Cisco MCS-78 Series Administrator guide

Cisco MCS-78XX Boot Error Codes

Contents

Introduction

Prerequisites

Requirements

Components Used

Conventions

POST

POST Error Message

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Related Information

Introduction

This document is designed to help you determine the root cause of bootup

issues on the Cisco Media Convergence Server (MCS)-78xx servers.

Prerequisites

Requirements

Cisco recommends that you have knowledge of this topic:

zCisco MCS-78xx server administration

Components Used

The information in this document is based on these software and hardware versions:

zCisco MCS-78xx series servers

zCisco MCS-78xx Operating System (OS) V2000.x or later

The information in this document was created from the devices in a specific lab environment. All of the

devices used in this document started with a cleared (default) configuration. If your network is live,

make sure that you understand the potential impact of any command.

Conventions

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Refer to Cisco Technical Tips Conventions for more information on document conventions.

POST

Power-On-Self-Test (POST) is a series of diagnostic tests that run automatically when the system is

turned on (small program contained in the BIOS). Most of the POST errors in this document are general.

However, others are related to Compaq-specific hardware.

POST checks these assemblies to ensure that the computer system functions properly:

zSystem ROM

zKeyboard

zPower supply

zSystem board

zMemory

zMemory expansion boards

zControllers

zDiskette drives

zHard drives

zProcessor power modules

zFans

POST Error Message

If POST finds an error in the system, an error condition is indicated by an audible or visual message. If

an error code displays on the screen during POST or after you reset the system, use the instructions in

the POST Error Messages table found in this document.

Note: Many of the actions listed require you to run Diagnostics or the Compaq System Configuration

Utility.

These utilities can be downloaded from the Compaq/HP web site per these steps:

1. Go to 'http://welcome.hp.com/country/us/en/support.html?pageDisplay=support'. You are then

redirected to http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?

lang=en&cc=us&swItem=MTX-UNITY-I13227&jumpid=reg_R1002_USEN .

The HP/Com

search window a

ears.

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2. Fill out the exact model and OS of your server, then click Locate Software.

The Software/drivers page for this particular model appears.

3. Click Utilities.

4. Download the Diagnostics Utility and System Configuration Utility from this page.

Note: The blue LED which is located at the front and rear of an HP MCS 78XX server is called

the Unit Identification light (UID). The UID is a feature of all DL servers that allows the user to

distinguish which server they are working on in the rack. The UID can be lit from the CIM

console, as well as at the server by pressing either the front or rear UID button. Once lit, the LED

is blue in order to help the user identify the unit.

The Recommended Action column lists the steps necessary to correct the problem. After completion of

each step, run the Diagnostics program to verify whether the error condition is corrected. If the error

code reappears, perform the next step, then run the Diagnostics program again. Follow this procedure

until Diagnostics no longer detects an error condition.

Error Code Audible

Beeps

Probable

Source of

Problem

Recommended

Action

A Critical Error occurred

prior to this power-up. None

catastrophic

system error,

which cause

the server to

crash, has

been logged.

Run

Diagnostics.

Replace failed

assembly as

indicated.

Unsupported Processor Detected

System Halted 1 long,

1 short

Processor not

supported by

current

system ROM.

Check

documentation

for supported

processors, and

if supported,

remove the

processor and

update the

system to latest

ROM.

FATAL ROM ERROR: The

System ROM is not

properly programmed.

1 long,

1 short

ROM

programmed

in factory

incorrectly.

Replace the

physical ROM

part.

101 - ROM Error 1 long,

1 short System ROM

checksum.

Run

diagnostics.

Replace failed

assembly as

indicated.

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101 - I/O ROM Error None Options

ROM

checksum.

Run

diagnostics.

Replace failed

assembly as

indicated.

102 - System Board Failure None

DMA, timers,

or other

system

boards have

failed.

Replace the

system board.

Run the

Compaq

System

Configuration

Utility.

104 - ASR-2 Timer Failure None System board

failure.

Run

diagnostics.

Replace failed

assembly as

indicated.

162 - System Options

Not Set 2 short Configuration

incorrect.

Run the

System

Configuration

Utility and

correct.

163 - Time & Date Not Set 2 short

Invalid time

or date in

configuration

memory.

Run the

System

Configuration

Utility and

correct.

