Cisco SPA 303 Series User manual

Cisco Small Business

Cisco Unified Communications Manager Express for IP

Phone Models 30X

USER GUIDE

June 2010

Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found

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a partnership relationship between Cisco and any other company. (1005R)

Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 1

Contents

Chapter 1: Getting Started 4

About This Document 4

Overview of the Cisco Small Business IP Phones 6

Caring for Your Phone 7

Getting to Know the Cisco SPA 301 7

Getting to Know the Cisco SPA 303 9

Softkey Buttons 11

Using Keypad Shortcuts 12

Chapter 2: Installing Your Phone 13

Before You Begin 13

Installing Your Cisco SPA 301 IP Phone 14

Connecting the Handset 14

Connecting the Power 14

Connecting Your Cisco SPA 301 to the Network 15

Installing Your Cisco SPA 303 IP Phone 16

Connecting the Handset 16

Connecting the Power 17

Connecting Your Cisco SPA 303 to the Network 17

(Optional) Installing the Cisco SPA 303 Stand 18

(Optional) Connecting a PC to Your Cisco SPA 303 18

(Optional) Connecting Wired and Wireless Headsets 18

(Optional) Mounting Your Cisco SPA 30X Phone to the Wall 19

Reversing the Handset Retention Tab 25

Verifying Phone Startup 26

Upgrading Your Phone’s Firmware 27

Chapter 3: Using Basic Phone Functions 28

Using Phone Hardware and Accessories (Cisco SPA 303) 29

Using the Speakerphone 29

Using the Headset with Your IP Phone 29

Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 2

Contents

Switching Between the Handset/Headset/Speakerphone During a Call 29

Adjusting Call Volume and Muting 29

Adjusting Call Volume 29

Adjusting the Ringer Volume 30

Using Mute (Cisco SPA 303) 30

Placing or Answering a Call 30

Using Hold and Resume 31

Using Mute (Cisco SPA 303) 32

Ignoring an Incoming Call When You Are on a Call 32

Ending a Call 32

Transferring Calls (Cisco SPA 303) 32

Performing an Attended Transfer 33

Redialing a Number 33

Viewing and Returning Missed Calls (Cisco SPA 303) 34

Forwarding All Calls to Another Number (Cisco SPA 303) 34

Forwarding All Calls 34

Setting Do Not Disturb (Cisco SPA 303) 35

Picking Up a Call from Another Extension (Cisco SPA 303) 35

Using Call Back 36

Placing a Three-Way Conference Call 36

Using the Local Directory (Cisco SPA 303) 37

Using the Call History Lists (Cisco SPA 303) 38

Deleting All Numbers from the Missed Calls, Received Calls, or

Placed Calls List 38

Accessing Voicemail 39

Chapter 4: Using Advanced Phone Features 40

Logging in to Your Phone/Extension Mobility (Cisco SPA 303) 40

Adding and Using Speed Dials (Cisco SPA 303) 42

Monitoring/Accessing Another Phone from Your Phone

(Cisco SPA 303) 44

Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 3

Contents

Customizing Your LCD Screen (Cisco SPA 303) 44

Changing the LCD Screen Contrast 44

Configuring the Phone Screen Saver 44

Turning on the Screen Saver Immediately 45

Updating Your Ring Tone 46

Using the Interactive Voice Response Menu on the

Cisco SPA 301 46

Advanced Procedures for Technical Support Personnel 47

Viewing Status Information and Statistics 48

Rebooting, Restarting, and Resetting a Phone 48

Appendix A: Where to Go From Here 50

Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 4

Getting Started

This chapter provides an overview of this document and basic information about

your Cisco Small Business IP phone.

•About This Document, page 4

•Overview of the Cisco Small Business IP Phones, page 6

•Getting to Know the Cisco SPA 301, page 7

About This Document

This guide describes the concepts and tasks necessary to use and configure your

Cisco Small Business IP Phone.

NOTE The Cisco Small Business IP Phone features vary, depending on the type of call

control system that you are using and the functions that your phone administrator

has enabled. This document describes using the Cisco Small Business IP Phones

with a Smart Phone Control Protocol (SPCP) phone system, such as the Cisco

Unified Communications 500 Series. If you are using your Cisco Small Business

IP Phone with a Cisco SPA 9000 Voice System or a BroadSoft or Asterisk system,

see the

Cisco Small Business IP Phone SPA 30X (SIP) User Guide

Getting Started

About This Document

Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 5

Organization

This table describes the contents of each chapter in this document.

