Compaq D338 - Microtower Desktop PC Programming manual

Desktop Management Guide

Business Desktops

Document Part Number: 312947-002

September 2003

This guide provides definitions and instructions for using security and

Intelligent Manageability features that are preinstalled on select

models.

HP, Hewlett Packard, and the Hewlett-Packard logo are trademarks of

Hewlett-Packard Company in the U.S. and other countries.

Compaq and the Compaq logo are trademarks of Hewlett-Packard Development

Company, L.P. in the U.S. and other countries.

Microsoft, MS-DOS, Windows, and Windows NT are trademarks of Microsoft

Corporation in the U.S. and other countries.

All other product names mentioned herein may be trademarks of their respective

companies.

Hewlett-Packard Company shall not be liable for technical or editorial errors or

omissions contained herein or for incidental or consequential damages in

connection with the furnishing, performance, or use of this material. The

information in this document is provided “as is” without warranty of any kind,

including, but not limited to, the implied warranties of merchantability and

fitness for a particular purpose, and is subject to change without notice. The

warranties for HP products are set forth in the express limited warranty

statements accompanying such products. Nothing herein should be construed as

constituting an additional warranty.

This document contains proprietary information that is protected by copyright.

No part of this document may be photocopied, reproduced, or translated to

another language without the prior written consent of Hewlett-Packard

Company.

ÅWARNING: Text set off in this manner indicates that failure to follow

directions could result in bodily harm or loss of life.

ÄCAUTION: Text set off in this manner indicates that failure to follow

directions could result in damage to equipment or loss of information.

Desktop Management Guide

Business Desktops

Second Edition (September 2003)

Document Part Number: 312947-002

Desktop Management Guide www.hp.com iii

Contents

Desktop Management Guide

Initial Configuration and Deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Remote System Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Software Updating and Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

HP Client Manager Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Altiris Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Altiris PC Transplant Pro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

System Software Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Proactive Change Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

ActiveUpdate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

ROM Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Remote ROM Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

HPQFlash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

FailSafe Boot Block ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Replicating the Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Dual-State Power Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

World Wide Web Site. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Building Blocks and Partners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Asset Tracking and Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Password Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Establishing a Setup Password Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . 25

Establishing a Power-On Password Using

Computer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Embedded Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

DriveLock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Smart Cover Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Smart Cover Lock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Master Boot Record Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Before You Partition or Format the Current Bootable Disk. . . . . . . . . . . . . . . . . . . . 47

Cable Lock Provision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

iv www.hp.com Desktop Management Guide

Contents

Fingerprint Identification Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Fault Notification and Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Drive Protection System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Surge-Tolerant Power Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Thermal Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Index

Desktop Management Guide www.hp.com 1

Desktop Management Guide

HP Intelligent Manageability provides standards-based solutions for

managing and controlling desktops, workstations, and notebook

PCs in a networked environment. HP pioneered desktop

manageability in 1995 with the introduction of the industry’s first

fully manageable desktop personal computers. HP holds a patent on

the manageability technology. Since then, HP has led an

industry-wide effort to develop the standards and infrastructure

required to effectively deploy, configure, and manage desktops,

workstations, and notebook PCs. HP works closely with leading

management software solution providers in the industry to ensure

compatibility between Intelligent Manageability and these products.

Intelligent Manageability is an important aspect of our broad

commitment to providing you with PC Lifecycle Solutions that assist

you during the four phases of the desktop PC lifecycle—planning,

deployment, management, and transitions.

The key capabilities and features of desktop management are:

■Initial configuration and deployment

■Remote system installation

■Software updating and management

■ROM flash

■Asset tracking and security

■Fault notification and recovery

✎Support for specific features described in this guide may vary by

model or software version.

2 www.hp.com Desktop Management Guide

Desktop Management Guide

Initial Configuration and Deployment

The computer comes with a preinstalled system software image. After

a brief software “unbundling” process, the computer is ready to use.

You may prefer to replace the preinstalled software image with a

customized set of system and application software. There are several

methods for deploying a customized software image. They include:

■Installing additional software applications after unbundling the

preinstalled software image.

■Using software deployment tools, such as Altiris Deployment

Solution™, to replace the preinstalled software with a customized

software image.

■Using a disk cloning process to copy the contents from one hard

drive to another.

The best deployment method depends on your information

technology environment and processes. The PC Deployment section

of the HP Lifecycle Solutions Web site

(http://h18000.www1.hp.com/solutions/pcsolutions) provides

information to help you select the best deployment method.

The Restore Plus! CD, ROM-based setup, and ACPI hardware

provide further assistance with recovery of system software,

configuration management and troubleshooting, and power

management.

