Dimplex THWG XLF50 User manual

Service Manual

Model UL Part Number

XLF50 6909630100

XLF60 6910000100

XLF74 6909690100

XLF100 6909700100

7400940000R04

IMPORTANT SAFETY INFORMATION: Always read this manual rst before attempting to service this

replace. For your safety, always comply with all warnings and safety instructions contained in this

manual to prevent personal injury or property damage.

2 www.dimplex.com

Always use a qualied technician or service agency to repair this replace.

!NOTE: Procedures and techniques that are considered important enough to emphasize.

CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to the

equipment.

WARNING: Procedures and techniques which, if not carefully followed, will expose the user to the

risk of re, serious injury, or death.

Table of Contents ....................................................2

Operation ...........................................................3

Additional key Combinations...........................................4

Maintenance.........................................................5

Exploded Parts Diagram - XLF50........................................6

Exploded Parts Diagram - XLF60........................................7

Exploded Parts Diagram - XLF74........................................8

Exploded Parts Diagram - XLF100.......................................9

Wiring Diagrams ....................................................10

Preparation for Service...............................................12

Main Control Board Replacement ......................................13

LED Power Distributor Replacement....................................13

Power Supply Replacement ...........................................13

Capacitive Controls Replacement ......................................14

Media LED Light Strips Replacement ...................................14

Flame LED Strips Replacement ........................................14

Flicker Assembly Replacement ........................................15

Thermistor Replacement .............................................16

Heater Assembly Replacement ........................................16

Troubleshooting Guide ...............................................17

Table of Contents

B. Flame E󰀨ects

Turns the Flame E󰀨ect On and O󰀨.

→ Activated by pressing the button on the remote.

C. Heat ON/OFF

Turns the heater On and O󰀨.

→ Activated by pressing the button on the remote or the

unit.

• Indicated by the icon and the setpoint temperature will

ash on the display, then the intake temperature will be

displayed before turning off.

!NOTE: After the heater is switched o󰀨, there is a 2

minute fan delay, where the fan will continue running before

turning o󰀨.

!NOTE: The unit can be operated in Heat Only Mode.

When the unit is only running with the heater, the icon

will continuously be displayed on the Display.

!NOTE: The heater may emit a slight, harmless odor

when rst used. This odor is a normal condition caused

by initial heating of internal heater parts and will not occur

again.

D Temperature Down

Decreases the temperature setting.

→ Adjusted by repeatedly pressing the corresponding but-

ton on the remote.*

• Indicated by setpoint temperature on the Display de-

creasing and the speed of the fan decreasing to reduce

the amount of heat being projected into the room.**

E. Temperature Up

Increases the temperature setting.

→ Adjusted by repeatedly pressing the corresponding but-

ton on the remote.*

• Indicated by the setpoint on the Display increasing and

the speed of the fan increasing to increase the amount of

heat being projected into the room.

* The rst time the button is pressed the current temper-

ature set point will be displayed for 2 seconds.

** The temperature can be adjusted from 5 °C to 37 °C (41

°F to 99 °F).

!NOTE: Holding the and the buttons down for

two seconds, on the unit, will change the temperature scale

from °C to °F, or vice versa.

F. Eco Operation

Runs the heater in a reduced wattage range when acti-

vated.

→ Adjusted by pressing the corresponding button on the

remote when the heater is on.

• Indicated by the Display and a reduced fan speed.

G. Heat Boost

Turns the Heater Boost On and O󰀨. Runs the unit at the full

rated wattage.

Operation

Figure 1

General Operation

WARNING: This electric firebox must be properly in-

stalled before it is used.

This firebox operates with Comfort$averTM technology,

which automatically adjusts the fan speed and heater watt-

age to safely and precisely match the requirements of the

room based on the thermostat setting. The heater operates

such that once the room reaches the set point, the fan and

heater will continuously run at a low level, to maintain the

desired room temperature. If the temperature in the room

rises significantly, i.e. sun coming through a window or a

central furnace turns on, the heater will turn off and periodi-

cally turn back on to circulate the air around the unit, until

the room temperature drops and requires the heater to be

constantly on again.

