Dell DR4000 Restore Manager User manual

Dell DR4000 Systems

Owner’s Manual

Regulatory Model E13S Series

Regulatory Type E13S001

book.book Page 1 Friday, January 6, 2012 2:11 PM

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of

your computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss of data if

instructions are not followed.

WARNING: A WARNING indicates a potential for property damage,

personal injury, or death.

____________________

Information in this publication is subject to change without notice.

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.

is strictly forbidden.

Trademarks used in this text: Dell™, the DELL logo, and PowerVault™ are trademarks of Dell Inc.

Othertrademarksandtradenamesmaybeusedinthispublicationtorefertoeithertheentitiesclaiming

the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and

trade names other than its own.

Regulatory Model E13S Series

Regulatory Type E13S001

2012 - 1 Rev. A00

book.book Page 2 Friday, January 6, 2012 2:11 PM

Contents 3

Contents

1 About Your System. . . . . . . . . . . . . . . . . . 11

Accessing System Features During Startup. . . . . . . 11

Front-Panel Features and Indicators . . . . . . . . . . 12

Hard-Drive Indicator Patterns . . . . . . . . . . . . . . 14

Back-Panel Features and Indicators . . . . . . . . . . 15

NIC Indicator Codes . . . . . . . . . . . . . . . . . . . 17

NVRAM Card Indicator Codes . . . . . . . . . . . . . . 17

Power Indicator Codes . . . . . . . . . . . . . . . . . 18

Diagnostic Lights . . . . . . . . . . . . . . . . . . . . 19

System Messages . . . . . . . . . . . . . . . . . . . . 22

Warning Messages . . . . . . . . . . . . . . . . . . . 37

Diagnostics Messages . . . . . . . . . . . . . . . . . 37

Alert Messages . . . . . . . . . . . . . . . . . . . . . 37

Other Information You May Need . . . . . . . . . . . . 38

2 Using the System Setup Program and

UEFI Boot Manager . . . . . . . . . . . . . . . . . 39

Entering the System Setup Program . . . . . . . . . . . 39

Responding to Error Messages. . . . . . . . . . . 39

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4Contents

Using the System Setup Program

Navigation Keys . . . . . . . . . . . . . . . . . . . 40

System Setup Options . . . . . . . . . . . . . . . . . . 41

Main Screen . . . . . . . . . . . . . . . . . . . . 41

Memory Settings Screen . . . . . . . . . . . . . . 43

Processor Settings Screen . . . . . . . . . . . . . 43

Boot Settings Screen . . . . . . . . . . . . . . . . 45

Integrated Devices Screen . . . . . . . . . . . . . 45

PCI IRQ Assignments Screen . . . . . . . . . . . . 46

Serial Communication Screen . . . . . . . . . . . 47

Power Management Screen . . . . . . . . . . . . 48

System Security Screen . . . . . . . . . . . . . . 48

Exit Screen . . . . . . . . . . . . . . . . . . . . . 50

System and Setup Password Features. . . . . . . . . . 51

Using the System Password . . . . . . . . . . . . 51

Using the Setup Password . . . . . . . . . . . . . 53

Embedded System Management. . . . . . . . . . . . . 54

Baseboard Management Controller Configuration . . . 55

Entering the BMC Setup Module . . . . . . . . . . 55

iDRAC Configuration Utility . . . . . . . . . . . . . . . 56

Entering the iDRAC Configuration Utility . . . . . . 56

3 Installing System Components . . . . . . . 57

Recommended Tools . . . . . . . . . . . . . . . . . . . 57

Inside the System. . . . . . . . . . . . . . . . . . . . . 57

Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . 59

Removing the Front Bezel. . . . . . . . . . . . . . 59

Installing the Front Bezel . . . . . . . . . . . . . . 60

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Contents 5

Opening and Closing the System . . . . . . . . . . . . 60

Opening the System . . . . . . . . . . . . . . . . 60

Closing the System . . . . . . . . . . . . . . . . . 61

Cooling Shroud. . . . . . . . . . . . . . . . . . . . . . 62

Removing the Cooling Shroud . . . . . . . . . . . 62

Installing the Cooling Shroud. . . . . . . . . . . . 63

Hard Drives. . . . . . . . . . . . . . . . . . . . . . . . 63

Removing a Hard-Drive Blank . . . . . . . . . . . 63

Installing a Hard-Drive Blank. . . . . . . . . . . . 64

Removing a Hot-Swap Hard Drive . . . . . . . . . 64

Installing a Hot-Swap Hard Drive . . . . . . . . . 65

Removing a Hard Drive From a Hard-Drive

Carrier. . . . . . . . . . . . . . . . . . . . . . . . 66

Installing a Hard Drive Into a Hard-Drive

Carrier. . . . . . . . . . . . . . . . . . . . . . . . 67

Internal Hard Drives . . . . . . . . . . . . . . . . . . . 67

Removing an Internal Hard Drive Bay . . . . . . . 67

Installing an Internal Hard-Drive Bay . . . . . . . 69

Removing an Internal Hard Drive From the

Internal Hard-Drive Bay . . . . . . . . . . . . . . 69

Installing a Hard Drive Into a Hard-Drive

Bay . . . . . . . . . . . . . . . . . . . . . . . . . 70

Cooling Fans . . . . . . . . . . . . . . . . . . . . . . . 71

Removing a Cooling Fan . . . . . . . . . . . . . . 71

Installing a Cooling Fan. . . . . . . . . . . . . . . 73

Power Supplies . . . . . . . . . . . . . . . . . . . . . 74

