Cisco CBR 8 User manual

Cisco cBR Series Converged Broadband Routers Troubleshooting

and Network Management Configuration Guide for Cisco IOS XE Fuji

16.8.x

First Published: 2018-03-07

Americas Headquarters

Cisco Systems, Inc.

170 West Tasman Drive

San Jose, CA 95134-1706

USA

http://www.cisco.com

Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 527-0883

CONTENTS

CHAPTER 1

Call Home 1

Hardware Compatibility Matrix for the Cisco cBR Series Routers 2

Prerequisites for Call Home 2

Restrictions for Call Home 3

Information About Call Home 3

Benefits of Call Home 4

Obtaining Smart Call Home Services 4

Anonymous Reporting 5

Smart Licensing 5

How to Configure Call Home 5

Configuring Smart Call Home (Single Command) 5

Configuring Call Home 6

Enabling and Disabling Call Home 7

Configuring Contact Information 7

Configuring Destination Profiles 9

Creating a New Destination Profile 10

Copying a Destination Profile 12

Renaming a Destination Profile 13

Setting Profiles to Anonymous Mode 13

Subscribing to Alert Groups 14

Periodic Notification 16

Message Severity Threshold 17

Syslog Pattern Matching 18

Configuring Snapshot Command List 18

Configuring General Email Options 19

Configuring the Mail Server 19

Specifying Rate Limit for Sending Call Home Messages 21

Specifying HTTP Proxy Server 22

Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide

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Enabling AAA Authorization to Run Cisco IOS Commands for Call Home

Messages 22

Configuring Syslog Throttling 23

Configuring Call Home Data Privacy 24

Sending Call Home Messages Manually 25

Sending a Call Home Test Message Manually 25

Sending Call Home Alert Group Messages Manually 25

Submitting Call Home Analysis and Report Requests 26

Manually Sending Command Output Message for One Command or a Command

List 27

Configuring Diagnostic Signatures 29

Prerequisites for Diagnostic Signatures 29

Information About Diagnostic Signatures 29

Diagnostic Signature Overview 29

Diagnostic Signature Downloading 30

Diagnostic Signature Signing 31

Diagnostic Signature Workflow 31

Diagnostic Signature Events and Actions 31

Diagnostic Signature Event Detection 32

Diagnostic Signature Actions 32

Action Types 33

Diagnostic Signature Variables 33

How to Configure Diagnostic Signatures 34

Configuring the Service Call Home for Diagnostic Signatures 34

Configuring Diagnostic Signatures 36

Verifying the Call Home Configuration 37

Configuration Example for Call Home 41

Example: Call Home Configuration 41

Example: Configuring HTTP Transport for Call Home on the Cisco cBR Series Router 42

Example: Configuring Email Transport for Call Home on the Cisco cBR Series Router 44

Default Settings 46

Alert Groups Trigger Events and Commands 47

Message Contents 51

Sample syslog Alert Notification in XML Format 55

Additional References 63

Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration

Guide for Cisco IOS XE Fuji 16.8.x

Contents

Feature Information for Call Home 64

CHAPTER 2

SNMP Support over VPNs—Context-Based Access Control 67

Finding Feature Information 67

Hardware Compatibility Matrix for the Cisco cBR Series Routers 68

Restrictions for SNMP Support over VPNs—Context-Based Access Control 68

Information About SNMP Support over VPNs—Context-Based Access Control 69

SNMP Versions and Security 69

SNMPv1 or SNMPv2 Security 69

SNMPv3 Security 69

SNMP Notification Support over VPNs 70

VPN-Aware SNMP 70

VPN Route Distinguishers 71

SNMP Contexts 71

How to Configure SNMP Support over VPNs—Context-Based Access Control 72

Configuring an SNMP Context and Associating the SNMP Context with a VPN 72

Configuring SNMP Support and Associating an SNMP Context 73

Configuration Examples for SNMP Support over VPNs—Context-Based Access Control 76