!NOTE: The unit is designed so that the fan will run con-

tinuously while the heater is on.

!NOTE: The element retains heat after shutdown, there is

a built in cool down period of 2 minute before the fan shuts

off completely, when the heat function is turned Off.

Remote Operation

The replace is supplied with an IR multi-function remote

control.

!NOTE: To operate correctly, the remote control must be

pointed towards the front of the unit.

Controls

The unit can be controlled by either the manual controls

which are located on the upper right of the replace or the

remote (Figure 1 & 2).

A. Standby

Turns the unit On and O󰀨.

→ Activated by pressing the Standby button on the remote

or the unit.

• The unit will turn On with the same functions that it was

set to when it was turned O󰀨 and the intake temperature

will be indicated on the Display.

!NOTE: When any button is pressed on the unit the

intake temperature will be displayed on the Display for 7

seconds.

AC D E H

Display I

4 www.dimplex.com

→ Activated and adjusted by repeatedly pressing the cor-

responding button on the remote.

• Indicated by the heater running at full heat, for a user set

amount of time, to quickly heat up a cold room/space.

The Heat Boost can be set for a maximum of 20 minutes,

in 5 minute increments.

Disable Heat

If desired, depending on the season, the heater on the unit

can be disabled. The function of the remaining controls will

continue to function as outlined in this manual.

Pressing the and buttons on the unit at the same

time and holding for 2 seconds will disable and enable the

heater.

!NOTE: When the heater has been disabled and any of

the heat related functions are used, the Display will indicate

“---”.

H. Color Themes

Di󰀨erent presets of lighting color combinations are avail-

able in the unit.

→ Changed by repeatedly pressing the corresponding but-

ton on the remote or the unit.

• Cycles through the di󰀨erent preset light settings of the

unit, this includes di󰀨erent combinations of colors of the

ame base and media lighting.

!NOTE: Two of the themes in the cycle are a prism

where the unit cycles through a variety of colors. Pressing

the stops the cycling and holds the unit on the preferred

color, indicated by a solid circle. When the unit is on prism,

and is cycling through the colors, a rotating circle will be

displayed.

I. Brightness

Changes the Brightness of the lights in the unit.

→ Adjusted by repeatedly pressing the corresponding but-

ton on the remote or the unit.

• Indicated by the second digit on the Display changing to

show: “H” (high), and “L” (low).

J. Sleep Timer

The Sleep Timer can be set to automatically shut o󰀨 the

replace after a preset time (from 30 minutes to 8 hours).

→ To set the timer press the timer button on the remote,

repeatedly, until the desired time is displayed.

• The Display will display the di󰀨erent times as it is ad-

justed. Once the timer has begun, pressing the button

will display the time remaining before the unit turns O󰀨.

!NOTE: The Sleep Timer can be cancelled at any time

by pressing the button repeatedly until the sleep timer

displays nothing.

Resetting the Temperature Cuto󰀨 Switch

Should the heater overheat, an automatic cut out will turn

the whole unit o󰀨 and it will not come back on without being

reset. If the button on the unit is pressed, Er2 will be

Figure 2

displayed on the unit. It can be reset by turning the unit o󰀨

at the main disconnect panel and waiting 5 minutes before

turning the unit back on.

CAUTION: If you need to continuously reset the heater,

turn the unit o󰀨 at the main disconnect panel and call tech-

nical support at 1-888-346-7539.

Remote Control Battery Replacement

To replace the Battery:

1. Slide battery cover open on the remote control.

2. Correctly install one 3 Volt (CR2032 [longer life] or

CR2025) Battery in the battery holder.

3. Close the battery cover.

Battery must be recycled or disposed of properly.

Check with your Local Authority or Retailer for recyc-

ling advice in your area

Additional key Combinations

Software Revision Display - On the unit, hold and

to display the software revision of the unit.

Factory Reset - On the unit, hold the and the , until

the display shows “ooo”

Maintenance

 WARNING: Disconnect power and allow heater to

cool before attempting any maintenance or cleaning to

reduce the risk of re, electric shock or damage

to persons.