Removing a Power Supply . . . . . . . . . . . . . 74

Installing a Power Supply . . . . . . . . . . . . . 75

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6Contents

System Memory . . . . . . . . . . . . . . . . . . . . . 76

General Memory Module Installation

Guidelines . . . . . . . . . . . . . . . . . . . . . . 76

Mode-Specific Guidelines . . . . . . . . . . . . . 77

Removing Memory Modules . . . . . . . . . . . . 78

Installing Memory Modules. . . . . . . . . . . . . 79

Expansion Cards and Expansion-Card Risers . . . . . . 81

Expansion Card Installation Guidelines. . . . . . . 81

Removing an Expansion Card. . . . . . . . . . . . 82

Removing an Expansion-Card Riser . . . . . . . . 83

Installing an Expansion Card . . . . . . . . . . . . 84

Installing an Expansion-Card Riser . . . . . . . . . 86

Integrated Storage Controller Card . . . . . . . . . . . 86

Removing the Storage Controller Card . . . . . . . 87

Installing the Storage Controller Card . . . . . . . 89

iDRAC6 Express Card . . . . . . . . . . . . . . . . . . 90

Removing an iDRAC6 Express Card. . . . . . . . . 90

Installing an iDRAC6 Express Card . . . . . . . . . 91

iDRAC6 Enterprise Card . . . . . . . . . . . . . . . . . 93

Removing an iDRAC6 Enterprise Card . . . . . . . 93

Installing an iDRAC6 Enterprise Card. . . . . . . . 94

Processors . . . . . . . . . . . . . . . . . . . . . . . . 95

Removing a Processor . . . . . . . . . . . . . . . 95

Installing a Processor. . . . . . . . . . . . . . . . 99

System Battery . . . . . . . . . . . . . . . . . . . . . 100

Replacing the System Battery . . . . . . . . . . 100

RAID Battery . . . . . . . . . . . . . . . . . . . . . . 103

Removing the RAID Battery. . . . . . . . . . . . 103

Installing the RAID Battery . . . . . . . . . . . . 104

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Contents 7

Control Panel Assembly—LED . . . . . . . . . . . . . 104

Removing the Control-Panel Module–LED . . . . . 104

Installing the Control-Panel Module–LED . . . . . 106

Front-Panel I/O Module . . . . . . . . . . . . . . . . . 107

Removing the Front-Panel I/O Module . . . . . . . 107

Installing the Front-Panel I/O Module . . . . . . . 109

SAS Backplane . . . . . . . . . . . . . . . . . . . . . 109

Removing the SAS Backplane . . . . . . . . . . . 109

Installing the SAS Backplane . . . . . . . . . . . 112

Power Distribution Board . . . . . . . . . . . . . . . . 113

Removing the Power Distribution Board . . . . . . 113

Installing the Power Distribution Board . . . . . . 115

System Board . . . . . . . . . . . . . . . . . . . . . . 116

Removing the System Board . . . . . . . . . . . . 116

Installing the System Board . . . . . . . . . . . . 118

4 Troubleshooting Your System . . . . . . . . 121

Safety First—For You and Your System . . . . . . . . . 121

Troubleshooting System Startup Failure . . . . . . . . 121

Troubleshooting External Connections . . . . . . . . . 121

Troubleshooting the Video Subsystem . . . . . . . . . 122

Troubleshooting a USB Device . . . . . . . . . . . . . 122

Troubleshooting a Serial I/O Device . . . . . . . . . . 123

Troubleshooting a NIC . . . . . . . . . . . . . . . . . . 123

Troubleshooting an NVRAM card . . . . . . . . . . . . 124

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8Contents

Troubleshooting a Wet System. . . . . . . . . . . . . 124

Troubleshooting a Damaged System. . . . . . . . . . 126

Troubleshooting the System Battery . . . . . . . . . . 126

Troubleshooting Power Supplies . . . . . . . . . . . 127

Troubleshooting System Cooling Problems . . . . . . 128

Troubleshooting a Fan . . . . . . . . . . . . . . . . . 128

Troubleshooting System Memory . . . . . . . . . . . 129

Troubleshooting a Hard Drive . . . . . . . . . . . . . 131

Troubleshooting an Internal Hard Drive . . . . . . . . 132

Troubleshooting a Storage Controller . . . . . . . . . 133

Troubleshooting Expansion Cards . . . . . . . . . . . 134

Troubleshooting Processors . . . . . . . . . . . . . . 136

5 Running the System Diagnostics . . . . . . 139

Embedded System Diagnostics Features . . . . . . . 139

When to Use the Embedded System Diagnostics . . . 139

Running the Embedded System Diagnostics . . . . . 140

Embedded System Diagnostics Testing Options . . . 140

Using the Custom Test Options . . . . . . . . . . . . 140

Selecting Devices for Testing. . . . . . . . . . . 141

Selecting Diagnostics Options . . . . . . . . . . 141

Viewing Information and Results . . . . . . . . . 141

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Contents 9

6 Jumpers and Connectors . . . . . . . . . . . 143

System Board Jumpers . . . . . . . . . . . . . . . . . 143

System Board Connectors . . . . . . . . . . . . . . . . 144

Disabling a Forgotten Password . . . . . . . . . . . . 146

7 Getting Help. . . . . . . . . . . . . . . . . . . . . . 149

Contacting Dell . . . . . . . . . . . . . . . . . . . . . 149

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

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10 Contents

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