Cisco 927 4P LTE User manual

Securnet HSCN - Quick Start Guide –Router Cisco 927 4P LTE

Testing Steps

1. Contact PSL Service Desk on +44 (0) 1257 235940 to assist with set up.

2. Ensure that the router is powered and 4G Aerial is securely connected to the left hand

side as you look at the back of the router.

3. Connect the ADSL cable to the ADSL port on the integrated filter faceplate or use filter

if the BT socket only has one phone connection. The other end connects to the

ADSL/VDSL port on the router.

4. Connect LAN cable from switch to the yellow labelled LAN ports on the router.

5. The router will take up to 10 minutes to obtain a session.

6. System LED (5), xDSL CD LED (10), xDSL DATA LED (13) and LAN port will be illuminated

green.

7. On the PC, check that the IP address assigned is within the subnet indicated in TPSAT

with the router by running “ipconfig” from the command prompt.

8. Test internet access and EPS.

9. In TPSAT service desk will refresh the router status. This will take up to 5 minutes to

complete. Service desk check RSSI level on the router.

10. Change MTU to 1300 on the machines at site.

11. If RSSI below -110 dB test fail over by disconnecting ADSL cable from router. Fail over

will take up to 5 minutes. Only EPS, ordering and remote support will work on 4G.

12. If -110 dB or limited service displayed in TPSAT router will need to be re-positioned to

attain a signal.

13. Reconnect ADSL cable and confirm that internet and ADSL are working using

broadband.

14. Place old router into box that new routers arrived in ready for return.

15.

Package Contents

•1 x Cisco 927 router

•1 x Router Power Supply and plug

•1 x ADSL cable for router (lilac or

white)

•1 x Microfilter (not required if socket

has integrated filter. Below shows

examples of integrated filter socket)

•1 x 4G aerial connected left connector

when looking at ports.

Router power supply

Please connect to

dedicated socket

rather than extension.

Phone Socket (BT

NTE)

ADSL cable

4G SIM card

slot for Micro

SIM.

4G aerial

connected left

connector

when looking

at ports.

BT telephone socket

with integrated

filter

LAN Switch for computers Netgear

BT telephone socket

requiring micro

filter.

Cisco 927 Router Indicator Lights and Ports

Antenna

Power button

12VDC input

Reset button

System LED

Micro USB

RSSI LED

SIM card slot

USB2.0 port

xDSL CD LED

Antenna

DSL port

xDSL DATA LED

Console port

GE WAN Port

GE LAN Port

SIM/ACT LED

VPN LED

#6-32 Ground

screw

Router indicator light status explanation

Port

LED Colour

Description

Possible causes and corrective action

SYS –5

OFF

System is off

Check power. Power button, power block,

power lead, socket.

Blink

Boot up phase or in ROM Monitor mode

Possible router issue if persists. Report to IQVIA.

Steady on

Normal operation

Amber (steady)

Thermal trip

Check ventilation.

Amber (blink)

ROMMON code signing verification

failure

Possible router issue if persists. Report to IQVIA.

VPN OK - 21

Green

At least one VPN session is active

OFF

VPN not connected

LAN –16-19

Green (Solid)

LAN connection is established.

Green (Blinking)

Data transmission is happening on the

Port

LED Colour

Description

Possible causes and corrective action

link.

OFF

LAN is not connected

WAN - 14

Green (Solid)

WAN link is established

Only used for lease line services.

Green (Blinking)

Data transmission is happening on the

link.

Only used for lease line services.

OFF

WAN link is not connected.

Only used for lease line services.

DSL CD - 10

OFF

Shut

Possible router config issue

Green (Blinking)

Training, or no shut and cable

disconnected.

Trying to connect to BT exchange, possible

cabling issue. If issue persists check cabling. If

still no solid green report to IQVIA.

Green (solid)

Trained

NA –shows that router is connected to BT

exchange

DSL Data -

OFF

Shut

Possible router config issue. Report to IQVIA.

Green (Blinking)

TX/RX Data

Shows PPP session is established and data is

being passed.

RSSI - 7

Green (Solid)

Signal > –60 dBm

Very strong signal

Good signal

Yellow

60dBm > Signal > -75dBm

Strong signal

Good signal

Yellow (blinking)

75dBm > Signal > -110dBm

Fair signal

Usable signal

OFF

Signal < –110 dBm

Unusable signal

Possible connectivity issues. Re-position router

to obtain better signal.

SIM - 20

OFF

No SIM

Check SIM card slot.

Steady on

SIM present in slot

Blink

TXD/RXD data

Data being transmitted over the 4G.

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