172 - Configuration Nonvolatile

Memory Invalid None

Nonvolatile

configuration

corrupt or

jumper

installed.

Run the

System

Configuration

Utility and

correct.

177 - Configuration Not Complete None Incomplete

system

configuration.

Run the

System

Configuration

Utility and

correct.

178 - Processor Configuration

Invalid None

Processor

type or step

does not

match

configuration

memory.

Run the

System

Configuration

Utility and

correct.

180 - Log Reinitialized None N/A N/A

Run

diagnostics.

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201 - Memory Error None RAM failure. Replace failed

assembly as

indicated.

203 - Memory Address Error None RAM failure.

Run

diagnostics.

Replace failed

assembly as

indicated.

207 - Invalid Memory

Configuration - check DIMM

(SIMM) Installation None

Memory

module

installed

incorrectly.

Verify

placement of

memory

modules.

208 - Invalid Memory Speed -

Check DIMM (SIMM) Installation 1 long,

1 short

The speed of

the memory

is too slow: o

xx00 =

expansion

board, o 00yy

= system

board.

The speed of

the memory

modules must

be 60 ns.

Verify the

speed of the

memory

modules

installed and

replace if

slower than 60

ns.

209 - Memory Detection Failure.

Check Memory Installation 1 long,

1 short Unable to

size memory.

Check DIMM

Installation and

if error persists,

call the

Compaq

service

provider.

211 - Cache Switch Set

Incorrectly None

Switch not

set properly

during

installation or

upgrade.

Verify switch

settings.

212 - System Processor

Failed/Mapped out 1 short Processor in

slot x failed.

Run

diagnostics and

replace failed

processor.

214 - DC-DC Converter Failed None

PowerSafe

Module (DC-

Converter)

failed.

Run

diagnostics.

Replace failed

assembly as

indicated.

PPM

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215 - Processor Power Module

has lost Redundancy

in Socket x None

(Processor

Power

Module)

(DC-DC

Converter)

has lost

redundancy.

Run

Diagnostics.

Replace failed

assembly as

indicated.

216 - Voltage Regulator Module

for Processor x

no longer redundant. None Redundancy

failed in

PPM.

Replace the

PPM to restore

redundancy.

216 - Processor PPM has

lost Redundancy Module X None

Indicated

PPM (DC-

Converter)

has lost

redundancy.

Replace failed

assembly as

indicated.

218 - Cache Accelerators

Not Installed.

System Halted. None

Cache

Accelerators

not installed

or improperly

installed.

Check the

Cache

Accelerator

installation.

219 - Tag Update Rules

SRAM Failure.

System Halted None Catastrophic

chipset

failure.

Call the

Compaq

service

provider.

219 - Snoop Rules SRAM Failure.

System Halted None Catastrophic

chipset

failure.

Call Compaq

service

provider.

220 - Cache Accelerator

Slot x initialization Failed.

System Halted. None

Cache

Accelerator

in slot x

improperly

installed or

bad.

Check Cache

Accelerator

installation and

if properly

installed,

replace.

221 - Power Fault On

Processor Bus X None

A PPM on

indicated bus

is in a failed

state.

Run

Diagnostics.

Replace failed

assembly as

indicated.

301 - Keyboard Error None Keyboard

failure.

Turn off the

computer, then

reconnect the

keyboard.

301- Keyboard Error or Test

Fixture Installed None Keyboard

failure. Replace the

keyboard.

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zz-301 - Keyboard Error None

Keyboard

failure. (zz

represents the

Keyboard

Scan Code.)

1. A key is

stuck. Try to

free it. 2.

Replace the

keyboard.

303 - Keyboard Controller Error None

System

board,

keyboard, or

mouse

controller

failure.

1. Run

Diagnostics. 2.

Replace failed

assembly as

indicated.

304 - Keyboard or System

Unit Error None

Keyboard,

keyboard

cable, or

system board

failure.

1. Make sure

the keyboard is

attached.

2. Run

Diagnostics to

determine

which is in

error.

3. Replace the

part indicated.

40X - Parallel Port X Address

Assignment Conflict 2 short

Both external

and internal

ports are

assigned to

parallel port

Run the

System

Configuration

Utility and

correct.

601 - Diskette Controller Error None

Diskette

controller

circuitry

failure.

1. Make sure

the diskette

drive cables are

attached.

2. Replace the

diskette drive

and/or cable.

