Cisco 7945 Series User manual

Contents

Introducon 3

GengStarted 3

Reporngproblems 3

HowtoUseYourVoIPPhone 4

CallerID 4

Accessyourvoicemail 4

Howtomakeacall 4

Redialthelastcall 5

Redialfromcallhistory 5

Calltheuniversityoperator 5

Makeanon-campuscall 6

Makeano-campuscall 6

Makeatoll-freecall 6

Makealongdistancecall 6

Putacallonhold 7

Makeasecondcall 7

Acceptasecondcall 7

Transferacall 8

AnsweryourVoIPphonewithyourcellphone 8

Sendacalltoyourcellphone 9

Makeaconferencecall 9

Removeapartyfromaconferencecall 10

Turnoncallforwarding 10

Turnocallforwarding 10

Viewalistofmissedcalls,receivedcalls,orplacedcalls 11

Dialaphonenumberinthelist... 11

Editanddialaphonenumberinthelist... 11

Deleteaphonenumberfromthelist... 12

Clearallphonenumbersfromthelist... 12

Speeddialaphonenumberusingabbreviateddialing 13

Logintoyourpersonaldirectory 13

Logoutofyourpersonaldirectory 14

Searchyourpersonaladdressbook 14

Dialanumberusingyourpersonaladdressbook 15

Searchthecorporatedirectory 16

HowtoCustomizeYourVoIPPhone 17

CallVolume 17

RingerVolume 17

RingTone 17

BackgroundImages 18

EnableWidebandHeadset 18

DisableWidebandHeadset 19

Brightness 19

CiscoUniedCMUserOponsWebsite 20

Logintothewebsite 20

ChangeyourVoIPPIN 20

Conguremobilitysengswithyourcellphonenumber 20

Addaspeeddialphonenumber 22

Removeaspeeddialphonenumber 22

Addapersonaladdressbookentry 23

Removeapersonaladdressbookentry 23

Viewallentriesinyourpersonaladdressbook 24

Searchyourpersonaladdressbook 24

Searchthedirectory 25

Introduction

ThisguideexplainshowtouseyourVoIPtelephoneatIllinoisStateUniversity.Voiceover

InternetProtocol(VoIP)isacommunicaonstechnologythatallowstelephonecallsto

beplacedusingabroadbandnetworkinsteadofaregular,analogphoneline.Ifyouhave

anyquesonsaboutyourVoIPphonebeyondthescopeofthisdocument,pleaseconsult

thewebsiteforTelecommunicaonsandNetworkingathp://www.telecom.ilstu.eduor

contacttheuniversityoperatorsforassistance.

Getting Started

Yourdepartment’slocaltechnicalsupportstawillinstallyourVoIPphoneforyou.

FourmodelsofdesktopVoIPphonesareavailableforuseoncampus.

CiscoIPPhone7911–AbasicVoIPphonewithasmallscreen•

CiscoIPPhone7945–StandardoceVoIPphoneoncampus•

CiscoIPPhone7965–ThisVoIPphonehastwoprogrammablebuonsandcan •

 accepttwoaddionalsidecars,eachwith14addionalbuons

CiscoIPPhone7975–Sameas7965,exceptitalsohasatouchscreen•

Thisguidecoverssetupandusageofthe7945,7965,and7975models.Somefeatures

andoponsdescribedinthisguidemaynotbeavailableonthe7911model.

Thisguidedoesnotincludeinstruconsforsengupprogrammablebuonsonthe

7965and7975models.Forassistancewithprogrammablebuonsonthe7965and

7975models,contactTelecommunicaons&Networking.

Reporting problems

ReportproblemswithyourVoIPphonetoyourdepartment’slocaltechnicalsupport

sta.Ifyoudonotknowwhotocontact,youcanndoutwhoprovidesyour

departmentwithtechnicalsupportbycontacngtheUniversityComputerHelpDeskat

309-438-HELP(4357).YourtechnicalsupportstawillworkwithTelecommunicaons&

Networkingtoresolvetheissue.

How to Use Your VoIP Phone

YourVoIPphoneworksmuchlikearegularphone.

Caller ID

Whenyoureceiveacallfromacampusphone,thecaller’sve-digitphonenumberis

displayedalongwiththeassociatednameordepartment.

Whenyoureceiveacallfromano-campusorcellularphone,thecaller’sten-digit

phonenumberisdisplayed.

Whenyouplaceacalltoano-campusphonenumber,therecipient’scallerID(if

available)willdisplayeither309-438-4300or309-438-4444.Thesenumbersdonot

correspondtoanycampusphone.Anycallertryingtodialthemwillreceivearecording

indicangtheyarenotinservice.

Access your voice mail

YoucanaccessthecampusvoicemailsystemusingyourVoIPphone.Standarddigital

phonesandVoIPphonesaccessthesamevoicemailsystem.Toaccessyourvoicemail,

dothefollowing:

Pressthe1. Voice Mail buon.

