Compaq Evo D310 Micro-Desktop User manual

Getting Started

Evo Desktop Family

Evo Workstation Family

Document Part Number: 191077-005

May 2002

This book will help you set up factory-provided software. Basic

troubleshooting is also provided should you have problems during

initial startup.

Compaq, the Compaq logo, and Evo are trademarks of Compaq Information

Technologies Group, L.P.

Microsoft, MS-DOS, Windows, Windows NT, windows 2000, Windows XP

Professional and Windows XP Home are trademarks of Microsoft Corporation.

Intel, Pentium, Intel Inside, and Celeron are trademarks of Intel Corporation.

All other product names mentioned herein may be trademarks of their respective

companies.

Compaq shall not be liable for technical or editorial errors or omissions

contained herein. The information in this document is provided “as is” without

warranty of any kind and is subject to change without notice. The warranties for

Compaq products are set forth in the express limited warranty statements

accompanying such products. Nothing herein should be construed as

constituting an additional warranty.

ÅWARNING: Text set off in this manner indicates that failure to follow

directions could result in bodily harm or loss of life.

ÄCAUTION: Text set off in this manner indicates that failure to follow

directions could result in damage to equipment or loss of information.

Printed in the U.S.A.

Getting Started

Evo Desktop Family

Evo Workstation Family

Fifth Edition May 2002

Document Part Number: 191077-005

Getting Started iii

Contents

1 Software Setup

Installing the Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1

File System Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

Converting to NTFS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

Transaction Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

Access Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

NTFS Convert Desktop Icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3

Installing or Upgrading Device Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3

Customizing the Monitor Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4

Turning Off Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4

Protecting Your Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–5

Restoring Your Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–5

Using the Compaq Documentation Library CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–5

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–5

2 Basic Troubleshooting

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

Helpful Hints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2

Solving General Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3

Solving Hardware Installation Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7

Diagnostic Keyboard LEDs, Front Panel LEDs and Audible Codes . . . . . . . . . . . . . . 2–8

Index

Getting Started 1–1

Software Setup

Installing the Operating System

ÄCAUTION: Do not add optional hardware devices or third-party devices

to your computer until the operating system is successfully installed.

Doing so may cause errors and may prevent the operating system from

installing properly.

The first time you turn on your computer, you may be prompted to

select a language for your operating system (OS) and then you will be

asked to install your OS. You may have more than one choice of OS.

Once you have selected an OS, you must install it completely. Read

and follow the instructions on the screen to complete the installation

of the OS.

If electing to use an OS different than what was shipped with your

system, refer to the following support Web site locations for

additional support that may be available.

■Compaq Evo™ Desktops

http://www.compaq.com/support/desktops/index.html

■Compaq Evo Workstations

http://www.compaq.com/support/workstations/index.html

ÄCAUTION: During the OS installation process, do not turn off your

computer unless you are directed to do so.

Compaq is committed to designing products, services, and programs

with improved usability and accessibility for all customers. Compaq

products with Microsoft Windows XP preinstalled, or that are XP

Ready, are designed for accessibility. These products are tested with

industry-leading Assistive Technology products to ensure equal

access—anytime, anywhere ... to anyone.

1–2 Getting Started

Software Setup

File System Format

✎Depending on your system, you may be prompted to select a file

system format during the initial setup of your system.

Hard drives can be configured in three basic formats: FAT16 and

FAT32 (for HDD partitions less than 8 GB), or NTFS (for HDD

partitions up to and greater than 8 GB), with variances of each,

depending on the operating system and hard drive support. To check

the file system format assigned to your hard drive (factory settings),

open My Computer, right-click on Local Disk (C:), then select

Properties.

✎Microsoft Windows 98 supports the FAT32 file system format only.

Converting to NTFS

NTFS offers the following features:

■Transaction logs

■Access control

Transaction Logs

Transaction logs help recover from disk failures.

Access Control

Access Control allows you to set permissions to control access to

your files and directories.

Depending on which file system format your hard drive is using, the

NTFS Convert utility may be available for you to convert part or all of

the drive partition to NTFS format.

ÄCAUTION: You may experience data loss if you attempt to convert your

drive to NTFS using the methods described in this section. Before

converting your drive, make a backup copy of all data stored on your

hard drive.

Getting Started 1–3

Software Setup

NTFS Convert Desktop Icon

Double-click the NTFS Convert icon located on the desktop. Read

and follow the instructions that appear on the screen to change the

drive partitioning. This feature is available on select models only.

Installing or Upgrading Device Drivers

To install optional hardware devices after the OS installation is

complete, you must install the device drivers for the device you are

installing.

If prompted for the I386 directory, replace the path specification with

C:\I386, or use the Browse button of the dialog box to locate the I386

folder. This action points the OS to the appropriate drivers.

✎You can obtain the latest support software, including support software

for your OS from the Compaq Web site:

http://www.compaq.com/support

You can also obtain the latest support software through a subscription

to the Compaq Support CD Kit using the Support Software

Management order form available at one of the following Web sites:

http://www.compaq.com/support/files/workstations/us/purchase.html

http://www.compaq.com/support/files/desktops/us/purchase.html

These sites also provide information on how to purchase a

subscription.