Example: Configuring Context-Based Access Control 76

Additional References 77

Feature Information for SNMP Support over VPNs—Context-Based Access Control 79

CHAPTER 3

SNMP Engine Enhancement 81

Hardware Compatibility Matrix for the Cisco cBR Series Routers 81

Restrictions for SNMP Cache Engine Enhancement 82

Information About SNMP Cache Engine Enhancement 82

How to Configure SNMP Cache Engine Enhancement 83

Verifying the SNMP Cache Engine Status 84

Additional References 85

Feature Information for SNMP Cache Engine Enhancement 85

CHAPTER 4

Onboard Failure Logging 87

Finding Feature Information 87

Hardware Compatibility Matrix for the Cisco cBR Series Routers 88

Understanding OBFL 88

Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide

for Cisco IOS XE Fuji 16.8.x

Contents

Configuring OBFL 89

Displaying OBFL Logging Information 89

Clearing OBFL Logging 89

Configuration and Verification Examples 90

Feature Information for Onboard Failure Logging 95

CHAPTER 5

Control Point Discovery 97

Hardware Compatibility Matrix for the Cisco cBR Series Routers 97

Prerequisites for Control Point Discovery 98

Restrictions for Control Point Discovery 98

Information About Control Point Discovery 99

Control Points 99

Network Layer Signaling (NLS) 99

NLS for CPD 99

NLS Flags 99

NLS TLVs 100

Control Point Discovery 100

CPD Protocol Hierarchy 100

Control Relationship 101

How to Configure CPD 101

Enabling CPD Functionality 101

Examples for CPD Enable 102

Debugging CPD Functionality 102

Configuring Control Relationship Identifier 102

Examples 103

Enabling NLS Functionality 103

Examples 104

Debugging NLS Functionality 104

Configuring Authorization Group Identifier and Authentication Key 104

Examples 105

Configuring NLS Response Timeout 105

Examples 106

Additional References 106

Feature Information for Control Point Discovery 107

Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration

Guide for Cisco IOS XE Fuji 16.8.x

Contents

CHAPTER 6

IPDR Streaming Protocol 109

Restrictions for Configuring IPDR Streaming Protocol 110

Information About IPDR Streaming Protocol 110

Data Collection Methodologies 110

How to Configure IPDR Streaming Protocol 111

Configuring the IPDR Session 111

Configuring the IPDR Type 112

Configuring the IPDR Collector 113

Configuring the IPDR Associate 113

Configuring the IPDR Template 114

Configuring the IPDR Exporter 115

Configuration Examples for IPDR Streaming Protocol 116

Example: Configuring the IPDR Session 116

Example: Configuring the IPDR Type 116

Example: Configuring the IPDR Collector 117

Example: Configuring the IPDR Associate 117

Example: Configuring the IPDR Template 117

Example: Configuring the IPDR Exporter 117

Verifying IPDR Streaming Protocol 117

Verifying the IPDR Collector 118

Verifying IPDR exporter 118

Verifying IPDR session 118

Verifying IPDR Session Collector 119

Verifying IPDR Session Template 119

Additional References 119

Feature Information for IPDR Streaming Protocol 120

CHAPTER 7

Usage-Based Billing (SAMIS) 121

Hardware Compatibility Matrix for the Cisco cBR Series Routers 122

Prerequisites for Usage-Based Billing (SAMIS) 122

Restrictions for Usage-based Billing 123

Information About Usage-based Billing 124

Feature Overview 124

Usage-Based Billing and DOCSIS Support on the Cisco CMTS Routers 125

Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide

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Contents

Standards 125

IPDR Service Definition Schemas 125

IPDR CM-STATUS-2008 126

DOCSIS SAMIS Service Definitions 127

Limitation To DOCSIS SAMIS 127

DOCSIS Diagnostic Log Service Definitions 127

DOCSIS Spectrum Measurement Service Definition 128

DOCSIS CMTS CM Registration Status Service Definition 128

DOCSIS CMTS CM Upstream Status Service Definition 128

DOCSIS CMTS Topology Service Definition 129

DOCSIS CPE Service Definition 129

DOCSIS CMTS Utilization Statistics Service Definition 129

Modes of Operation 130

Billing Record Format 130

SNMP Support 134

Benefits 135

How to Configure the Usage-based Billing Feature 135

Enabling Usage-based Billing Feature File Mode Using CLI Commands 135

