Cisco SPA 303 Series Instruction Manual

Cisco Small Business

IP Phones Models SPA301, 303, 501G, 502G, 504G,

508G, 509G, 525G/525G2, and WIP310

ADMINISTRATION

GUIDE

Document revised December 2010

Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found

at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply

a partnership relationship between Cisco and any other company. (1005R)

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 1

Contents

Chapter 1: Getting Started 12

Overview of the Phones 12

Cisco SPA500S Attendant Console 14

Network Configurations 14

Cisco SPA 9000 Voice System 15

Cisco Unified Communications 500 Series for Small Business 16

Other SIP IP PBX Call Control Systems 17

Prerequisites 17

Upgrading Firmware 18

Determining the Current Firmware Version 18

Determining Your IP Address 20

Downloading the Firmware 21

Installing the Firmware 21

Using the Web-Based Configuration Utility 22

Understanding Administrator and User Views 24

Accessing Administrative Options 25

Understanding Basic and Advanced Views 25

Using the Web Administration Tabs 25

Roadmap to Configuration Utility Features 25

Viewing Phone Information 29

Using IVR on the Cisco SPA301 and Cisco SPA501G IP Phone 29

Chapter 2: Configuring Lines and Extensions 33

Configuring Lines 33

Shared Line Appearances 33

Configuring a Line 34

Configuring Shared Line Appearance 35

Assigning Busy Lamp Field, Call Pickup, and Speed Dial Functions to

Unused Lines on a Cisco SPA300 Series or Cisco SPA500 Series

IP Phone 36

Configuring Call Pickup and Busy Lamp Field 36

Configuring Speed Dial 38

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 2

Contents

Configuring Unused Line Keys for Call Park on the

Cisco SPA525G/525G2 (MetaSwitch) 39

Configuring Unused Line Keys to Access Services 40

Configuring Line Key LED Patterns on the Cisco SPA300 Series or

Cisco SPA500 Series IP Phone 41

Configuring Extensions 43

Chapter 3: Customizing Cisco SPA and Wireless IP Phones 45

Configuring Phone Information and Display Settings 46

Configuring the Phone Name 46

Configuring Voice Mail 46

Configuring Internal Voice Mail for Each Extension (When Using

Cisco SPA 400 for Voice Mail) 47

Customizing the Startup Screen 47

Changing the Display Background (Cisco SPA300 Series and

Cisco SPA500 Series) 49

Configuring the Screen Saver 51

Configuring the LCD Contrast 52

Configuring Back Light Settings (Cisco SPA525G/525G2) 53

Configuring Linksys Key System Parameters 54

Enabling Call Features 54

Enabling Anonymous Call and Caller ID Blocking Services 55

Enabling Automatic Call Distribution (ACD) Service 55

Enabling Call Back Service 56

Enabling Call Park and Call Pickup Services 56

Enabling Call Transfer and Call Forwarding Services 57

Enabling Conferencing 57

Enabling Do Not Disturb 58

Enabling the Missed Call Shortcut 58

Logging Missed Calls (Cisco SPA300 Series and Cisco SPA500 Series) 59

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 3

Contents

Enabling Paging (Intercom) 59

Single Page 59

Group Paging 59

Configuring a Phone to Automatically Accept Pages 60

Configuring Paging Groups 60

Enabling Secure Call 62

Enabling Service Announcements 62

Customizing Phone Softkeys 62

Programmable Softkeys 67

Configuration Example 68

Configuring the Message Waiting Indicator 69

Configuring Ring Tones 70

Configuring On-Demand Ring Tones (Cisco SPA525G/525G2) 71

User-Created MP3 Ring Tones (Cisco SPA525G/525G2) 72

Creating and Uploading Ring Tones Using the Ring Tone Utility

(Cisco SPA30X and Cisco SPA50XG only) 72

Assigning a Ring Tone to an Extension 73

Configuring RSS Newsfeeds on the Cisco SPA525G/525G2

IP Phone 74

Configuring Audio Settings 75

Configuring Audio Input Gain (Cisco SPA300 Series and

Cisco SPA500 Series) 76

Enabling Wireless (Cisco SPA525G/525G2 only) 77

Configuring Bluetooth (Cisco SPA525G/525G2 only) 77

Enabling Bluetooth (Cisco SPA525G/525G2) 77

Using a Bluetooth Headset (Cisco SPA525G/525G2) 78

Pairing Your Cisco SPA525G2 with a Bluetooth-Enabled Mobile Phone 80

Initiating Pairing from the Cisco SPA525G2 80

