CognitiveTPG Ci User manual

C-Series Printers

User’s Manual

105-069-03 Revision A 3/22/07

*105-169-03*

Cognitive™, Cxi™, Ci™, and Compact Industrial™ are trademarks of Cognitive. Microsoft®

and Windows™ are trademarks of Microsoft Corporation. Other product and corporate names

used in this document may be trademarks or registered trademarks of other companies, and

are used only for explanation and to their owner’s benefit, without intent to infringe.

All information in this document is subject to change without notice, and does not represent a

commitment on the part of Cognitive. No part of this document may be reproduced for any

reason or in any form, including electronic storage and retrieval, without the expressed written

permission of Cognitive. All program listings in this document are copyrighted and are the

property of Cognitive and are provided without warranty.

To contact Cognitive,

Write, email, or call:

Cognitive Solutions, Inc.

4403 Table Mountain Drive

Suite A

Golden, CO 80403

E-Mail: [email protected]

Telephone: +1.800.525.2785

Fax: +1.303.279.951

Table of Contents

CHAPTER 1: WELCOME 1

CHAPTER 2: GETTING STARTED 3

Outside the Printer 3

Inside the Printer 5

Paper Media Guide Bar 6

Connection Ports and Power Connector 7

Take Up Spindle and Take Up Clutch (Gears) 7

Supply Spindle and Supply Clutch 8

Printhead Assembly (TPH, Shield, Bracket, and LED Array) 8

Platen and Index Sensor 9

Understanding the Control Panel Buttons and the LCD (Cxi Only) 10

Understanding the LCD Menu Structure 12

Setting Up the Cxi and Ci Printers 14

Printer Requirements 14

Unpacking the Printer 15

Controls, Indicators, and Connectors 16

Connecting Data Cables to the Printer: 17

USB-A HOST Connectivity 18

Connecting Power to the Printer 19

Printer Power Test 22

Thermal Transfer Ribbon Loading (TT Printers Only) 24

Loading Media 34

Loading Large Roll OD Media 43

User Adjustable Sensor 49

Gap Mode 49

Black Mark Mode 50

Performing the Self Test 51

CHAPTER 3: SOFTWARE INSTALLATION 54

CHAPTER 4: USING THE ADMINISTRATOR TOOL 55

Connect to the Printer 55

Change a Printer Setting 57

IO Settings 58

Printer Settings 59

Label Positioning 60

Calibrating the Printer 60

Method 2: Calibrate by Performing a Self Test; See Chapter 2 of this User’s

Guide 61

Method 3: Calibrate Using Cognitive Programming Language (CPL) 61

Fonts/Objects 62

Profile Management 63

Firmware Upgrade 64

PCL Windowing 65

CPL Editor 66

CHAPTER 5: USB-A HOST 67

Using USB Hubs, Keyboards and Scanners 67

Using a USB Flash Drive 68

Loading Settings Using a USB Flash Drive 68

To load settings using the USB A Host, follow these steps: 68

Loading Objects Using a USB Flash Drive 68

To load objects using the USB A Host, follow these steps: 68

Loading Firmware Using a USB Flash Drive 69

To load firmware using the USB A Host, follow these steps: 69

CHAPTER 6: NETWORK PRINTING 70

Assigning a Static Address 70

Using Automatic Address Assignment 71

Verifying Network Settings 72

Configuring a Printer Driver for Network Use 73

Sharing the Printer on a Network 75

Network Support Materials 76

CHAPTER 7: PRINTING STANDARD LABELS AND TAGS 77

Using Label Software 77

Using CPL Programming 77

Using Third-Party and Proprietary Applications 79

Printing from Microsoft Word 79

To Configure the Software for a Cognitive Printer 79

Setting Label Size 81

Creating a Label and Barcode 84

Design the label in a Word document. Use the following steps to design a barcode. 84

Printing a Label 84

Make sure that the printer is connected to the computer and powered on. Ensure that the