!NOTE: The replace should not be operated with an

accumulation of dust or dirt on or in the unit, as this can

cause a build up of heat and eventual damage. For this

reason the heater must be inspected regularly, depend-

ing upon conditions and at least at yearly intervals.

Partially Reective Glass Cleaning

The partially reective glass is cleaned in the factory dur-

ing the assembly operation. During shipment, installation,

handling, etc., the partially reective glass may collect dust

particles; these can be removed by dusting lightly with a

clean dry cloth.

To remove ngerprints or other marks, the partially reec-

tive glass can be cleaned with a damp cloth. The partially

reective glass should be completely dried with a lint free

cloth to prevent water spots. To prevent scratching, do not

use abrasive cleaners.

Fireplace Surface Cleaning

Use only a damp cloth to clean painted surfaces of the

replace. Do not use abrasive cleaners.

Servicing

Except for installation and cleaning described in this manu-

al, an authorized service representative should perform any

other servicing.

6 www.dimplex.com

Exploded Parts Diagram - XLF50

Replacement Parts List - XLF50

1. Heater Assembly (with cutouts) .....2203720100RP

2. Remote Control ..................3001250100RP

3. Main Control Board ...............3001650100RP

MOD A & above ....3001650200RP

4. Capacitive Controls and Display .....3001680100RP

MOD A & above ....3001680200RP

5. Power Supply ...................2100250500RP

6. Thermistor ......................3001560500RP

7. Partially Reective Glass ..........5902890100RP

8. Front Glass .....................5902900100RP

9. Flicker Motor ....................2000500900RP

10. Flicker Assembly ................5902920100RP

11. 6-Light LED Flame Assembly .......3001670100RP

MOD B ...........3001760600RP

12. 8-Light LED Flame Assembly .......3001670200RP

MOD B ...........3001760700RP

13. Media Tray .....................5902910100RP

14. 4-Light RGB LED Assembly (2) .....3001570400RP

MOD B ...........3001960100RP

15. 6-Light RGB Media LED Assembly ...3001570100RP

MOD B ...........3001960300RP

16. 8-Light RGB Media LED Assembly (2) 3001570300RP

MOD B ...........3001960400RP

17. Mounting Hardware Kit ............9600350100RP

18. Large Acrylic Media ...............1400130200RP

19. Medium Acrylic Media .............1400150100RP

20. 4-piece Trim ....................9602160100RP

21. Front Glass Screws ...............8099770100RP

22. Screw Covers (MOD B) ...........0442370100RP

23. Power Cord (MOD B) .............4100360100RP

LED Conguration

Flame LED’s (white)

Flame Base (colour)

Media (colour)

16 16

Exploded Parts Diagram - XLF60

1. Heater Assembly (with cutouts) .....2203720100RP

2. Remote Control ..................3001250100RP

3. Main Control Board ...............3001650200RP

4. Capacitive Controls and Display .....3001680200RP

5. Power Supply ...................2100250500RP

6. Thermistor ......................3001560600RP

7. Partially Reective Glass ..........5902890400RP

8. Front Glass .....................5902900200RP

9. Flicker Motor ....................2000480200RP

10. Flicker Assembly ................5902920400RP

11. 5-Light LED Flame Assembly .......3001760300RP

12. 6-Light LED Flame Assembly (2) ....3001760600RP

Replacement Parts List - XLF60

713

13. Media Tray .....................5902910400RP

14. 4-Light RGB LED Assembly ........3001960100RP

15. 5-Light RGB Media LED Assembly (4) 3001960200RP

16. 6-Light RGB Media LED Assembly (2) 3001960300RP

17. Mounting Hardware Kit ............9600350100RP

18. Large Acrylic Media ...............1400130300RP

19. Medium Acrylic Media (2) ..........1400150100RP

20. 4-piece Trim ....................9602160200RP

21. Front Glass Screws ...............8099770100RP

22. Screw Covers ...................0442370100RP

23. Power Cord .....................4100360100RP

12 12

LED Conguration

Flame LED’s (white)

