Cisco SPA-500 Series User manual

Cisco Small Business Pro

SPA500 Series IP Phones

Models 501G, 502G, 504G, 508G, and 509G

USER GUIDE

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Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) i

Contents

Chapter 1: Getting Started 1

About This Document 1

Overview of the Cisco Small Business Pro IP Phones 3

Understanding Your Phone’s Lines and Buttons 4

Phone Components 4

Softkey Buttons 6

Using Keypad Shortcuts 8

SPA500S Attendant Console 9

Caring for Your Phone 10

Chapter 2: Installing Your Phone 11

Before You Begin 12

Phone Connections 12

Connecting the Handset 13

Installing the Stand (Optional) 13

Mounting the Phone to the Wall (Optional) 14

Reversing the Handset Retention Tab 18

Connecting the Power 19

Connecting Your Phone to the Network 20

Connecting the Phone to the Wireless Network 20

Connecting a PC to Your Phone (Optional) 21

Connecting Wired and Wireless Headsets (Optional) 21

Verifying Phone Startup 22

Upgrading Your Phone’s Firmware 23

Determining Your Current Firmware Version 23

Download the Firmware 24

Get Your Phone’s IP Address 24

Install the Firmware 25

Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) ii

Contents

Chapter 3: Using Basic Phone Functions 26

Using Phone Hardware and Accessories 27

Using the Speakerphone 27

Using the Headset with Your IP Phone 27

Switching Between the Handset/Headset/Speakerphone During a Call 27

Sending Audio to the Phone Speaker 27

Choosing Your Preferred Audio Device 28

Adjusting Call Volume and Muting 29

Adjusting Call Volume 29

Adjusting the Ringer Volume 29

Using Mute 29

Placing or Answering a Call 29

Using Dial Assistance 30

Putting a Call on Hold 30

Resuming a Call 31

Ending a Call 31

Transferring Calls 31

Performing an Attended Transfer 32

Performing an Unattended (Blind) Transfer 32

Transferring a Held Call to an Active Call 33

Redialing 33

Viewing and Returning Missed Calls 34

Turning the Missed Calls Shortcut On and Off 35

Forwarding Calls 35

Forwarding All Calls 36

Forwarding Calls When Your Phone is Busy 36

Forwarding Calls When You Don’t Answer the Phone 37

Delaying Call Forwarding When You Don’t Answer the Phone 37

Stopping Call Forwarding 38

Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) iii

Contents

Setting Do Not Disturb 38

Activating Do Not Disturb 38

Deactivating Do Not Disturb 39

Turning Call Waiting On and Off 39

Picking Up a Call 40

Parking a Call 41

Placing a Three-Way Conference Call 42

Conferencing a Held Call with an Active Call 43

Using the Phone Directories 44

Using Your Personal Directory 44

Using the Corporate Directory 45

Using the Call History Lists 46

Viewing the Call History Lists 46

Calling from the Call History Lists 47

Deleting a Number from the Call History Lists 47

Saving a Call History List Number to Your Directory 47

Setting or Changing a Phone Password 48

Accessing Voicemail 48

Chapter 4: Using Advanced Phone Features 49

Configuring Privacy and Security Features 50

Blocking Caller ID 50

Blocking Anonymous Calls 50

Using Secure Call 51

Enabling Dial Assistance 52

Creating Speed Dials 52

Using Speed Dials 53

Using the Paging Feature 53

Paging Another Phone 54

Configuring Auto Answer 54

Monitoring/Accessing Another Phone from Your Phone 54

Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) iv

Contents

Customizing Your LCD Screen 55

Changing the LCD Screen Contrast 55

Changing the Screen Backlight Settings 56

Configuring the Phone Screen Saver 56

Turning on the Screen Saver 58

Using Ring Tones 58

Changing Your Ring Tone 58

Configuring Date and Time Parameters on Your Phone 59

Setting Your Phone’s Date and Time 59

Using Star Codes 59

Using the Interactive Voice Response Menu on the SPA501G 61

Advanced Procedures for Technical Support Personnel 64

Rebooting Your Phone 65

Chapter 5: Using the Web Interface 66

Logging in to the Web Interface 67

Setting Do Not Disturb 68

Configuring Call Forwarding 68

Configuring Call Waiting 69

Blocking Caller ID 70

Blocking Anonymous Calls 70

