Digital Equipment DECserver 200 User manual

DECserver

200

Problem

Determination

Guide

June

1989

This

guide

describes

DECserver

200

problem

determination

and

trouble-

shooting.

intended

for

the

server

manager.

Supersession/Update

Information:

This

revised

manual.

Software

Version:

DECserver

200

V3.0

This

manual

applies

Version

3.0

DECserver

200

and

all

subsequent

maintenance

releases

the

major

product

release.

a9au

Order

No.

AA-KS24B-TK

June

1989

The

information

this

document

subject

change

without

notice

and

should

not

construed

commitment

Digital

Equipment

Corporation.

Digital

Equipment

Corporation

assumes

responsibility

for

any

errors

that

may

appear

this

document.

The

software

described

this

document

furnished

under

license

and

may

only

used

copied

accordance

with

the

terms

such

license.

responsibility

assumed

for

the

use

reliability

software

equipment

that

not

supplied

Digital

Equipment

Corporation

its

affiliated

companies.

Digital

Equipment

Corporation

All

Rights

Reserved

Printed

U.S.A.

The

postage

-prepaid

Reader's

Comments

form

the

last

page

this

document

requests

the

user's

critical

evaluation

assist

preparing

future

documentation.

The

following

are

trademarks

Digital

Equipment

Corporation:

DEBNA

DEBNET

DEC

DECconnect

DECnet

DECserver

DECUS

DELNI

DELUA

LQA

DEMPR

DEQNA

DESQA

DESVA

DEUNA

oaea000

LAN

Bridge

LA120

LN01

LN03

LQP02

MASSBUS

Micro/RSX

MicroVAX

PDP

Professional

-bus

Rainbow

RSX

RSX-IIM-PLUS

ThinWire

ULTRIX

-32

UNIBUS

VAX

VAXcluster

VAXmate

VAXstation

VMS

This

manual

was

produced

Networks

and

Communications

Publications.