Enabling Usage-based Billing Feature File Mode Using SNMP Commands 137

Examples for Enabling Usage Billing using SNMP Mode 140

Enabling Usage-based Billing Feature Streaming Mode Using CLI Commands 141

Enabling Usage-based Billing Feature Streaming Mode Using SNMP Commands 142

Examples for SNMP Commands 163

Enabling and Configuring the Secure Copy Protocol (optional) 164

Configuring the Cisco CMTS for SSL Operation 166

Prerequisites for CA 166

Retrieving Records from a Cisco CMTS in File Mode 167

Using SCP 168

Using TFTP 168

Using SNMP 169

Using SNMP 174

Examples To Transfer Using SNMP 175

Disabling the Usage-based Billing Feature 176

Configuring Certified SSL Servers for Usage-Based Billing 177

Generating SSL Server Certification 178

Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration

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Contents

Configuring and Testing the Cisco CMTS for Certified SSL Server Support 178

Monitoring the Usage-based Billing Feature 180

Configuration Examples for Usage-based Billing 181

File Mode Configuration (with Secure Copy) 181

Non-Secure Streaming Mode Configuration 181

Secure Streaming Mode Configuration 182

CHAPTER 8

Frequency Allocation Information for the Cisco CMTS Routers 183

Frequency Allocation for the Cisco CMTS Routers 183

CHAPTER 9

Flap List Troubleshooting 195

Finding Feature Information 195

Hardware Compatibility Matrix for the Cisco cBR Series Routers 196

Prerequisites for Flap List Troubleshooting 196

Restrictions for Flap List Troubleshooting 197

Information About Flap List Troubleshooting 197

Feature Overview 197

Information in the Flap List 197

Cisco Cable Manager and Cisco Broadband Troubleshooter 199

Benefits 199

How to Configure Flap List Troubleshooting 199

Configuring Flap List Operation Using the CLI (optional) 200

Clearing the Flap List and Counters Using the CLI (optional) 201

Enabling or Disabling Power Adjustment Using the CLI (optional) 202

Configuring Flap List Operation Using SNMP (optional) 204

Clearing the Flap List and Counters Using SNMP (optional) 205

How to Monitor and Troubleshoot Using Flap Lists 206

Displaying the Flap List Using the show cable flap-list Command 206

Displaying the Flap List Using the show cable modem flap Command 206

Displaying the Flap List Using SNMP 207

Displaying Flap-List Information for Specific Cable Modems 209

Example 209

Troubleshooting Suggestions 210

Troubleshooting Tips 210

Performing Amplitude Averaging 211

Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide

for Cisco IOS XE Fuji 16.8.x

Contents

Using Other Related Commands 212

Configuration Examples for Flap List Troubleshooting 213

Additional References 213

Feature Information for Flap List Troubleshooting 214

CHAPTER 10

Maximum CPE and Host Parameters 217

Finding Feature Information 217

Hardware Compatibility Matrix for the Cisco cBR Series Routers 218

Information About the MAX CPE and Host Parameters 218

MAX CPE 219

MAX Host 220

Specifying an Unlimited Value for Max Host 220

MAX CPE IP 221

MAX CPE IPv6 221

Interoperation of the Maximum CPE Parameters 221

Benefits 222

How to Configure the MAX CPE and Host Parameters 222

Configuring the Maximum Number of CPE Devices on the Cisco CMTS 223

Configuration Examples 224

Additional References 225

Feature Information for Maximum CPE and Host Parameters 226

CHAPTER 11

SNMP Background Synchronization 227

Information About SNMP Background Synchronization 227

How to Configure SNMP Background Synchronization 228

Enabling SNMP Background Synchronization 228

Setting Data Interval 228

Verifying SNMP Background Synchronization 229

Configuring Example for SNMP Background Synchronization 234

Feature Information for SNMP Background Synchronization 235

CHAPTER 12

Online Offline Diagnostics 237

Overview of Online Offline Diagnostics 237

Benefits of Online Offline Diagnostics 238

Prerequisites for Online Offline Diagnostics 238

Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration

Guide for Cisco IOS XE Fuji 16.8.x

Contents

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