Epson Stylus Scan 2500 Owner's manual

Stylus Scan 2500

Rev. C

A5 size USBTRBL.FM

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Supplemental Information

This sheet contains supplemental information about

troubleshooting the parallel port and USB installation problems.

It is divided into the following sections:

❏Troubleshooting the parallel port(Windows 98/95)

❏USB (Windows 98) installation problems

Troubleshooting the Parallel Port (Windows 98/95)

Printing or scanning speed is slow

Make sure the ECP mode is turned on in your computer’s BIOS.

For details, see your computer’s documentation.

If the ECP mode is enabled in BIOS and printing and scanning are

still slow, the ECP hardware (a component inside your computer

which processes the ECP protocol) is malfunctioning. When the

Stylus Scan’s ECP port driver senses a problem in the ECP

hardware, the driver switches to software processing of the ECP

protocol to protect your data. Software processing is secure, but

much slower than hardware processing.

A communication error occurs during printing or

scanning

Make sure the ECP mode is turned on in your computer’s BIOS.

For details, see your computer’s documentation.

If the errors continue to occur, follow the steps below:

1. Click Start, then Run.

4011263

C01-00

Nagano, Japan

Stylus Scan 2500

Rev. C

A5 size USBTRBL.FM

2/1/00 Pass 0

LProof Sign-off:

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2. Type EPLPTDMA in the Open box, then click OK.

3. The following dialog box appears. Clear the check box that

appears beside the name of the port to which you have

connected the Stylus Scan, then click OK.

Note:

Unavailable ports appear dimmed.

4. Restart Windows.

USB (Windows 98) Installation Problems

If the Stylus Scan Driver was not properly installed, uninstall the

Stylus Scan Driver in the manner described in the Setup Guide,

then reinstall it.

If, after doing the above, the Stylus Scan does not work correctly,

check the following:

Stylus Scan 2500

Rev. C

A5 size USBTRBL.FM

2/1/00 Pass 0

Proof Sign-off:

K.Gazan, K. Nishi _______

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USB Printer Device Driver or Stylus Scan Driver (Printer)

Problems

Make sure your computer had Windows 98 pre-installed

Your computer must have Windows 98 pre-installed. The printer

driver may not function properly on a computer that has been

upgraded from Windows 95 to 98.

For details about your computer, contact your dealer.

Check that the USB driver was installed correctly

Use the following procedure to confirm that the USB driver was

installed correctly.

1. Click the Start button, point to Settings and click the Printers

folder. Make sure that the icon for the printer appears in the

Printers folder.

2. Click the printer icon, and select Properties from the File

menu.

Stylus Scan 2500

Rev. C

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3. Click the Details tab and make sure that EPUSBx: (EPSON

Stylus Scan 2500) is displayed in the Print to the following

port list box

4. If the correct port is not displayed, remove the USB cable, then

connect the Stylus Scan to the first tier of the hub, or connect

the Stylus Scan to the computer’s USB port directly.

Make sure that EPSON USB Printer Devices appears in the

Device Manager menu

If you canceled the plug-and-play driver installation before the

procedure completed, either the USB printer device driver or the

printer driver may be incorrectly installed.

Follow the steps below to check the installation and reinstall the

drivers.

1. Turn the Stylus Scan on. Plug the USB cable into the Stylus

Scan and the computer.

2. Right-click the My Computer icon on your desktop, then click

Properties.

3. Click the Device Manager tab.

Stylus Scan 2500

Rev. C

A5 size USBTRBL.FM

2/1/00 Pass 0

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If your drivers are correctly installed, EPSON USB Printer

Devices should appear in the Device Manager menu.

If EPSON USB Printer Devices does not appear in the Device

Manager menu, click the plus (+) sign beside Other Devices

to view the installed devices. If USB Printer appears under

Other Devices, the USB printer device driver is not installed

correctly. If EPSON Stylus Scan 2500 appears under Other

Devices, the printer driver is not installed correctly.