Flame Base (colour)

Media (colour)

15 15

8 www.dimplex.com

Exploded Parts Diagram - XLF74

Replacement Parts List - XLF74

1. Heater Assembly (with cutouts) ......2203720100RP

2. Remote Control ...................3001250100RP

3. Main Control Board ................3001650100RP

MOD A & above .....3001650200RP

4. Capacitive Controls and Display ......3001680100RP

MOD A & above .....3001680200RP

5. Power Supply (2) .................2100250600RP

6. Thermistor .......................3001560700RP

7. Partially Reective Glass ...........5902890200RP

8. Front Glass ......................5902940100RP

9. Flicker Motor .....................2000480200RP

10. Flicker Assembly .................5902920200RP

11. 6-Light LED Flame Assembly ........3001670100RP

MOD B ............3001760600RP

12. 8-Light LED Flame Assembly (2) .....3001670200RP

MOD B ............3001760700RP

13. Media Tray ......................5902910200RP

14. 6-Light RGB Media LED Assembly .......3001570100RP

MOD B ............3001960300RP

15. 8-Light RGB Media LED Assembly (5) .3001570300RP

MOD B ............3001960400RP

16. Mounting Hardware Kit .............9600350100RP

17. Large Acrylic Media ................1400130300RP

18. Medium Acrylic Media (2) ...........1400150100RP

19. LED Power Distributor .............3001720100RP

20. 4-piece Trim .....................9602160300RP

21. Suction cups .....................9600820200RP

22. Front Glass Screws ...............8099770100RP

23. Screw Covers (MOD B) ...........0442370100RP

24. Power Cord (MOD B) .............4100360100RP

LED Conguration

Flame LED’s (white)

Flame Base (colour)

Media (colour)

15 15

Exploded Parts Diagram - XLF100

Replacement Parts List - XLF100

1. Heater Assembly (with cutouts) ......2203720100RP

2. Remote Control ..................3001250100RP

3. Main Control Board ...............3001650100RP

MOD A & above ....3001650200RP

4. Capacitive Controls and Display .....3001680100RP

MOD A & above ....3001680200RP

5. Power Supply a) 5 Amp ..........2100250500RP

b) 3 Amp ..........2100250600RP

6. Thermistor ......................3001560700RP

7. Partially Reective Glass ...........5902890300RP

8. Front Glass .....................5902940200RP

9. Flicker Motor ....................2000480200RP

10. Flicker Assembly .................5902920300RP

11. 6-Light LED Flame Assembly (5) .....3001670100RP

MOD B ............3001760600RP

12. Media Tray ......................5902910300RP

13. 6-Light RGB Media LED Assembly (5) ... 3001570100RP

MOD B ............. 3001960300RP

14. 8-Light RGB Media LED Assembly (4) ... 3001570300RP

MOD B ............. 3001960400RP

15. Mounting Hardware Kit .............9600350100RP

16. Large Acrylic Media ................1400130200RP

17. Medium Acrylic Media (2) ...........1400150100RP

18. LED Power Distributor ............ 3001720100RP

19. 4-piece Trim .....................9602160400RP

20. Suction cups .....................9600820200RP

21. Front Glass Screws ...............8099770100RP

22. Screw Covers (MOD B) ...........0442370100RP

23. Power Cord (MOD B) .............4100360100RP

5a 9

LED Conguration

Flame LED’s (white)

Flame Base (colour)

Media (colour)

14 14

10 www.dimplex.com

Wiring Diagrams

CUTOUTS

THERMAL

FLICKER MOTOR

FLAME LED ASSEMBLY

MEDIA LED ASSEMBLY

POWER ADAPTER

FAN FAN

CERAMIC ELEMENT

MAIN CONTROL

BOARD

THERMISTOR

XLF60

CUTOUTS

THERMAL

FLICKER MOTOR

FLAME LED ASSEMBLY

MEDIA LED ASSEMBLY

POWER ADAPTER

FAN FAN

CERAMIC ELEMENT

MAIN CONTROL

BOARD

THERMISTOR

XLF50

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