Contents

Preface

Introduction

DECserver

200

Problem

Determination

Troubleshooting

Tools

2.1

The

Console

Port

2-1

2.2

The

Status

LEDs

2-1

2.3

The

DECserver

200

Self

-test

2-3

2.4

DECserver

200

TEST

Commands

2-3

2.4.1

The

TEST

SERVICE

Command

2-3

2.4.2

The

TEST

PORT

Command

2-4

2.4.3

The

TEST

LOOP

Command

2-5

What

First

iii

Problems

All

Ports

4.1

Status

LED

Off

—

Voltage

4-1

4.2

Status

LED

OFF

---

Fatal

Error

Test

Progress

4-2

4.3

Status

LED

Blinking

4-2

4.3.1

Error

Messages

920

and

921

4-2

4.3.2

Error

Messages

922

and

923

4-3

4.3.3

Error

Messages

930

and

931

4-3

4.3.4

Error

Messages

935

and

936

4-4

4.3.5

Error

Message

932

4-4

4.3.6

Error

Messages

941,

942,

and

950

4-4

4.4

Ethernet

Heartbeat

Error

4-7

4.5

Insufficient

Memory

Resources

4-8

4.6

Console

Messages

4-8

4.7

Down

-Line

Problems

—Status

LED

Blinking

4-9

4.7.1

Down

-Line

Load

Starts,

Then

Fails

4-10

4.7.2

Down

-Line

Load

Does

Not

Start

4-11

4.8

Message

Number

913

Appears

4-15

4.9

Server

Port

Device

Hardware

Problems

4-17

Problems

with

Individual

Port

Devices

5.1

Check

These

Things

First

5-1

5.2

Interactive

Terminal

Not

Working

5-3

5.3

Problems

with

Non-LAT

Host

Devices

5-7

5.4

Problems

with

Dial

-In

Modem

Ports

5-9

5.5

Problems

with

Dial

-Out

Modem

Ports

5-13

5.6

File

Transfer

Fails

5-17

5.7

Line

Printer

Fails

aRemote-Access

Port

5-18

Problems

with

Service

Nodes

6.1

Message

Timing

Problems

6-1

6.2

LAT

Protocol

Errors

6-2

6.3

Authorized

Groups

Mismatch

6-3

6.4

Server

Capacity

Exceeded

6-3

6.5

Service

Node

Software

Not

Running

6-4

6.6

Service

Node

Not

Available

6-4

Problems

with

the

Ethernet

Digital

Equipment

Corporation

Service

8.1

Before

You

Contact

Digital

Equipment

Corporation

8-1

8.2

Repackaging

DECserver

for

Shipping

8-2

8.3

Forwarding

-Line

Dump

Data

8-2

Index

How

Order

Documents

Figures

1-1

Network

Components

1-1

1-2

Composition

Network

Components

1-2

2-1

DECserver

200

Control/Indicator

Panel

2-2

Tabies

2-1

Status

LED

Indications

2-2

5-1

Port

Device

Problem

—Check

These

Things

First

5-1

Preface

The

DECse~•z~er

200

P~~oblern

Deterrninatio~~1

Guide

describes

how

troubleshoot

the

DECserver

200

system

software

and

hardware.

The

manual

also

de-

sc~•ibes

t11e

troubleshooting

tools

and

their

use.

Intended

Audience

This

manual

intended

mainly

for

the

server

manager,

but

also

Digital

Equipment

Corporation

training,

field

service,

and

manufacturing

person-

nel.

Knowledge

Ethernet

local

area

networks

prerequisite

for

using

the

manual

effectively.

Document

Structure

The

sections

this

guide

and

their

contents

are

summarized

below:

Chapter

Briefly

introduces

DECserver

200

problem

determination.

Describes

tl~e

troubleshooting

toots

and

the

hardware

and

software

features

that

are

useful

for

troubleshooting.

Describes

the

initial

steps

take

when

you

see

problem

Describes

how

troubleshoot

problems

that

involve

all

t11e

server

ports.

Describes

how

troubleshoot

problems

t11at

affect

one

o~~

more,

but

not

all,

ports

and

por.

devices.

Describes

problems

involving

communication

with

service

nodes

the

Ethe~•net.

vii

Chapter

Describes

problems

the

Ethernet

interface.

Describes

how

use

Digital

Equipment

Corporation

rnainte-

nance

services.

other

DECserver

200

Manuals

■

Using

DECserver

200

Docu~~ients

Directs

you

information

contained

the

DECserver

200

documen-

tation

set.

Flowcharts

for

different

audiences

suggest

logical

reading

sequences.

This

document

intended

for

any

user

the

DECservei•

200

documentation

set.

•

DECserver

200

Hardzvare

Installation/Ozvner's

Guide

Explains

how

install

the

DECserver

200

hardware

unit

and

how

test

its

operation.

The

guide

also

describes

the

DECse1•ver

200

controls

and

indicators.

The

guide

intended

for

the

hardware

installer.

•

DECse~•ver

200

Identification

Card

Provides

the

space

record

the

serial

number,

Ethernet

address,

DECnet

node

address,

and

DECnet

node

name

the

server.

This

doc-

ulnent

intended

for

the

network

manager,the

software

installer,

and

the

server

manager.

■

DECse~•ver

200

Softzvare

Installation

Guide

(op-sys)

Explains

how

install

the

DECserver

200

software,

how

establish

down

-line

load

hosts,

and

how

verify

the

DECserver

200

system

in-

stallation.

the

title,

(op-sys)

the

name

the

load

host

operating

system.

This

guide

intended

for

the

load

host

system

manager

and

the

serves•

manager.

DECse~~z~er

200

User's

Gtcide

Describes

the

user

interface

and

the

general

functions

the

server.

This

guide

provides

the

complete

information

for

using

all

nonprivi-

leged

server

commands.

This

guide

intended

for

users

interactive

terminals

connected

the

DECserver

200

ports.