Initiating Pairing from Your Bluetooth-Enabled Mobile Phone 81

Enabling SMS Messaging 82

Enabling the Web Server 84

Configuring Lightweight Directory Access Protocol (LDAP) for the

Cisco SPA300 Series and Cisco SPA500 Series IP Phones 85

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 4

Contents

Configuring BroadSoft Settings (Cisco SPA300 Series and

Cisco SPA500 Series) 89

Configuring BroadSoft Directory 89

Configuring Synchronization of Do Not Disturb and Call Forward 90

Configuring XML Services 91

Configuring Music On Hold 93

Configuring Extension Mobility 94

Configuring Video Surveillance on the Cisco SPA525G/525G2 95

Configuring the User Name and Account on the Camera 96

Entering Camera Information Into the Cisco SPA525G/525G2

Configuration Utility 96

Viewing the Video 97

Chapter 4: Configuring SIP, SPCP, and NAT 98

Session Initiation Protocol and Cisco IP Phones 98

SIP Over TCP 99

SIP Proxy Redundancy 100

Configuring Survivable Remote Site Telephony (SRST) Support 100

RFC3311 Support 101

Support for SIP NOTIFY XML-Service 101

Configuring SIP 101

Configuring SIP Parameters 101

Configuring SIP Timer Values 105

Configuring Response Status Code Handling 108

Configuring RTP Parameters 108

Configuring SDP Payload Types 110

Configuring SIP Settings for Extensions 113

Configuring a SIP Proxy Server 118

Configuring Subscriber Information Parameters 121

Configuring SPCP on the Cisco SPA525G/525G2 122

Configuring SPCP on the Cisco SPA300 Series and

Cisco SPA50XG 123

Network Address Translation (NAT) and Cisco IP Phones 123

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 5

Contents

NAT Mapping with Session Border Controller 124

NAT Mapping with SIP-ALG Router 124

Configuring NAT Mapping with a Static IP Address 124

Configuring NAT Mapping with STUN 125

Determining Whether the Router Uses Symmetric or Asymmetric NAT 126

Chapter 5: Configuring Security, Quality, and Network Features 128

Setting Security Features 128

SIP Initial INVITE and MWI Challenge 129

SIP Over TLS 129

SRTP and Securing Calls 130

Secure Call Indication Tone 131

Ensuring Voice Quality 132

Supported Codecs 132

Bandwidth Requirements 133

Factors Affecting Voice Quality 134

Configuring Voice Codecs 136

Configuring Domain and Internet Settings 140

Configuring Restricted Access Domains 140

Configuring DHCP, Static IP, and PPPoE Information 140

Setting a Static IP Address 141

Configuring PPPoE Settings (Cisco SPA525G/525G2 only) 142

Setting Optional Network Parameters 143

Configuring VLAN Settings for IP Phones 145

Configuring Cisco Discovery Protocol (CDP) 145

Configuring Link Layer Discovery Protocol for Media Endpoint

Devices (LLDP-MED) 146

TLV Information 147

Configuring the VLAN Settings 154

Configuring SSL VPN on the Cisco SPA525G/525G2 155

Configuring the VPN on the Security Appliance 156

Configuring the VPN on the Cisco SPA525G/525G2 157

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 6

Contents

Chapter 6: Provisioning Basics 160

Provisioning Capabilities 161

Provisioning Configuration from Phone Keypad 161

IP Phone Configuration Profiles 163

Obtaining the SPC Tool 164

General Purpose Parameters 165

Sample Configuration File 165

Upgrading, Resyncing, and Rebooting Phones 166

Firmware Upgrade Parameters 167

Resyncing a Phone 168

Rebooting a Phone 169

Redundant Provisioning Servers 169

Retail Provisioning 169

Automatic In-House Preprovisioning 170

Configuration Access Control 171

Restricting User Access to the Phone Interface Menus

(Cisco SPA300 and Cisco SPA500 Series) 171

Using HTTPS 172

Server Certificates 173

Client Certificates 173

Obtaining a Server Certificate 173

Chapter 7: Configuring Regional Parameters and Supplementary Services 175

Advanced Scripting for Cadences, Call Progress Tones, and

Ring Tones 176

Example 1: Normal Ring 176

Example 2: Distinctive Ring (short,short,short,long) 176

Example 1: Dial Tone 177

Example 3: SIT Tone 177

Example 1: SIT Tone 178

Call Progress Tones 179

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 7

Contents

Distinctive Ring Patterns 179

Control Timer Values (sec) 180