If neither USB Printer nor EPSON Stylus Scan 2500 appears under

Other Devices, click Refresh or unplug the USB cable from the

Stylus Scan, then plug it into the Stylus Scan again.

Stylus Scan 2500

Rev. C

A5 size USBTRBL.FM

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4. Under Other Devices, click USB Printer or EPSON Stylus Scan

2500, then click Remove and OK.

5. Click close to close the System Properties window.

6. Unplug the USB cable from the Stylus Scan, then plug it into

the Stylus Scan again.

7. The following dialog box appears. Install the driver again,

following the instructions in the Setup Guide.

Stylus Scan 2500

Rev. C

A5 size USBTRBL.FM

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Stylus Scan driver (scanner) problems

Check if your Stylus Scan name appears under Imaging Device

hardware type without a ? or ! mark in the Device Manager menu.

To view this menu, right-click the My Computer icon on the

Desktop. If your scanner appears with a ? or ! mark, or appears

as an Unknown Devices hardware type, make sure your Stylus

Scan is turned on and connected, the click Remove to remove it

from the Device Manager menu.

Note:

If the EPSON Stylus Scan Disk is requested when reinstalling the

driver, make sure the EPSON Stylus Scan 2500 Software for Windows

CD is still in the CD-ROM drive and check that the correct drive letter,

the EPSON folder, the folder of your preferred language, and the Win98

folder are specified.

Make sure that EPSON Stylus Scan 2500 appears in the Device

Manager menu

If you canceled the plug-and-play driver installation before the

procedure was completed, EPSON Stylus Scan FB TWAIN may

be incorrectly installed.

Follow the steps below to check the installation.

1. Turn the Stylus Scan on. Plug the USB cable into the Stylus

Scan and the computer.

2. Right-click the My computer icon on your desktop, then click

Properties.

3. Click the Device Manager tab.

If your EPSON Stylus Scan FB TWAIN is correctly installed,

EPSON Stylus Scan 2500 should appear under Imaging

Device when you click the plus (+) sign next to Imaging

Device.

Stylus Scan 2500

Rev. C

A5 size USBTRBL.FM

2/1/00 Pass 0

LProof Sign-off:

K.Gazan, K. Nishi _______

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If EPSON Stylus Scan 2500 appears under Other Devices with

a ? mark or under Imaging Device with ! mark, the EPSON

Stylus Scan FB TWAIN file is not installed correctly. Follow

the instructions to reinstall the driver.

If EPSON Stylus Scan 2500 appears under Other Devices

Note:

Make sure the Stylus Scan is on and connect to your computer. If the

Stylus Scan is off or not connected to your computer, you cannot

reinstall the driver properly.

Stylus Scan 2500

Rev. C

A5 size USBTRBL.FM

2/1/00 Pass 0

Proof Sign-off:

K.Gazan, K. Nishi _______

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1. If ? EPSON Stylus Scan 2500 appears under Other Devices,

click ? EPSON Stylus Scan 2500. Then click Remove and

OK.

2. Click Close to close the System Properties window.

3. Make sure the Stylus Scan is on and restart your computer.

4. The following dialog box appears. To install the driver again,

follow the instructions in the Setup Guide.

Stylus Scan 2500

Rev. C

A5 size USBTRBL.FM

2/1/00 Pass 0

LProof Sign-off:

K.Gazan, K. Nishi _______

N.Nomoto _______

J.Hoadley _______

If EPSON Stylus Scan 2500 appears under Imaging Device

Note:

Make sure the Stylus Scan is on and connected to your computer. If the

Stylus Scan is off or not connected to your computer, you cannot

reinstall the driver properly.

1. If ! EPSON Stylus Scan 2500 appears under Imaging Device,

click ! EPSON Stylus Scan 2500. Then click Remove and OK.

2. Click Close to close the System Properties Window.

3. Make sure the Stylus Scan is on and restart your computer.

4. When the following dialog appears, insert the EPSON Stylus

Scan 2500 Software for Windows CD-ROM in the CD-ROM

drive, then click OK.

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