Dell PowerEdge XK946 User manual

Dell™ PowerEdge™ R900 Systems

Hardware Owner’s Manual

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of

your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data

and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury,

or death.

Information in this document is subject to change without notice.

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly

forbidden.

Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc.; Intel and Xeon are

registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks and

Windows Server is a trademark of Microsoft Corporation; Novell and NetWare are registered

trademarks of Novell, Inc.; Red Hat is a registered trademark of Red Hat, Inc.; SUSE is a registered

trademark of SUSE LINUX Products GmbH.

Other trademarks and trade names may be used in this document to refer to either the entities claiming

the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and

trade names other than its own.

September 2007 P/N XK946 Rev. A00

Contents 3

Contents

1 About Your System . . . . . . . . . . . . . . . . . 11

Other Information You May Need . . . . . . . . . . . . 11

Accessing System Features During Startup . . . . . . 12

Front Panel Features and Indicators . . . . . . . . . . 13

Hard Drive Indicator Codes . . . . . . . . . . . . 15

Connecting External Devices . . . . . . . . . . . 18

Back Panel Features and Indicators . . . . . . . . . . 19

Connecting External Devices . . . . . . . . . . . 20

Power Indicator Codes . . . . . . . . . . . . . . . . . 20

NIC Indications . . . . . . . . . . . . . . . . . . . . . 22

LCD Status Messages . . . . . . . . . . . . . . . . . . 22

Solving Problems Described by LCD Status Messages 33

Removing LCD Status Messages . . . . . . . . . 33

System Messages . . . . . . . . . . . . . . . . . . . . 34

Warning Messages . . . . . . . . . . . . . . . . . . . 39

Diagnostics Messages . . . . . . . . . . . . . . . . . 39

Alert Messages . . . . . . . . . . . . . . . . . . . . . 39

2 Using the System Setup Program . . . . . . 41

Entering the System Setup Program . . . . . . . . . . 41

4Contents

Responding to Error Messages . . . . . . . . . . 41

Using the System Setup Program . . . . . . . . . 42

System Setup Options . . . . . . . . . . . . . . . . . . 43

Main Screen . . . . . . . . . . . . . . . . . . . . 43

Memory Information Screen . . . . . . . . . . . . 45

CPU Information Screen . . . . . . . . . . . . . . 45

Integrated Devices Screen . . . . . . . . . . . . . 46

PCI IRQ Screen . . . . . . . . . . . . . . . . . . . 47

Serial Communication Screen . . . . . . . . . . . 47

Embedded Server Management Screen . . . . . . 48

System Security Screen . . . . . . . . . . . . . . 48

Trusted Platform Module (TPM) Security Screen . 49

Exit Screen . . . . . . . . . . . . . . . . . . . . . 49

System and Setup Password Features . . . . . . . . . 49

Using the System Password . . . . . . . . . . . . 50

Using the Setup Password . . . . . . . . . . . . . 53

Disabling a Forgotten Password . . . . . . . . . . . . 54

Baseboard Management Controller Configuration . . . 54

Entering the BMC Setup Module . . . . . . . . . . 55

BMC Setup Module Options . . . . . . . . . . . . 55

3 Installing System Components . . . . . . . . 57

Recommended Tools . . . . . . . . . . . . . . . . . . 58

Inside the System . . . . . . . . . . . . . . . . . . . . 58

Removing and Installing the Top Cover . . . . . . . . . 59

Removing the Top Cover . . . . . . . . . . . . . . 60

Installing the Top Cover . . . . . . . . . . . . . . 60

Hard Drives . . . . . . . . . . . . . . . . . . . . . . . 62

Contents 5

Before You Begin . . . . . . . . . . . . . . . . . . 62

