Dimplex EWM-COPPER User manual

ELECTRIC WALL MOUNTED FIREPLACE

MODEL EWM-COPPER

EWM-SS

TROUBLE SHOOTING GUIDE

EWM-COPPER, EWM-SS

TROUBLE SHOOTING GUIDE

APPEARANCE

Problem Flame frozen.

Probable Cause Loose wiring or defective flame motor.

Solution Check all wiring for loose connections, repair/replace

as necessary. If wiring connections are suitable,

replace flame motor.

Service Manual Reference Page 9

Problem Flame not bright, flame not visible.

Probable Cause Loose wiring or burnt light bulb(s).

Solution Check all wiring for loose connections, repair/replace

as necessary. Check upper and lower light bulb(s).

Replace burnt bulbs with factory specified bulbs.

Service Manual Reference Page 7

Problem Flame shudder.

Probable Cause Defective flame motor.

Solution Replace flame motor with a new one.

Service Manual Reference Page 9

Problem Log set dim, ember bed not glowing.

Probable Cause Loose wiring or burnt light bulb(s).

Solution Check all wiring for loose connections, repair/replace

as necessary. Check upper and lower light bulb(s).

Replace burnt ones with factory specified bulbs.

Service Manual Reference Page 7

EWM-COPPER, EWM-SS

TROUBLE SHOOTING GUIDE

APPEARANCE

Problem Stove does not turn on.

Probable Cause Defective main power on/off switch or loose wiring.

Solution Check all wiring for loose wiring connections,

repair/replace as necessary. If all wiring connections

are suitable check the main on/off switch for proper

operation. Replace switch as necessary.

Service Manual Reference Page 8

EWM-COPPER, EWM-SS

TROUBLE SHOOTING GUIDE

HEATER ASSEMBLY

Problem Heating element is glowing red.

Probable Cause Normal operation or defective heating assembly.

Solution Small glowing sections of the element are considered

normal. If larger glowing sections are causing the

heater to trip the thermal cut out, unplug, discontinue

use and replace the heater assembly.

Service Manual Reference Page 11

Problem Heater is not turning on.

Probable Cause Defective switch or loose wiring or defective heater

assembly.

Solution Check all wiring for loose wiring connections,

repair/replace as necessary. If all wiring connections

are suitable check heater on/off switch & heater

assembly for proper operation. Replace as

necessary.

Service Manual Reference Heater on/off switch Page 10

Heater assembly Page 11

Problem Heater fan turns on but heater lacks heat.

Probable Cause Improper operation or defective thermostat or loose

wiring.

Solution See page 3 of the service manual for heater

thermostat operation. Check all wiring for loose wiring

connections, repair/replace as necessary. If all wiring

connections are suitable check heater thermostat for

proper operation. Replace as necessary.

Service Manual Reference Operation Page 3

Thermostat replacement Page 12

EWM-COPPER, EWM-SS

TROUBLE SHOOTING GUIDE

HEATER ASSEMBLY

Problem Heater is not turning off.

Probable Cause Defective switch or loose wiring or defective heater

assembly.

Solution Check all wiring for loose wiring connections,

repair/replace as necessary. If all wiring connections

are suitable check heater on/off switch & heater

assembly for proper operation. Replace as

necessary.

Service Manual Reference Heater on/off switch Page 10

Heater assembly Page 11

Problem Heater fan runs continuously.

Probable Cause Normal operation or loose wiring or defective switch

or defective heater assembly.

Solution Normal operation is when the heater fan runs when

the heater switch is in the ON position. If the heater

runs when the switch is in the OFF position check all

wiring for loose connections, repair/replace as

necessary. If all wiring connections are suitable check

heater on/off switch & heater assembly for proper

operation. Replace as necessary.

Service Manual Reference Operation Page 3

Heater on/off switch Page 10

Heater assembly Page 11

EWM-COPPER, EWM-SS

TROUBLE SHOOTING GUIDE

HEATER ASSEMBLY

Problem Heater emits an odor.

Probable Cause Normal operation or loose wiring or defective heater

assembly.

Solution Normal operation is when the heater emits an odor for

a brief period after the heater is turned on. The heater

is burning off any dust accumulated during

manufacturing or operation. If the heater emits an

odor for an extended period of time check all wiring

for loose connections. If all wiring connections are

suitable check heater assembly for proper operation.

Replace as necessary

Service Manual Reference Heater assembly Page 11

Operation Page 3

EWM-COPPER, EWM-SS

TROUBLE SHOOTING GUIDE

NOISE

Problem Excessive noise with the heater on.

Probable Cause Excessively dirty blower or defective heater assembly.

Solution Remove the heater assembly cover and clean the

dust out of the blower, if noise persists replace heater

assembly or see below.

Service Manual Reference Page 11

Problem Grinding or excessive noise with the heater off.

Probable Cause Defective flame motor.

Solution Replace flame motor with a new one.

Service Manual Reference Page 9

EWM-COPPER, EWM-SS

TROUBLE SHOOTING GUIDE

GENERAL

Problem Circuit breaker trips or fuse blows when the unit is

turned on.

Probable Cause Improper circuit current rating.

Solution Additional appliances may exceed the current rating

of the circuit breaker or fuse. Plug the unit into

another outlet or install on a dedicated circuit with a

15 amp rating. If the unit continues to trip circuit

breakers or blow fuses check all wiring for loose

connections, repair/replace as necessary.

Service Manual Reference Page 3

Problem Plug or power cord gets warm.

Probable Cause Normal operation or defective cord.

Solution Under normal operation with the heater on, the plug

or cord may get slightly warm to the touch. If the plug

or cord gets too hot to touch, turn the unit off and plug

it into another outlet. If the problem persists replace

the cord assembly.

Service Manual Reference Page 13

Problem Lights dim in room while the unit is in operation.

Probable Cause Unit is drawing close to circuit current rating.

Solution Move the unit to another outlet or install on a

dedicated circuit with a 15amp rating.

Service Manual Reference Page 3

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