Compaq Dc5850 - Microtower PC User manual

November 2009

Table of Contents:

Introduction ...........................................................................................1

ASF ................................................................................................................2

Intel AMT ........................................................................................................2

DASH .............................................................................................................2

Use Case –Asset Management...........................................................3

Use Case –Remote Remediation Services.............................................4

Use Case –Proactive Management Services .........................................5

For more information .............................................................................8

Introduction

Corporate IT departments face tough challenges in providing large scale PC

management. These challenges can become increasingly costly in terms of time,

manpower, and budget. The widespread physical location of systems, system power

state or a non-functional operating system can lead to inaccurate or even

impossible management.

Management technologies are now available to ease client management with

platform resident hardware and firmware solutions. HP offers the following

solutions:

ASF

AMT

DASH

AMT and DASH give corporate IT departments the means to remotely manage

multiple clients in an Out-Of-Band (OOB) environment. OOB manageability allows

PC control and configuration regardless of the system power state or presence of an

operating system.

OOB manageability only requires that a platform be connected to a network and

to a power source. Note: An OOB managed system must be connected to a power

source but does not have to be turned on. AC power from a wall socket or DC

power from a battery are both acceptable.

ASF

Alert Standard Format (ASF) was the computer industry’s initial attempt to

standardize out-of-band management capabilities. Introduced in 2001, ASF is an

older standard with limited functionality and industry support.

The goals of ASF are to provide the following:

Advanced warning and system failure indication from managed clients to

remote consoles.

OS-absent functionality such as a presence heartbeat.

OS-absent remote control capability such as remote power and boot control.

Ensure interoperability between vendors of alerting and corrective-action

devices.

Intel AMT

Intel Active Management Technology (AMT) is an Intel initiative to provide OOB

manageability for desktop PCs and notebooks. AMT was introduced in 2006 and

has continual development from Intel.

The goals of Intel AMT are to provide the following:

OOB access with built-in manageability in the chipset.

Asset management for tracking and inventory.

Remote remediation services with redirection and remote control.

Proactive management services with alerts, event logging and reporting.

Intel AMT is available on systems with Intel vPro Technology

DASH

DASH (Desktop and mobile Architecture for System Hardware) is an initiative to

define protocols and processes for over-the-wire management of desktops,

workstations, laptops, and converged devices.

DASH is defined by the Distributed Management Task Force (DMTF), an industry

organization leading the development of management standards. A number of

companies provided input into the creation of the specification including:

Hewlett-Packard

Intel

AMD

Broadcom

DASH is an alternative to Intel AMT and shares many of the same features and

goals as Intel AMT. However, Intel AMT is proprietary to Intel and can only be used

with high-end Intel desktop and mobile chipsets, whereas DASH is compatible with

any chipset providing certain requirements are met.

Intel AMT v3.2 and later contain DASH support although the level of support is

dependent on the Intel AMT version.

Use Case –Asset Management

Asset management is the ability to remotely manage many systems with a single

console to detect and track PCs and their components.

Management technologies use hardware and software inventory capabilities that

are available at all times to give an accurate response.

Off

Crashed

Corporate Systems

Management Console

1. IT polls clients for HW

assets.

2. Clients respond with HW

information regardless of

power state or OS

availability.

3. Results in accurate HW

asset management

throughout the corporation.

Figure 1: Asset Management

Use Case –Remote Remediation Services

Remote remediation is the ability to remotely diagnose and solve system

malfunctions to reduce downtime and productivity loss.

Management technologies use media and text redirection along with remote power

and booting to correct problems.

IT Department

Figure 2: Remote Remediation

BSOD System

Fixed System

1) User calls for help with BSOD

2) IT takes control of the managed

system and reboots it.

Bootable Diagnostic Image

4) IT remotely diagnose and correct problem.

3) Redirect system to IT diagnostic

image

Use Case –Proactive Management Services

Proactive management is the ability to generate alerts on pre-determined events

and log them for later analysis.

Management technologies use event-based alerting along with event logging and

reporting to aid IT departments in detecting failing systems and correcting the

problem before an actual failure occurs.

IT Department

Figure 3: Proactive Management

1) Hard drive fails SMART and the event is logged

No alert is sent to IT because system is

not on the network.

2) IT reads event log to determine if an event occurred

while the system was offline

3) IT sees the SMART failure event.

4) IT sends personnel to backup data and replaces HDD

before HDD crash occurs.

Later, the network is restored.