Removing a Drive Blank . . . . . . . . . . . . . . 62

Installing a Drive Blank . . . . . . . . . . . . . . 63

Removing a Hot-Plug Hard Drive . . . . . . . . . 64

Installing a Hot-Plug Hard Drive . . . . . . . . . . 65

Replacing a Hard Drive Carrier . . . . . . . . . . . . . 66

Removing a Hard Drive From a Hard Drive Carrier 66

Installing a SAS Hard Drive Into a SATAu Drive Carrier 66

Installing a SATA Hard Drive Into a SATAu Hard Drive Carrier 67

Power Supplies . . . . . . . . . . . . . . . . . . . . . 68

Removing a Power Supply . . . . . . . . . . . . . 68

Installing a Power Supply . . . . . . . . . . . . . 69

System Fans . . . . . . . . . . . . . . . . . . . . . . . 70

Removing a Front System Fan . . . . . . . . . . . 70

Hot-plugging a Front System Fan . . . . . . . . . 71

Removing a Back System Fan . . . . . . . . . . . 72

Installing a Back System Fan . . . . . . . . . . . 73

Hot-plugging a Back System Fan . . . . . . . . . 73

Removing a Back System Fan Housing . . . . . . 74

Installing a Back System Fan Housing . . . . . . . 75

Cooling Shroud . . . . . . . . . . . . . . . . . . . . . 76

Removing the Cooling Shroud . . . . . . . . . . . 76

Installing the Cooling Shroud . . . . . . . . . . . 77

SAS Controller Card . . . . . . . . . . . . . . . . . . . 78

Removing a SAS Controller Card . . . . . . . . . 80

Installing an SAS Controller Card . . . . . . . . . 80

SAS and SAS RAID Controller Card Cabling Guidelines 80

RAID Battery . . . . . . . . . . . . . . . . . . . . . . . 84

Installing a RAID Battery . . . . . . . . . . . . . . 84

6Contents

Removing a RAID Battery . . . . . . . . . . . . . 85

Configuring the Boot Device . . . . . . . . . . . . . . 86

PCI Express Add-in Cards . . . . . . . . . . . . . . . . 86

Installing a PCI Express Card . . . . . . . . . . . . 86

Removing a PCI Express Card . . . . . . . . . . . 88

Optical Drive . . . . . . . . . . . . . . . . . . . . . . . 88

Removing the Optical Drive . . . . . . . . . . . . 88

Installing the Optical Drive . . . . . . . . . . . . . 89

Replacing an Optical Drive Mounting Tray . . . . . . . 90

Removing an Optical Drive From an Optical Drive Mounting Tray

Installing an Optical Drive Into an Optical Drive Mounting Tray

System Memory . . . . . . . . . . . . . . . . . . . . . 92

General Memory Module Installation Guidelines . 92

Non-Optimal Memory Configurations . . . . . . . 93

Memory Sparing Support . . . . . . . . . . . . . 93

Memory Mirroring Support . . . . . . . . . . . . . 94

Removing a Memory Riser . . . . . . . . . . . . . 96

Installing a Memory Riser . . . . . . . . . . . . . 98

Memory Population Rules . . . . . . . . . . . . . 98

Removing the Memory Riser Cover . . . . . . . . 99

Installing Memory Modules . . . . . . . . . . . . 99

Removing Memory Modules . . . . . . . . . . . . 101

Processors . . . . . . . . . . . . . . . . . . . . . . . . 101

Removing a Processor Heat Sink . . . . . . . . . 101

Installing a Processor Heat Sink . . . . . . . . . . 104

Removing a Processor . . . . . . . . . . . . . . . 104

Installing a Processor . . . . . . . . . . . . . . . 105

Contents 7

System Battery . . . . . . . . . . . . . . . . . . . . . . 108

Replacing the System Battery . . . . . . . . . . . 108

Activating the NIC TOE . . . . . . . . . . . . . . . . . 110

I/O Riser . . . . . . . . . . . . . . . . . . . . . . . . . 110

Removing the I/O Riser . . . . . . . . . . . . . . . 110

Installing the I/O Riser . . . . . . . . . . . . . . . 111

Installing a DRAC . . . . . . . . . . . . . . . . . . . . 112

SAS Backplane (Service-only Procedure) . . . . . . . 114

Removing the SAS Backplane (3.5" Hard Drives) . 114

