Cisco 6800 Series User manual
Voicemail
•Your Personal Voicemail Account, on page 1
•Check Your Personal New Voice Messages, on page 2
•Access Your Personal Voicemail, on page 2
•Access Your Personal Audio Voicemail, on page 2
•Voice Messages States of Monitored Voicemail Accounts, on page 2
Your Personal Voicemail Account
You can access your personal voice messages directly from your phone. But your administrator must set up
your voicemail account, and may also set up your phone to access the voicemail system.
The Messages button or the Messages softkey on your phone acts as a speed dial into the voicemail
system.
When you aren’t at your desk, you can call your voicemail system to access your voicemail. Your administrator
can give you the voicemail system phone number.
Because each voicemail system is different, we can't tell you how to use your voicemail system. For information
about your voicemail commands, see the voicemail system user documentation or contact your administrator.
Set up Voicemail on Your Phone
If your administrator has not set up your personal voicemail phone number on your phone, you can set it up
yourself.
Procedure
Step 1 Press Applications .
Step 2 Select User preferences >Call preferences.
Step 3 Enter your personal voicemail phone number in Voice mail.
Step 4 Press Set.
Voicemail
1
Check Your Personal New Voice Messages
To find out if you have new voicemail messages, look for one of these signs:
• The light strip on your handset is solid red.
• The number of missed calls and voicemail messages is displayed on your screen. If you have more than
99 new messages, a plus (+) sign is displayed.
• An exclamation mark (!) indicates urgent voicemail messages.
You will also hear a stutter tone played from your handset, headset, or speakerphone when you use a phone
line. This stutter tone is line-specific. You only hear it when you use a line that has voice messages.
Access Your Personal Voicemail
Procedure
Step 1 Press Messages or Messages.
Step 2 Follow the voice prompts.
Access Your Personal Audio Voicemail
Depending upon how your administrator has set up your phone, you can retrieve your personal voicemail
without viewing a list of messages. This option is useful if you prefer a list of voicemail messages, but you
occasionally access your messages without the visual prompts.
Procedure
Step 1 In the screen, press the Audio softkey.
Step 2 When prompted, enter your voicemail credentials.
Voice Messages States of Monitored Voicemail Accounts
You can see the voicemail messages state of a voicemail account of a user or group on a line key or on an
expansion module button.
The scope of the monitored voicemail account:
• an extension-associated voicemail account that is configured on the phone
Voicemail
2
Voicemail
Check Your Personal New Voice Messages
• a voicemail account that is different from any extension-associated voicemail account
To check if your SIP proxy provides the support, contact your administrator.
A monitored voicemail account displays one of these icons beside the line key or expansion module button:
• : There are no voicemail messages for the monitored account.
• : There are new voicemail messages. The number of messages displays adjacent to the name of the
monitored account. For example, (4) VM 3300 shows there are four voicemail messages for the monitored
account VM 3300.
• : The new voicemail messages contain at least one urgent message.
• : The line failed to register to the voicemail server.
The line button LED also changes color to indicate the state of the monitored line. The default LED color and
pattern for the states are:
• No message: solid green
• New messages: solid red
• Urgent messages: solid red
• Registration Failed: solid amber
To customize the LED behaviour, contact your administrator.
Access Monitored Voicemail Account Messages
Before you begin
• Your administrator must configure either a line key on the phone or an expansion module button to
monitor a voicemail account.
• Your administrator must assign speed dial to the configured key.
• There are new messages for the monitored voicemail account.
Procedure
Step 1 Press the line key on the phone or the expansion module button.
You may be prompted to enter the monitored voicemail account ID and PIN.
Step 2 Follow the voice prompts.
Voicemail
3
Voicemail
Access Monitored Voicemail Account Messages
Voicemail
4
Voicemail
Access Monitored Voicemail Account Messages
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