CognitiveTPG Del Sol DD2423 User manual

Troubleshooting

Printing Irregularities

Cycle power to reset printer, and run a print job again to see if problem

continues. Note: Queued print jobs will be lost when power is turned off.

Label Jam

DISCONNECT POWER.

Open printer to remove jammed labels.

If needed, the cutter blade can be raised

and lowered manually with a small Phillips

head screwdriver. On 4-inch models, insert the

screwdriver at an angle through the slot at

location A. Use location B on 2-inch models.

Remove the media from the cutter, clean, and close.

Caution! Do not attempt any further troubleshooting without first

contacting Cognitive Technical Support. Any tampering with the

printer may cause permanent damage and void the printer’s warranty.

Del Sol Cutter Specifications

The Del Sol Cutter is designed to cut between labels through the backing or

through receipt paper. Any other use of the cutter voids the warranty.

2" printer with cutter (width includes label backing):

Minimum media width: 0.75"

Maximum media width: 2.32"

4" printer with cutter (width includes label backing):

Minimum media width: 1.00"

Maximum media width: 4.25"

Use the Cognitive Programming Language commands, VARIABLE AUTOCUT

and PRESENT LABEL HALT, to specify label parameters (See Cognitive

Programmer’s Guide).

Contact Cognitive for all supply needs, including media and cleaning pens.

691 Corporate Circle, Golden, CO 80401

TEL 303-273-1400 1-800-525-2785 FAX 303-273-1414

www.cognitive.com

CCuutttteerrGGuuiiddee

Applicable Models: DD2423, DT2423, DD42X3, DT42X3

100-205-01

1Cutter Maintenance

Follow the general printer maintenance instructions in

the Del Sol Quick Start Guide. Disconnect power.

Carefully clean the metal bar and cutter (A) inside the

printer and the outside slot (B) with a soft, lint free

cloth saturated with 99% isopropyl alcohol. This is

imperative to avoid adhesive build up and printer

jams. Also clean the label taken sensor (C).

Important: Properly cleaning the cutter may

require the blade to be moved. See the next

section, Troubleshooting, for instructions

on manually raising and lowering

the blade.

Caution! Incorrectly cleaning the

printer will cause permanent

damage and void the warranty.

Cognitive recommends a

certified cleaning pen for all

your printer's cleaning

requirements,

P/N 60-14-00-0002.

Cutter Operating Instructions

Open Printer

Open the Del Sol printer mechanism as

explained in the Quick Start Guide.

Load Media

Load media on spindle (not

shown). Slide the media

between the upper and lower

media guides and through

the cutter. The media

should appear through

the slot on the front of

the printer.

Important: Use the

media spindle for

best cutter operation. Do

not attempt to feed anything

other than label media or

receipt paper through the

cutter.

Close Printer

Refer to the Del Sol Quick Start Guide to close the printer

mechanism. When power is applied or cycled, the printer goes

through a cut sequence. It is now ready to print and cut.

Del Sol desktop printers are available with a guillotine cutter option.

The following instructions supplement the Del Sol Quick Start Guide.

Important: Please read these instructions carefully as there are some

differences in operation from a standard Del Sol printer.

This manual suits for next models

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