Installing the SAS Backplane (3.5-inch Hard Drives) 116

Removing the SAS Backplane (2.5-inch Hard Drives) 116

Installing the SAS Backplane (2.5" Hard Drives) . . 119

Power Interposer Board (Service-only Procedure) . . 119

Removing the Power Interposer Board . . . . . . 119

Installing the Power Interposer Board . . . . . . . 121

System Board (Service-only Procedure) . . . . . . . . 122

Removing the System Board . . . . . . . . . . . . 122

Installing the System Board . . . . . . . . . . . . 124

4 Troubleshooting Your System . . . . . . . . 127

Safety First—For You and Your System . . . . . . . . . 127

Start-Up Routine . . . . . . . . . . . . . . . . . . . . . 127

Checking the Equipment . . . . . . . . . . . . . . . . 128

Troubleshooting IRQ Assignment Conflicts . . . . 128

Troubleshooting External Connections . . . . . . 129

Troubleshooting the Video Subsystem . . . . . . . 129

Troubleshooting the Keyboard . . . . . . . . . . . 130

8Contents

Troubleshooting the Mouse . . . . . . . . . . . . 131

Troubleshooting Basic I/O Functions . . . . . . . . . . 131

Troubleshooting a Serial I/O Device . . . . . . . . 132

Troubleshooting a USB Device . . . . . . . . . . . 132

Troubleshooting a NIC . . . . . . . . . . . . . . . . . . 133

Troubleshooting a Wet System . . . . . . . . . . . . . 134

Troubleshooting a Damaged System . . . . . . . . . . 135

Troubleshooting the System Battery . . . . . . . . . . 136

Troubleshooting Power Supplies . . . . . . . . . . . . 137

Troubleshooting System Cooling . . . . . . . . . . . . 138

Troubleshooting a Fan . . . . . . . . . . . . . . . 138

Troubleshooting System Memory . . . . . . . . . . . . 139

Troubleshooting an Optical Drive . . . . . . . . . . . . 141

Troubleshooting a Hard Drive . . . . . . . . . . . . . . 142

Troubleshooting a SAS or SAS RAID Controller Card . 144

Troubleshooting Expansion Cards . . . . . . . . . . . 145

Troubleshooting Processors . . . . . . . . . . . . . . 147

5 Running the System Diagnostics . . . . . . 149

Using PowerEdge Diagnostics . . . . . . . . . . . . . 149

System Diagnostics Features . . . . . . . . . . . . . . 149

When to Use the System Diagnostics . . . . . . . . . . 150

Executing System Diagnostics . . . . . . . . . . . . . 150

Contents 9

System Diagnostics Testing Options . . . . . . . . . . 150

Using the Custom Test Options . . . . . . . . . . . . . 151

Selecting Devices for Testing . . . . . . . . . . . 151

Selecting Diagnostics Options . . . . . . . . . . . 151

Viewing Information and Results . . . . . . . . . 152

6 Jumpers and Connectors . . . . . . . . . . . 153

System Board Jumpers and Connectors . . . . . . . . 153

System Board Connectors . . . . . . . . . . . . . . . . 154

SAS Backplane Connectors . . . . . . . . . . . . . . . 156

Power Interposer Connectors . . . . . . . . . . . . . . 160

Disabling a Forgotten Password . . . . . . . . . . . . 162

7 Getting Help . . . . . . . . . . . . . . . . . . . . . 165

Obtaining Assistance . . . . . . . . . . . . . . . . . . 165

Online Services . . . . . . . . . . . . . . . . . . 166

Automated Order-Status Service . . . . . . . . . 167

Support Service . . . . . . . . . . . . . . . . . . 167

Dell Enterprise Training and Certification . . . . . . . 167

Problems With Your Order . . . . . . . . . . . . . . . 167

Product Information . . . . . . . . . . . . . . . . . . . 167

Returning Items for Warranty Repair or Credit . . . . . 167

Before You Call . . . . . . . . . . . . . . . . . . . . . 168

Contacting Dell . . . . . . . . . . . . . . . . . . . . . 170

10 Contents

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . 171

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