Using Your Personal Directory 71

Viewing Call History Lists 71

Creating Speed Dials 72

Accepting Text Messages 72

Adjusting Audio Volume 73

Changing the LCD Contrast 74

Configuring the Phone Screen Saver 74

Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) v

Contents

Chapter 6: Using the SPA500S Attendant Console 76

Connecting the SPA500S Attendant Console to the IP Phone 77

Connecting a Single SPA500S 78

Connecting a Second SPA500S 82

Configuring the SPA500S 84

Using the SPA500S 85

Monitoring the SPA500S 85

Appendix A: Where to Go From Here 86

Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) 1

Getting Started

This chapter provides an overview of this document and basic information about

your Cisco Small Business Pro IP phone. It contains the following sections:

•About This Document, page 1

•Overview of the Cisco Small Business Pro IP Phones, page 3

•Understanding Your Phone’s Lines and Buttons, page 4

About This Document

This guide describes the concepts and tasks necessary to use and configure your

Cisco Small Business Pro IP Phone.

NOTE The Cisco Small Business Pro IP Phone features vary, depending on the type of call

control system that you are using. This document describes using the Cisco Small

Business Pro IP Phones with a SIP phone system, such as the Cisco SPA9000 Voice

System or a Broadsoft or Asterisk system. If you are using your Cisco Small

Business Pro IP Phone with a Cisco Unified Communications 500 Series, see the

Cisco Unified Communications Manager Express for Cisco Small Business Pro IP

Phone SPA50X (SPCP) User Guide

Getting Started

About This Document

Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) 2

Organization

This table describes the contents of each chapter in this document.

Title Description

Chapter 1 Getting Started A description of this book

and an overview of the Cisco

Small Business Pro IP

Phones.

Chapter 2 Installing Your Phone How to connect and install

your phone.

Chapter 3 Using Basic Phone

Functions

How to perform basic phone

tasks, such as placing and

answering calls, transferring

calls, setting up call

forwarding, and picking up

calls.

Chapter 4 Using Advanced Phone

Features

How to perform advanced

phone tasks, such as

configuring privacy and

security features, speed

dials, paging, and ring tones.

Chapter 5 Using the Web Interface How to log in to and use the

phone’s web user interface.

Chapter 6 Using the SPA500S

Attendant Console

How to use the SPA500S.

Appendix A Where to Go From Here Lists of and links to related

documentation.

Getting Started

Overview of the Cisco Small Business Pro IP Phones

Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) 3

Overview of the Cisco Small Business Pro IP Phones

The Cisco Small Business Pro IP Phones are full-featured VoIP (Voice over Internet

Protocol) phones that provide voice communication over an IP network. The

phones provide traditional features, such as call forwarding, redialing, speed

dialing, transferring calls, conference calling and accessing voice mail. Calls can

be made or received with a handset, headset or over a speaker.

IP phones also have special features not available in traditional phones. The Cisco

Small Business Pro IP phones contain Ethernet ports, or ports that allow them to

be linked to the computer network. They also have additional Ethernet ports that

allow a computer to be connected to the network through the IP phone.

Unlike traditional phones, Cisco Small Business Pro IP phones require a separate

power source. You can power the phones by connecting them to a switch that

provides Power over Ethernet (PoE), or by using an optional PA100 power adapter.

The following table shows the Cisco Small Business Pro IP Phones covered in this

document and their respective features:

SPA501G SPA502G SPA504G SPA508G SPA509G

Screen Paper labels 128 X 64 monochrome LCD with backlight

Lines 8 14812

Softkeys 4 fixed

(redial,

cancel,

conference,

and transfer)

4 dynamic

Navigation

Button

None Four-way navigation key

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