✎If your system has a optical RW drive, you must install the

appropriate application to be able to write to the drive. To install the

drivers, double-click the Setup Compaq Software icon on the desktop

or the application launcher and select the Easy CD Creator and Direct

CD option when prompted.

1–4 Getting Started

Software Setup

Customizing the Monitor Display

To change the default configuration settings for your monitor display,

such as the screen resolution, color settings, and font sizes,

double-click the Display icon in the Control Panel. For more

information about your display driver and other utilities that you can

use with your graphics controller, refer to your graphics controller

documentation.

✎You can obtain the latest graphics drivers from the Compaq Web site

at http://www.compaq.com/support.

Turning Off Your Computer

To properly turn off your computer, click Shut Down on the Start

menu. The computer will automatically shut down.

In Windows NT Workstation 4.0, the power button always functions

as a power switch. However, in the default configuration of

Windows 98, Windows 2000 Professional, Windows XP Professional

or Windows XP Home, pressing the power button does not turn off

the power, but causes the computer to enter a low-power state (also

known as the S3 state). This default configuration allows you to

quickly power down, without closing applications, and to quickly

return to the same operational state without any data loss.

✎To manually force the computer into an OFF state, press and hold the

power button for four seconds.

ÄCAUTION: Manually forcing the computer off can cause loss of data.

✎To reconfigure the power button to work in On/Off mode, run

Computer Setup. Refer to the Computer Setup (F10) Utility Guide for

Computer Setup instructions.

Getting Started 1–5

Software Setup

Protecting Your Software

To protect your software from loss or damage, keep a backup copy

of all system software, applications, and related files stored on your

hard drive. Refer to your OS or backup utility documentation for

instructions on making backup copies of your data files.

Restoring Your Software

Evo Desktops and Evo Workstations ship with a specific Compaq

Restore CD, a Compaq Operating System CD, and a Microsoft

Service Pack CD. For more information on this topic, refer to the

appropriate CD that came with your computer.

✎The Microsoft Service Pack CD may be integrated with the Compaq

Operating System CD on select models.

Using the Compaq Documentation Library CD

Refer to the Compaq Documentation Library CD for additional

product documentation. Insert the compact disc into the CD-ROM

drive, then select the document you want to read from the menu that

appears on the screen.

✎The menu and documents are displayed in the language chosen

during your initial system setup or specified later in your Windows

Regional Settings. If the Regional Settings do not match any of the

languages supported on the CD, the menu and books are displayed in

English.

Getting Help

Additional help and other information can be obtained through

Compaq Technical Support information at http://www.compaq.com or in

the warranty information included with your computer.

Getting Started 2–1

Basic Troubleshooting

Overview

This chapter is intended for basic troubleshooting only. A

comprehensive Troubleshooting Guide is available on the

Compaq Documentation Library CD and on the Web at

http://www.compaq.com/support.

You may elect to purchase a Compaq Quick Troubleshooting Guide

(part number 120205-002) that contains easy to follow flow charts

that can lead you through the debug process. This guide was written

for Compaq authorized service providers and contains steps that may

be beyond the technical capabilities of some users. Improperly

performing some processes identified in the guide may damage the

computer and/or void your warranty. If you are unsure of your ability

to perform the task, or if you are concerned about voiding your

product warranty, contact you local authorized sales or service

representative before undertaking the recommended corrective action.

If electing to use an OS different than what was shipped with your

system, refer to the following support Web site locations for

additional support that may be available.

■Compaq Evo Desktops and Compaq Evo Workstations

http://www.compaq.com/support/reference_library/selectproduct.asp

See Restoring Your Software in Chapter 1 for information regarding

software problems.

2–2 Getting Started

Basic Troubleshooting

Helpful Hints

If you encounter some minor problem with your computer, monitor,

or software, refer to the following list of general suggestions before

taking further action:

■Check that the computer and monitor are plugged into a working

electrical outlet.

■Check to see that the computer is turned on and the green power

light is on.

■Check to see that the monitor is turned on and the green monitor

light is on.

■Turn up the brightness and contrast controls of the monitor if the

monitor is dim.

■Press and hold any key. If the system beeps, then your keyboard is

operating correctly.

■Check all cable connections for loose connections or incorrect

connections.

■Reconfigure your computer after installing a non–plug and play

expansion board or other option. See “Solving Hardware

Installation Problems” for instructions.

■Be sure that all the needed device drivers have been installed. For

example, if you have connected a printer, you need to install a

printer driver.

■Remove all diskettes from your system before turning it on.

■If you have installed an operating system other than the

factory-installed operating system, check to be sure that it is

supported on your system.

■If your system has an AGP card installed (on select models only),

the monitor must be plugged into the monitor connector on the

AGP card. The other monitor connector is disabled and if the

monitor is connected into this port, the monitor will not function.

ÄCAUTION: When the computer is plugged into an AC power source,

there is always voltage applied to the system board. You must

disconnect the power cord from the power source before opening the

computer to prevent system board or component damage.

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