Cisco Unified 7912G User manual

CISCO 7912G Phone User Guide

Business IP Telephony The Future is Now

Page 1 of 1

Index

CISCO 7912G Phone User Guide.............................................................................................1

Index .......................................................................................................................................1

An Overview of Your Phone ....................................................................................................2

Buttons and Hardware..............................................................................................................2

Call-Handling and Navigation Tips...........................................................................................3

Going On-Hook and Off-Hook .................................................................................................3

Choosing and Selecting Calls....................................................................................................4

Switching Among Calls ............................................................................................................4

Using Feature Menus................................................................................................................5

Entering and Editing Text .........................................................................................................5

Basic Call Handling..................................................................................................................6

Placing a Call ...........................................................................................................................6

Answering a Call ......................................................................................................................8

Ending a Call ...........................................................................................................................8

Using the Speaker.....................................................................................................................9

Using the Hold Button..............................................................................................................9

Transferring a Connected Call ................................................................................................ 10

Making Conference Calls........................................................................................................11

Starting or Joining a Standard Conference Call .......................................................................11

Starting or Joining a Meet-Me Conference Call .......................................................................12

Forwarding Your Calls to Another Number............................................................................. 13

Customizing Phone Settings ...................................................................................................14

Adjusting the Volume ............................................................................................................. 14

Customizing Rings .................................................................................................................14

Setting Up Speed Dial Numbers .............................................................................................15

Business IP Telephony The Future is Now

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An Overview of Your Phone

The Cisco IP Phones 7905G and 7912G support:

• Voice communication over a data network

• Familiar telephony features to handle calls easily

• Special features to extend and customize your call-handling capabilities

Buttons and Hardware

1Phone screen Displays features such as the time, date, your

phone number, caller ID, call status, and softkey

tabs.

2Cisco IP Phone series Indicates your Cisco IP Phone model number.

3Softkeys Enable you to engage any of the functions

displayed on the corresponding phone screen tabs.

Softkeys point to feature options displayed along

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the bottom of your phone screen. Softkey

functions change depending on the status of your

phone (for example, if the phone is active or idle).

4Navigation button Enables you to scroll through text, highlight menu

items, and select calls displayed on the phone

screen. Also provides access to speed dial

numbers.

5Menu button Displays a menu that provides access to a voice

messaging system, phone logs and directories,

settings, and services.

6Hold button Places the active call on hold, resumes a call on

hold, and switches between

7Keypad Works exactly like the keypad on a traditional

telephone

8 Volume button Increases or decreases volume for the handset and

speaker. Also controls the ringer volume (if

on-hook).

9 Handset Functions like a traditional handset. The light

strip at the top of the handset blinks when the

phone rings and remains lit to indicate new voice

messages

(depending on your message system).

10 Footstand Allows the phone to stand at a convenient angle

on a desk or table.

Call-Handling and Navigation Tips

These guidelines can help you handle calls and navigate menus on your Cisco

IP Phone.

Going On-Hook and Off-Hook

Some phone tasks and instructions differ depending on whether the phone is

on-hook or off-hook.

• On-Hook—The phone handset is resting in the cradle, no calls are active,

and you do not have an active dial tone. Your phone provides on-hook dialing,

which enables you to enter or choose phone numbers before activating the

call.

• Off-Hook—The phone handset is lifted from the cradle, or you have pressed

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Dial or NewCall to get a dial tone.

Choosing and Selecting Calls

Many phone features require that you select the calls you want to use with a

particular feature. For example, you might have four held calls, but you only

want to join two of them to a conference call.

You can select just the calls you want to add to the conference call before

activating the feature.

If you want to…. Then…

Choose a call Use the Navigation button to scroll through the call list

until the pointer on the left side of the phone screen

appears next to the call you want to choose.

Select a call Choose the call and then press more > Select to select

the call. You may have to press the more key several

times. Selected calls are indicated with a checkmark

next to them. You can select multiple calls.

Switching Among Calls

Your phone can support up to six calls on one line

The following tips can help you switch among calls on your line. Use the

Navigation button to scroll through the call list.

If you want to... Then...

View current calls on a line See your phone screen.

Switch between calls on one

line Use the Navigation button to select the

desired call and press the Hold button.

Switch from a connected call to

answer a ringing call Press Answer. Doing so answers the new

call and automatically places the first call

on hold .

Tips

• Only one call can be active at any given time; other calls will be placed on hold

automatically.

• When you have multiple calls on one line, calls with the highest precedence and longest

duration display at the top of the call list.

• Incoming calls are initially shown on the top of the display but move to the bottom once

you answer them.

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Using Feature Menus

The following tips can help you use feature menus.

If you want to... Then...

Access the feature menus Press the Menu button to display Messages,

Directories, Settings, and

Services feature menus.

Scroll through a list or

menu Press the Navigation button.

Select a menu item Use the Navigation button to scroll to a menu

item, then press Select. Or

press the number key on your phone’s keypad

that corresponds to the number displayed next to

the menu item.

Go back one level in a

feature menu Press Exit. (Note that if you press Exit from the

top-level of a menu, the menu will close.)

