Cisco Unified 6921 User manual

Cisco

6921

Phone

Quick

Reference

Guide

Table of Contents

1. Overview of Cisco 6921 IP Phone

2. How do I?

oplace a call?

odial an internal extension?

oput a call on “hold”?

otransfer a call to an extension/voicemail?

ouse my voicemail?

oview my missed calls?

oadjust the handset volume?

oadjust the ringer volume?

ooperate the LCD screen?

oset up my voicemail?

Overview of Cisco 6921 IP Phone

Handset light strip

Indicates an incoming call (flashing red) or new voice

message (steady red).

LCD Display

Time, date, phone number, caller ID, line/call status, soft

key tables and graphics.

Soft key buttons

Key functions are listed at the bottom of the LCD display,

above the soft key. Different soft key functions become

available during changes in the phone’s state, for example

on hook or off hook.

Transfer button

Transfers a call

Conference button

Creates a conference call.

Hold button

Places an active call on hold.

Scroll/Toggle button

Used to scroll/toggle through LCD options or incoming

calls.

Line 1 and Line 2 buttons

Line 1 selects the primary phone line. Line 2 provides a

secondary phone line.

Headset button

Toggles the headset on or off. When the headset is on, the

button is lit.

Speaker button

Used to activate the speakerphone. When the speakerphone

is on, the button is lit.

Keypad

Allows you to dial phone numbers, enter letters and select

menu items (by selecting item number).

Mute button

Toggled the microphone on or off. When the microphone is

muted, the button is lit.

Volume button

Controls the handset, headset and speakerphone volume

(off hook) and the ringer volume (on-hook).

Message button

Auto-dials your voicemail system (2700).

Applications button

Opens/closed the Applications menu. Use it to access call

history, user preferences, and phone settings.

Directories button

Opens/closes the Directories menu (feature may be

disabled).

Handset

Phone handset.

How Do I?

Solution

Notes

place a call?

To place an external call, you must

dial “8” first.

•Lift the handset and dial 8 +

phone number

•Press the “Speaker” button,

dial 8 + phone number

There are several

ways to place a call.

The end user will

decide which way is

best for them.

dial an

internal

extension?

To place an internal extension call,

dial the 4-digit extension i.e. 3498.

To place an internal “classroom

speaker”, dial “4”+ last 3 digits of

extension. i.e. 3498 would be 4498

for a “speaker” into a classroom.

put a call on

hold?

Press the “Hold” button to place

call on hold. To return to the call,

press the “Resume” soft key.

transfer a call

to an

extension or

voicemail?

Extension: During a call, press the

“Trnsfr” button, enter the ext.

number, and then press the

“Trnsfr” button again.

Voicemail: To transfer a call

directly to voicemail, press

“Trnsfr” button, enter “*” + the

extension and the “Trnsfr” button

again.

use my

voicemail?

Set-up voicemail: Press the

“Messages” button and enter your

PIN (12345) when prompted.

•Allows you to save a

recorded name

•Set up a voice greeting

•Change your PIN

Access voicemail: Press the

“Messages” button or dial 2700,

enter your PIN and follow the

recorded instructions.

Write down your

password. Passwords

are difficult to reset.

view my

missed calls?

•Press the “Applications”

button and select call history

set up a

conference

call?

Turn a two-party call into a

conference call:

Step 1 – During the call, press the

“Confrn” button – this

automatically activates a new line

and places the first party on hold.

Step 2 – Place a call to another

number or extension.

Step 3 – When the call connects,

press “Confrn” button again to add

the new party to the conference

call.

Once the conference

call initiator

disconnects, no

additional parties can

be added.

Step 4 – repeat steps 1-3 to add

additional parties to conference

call.

adjust the

handset

volume?

Pick up your handset, press the

“Volume” button and press “+” or

the “-“ to adjust handset volume.

adjust the

ringer

volume?

Leave handset in the cradle, press

the “+” or the “-“ volume button to

adjust ringer volume.

operate the

“LCD”

screen?

Operating your LCD screen is

easy. Use the scroll/toggle button,

soft keys, and the keypad to make

your selections. To exit out of a

menu, press the “Exit” soft key.

To set up your new phone/voicemail:

Please pick up receiver and press “messages” button – or you can dial 2700. Your initial

pin is: 12345. My new pin is: _______________.

The prompt will have you change your pin, record your name, and record a greeting.

Once finished, you will have a red light turn on if someone has left you a message.

To check messages, press “messages” button

Enter your pin followed by # – your new messages will be played. Once played you will

be given the following options:

Repeat 1 Save 2

Delete 3 Forward 5

Mark New 6 Skip Back 7

Properties 9 Exit *

Help 0 - which repeats these options

We will also be setting up your voicemail to go to your email so that you can check them

that way (without using the phone) – this will take a little time, so please be patient.

Your email (Outlook) must be running the latest version for this to work. Please check

updates.

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