Offline System

Online System

High Level Comparison of Management Choices

ASF

AMT

DASH

Alert Standard Format

Active Management

Technology

Desktop and mobile

Architecture for System

Sponsor

DMTF

Intel

DMTF

Description

Standard defined out-

of-band PC

management (when OS

is not running

Intel initiative

delivering enhanced

out-of-band

management

Next generation

standard for secure out-

of-band and remote PC

management based on

web services (WS-

management)

Introduced

v2.0 –2001

v2.x –2006

v3.x –2007

v4.0/5.0 - 2008

v1.0 –March 2007

v1.1 –December 2007

Industry support

Weak PC supplier

support

Uses unpopular

connection & transport

methods (non-secure)

Poor console adoption

due to non-normative

standard

HP has offered AMT-

capable desktops and

notebooks since 2006

Console support

provided by HP

Software, Altiris,

Microsoft, LANDesk,

and others

Co-chairs: HP and Dell

Key contributors: AMD

(ATI), Broadcom, Dell,

HP, IBM, Intel, NVIDIA

Monitoring companies

include: Symantec,

Avocent LANDesk,

Lenovo, Microsoft,

Symantec

OOB

Management

No –System must first

be remotely woken to

Yes –System can be

managed in any

power state S0–S5

Yes –System can be

managed in any power

state S0–S5

Remote Control

Limited –Only remote

reboot and wake

Yes –Media and text

redirection, remote

wake, reboot,

shutdown

Yes–Media and text

redirection, remote

wake, reboot, shutdown

Remote Boot

Yes-PXE

Yes –PXE and IDE

Redirect

Yes –PXE and USB

Redirect

Event alerting

Yes –Preset (restrictive)

Yes –Policy based

(flexible)

Yes –Policy based

(flexible)

Event logging

Yes

Asset Information

Yes –Hardware and

software inventory

Yes –Hardware and

software inventory

Non-Volatile

Storage

Yes –3rd Party Data

Store

Yes –Opaque Data

Secure

Communication

Limited –pre-shared

keys

Yes –TLS, Kerberos

Yes –Kerberos

Transport Layer

UDP –often blocked by

routers

TCP –preferred routing

protocol

TCP –preferred routing

protocol

Remote Control

Protocol

RMCP –UDP based

and obscure

SOAP / WS-MAN –

well known

WS-MAN –well known

HP Desktop Implementation

HP Desktop System

Management Capabilities

HP Compaq dc7700p Business PC (vPro SKU)

AMT

ASF

HP Compaq dc7700p Business PC (non-vPro SKU)

ASF

HP Compaq dc7800p Business PC (vPro SKU)

AMT

DASH

ASF

HP Compaq dc7800p Business PC (non-vPro SKU)

ASF

HP Compaq dc5850 Business PC

DASH (with DASH capable up

NIC)

HP Compaq dc7900 Business PC (vPro SKU)

AMT

DASH

ASF

HP Compaq dc7900 Business PC (non-vPro SKU)

ASF

HP Compaq dc7900 Business PC (non-vPro SKU)

DASH (with DASH capable up

NIC)

ASF

HP Compaq 8000 Elite Business PC

AMT

DASH

HP Compaq 6000 Pro Business PC

AMT

DASH

HP Compaq 6005 Pro Business PC

ASF

DASH

For more information

Additional manageability resources are available online

vPro Setup and Configuration

for the dc7800p Business PC

with Intel vPro Processor

Technology White Paper

http://bizsupport.austin.hp.com/bc/docs/support/Su

pportManual/c01159932/c01159932.pdf

vPro Prerequisites and Trade-

offs for the dc7800p Business

PC with Intel vPro Processor

Technology White Paper

http://bizsupport.austin.hp.com/bc/docs/support/Su

pportManual/c01159976/c01159976.pdf

HP Compaq dc7800p

Business PC with Intel vPro

Processor Technology and

Virtual Appliances White

Paper

http://bizsupport.austin.hp.com/bc/docs/support/Su

pportManual/c01159978/c01159978.pdf

HP Business Notebooks and

Desktop PCs with Intel Centrino

Pro and Intel vPro Processor

Technology Web Site

http://www.hp.com/sbso/solutions/pc_expertise/arti

cle/cpro-vpro.html

Implementing Out-of-Band

Desktop Management with

DASH White Paper

http://bizsupport1.austin.hp.com/bc/docs/support/S

upportManual/c01944865/c01944865.pdf

is subject to change without notice. The only warranties for HP products and services

are set forth in the express warranty statements accompanying such products and

services. Nothing herein should be construed as constituting an additional warranty. HP

shall not be liable for technical or editorial errors or omissions contained herein. Itanium

is a trademark or registered trademark of Intel Corporation or its subsidiaries in the

United States and other countries.

[603023-001, [November 2009]

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