Compaq 5700 User manual

United States

Maintenance & Service Guide

Presario 5700 Series Personal Computers

Models: 5710, 5711, 5712, 5714, 5715, 5716, 5717, 5718, 5721,

5722, 5724, 5726, 5728, 5733, 5735, 5736, 5738, 5745 and 5746

Removal & Replacement | Jumpers & Switches | Specifications | Connector Pins |

Product Description

Troubleshooting

Illustrated Parts

Removal & Replacement

Jumpers & Switches

Specifications

Connector Pins

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Welcome to the Presario 5700 Series Maintenance and Service Guide. This online guide is designed to serve the needs of

those whose job it is to repair Compaq products. Many of the components of the hardcopy MSG are contained in this online

guide. The Notice contains the copyright and trademark information. The Preface shows symbol conventions, Technician Notes

and Serial Number locations on the unit.

Download a ZIP file of the complete MSG to local hard drive.

This MSG will be periodically maintained and updated as needed.

To report a technical problem, contact your Regional Support Center or IM Help Center.

For content comments or questions, contact the Editor.

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United States

Maintenance & Service Guide

Presario 5700 Series Personal Computers

Models: 5710, 5711, 5712, 5714, 5715, 5716, 5717, 5718, 5721,

5722, 5724, 5726, 5728, 5733, 5735, 5736, 5738, 5745 and 5746

Removal & Replacement

Jumpers & Switches | Specifications | Connector Pins | Power Cord Requirements

Symbols

The following words and symbols mark special messages throughout this guide.

WARNING: Text set off in this manner indicates that failure to follow directions in the warning could

result in bodily harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions in the caution could result

in damage to equipment or loss of data.

IMPORTANT: Text set off in this manner presents clarifying information or

specific instructions.

NOTE: Text set off in this manner presents commentary, sidelights,

or interesting points of information.

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Technician Notes

WARNING: Only authorized technicians trained by Compaq should repair this equipment. All

troubleshooting and repair procedures are detailed to allow only subassembly/module level repair.

Because of the complexity of the individual boards and subassemblies, the user should not attempt to

make repairs at the component level or to make modifications to any printed circuit board. Improper

repairs can create a safety hazard. Any indications of component replacement or printed circuit board

modifications may void any warranty.

Serial Number

When requesting information or ordering spare parts, the computer serial number should be provided to Compaq. The

serial number can be found on the rear of the computer next to the fan grill and on the front bezel behind the drive

access door.

Locating Additional Information

The following documentation is available to support this product:

Compaq Presario documentation set● Introducing Windows 95 Guide● Service Training Guides● Compaq Service Advisories and Bulletins● Compaq QuickFind● Compaq Service Quick Reference Guide● Compaq Help Center●

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United States

Maintenance & Service Guide

Presario 5700 Series Personal Computers

Models: 5710, 5711, 5712, 5714, 5715, 5716, 5717, 5718, 5721,

5722, 5724, 5726, 5728, 5733, 5735, 5736, 5738, 5745 and 5746

Removal & Replacement | Jumpers & Switches | Specifications | Connector Pins

Models and Features

Controls and Lights Index

Power Management

Power Cord Requirements

Product Description

The Presario 5700 Series Internet PCs provide owners with the broadest array of choices

for high-speed access to the Internet. The new minitowers are equipped for the future

with an Industry-Standard Y2K Compliant design. Some models also provide Home

Phone line Networking that allows you to share simultaneous use of one Internet

account, printers, and more over your existing phone lines.

This section describes the model numbers and features of the Compaq Presario 5700

Series of personal computers.

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United States

Maintenance & Service Guide

Presario 5700 Series Personal Computers

Models: 5710, 5711, 5712, 5714, 5715, 5716, 5717, 5718, 5721,

5722, 5724, 5726, 5728, 5733, 5735, 5736, 5738, 5745 and 5746

Removal & Replacement | Jumpers & Switches | Specifications | Connector Pins

Clearing CMOS

Power-On Self-Test (POST)

Diagnostic Error Codes

Troubleshooting Without Diagnostics

Troubleshooting

This section provides troubleshooting information for Compaq Presario

5700 Series Personal Computers. Power-On Self-Test (POST)

messages, diagnostic error codes, and memory error codes appear in

tables.

The message and code tables include a description of the error, the

probable cause, and the recommended action that should be taken to

resolve the error condition.

Adherence to the procedures and precautions described in this section

is essential for proper service.

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United States

Maintenance & Service Guide

Presario 5700 Series Personal Computers

Models: 5710, 5711, 5712, 5714, 5715, 5716, 5717, 5718, 5721,

5722, 5724, 5726, 5728, 5733, 5735, 5736, 5738, 5745 and 5746

Removal & Replacement | Jumpers & Switches | Specifications | Connector Pins

Topics

System Unit

Mass Storage

Cables

Boards

Modems

Keyboards/Mouse

Monitors

Return Kits

Documentation

Illustrated Parts

This section provides illustrated parts and a reference for spare parts numbers

for Compaq Presario 5700 Series Personal Computers.

When requesting information or ordering spare parts, the computer serial

number should be provided to Compaq. The serial number is displayed on the

back of the chassis and behind the drive cover.

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United States    
STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH
 
Maintenance & Service Guide
Presario 5700 Series Personal Computers
Models: 5710, 5711, 5712, 5714, 5715, 5716, 5717, 5718, 5721,
5722, 5724, 5726, 5728, 5733, 5735, 5736, 5738, 5745 and  5746
MSG Index | Home  |   Preface    |   Product Description   |   Troubleshooting   |   Illustrated Parts   |   
Removal & Replacement | Jumpers & Switches   |   Specifications   |   Connector Pins  
Disassembly
Sequence
Preparation for
Disassembly
Serial Number Location
Chassis
Mass Storage Devices
Button Board
Front I/O Cable
Creativity Action Center
Fan
Option Card Retainer
Graphics Board
Removal and Replacement
This chapter provides general service information for Compaq Presario 5700 Series Personal
Computers. Adherence to the procedures and precautions described in this chapter is
essential for proper service.
The topics discussed in this section include the following:
Electrostatic Discharge● 
Generating Static● 
Preventing Electrostatic Damage to Equipment● 
Preventing Damage to Drives● 
Grounding Methods● 
Grounding Workstations● 
Grounding Equipment● 
Recommended Materials and Equipment● 
Tool Requirements● 
Screws● 
Cables and Connectors● 
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Fax/Modem

Networking Interface Card

Memory

Processor

Processor Retention Clips

RTC Battery

System Board Cables

System Board

Parallel Port

Back I/O Panel

Power Supply

Electrostatic Discharge

A sudden discharge of static electricity from a finger or other conductor can destroy

static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but

damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not be

affected at all and will work perfectly throughout a normal cycle. Or it may function

normally for a while, then degrade in the internal layers, reducing its life expectancy.

Networks built into many integrated circuits provide some protection, but in many cases,

the discharge contains enough power to alter device parameters or melt silicon junctions.

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Generating Static

The accompanying table shows typical electrostatic voltages generated by different

activities.

Typical Electrostatic Voltages

Relative Humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tubes 2,000 V 700 V 400 V

Removing DIPS from vinyl trays 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCBs 26,000 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

NOTE: 700 volts can degrade a product.

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