Close a feature menu Press Exit one or more times until the menu

closes.

Exit all menus Press the Menu button.

Entering and Editing Text

If you want to... Then...

Enter a letter on your phone display Press the appropriate keypad number

one or more times to select a letter

(with or without capitalization). When

you pause, the cursor automatically

advances to allow you to enter the next

letter.

Delete within an entry or move

your cursor Press << or Delete to remove a letter or

digit. Press >> to move the cursor to the

right.

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Basic Call Handling

This section covers basic call-handling tasks such as placing, answering, and

transferring calls.

Placing a Call

To place a call, use one of several options to go off-hook before or after

dialing a number.

If you want to... Then...

Dial off-hook Lift the handset and dial the number.

Dial on-hook

(without dial tone) Enter or choose a phone number by:

• Entering a phone number on the keypad.

• Pressing the Navigation button to access and choose phone

numbers

from your list of speed dial numbers.

Then, to place the call, do one of these things to go off-hook:

• Lift the handset

• Press Dial

Dial on-hook (with

dial tone) Press NewCall and dial the number.

Redial the most

recently dialed

number

Press Redial.

Speed dial a number Do one of the following:

• Press the Navigation button to choose a number from your list of

speed dial numbers and then press Dial.

• Enter a speed dial index number (1-99 on the keypad) while

on-hook

and press AbbrDial.

For details, see the “Setting Up Speed Dial Numbers” section on

page 28.

Dial from a call log Press the Menu button and select Directories > Missed Calls,

Received

Calls, Placed Calls, Speed Dial, or Directory Services. To dial

from a listing,

scroll to it and go off-hook.

To add a prefix or other digits to the number before dialing, press

EditDial.

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Place a call when

another call is active Press the Hold button. Then dial, redial, or speed dial a number.

Receive notification

when a busy or

ringing extension

becomes available

Call the number and press CallBack while listening to the busy

tone or ring sound. Hang up. When the extension becomes

available, your phone will provide you with an audio and visual

alert. (The call back to this number is not automatic; you must place

the call.) To view the status of call back notification,

press CallBack while the phone is idle.

To cancel call back notification, press Cancel.

CallBack is a special feature that your system administrator might

configure for your phone. You will not have access to this feature

by default.

Tips

• If you make a mistake while entering a phone number, press << to erase one

or more digits. Press Cancel to exit the dialing attempt, or hang up.

• If you are dialing with the phone on-hook, you cannot use * or # as the

leading digit. If you need to use these keys, dial with the phone off-hook.

• You cannot activate call back notification if the called party has forwarded

all calls to another extension.

• You may not be able to place a call when another call is active if you reach

the maximum number of calls configured for your line.

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Answering a Call

To answer a call, pick up the handset. See the table below for more options.

If you want to... Then...

Switch from a connected call to

answer a ringing call Press Answer. Doing so answers the new

call and automatically places the first call

on hold. See the “Using the Hold Button”

section on page 16 for more information.

Answer a call using call waiting you will hear a call waiting tone and see

caller ID information if a new call comes

in while you are on another call. To

answer the call, press Answer.

To return to the original call, use the

Navigation button to select the desired

call and then press the Hold button.

To switch between calls, use the

Navigation button to select the desired

call and then press the Hold button to

resume.

To create a conference call between

yourself and the other two parties, select

the desired calls and press Join.

Retrieve, or allow someone else

to retrieve, a held call on another

phone (such as a phone in a

conference room)

Use Call Park. See the “Storing and

Retrieving Parked Calls” section on page

21.

Use your phone to answer a call

that is ringing on another phone Use Call Pickup. See the “Understanding

Shared Lines” section on page 23.

Ending a Call

To end a call, hang up the handset or press EndCall.

If you press End Call, you do not have to put the handset back in

the cradle to end the call.

When the handset in not in the cradle, the off-hook icon will appear

on the screen although there are no active calls.

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Using the Speaker

The Cisco IP Phone 7905G and 7912G each provide a speaker for hands-free

listening. You can use the speaker only to listen to a call. To talk on a call, you

must pick up the handset.

If you want to... Then...

Listen to the other party on the

speaker Press Monitor and then hang up the

handset. You will be able to hear the call

but you will not be able to talk on the call.

Listen to the other party using the

handset Lift the handset or press MonOff.

Turn off the speaker and hang up Press EndCall.

Adjust the volume on the speaker Press the up or down Volume button

when the speaker is in use.

If you want to save the speaker volume

setting, press Save.

Using the Hold Button

Only one call can be active at any given time; all other connected calls must

be placed on hold.

If you want to... Then...

Put a call on hold Select the call you want to put on hold and press

the Hold button.

The button turns red and the caller ID information

flashes on the phone screen.

Remove a call from hold Select the call you want to remove from hold and

press the Hold button. The button light turns off.

Tips

• Engaging the Hold feature typically generates music or a beeping tone. For

this reason, avoid

putting a conference call on hold.

• When you have multiple calls on one line, the active call always appears at

the top of the phone screen. Held calls appear below.

• You can put up to six calls on hold.

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