracker's version number, followed by a series
of Fitbit Smilies. When you tap your tracker, it should work normally. If your tracker still doesn't
work after a restart, contact Customer Support.
Other devices
Charge & Charge HR
1. Plug your charging cable into the USB port on your computer or any UL-certified USB
wall charger.
2. Insert the other end into the port on the back of your Fitbit Charge or Fitbit Charge HR.
Your tracker will begin charging.
3. Press and hold the button for 10 to 12 seconds until you see the Fitbit icon and a version
number (e.g. "V30").
4. Let go of the button.
5. Unplug your tracker from the charging cable.
Your tracker should now work normally. If your tracker still doesn't work after a restart, contact
Customer Support.
Flex
1. Plug your charging cable into a USB port on your computer or any UL-certified USB
wall charger.
2. Remove the pebble from the band and insert it into the charging cable.
3. Insert a paperclip into the small pinhole on the back of the charger.
4. Press on the pinhole for 3-4 seconds.
5. Take your tracker out of the charger and insert it back into the band.
Your tracker should now work normally. If your tracker still doesn't work after a restart, contact
Customer Support.
Surge
1. Press and hold the Home and Select buttons (left and bottom right) on your Fitbit Surge
for 10 to 15 seconds, until you see the screen flash or start to dim.
2. Let go of the buttons.
3. After your screen turns completely off, wait 10 seconds and press the Home button to
turn your Surge back on.
Your tracker should now work normally. If your tracker still doesn't work after a restart, contact
Customer Support.
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3
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