media is loaded correctly. Use the following steps to print the label: 84

Printing from Proprietary Applications 84

CHAPTER 8: TROUBLESHOOTING 85

Isolating Problems 85

Run a Printer Self Test 85

Print a Proven Label Format 85

Print a New Label Format 86

Check the Label Format Header Line 86

“Comment Out” Portions of the Non-Working Label Format 86

Common Issues 87

General Troubleshooting Tips 90

CHAPTER 9: PRINTER SPECIFICATIONS 91

C Series Technical Specification Information: 91

Standard Features 91

Optional Features 92

Printing Specifications 92

Media Specifications 93

Media Indexing 93

Ribbon Specifications 94

Label Roll Changes per Ribbon 94

Font Specifications 94

Bar Code Symbologies and Specifications 95

Cognitive Programming Language (CPL) 95

Communications Specifications 96

Electrical Specifications 96

International Environment Compliance 96

International Regulatory Compliance 96

Environmental Specifications 96

Physical Specifications 97

Software 97

Preventive Maintenance 97

Cleaning 97

Warranty 98

CHAPTER 10: CONSUMABLES 99

Compatible Media 99

Consumables 99

DT Labels and Tags 100

TT Labels and Tags 102

DT Butterfly Labels 103

TT Butterfly Labels 104

DT Rattail Labels 104

TT Rattail Labels 104

DT Non-Adhesive Tags 104

TT Non-Adhesive Tags 105

Ribbons 106

Accessories 107

CHAPTER 11: CLEANING AND PREVENTIVE MAINTENANCE 108

Cleaning Instructions 108

Printhead Assembly Removal and Replacement 110

Printhead Assembly Removal 110

Printhead Assembly Replacement 112

Platen Assembly Removal and Replacement 115

Platen Assembly Removal 115

Platen Assembly Replacement 119

CHAPTER 12: SUPPORT 124

Contacting Customer Support 124

Telephone Technical Support 124

Finding Help on the Web 124

Cognitive Media Support 124

C Series Sales Support 125

105-169-03

Chapter 1: Welcome

Congratulations on the purchase of a Cognitive Compact Industrial C Series

thermal label printer. With its 2-year warranty, mid-range performance, and

customer service, the printer will provide you continuous label printing with very

little downtime and at the highest quality. Cognitive Solutions is committed to

providing a high-performance and reliable user experience. This User’s Manual

provides information on how to install the printer and includes all necessary user

support information.

The following list of C Series documentation is located on the Companion CD, which

ships with every printer. It is also available at:

http://compactindustrial.com/cseries/documentation/documentation.html

World Wide Web — Visit http://www.compactindustrial.com or

http://www.compactindustrial.com/cseries/support/support.html to download the

latest C Series firmware, the current printer drivers, or to download or view C

Series documentation support.

Quick Start Guide — The Quick Start Guide provides illustrated Cxi and Ci high-

level printer setup information including media loading, ribbon loading for thermal

transfer models, and software/drivers installation instructions. A printed copy of

this document is provided with every C Series printer. Chapter 2 of this User’s

Guide provides further instructions on setting up your Cxi and Ci printers.

Programmer’s Guide — The Programmer’s Guide provides information about how

to program all Cognitive printers. For up-to-date firmware release notes and to

download the most recent firmware required for the Cxi and Ci printers visit:

http://www.compactindustrial.com/cseries/support/support.html

Chapter

105-169-03

Ethernet Printer Information — The Ethernet Printer Information provides

information for configuring and troubleshooting the internal Ethernet print server. The

Ethernet Printer Information is a section of the Programmer’s Guide.

Printer Drivers (Microsoft Windows® only) —Printer drivers required for the C

Series printers are provided on the Companion CD which ships with the printer. The

latest drivers can also be found on Cognitive’s web site www.compactindustrial.com .

Full instructions on how to load these drivers are located in Chapter 3 of this User’s

Guide.

Consumables Guide — To ensure full printhead warranty on all C Series printers,

Cognitive requires the use of Cognitive approved media. This guide lists Cognitive

approved media including labels, tags, and ribbons, with part numbers and

descriptions for all Cxi and Ci printer models. Cognitive offers custom media for all

printing needs. Included are full details on Cognitive’s custom media options. For

more information on Cognitive’s approved media please call +1.800.525.2785. This

guide also lists Cxi and Ci consumable parts and printheads by part number and

description.

Printer Product Guide — Find Cxi and Ci printer model information, printer

options available for upgrade and/or standard order, printer accessories, and Cxi

and Ci approved media for all Cxi and Ci printer models.

Marketing and Sales Support – The Compact Industrial web site,

www.compactindustrial.com, has additional information and sales support such as

product brochures, presentations, and product images. The files are available in

many formats for easy-to-use downloads. For additional help, contact the marketing

department at +1 (800) 451-9864 or send an e-mail message to

[email protected].

CSI Support — For technical CSI support please contact the C Series Technical

Support Team by calling the toll free number (888) 632.8292 or directly at

+1 (720) 221.9549. Or, send an e-mail message to [email protected].

For all other CSI support needs, please call +1 (800) 522-2785.

105-169-03

Chapter 2: Getting Started

First, take a tour around the printer to understand its parts and functions.

Outside the Printer

Figure 2-1. C Series Top and Front View

Device Use

A – LCD control panel

(Cxi only) Back-lit, two-line, 16-character display with full menus to change

setup options

B – POWER LED Shows power status

GREEN – Power switch is turned on

C – READY LED

Shows printer status

GREEN – Printer ready to accept data

RED – Printer error, empty media roll, or paused operation during

batch mode processing

D – User interface menu

buttons (Cxi only) Controls user interface

E – FEED/Enter button Advances print media/Enters user menu commands

F– Front bezel Covers the front of the printer

G – Lower case Covers the sides of the printer

Chapter

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