Dimplex EWMC-CC-SS User manual

TROUBLE SHOOTING GUIDE

FOR THE CORNER WALL MOUNT

FIREPLACE

MODEL NUMBER:

EWMC-CC-SS

TROUBLE SHOOTING GUIDE

GENERAL

Problem Cause Solution Service Manual

Reference

Circuit breaker trips

or fuse blows when

unit is turned on Improper circuit current rating

Additional appliances may

exceed the current rating of

the circuit breaker or fuse.

Plug unit into another outlet

or install unit on a dedicated

15 amp circuit

Optional remote control has a

similar frequency to other

remotes in the area

Radio frequency disturbance

from outside sources

Replace hand held remote

control

Unit turns on or off

by itself

Defective circuit board Replace circuit board Page 14

Lights dim in room

while the unit is on Unit is drawing close to circuit

current rating

Move the unit to another

outlet or install unit on a

dedicated 15 amp circuit

Normal operation

The power cord may get

slightly warm to the touch

when the heater is on

Power cord gets

warm

Defective power cord Replace power cord Page 16

APPEARANCE

Problem Cause Solution Service Manual

Reference

Improper operation Refer to User’s Guide

Defective main on/off switch Replace main on/off switch Page 7

Defective remote control

Install new battery into the

handheld transmitter and

reconfigure remote

Page 2

Defective circuit board Replace circuit board Page 14

Fireplace does not

turn on

Loose wiring Check wiring connections Page 5

Defective flame motor Replace flame motor Page 10

Flame frozen

Loose wiring Check wiring connections Page 5

Burnt light bulbs Replace light bulbs Page 6

Loose wiring Check wiring connections Page 5

Flame not bright or

flame not visible

Defective light harness Replace light harness

Log set dim, ember

bed not glowing Burnt light bulbs Replace light bulbs Page 6

Flame Shutter Defective flame motor Replace flame motor Page 10

EWMC-CC-SS

TROUBLE SHOOTING GUIDE

HEATER

Problem Cause Solution Service Manual

Reference

Defective manual selection

switch

Replace manual selection

switch Page 8

Defective circuit board Replace circuit board Page 14

Improper operation See User’s Guide

Heater is not

turning off

Loose wiring Trace wiring in unit Page 5

Defective manual selection

switch

Replace manual selection

switch Page 8

Defective circuit board Replace circuit board Page 14

Defective heater assembly Replace heater assembly Page 12

Improper operation See User’s Guide

Heater is not

turning on

Loose wiring Trace wiring in unit Page 5

Normal operation

Normal operation is when

the heater emits an odour for

a brief period after the

heater is initially turned on.

The heater is burning off any

dust accumulated during

manufacturing or operation.

Defective heater assembly Replace heater assembly Page 12

Heater emits an

odour

Loose wiring Trace wiring in unit Page 7 - 9

Improper operation See User’s Guide

Defective thermostat Replace thermostat Page 9

Loose wiring Trace wiring in unit Page 5

Heater fan turns on

but heater lacks

heat

Defective heater assembly Replace heater assembly Page 12

Normal operation

Small glowing sections of

the element are considered

normal.

Heating element is

glowing red

Defective heater assembly

If larger glowing sections are

causing the heater to trip the

thermal cut out, unplug unit,

discontinue use and replace

heater assembly

Page 12

EWMC-CC-SS

TROUBLE SHOOTING GUIDE

HEATER (CONTINUED)

Problem Cause Solution Service Manual

Reference

Normal operation

Normal operation is when

the heater fan runs when the

Level 2 and Level 3 indicator

light functions are on

Page 1

Loose wiring Trace wiring in unit Page 5

Defective manual selection

switch

Replace manual selection

switch Page 8

Defective circuit board Replace circuit board Page 14

Heater fan runs

continuously

Defective heater assembly Replace heater assembly Page 12

NOISE

Problem Cause Solution Service Manual

Reference

Dirty blower assembly Clean blower assembly

Excessive noise

with the heater on

Defective blower assembly Replace heater motor/blower Page 12

Moving flame rod hitting or

rubbing against internal

components

Flame rod replacement Page 10

Grinding or

excessive noise

with the heater off

Defective flame motor Replace flame motor Page 10

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