3. Replace the

system board.

605 - Diskette Drive Type Error 2 short Mismatch in

drive type.

Run the

System

Configuration

Utility to set

the diskette

type correctly.

Both external Run the

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1151 - Com Port 1 Address

Assignment Conflict 2 short

and internal

serial ports

are assigned

to COM1.

System

Configuration

Utility and

correct.

1152 - Com Port 2, 3, or

4 Address Assignment Conflict 2 short

Both external

and internal

serial ports

are assigned

to COM2,

COM3, or

COM4.

Run the

System

Configuration

Utility and

correct.

1610 - Temperature violation

detected. Waiting for

system to cool. 2 short

Ambient

system

temperature

is too hot.

Check the fan

in the system

environment.

1611 - Fan Failure detected. 2 short Required fan

not installed

or spinning. Check fans.

1611 - I/O Fan (Fan X)

failure detected. 2 short I/O fan has

failed. Replace the

failed fan.

161l - CPU Fan (Fan X)

failure detected. 2 short CPU fan has

failed. Replace the

failed fan.

1612 - Primary power

supply failure. 2 short Primary

power supply

has failed.

Replace power

supply as soon

as possible.

1613 - Low System Battery

on power. None

Real time

clock system

battery is

running low.

Run

diagnostics.

Replace failed

assembly as

indicated.

1615 - Power Supply Failure,

Power Supply Unplugged,

or Power Supply Fan

Failure in Bay X.

None A power

supply has

failed.

Replace or

check specified

power supply.

1617 - Fan controller

not responding. 2 short Fan controller

failure.

Check and

replace failed

controller

assembly.

1617 - I/O Fan controller

not responding. 2 short I/O fan

controller

failure.

Check and

replace failed

controller

assembly.

1617 - CPU Fan controller

not responding. 2 short CPU fan

controller

Check and

replace missing

or failed

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failure. controller

assembly.

1618 - PCI slots powered down.

Check PCI hot plug

enabler connectors. None

PCI hot plug

enabler is

missing or

failed.

Check and

replace missing

or failed

controller

assembly.

1620 - Locked SCSI Bus

Detected. Verify SCSI bus

cabling. System halted. None SCSI bus

failure.

1. Run

diagnostics.

2. Replace

failed assembly

as indicated.

1621 - Current SCSI Jumper

Board Not Installed. None Improper

SCSI bus

cabling.

Check

documentation

for proper

SCSI bus

cabling.

1622 - Internal SCSI Jumper

Board Not Installed. None

The system

has detected

that the array

enabler board

is not

installed.

Install the array

enabler board.

1703 - SCSI cable error

detected. Internal SCSI

cable not attached

to system board

connector. System halted.

None Incorrect

cabling.

Ensure that the

integrated

SCSI controller

has SCSI

termination

attached.

1720 - Slot x Drive

Array - SMART Drive

Detects Imminent

Failure SCSI:

Port y: SCSI ID x

None

Indicated

drive has

reported a

SMART

predictive-

failure

condition and

can fail at

some time in

the future.

1. If the drive

is part of a

nonfault-

tolerant

configuration,

back up all data

before you

replace the

drive and

restore all data

afterward. If

the drive is part

of a fault-

tolerant

configuration

do not replace

the drive unless

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all other drives

in the array are

online.

2. Press F1 to

resume.

1721 - Slot x Drive

Array - Drive parameter

tracking predicts

imminent failure. The

following devices

should be replaced

when conditions permit.

Do not replace

the drive unless all

other drives in the

array are online.

Back up data before

replacing drive(s)if

using RAID 0.

None

Monitor and

performance

threshold

exceeded

condition.

Replace the

drive when it is

reasonable. The

drive has not

failed, but

Compaq

recommends

you replace the

drive.

1724 - Slot x Drive

Array - Physical Drive

Position Change(s)

Detected- Logical drive

configuration has automatically

been updated.

None

Logical drive

configuration

has been

updated

automatically

following

physical drive

position

changes.

Press F1 to

resume.

1726 - Slot x Drive Array-

Array Accelerator Memory Size

Change Detected None

Indicates

array

accelerator

configuration

has been

updated

automatically

due to

replacement

of array

accelerator

(or controller)

with one

having

different

memory size.

Press F1 to

resume.

Controller

has detected

an additional

array of

drives that

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