Configuring Supplementary Services (Star Codes) 181

Entering Star Code Values 181

Activating or Deactivating Supplementary Services 186

Vertical Service Announcement Codes (Cisco SPA300 and

Cisco SPA500 Series) 186

Bonus Services Announcement description 187

Outbound Call Codec Selection Codes 188

Miscellaneous Parameters 189

DTMF Parameters 189

Localizing Your IP Phone 190

Managing the Time and Date 191

Configuring Daylight Saving Time 192

Daylight Saving Time Examples 193

Selecting a Display Language 193

Creating a Dictionary Server Script 194

Chapter 8: Configuring Dial Plans 196

About Dial Plans 196

Digit Sequences 198

Digit Sequence Examples 200

Acceptance and Transmission of the Dialed Digits 202

Dial Plan Timer (Off-Hook Timer) 203

Syntax for the Dial Plan Timer 203

Interdigit Long Timer (Incomplete Entry Timer) 204

Syntax for the Interdigit Long Timer 204

Interdigit Short Timer (Complete Entry Timer) 205

Syntax for the Interdigit Short Timer 205

Editing Dial Plans on the IP Phone 206

Resetting the Control Timers 207

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 8

Contents

Chapter 9: Configuring the Cisco SPA500S Attendant Console 208

Cisco SPA500S Features 209

Setting Up the Cisco SPA500S Attendant Console 210

Configuring the Cisco SPA 9000 for the Cisco SPA500S 211

Configuring the BroadSoft Server for the Cisco SPA500S 211

Configuring the Asterisk Server for the Cisco SPA500S 212

Configuring the Cisco SPA500S 213

Unit/Key Configuration Scripts 214

Assigning Cisco SPA500S LEDs to Phone Extensions 215

Cisco SPA 9000 Syntax 216

BroadSoft syntax 216

Asterisk syntax 216

Configuring BroadSoft Busy Lamp Field Auto-Configuration 217

Attendant Console Parameters 217

Monitoring the Cisco SPA500S 219

Cisco SPA500S Unit Monitoring Notes 219

Chapter A: Creating an LED Script 220

LED Script Examples 221

LED Pattern 221

Appendix B: Cisco SPA IP Phone Field Reference 223

Info Tab 224

System Information 224

Network Configuration (SPCP) 226

VPN Status (SPA525G/525G2 Only) 227

Product Information 227

Phone Status 228

Ext Status 230

Line/Call Status 230

Downloaded Ring Tone 232

System Tab 233

System Configuration 233

Other manuals for SPA 303 Series

This manual suits for next models

Table of contents

Other Cisco IP Phone manuals

Cisco

Cisco MCS 7800 Series User manual

Cisco

Cisco SPA 303 User manual

Cisco

Cisco MCS 7800 Series User manual

Cisco

Cisco 8800 Series User manual

Cisco

Cisco 793X User manual

Cisco

Cisco Small Business Pro SPA 508G User manual

Cisco

Cisco 8841 User manual

Cisco

Cisco Unified 6921 User manual

Cisco

Cisco 7970 Series User manual

Cisco

Cisco CP-7962G User manual

Cisco

Cisco 7905 serie User manual

Cisco

Cisco SPA-500 Series User manual

Cisco

Cisco CP-3911 - Unified SIP Phone 3911 VoIP User manual

Cisco

Cisco Webex 840 Operating instructions

Cisco

Cisco 7906G - Unified IP Phone VoIP User manual

Cisco

Cisco 7925G - Unified Wireless IP Phone VoIP Instruction Manual

Cisco

Cisco 6800 Series User manual

Cisco

Cisco 7965G - Unified IP Phone VoIP User manual

Cisco

Cisco Unified 6921 User manual

Cisco

Cisco SPA 501G User manual

Cisco

Cisco 79 SERIES Installation guide

Cisco

Cisco Cisco 7940 User manual

Cisco

Cisco 8861 Quick reference guide

Cisco

Cisco Unified 8961 How to use

Popular IP Phone manuals by other brands

Alcatel

Alcatel 4028 manual

Polycom

Polycom Polycom VVX 600 quick reference

Polycom

Polycom SoundPoint IP 450 datasheet

Polycom

Polycom SoundPoint IP 650 user guide

Proximus

Proximus Maestro 3016 IP quick start guide

Fanvil

Fanvil X4 user manual

Snom

Snom 320 quick start guide

Yealink

Yealink Yealink SIP-T46G Guide

Avaya

Avaya 4625SW user guide

Yealink

Yealink SIP-T52S quick start guide

Nortel

Nortel 1140E Getting started

Nexotek

Nexotek NT-P500 user manual

Avaya

Avaya Integral 5 R3.0 user guide

GE 28320EE2 - Dect 6.0 InfoLink 2 user guide

Avaya

Avaya 4600 Series Administrator's guide

Mitel

Mitel MIVOICE OFFICE 400 6940 SIP user guide

Nortel

Nortel i2050 installation guide

Fiberme

Fiberme FAP260 Series user guide