•

Termi~lal

Server

User's

Reference

Card

Describes

and

gives

examples

the

most

frequently

used

nonprivi-

leged

server

commands

reference

card.

Thiscard

intended

for

users

interactive

terminals

connected

server

ports.

viii

•

DECse~~ver

200

Manageme~zt

Guide

Describes

all

the

initial

and

day-to-day

management

tasks

required

the

DECserver

20U

manager.

The

topics

cover•

all

the

information

needed

configure

the

ports

and

customize

the

permanent

and

op-

erational

databases

the

server.

This

document

intended

for•

the

DECserver

200

manager.

•

Ter»iinal

Se~~ver

Co»lrnanc~s

arld

Messages

Describes

the

usage

and

syntax

all

terminal

server

commands.

This

reference

also

lists

and

describes

all

status

and

error

messages

issued

the

server.

This

reference

intended

for

the

server

manager

but

useful

for

terminal

users

who

want

detailed

reference

information.

■

DECserver

200

Cornrnands

Mini

-Reference

Summarizes

all

privileged

and

nonprivileged

server

commands

and

characteristics

pocket

-sized

mini

-reference.

This

reference

in-

tended

memory

jog

command

syntaxes

for

both

privileged

and

nonprivileged

users.

•

DECse~~ver

200

Tech~lical

Ma~tual

Describes

hardware

logic,

diagnostic

firmware

and

software,

and

gen-

eral

operating

procedures.

The

manual

intended

for

use

training,

field

service,

and

manufacturing.

The

level

technical

informa-

tion

assumes

training

or•

experience

with

Ethernet

networks

and

with

Digital

Equipment

Corporation's

VAX

-11

PDP-11

architec-

ture.

■

Local

Area

Transport

(LAT)

Netzvork

Concepts

Describes

t11e

Local

Area

Transport

(LAT)

architecture,

the

LAT

pro-

tocol,

and

LAT

network

concepts.

This

document

intended

for

the

server

manager,

the

system

manager,

and

the

network

manager.

■

Terrrtinal

Server

Glossary

Defines

terms

used

the

server

documentation

set.

This

intended

reference

tool

for

all

users

server•

documentation.

DECserver

200

-Line

Documentation

■

DECserver

200

Release

Notes

Describes

any

discrepancies

between

the

actual

product

and

t11e

in-

formation

the

documentation

set.

These

notes

are

intended

for

the

software

installer•

and

the

server

manager.

■

-Lute

Hella

Provides

two

forms

server•

help:

tllt011al

11e1p

and

CU111I11a11d

1'efer-

ence

help.

Tutorial

help

provides

basic

information

about

logging

and

using

the

server.

Command

reference

help

provides

detailed

in-

formation

about

using

the

server

commands

available

your

privilege

level.

Help

intended

for

all

server

users.

Associated

Documents

■

Gt.cide

Terrrtit-tar

Server

Manager

and

Ter~ftinal

Server

Manager

Software

Installation

Guide

These

documents

contain

t11e

information

necessary

install

and

run

the

Terminal

Seiner

Manager

(TSM)

software,

optional

network

management

product,

which

installed

onto

VMS

system

running

DECnet-VAX.

These

guides

describe

how

use

TSM

manage

mix

Digital

Equipment

Corporation's

Ethernet

terminal

servers

connected

the

same

Ethernet

VAX

computer.

These

guides

are

intended

for

the

installer•

and

the

manager

the

TSM

product.

Conventions

Used

this

Guide

use

t11is

manual

effectively,

familiarize

yourself

with

the

conventions

dis-

cussed

below.

The

following

conventions

apply

numbers:

■

All

numbers

are

decimal

unless

otherwise

noted.

■

All

Ethernet

addresses

are

given

hexadecimal.

Graphic

Conventions

Used

This

Guide

Convention

Meaning

Special

type

This

special

type

indicates

system

output

ors

user.

input.

System

output

black

type;

user

input

red

type.

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