Title Description

Chapter 1 Getting Started This chapter provides an

overview of this document

and basic information about

your Cisco Small Business IP

phone.

Chapter 2 Installing Your Phone This chapter provides an

overview of this document

and basic information about

your Cisco Small Business IP

phone.

Chapter 3 Using Basic Phone

Functions

This chapter provides

instructions on using your

phone’s basic functions. It

includes the following

sections:

Chapter 4 Using Advanced Phone

Features

This chapter describes how

to configure advanced

features on your IP Phone.

Appendix A Where to Go From Here Cisco provides a wide range

of resources to help you

obtain the full benefits of the

Cisco SPA 30X phones. This

appendix provides link to

many of these resources.

Getting Started

Overview of the Cisco Small Business IP Phones

Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 6

Overview of the Cisco Small Business IP Phones

The Cisco Small Business IP Phones are full-featured VoIP (Voice over Internet

Protocol) phones that provide voice communication over an IP network. The

phones provide traditional features, such as call forwarding, redialing, speed

dialing, transferring calls, conference calling and accessing voice mail. Calls can

be made or received with a handset, headset or over a speaker.

IP phones also have special features not available in traditional phones. The Cisco

Small Business IP phones contain Ethernet ports, or ports that allow them to be

linked to the computer network. They also have additional Ethernet ports that

allow a computer to be connected to the network through the IP phone. Unlike

traditional phones, Cisco Small Business IP phones require a separate power

source. This power adapter is included with the phone.

As stated in the “About This Document” section on page 4, this document

covers the Cisco Small Business IP Phones when used as part of a system such as

the Cisco Smart Business Communications System (SBCS). In this system, the

phone network is managed by equipment such as the Cisco Unified

Communications 500 Series. The Cisco Unified Communications 500 Series uses

a protocol called Smart Phone Control Protocol (SPCP) to manage voice, data, and

video traffic.

Setup of the phone network, including advanced configuration of the phones, is

performed using Cisco Configuration Assistant (CCA) software. This software is

available on Cisco.com. Documents for using CCA are listed in Appendix A,

“Where to Go From Here.”

Getting Started

Getting to Know the Cisco SPA 301

Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 7

The following table shows the Cisco Small Business IP Phones covered in this

document and their respective features:

Caring for Your Phone

The Cisco Small Business IP phones are electronic devices that should not be

exposed to excessive heat, sun, cold or water. To clean the equipment, use a

slightly moistened paper or cloth towel. Do not spray or pour cleaning solution

directly onto the hardware unit.

Getting to Know the Cisco SPA 301

Cisco SPA 301 Cisco SPA 303

Screen None 128 X 64 monochrome LCD

Lines 13

Softkeys None 4 dynamic

Navigation Button None Four-way navigation key

Getting Started

Getting to Know the Cisco SPA 301

Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 8

#PhoneFeature Description

1 Handset Pick up to place or answer a call.

2 Message Waiting/

Status Indicator

The LED color and action indicates the phone or

message status:

•Red (solid)—You have a new voice mail message.

•Red (fast blinking)—You have an incoming call.

•Red (slow blinking)—You have a call on hold.

•Red (series of two fast blinks)—Your phone has

temporarily lost its Ethernet connection.

•Orange (fast blinking)—Your phone’s firmware is

upgrading.

•Orange (slow blinking)—Your phone is

downloading firmware.

•Orange (series of two fast blinks)—Your phone

has permanently lost its Ethernet connection.

When the phone is reconnected, it will reboot.

•Green (solid)—You have an active call on the

phone (the phone is off-hook).

3 Ringer button Push to the On position to turn the ringer on. Push to the

Off position to turn the ringer off.

4 Messages button Press to access voice mail (must be set up by your

phone administrator).

5 Flash button Press to place a call on hold and open another line.

6 Redial button Press to redial the last number called.

7 Volume button Press repeatedly to increase the volume of the handset

(when the handset is off the phone) or ringer volume

(when the handset is on the phone).

8 Keypad Use to dial phone numbers.

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