Desktop Management Guide www.hp.com 3

Desktop Management Guide

Remote System Installation

Remote System Installation allows you to start and set up the system

using the software and configuration information located on a

network server by initiating the Preboot Execution Environment

(PXE). The Remote System Installation feature is usually used as a

system setup and configuration tool, and can be used for the

following tasks:

■Formatting a hard drive

■Deploying a software image on one or more new PCs

■Remotely updating the system BIOS in flash ROM (“Remote

ROM Flash” on page 7)

■Configuring the system BIOS settings

To initiate Remote System Installation, press F12 when the

F12 = Network Service Boot message appears in the lower-right

corner of the HP logo screen. Follow the instructions on the screen

to continue the process. The default boot order is a BIOS

configuration setting that can be changed to always attempt to PXE

boot.

HP and Altiris, Inc. have partnered to provide tools designed to make

the task of corporate PC deployment and management easier and less

time-consuming, ultimately lowering the total cost of ownership and

making HP PCs the most manageable client PCs in the enterprise

environment.

4 www.hp.com Desktop Management Guide

Desktop Management Guide

Software Updating and Management

HP provides several tools for managing and updating software on

desktops and workstations—Altiris; Altiris PC Transplant Pro; HP

Client Manager Software, an Altiris solution; System Software

Manager; Proactive Change Notification; and ActiveUpdate.

HP Client Manager Software

Intelligent HP Client Manager Software (HP CMS) tightly integrates

HP Intelligent Manageability technology within Altiris to provide

superior hardware management capabilities for HP access devices

that include:

■Detailed views of hardware inventory for asset management

■PC health check monitoring and diagnostics

■Proactive notification of changes in the hardware environment

■Web-accessible reporting of business critical details such as

machines with thermal warnings, memory alerts, and more

■Remote updating of system software such as device drivers and

ROM BIOS

■Remote changing of boot order

For more information on the HP Client Manager, visit

http://h18000.www1.hp.com/im/client_mgr.html.

Altiris Solutions

HP Client Management Solutions provide centralized hardware

management of HP client devices for all IT lifecycle areas.

■Inventory and Asset Management

❏SW license compliance

❏PC tracking and reporting

❏Lease contract, fixing asset tracking

■Deployment and Migration

❏Microsoft Windows 2000 or Windows XP Professional or

Home Edition migration

Desktop Management Guide www.hp.com 5

Desktop Management Guide

❏System deployment

❏Personality migrations

■Help Desk and Problem Resolution

❏Managing help desk tickets

❏Remote troubleshooting

❏Remote problem resolution

❏Client disaster recovery

■Software and Operations Management

❏Ongoing desktop management

❏HP system SW deployment

❏Application self-healing

On selected desktop and notebook models, an Altiris management

agent is included as part of the factory loaded image. This agent

enables communication with the Altiris Development Solution which

can be used to complete new hardware deployment or personality

migration to a new OS using easy-to-follow wizards. Altiris solutions

provide easy-to-use software distribution capabilities. When used in

conjunction with System Software Manager, or the HP Client

Manager, administrators can also update ROM BIOS and device

driver software from a central console.

For more information, visit http://www.hp.com/go/easydeploy.

Altiris PC Transplant Pro

Altiris PC Transplant Pro offers painless PC migration by preserving

old settings, preferences, and data and migrating them to the new

environment quickly and easily. Upgrades take minutes rather than

hours or days, and the desktop looks and works just as the users

expect.

For more information and details on how to download a

fully-functional 30-day evaluation version, visit

http://h18000.www1.hp.com/im/prodinfo.html#deploy.

6 www.hp.com Desktop Management Guide

Desktop Management Guide

System Software Manager

System Software Manager (SSM) is a utility that lets you update

system-level software on multiple systems simultaneously. When

executed on a PC client system, SSM detects both hardware and

software versions, then updates the appropriate software from a

central repository, also known as a file store. Driver versions that

are supported by SSM are denoted with a special icon on the driver

download Web site and on the Support Software CD. To download

the utility or to obtain more information on SSM, visit

http://h18000.www1.hp.com/im/ssmwp.html.

Proactive Change Notification

The Proactive Change Notification program uses the Subscriber's

Choice Web site in order to proactively and automatically:

■Send you Proactive Change Notification (PCN) e-mails

informing you of hardware and software changes to most

commercial computers and servers, up to 60 days in advance.

■Send you e-mail containing Customer Bulletins, Customer

Advisories, Customer Notes, Security Bulletins, and Driver alerts

for most commercial computers and servers.

You create your own profile to ensure that you only receive the

information relevant to a specific IT environment. To learn more

about the Proactive Change Notification program and create a custom

profile, visit http://www.hp.com/go/pcn.

ActiveUpdate

ActiveUpdate is a client-based application from HP. The

ActiveUpdate client runs on the local system and uses the

user-defined profile to proactively and automatically download

software updates for most HP commercial computers and servers.

These downloaded software updates can be intelligently deployed to

the machines for which they are intended by HP Client Manager

Software and System Software Manager.

To learn more about ActiveUpdate, download the application,

and create a custom profile, visit

http://h18000.www1.hp.com/products/servers/management/active

update/index.html.

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