Followtheaudibleinstruconstoaccessyourvoicemail.2.

How to make a call

Thereareseveralwaystomakeaphonecallwith

yourVoIPphone.Tomakeacall,dothefollowing:

Pickupthehandset,andenteraphone•

 number.

Pressthe• New Callbuon,andentera

 phonenumber.

Pressthe• Speaker buon,andentera

 phonenumber.

Tip: Asyouenteraphone

number,yourphonesuggests

numbersbasedonyourcall

history.

Tip: Ifyoumakeamistake

whileenteringaphone

number,pressthe<< buon

tobackspace.

Enteraphonenumber.Pickupthehandsettobegindialing.•

Enteraphonenumber.Pressthe• Dial buontobegindialing.

Enteraphonenumber.Pressthe• Speaker buontobegindialing.

Redial the last call

Toredialthelastphonenumberenteredonyourphone,dothefollowing:

Pressthe1. Redialbuontocallthelastphonenumberdialed.

Dialingbeginsimmediately.2.

Redial from call history

Toredialaphonenumberfoundinyourcallhistory,dothefollowing:

Pressupordownonthearrowpadtoaccessyourcallhistory.1.

Usethearrowpadtohighlightthephonenumberyouwanttoredial.2.

Dooneofthefollowing:3.

Pickupthehandsettobegindialing.•

Pressthe• Dialbuontobegindialing.

Pressthe• Speaker buontobegindialing.

Call the university operator

Theuniversityoperatorcanprovideyouwithon-campusphonenumbers.Tocallthe

universityoperator,dothefollowing:

Pickupthehandset.1.

Dooneofthefollowing:2.

Fromoncampus,dial• 0toreachtheoperator.ForTTYservice,dial

8-2941.

Fromocampus,dial• 309-438-2111toreachtheoperator.

Whenyouaredone,hangup.3.

Make an on-campus call

Tomakeanon-campuscall,dothefollowing:

Pickupthehandset.1.

Dooneofthefollowing:2.

Tocallanocephonenumber,dial• 8followedbythefour-digitphone

number.

Tocallaresidencehallphonenumber,dial• 6 followedbythefour-digit

phonenumber.

Whenyouaredone,hangup.3.

Make an off-campus call

Tomakeano-campuscall,dothefollowing:

Pickupthehandset.1.

Dial2. 9 followedbytheseven-digitphonenumber.

Whenyouaredone,hangup.3.

Make a toll-free call

Youcancall800,877,and888phonenumberstollfree.Tomakeatoll-freecall,dothe

following:

Pickupthehandset.1.

Dial2. 9+1+theten-digittollfreephonenumber.

Whenyouaredone,hangup.3.

Make a long distance call

Longdistancecallsrequirealongdistancecallingcode.Tomakealongdistancecall,do

thefollowing:

Pickupthehandset.1.

Dial2. 9+ 1+theten-digitphonenumber.

Whenyouhearthelongdistancetone,enteryoursix-digitlongdistancecalling 3.

 code.

Whenyouaredone,hangup.4.

Put a call on hold

Toplaceacallonhold,dothefollowing:

Whileyouareonacall,pressthe1. Holdbuon.

Totakeacallohold,pressthe2. Resumebuon.

Make a second call

Whileyouhaveacallonhold,youcanmakeasecondcallwithouthangingup.Tomakea

secondcall,dothefollowing:

Whileyouareonacall,pressthe1. Holdbuon.Thisplacestherstcallonhold.

Pressthe2. New Callbuon.

Enterthephonenumberforthesecondcall.3.

Toswitchbacktotherstcall,pressuponthearrowpadtoselecttherstcall.4.

Pressthe5. Resume buon.Thisplacesthesecondcallonhold.

Toendanacvecall,pressthe6. End Call buon.Ifacallisonhold,youmust 

 resumeitbeforeyoucanendit.

Accept a second call

Whileyouareonacall,youcananswerasecondcall.Ifyoudon’tanswerthesecond

call,itissenttoyourvoicemail.Toacceptasecondcall,dothefollowing:

Ifyouareonacallwhenreceiveasecondcall,youwillhearabeepandthe 1.

 secondcaller’sphonenumberwillappearonyourphonedisplay.

Toacceptthesecondcall,pressthe2. Answerbuon.Thisplacestherstcallon 

 hold.

Toswitchbacktotherstcall,pressuponthearrowpadtoselecttherstcall.3.

Pressthe4. Resume buon.Thisplacesthesecondcallonhold.

Toendanacvecall,pressthe5. End Call buon.Ifacallisonhold,youmust 

 resumeitbeforeyoucanendit.

Transfer a call

Totransferacalltoanotherphonenumber,do

thefollowing:

Whenyouwanttotransferacalltothird1.

 party,presstheTransfer buon.This

 placesthecallonhold.

Enterthethirdparty’sphonenumber.2.

Totransferthecall,pressthe3. Transfer

 buon.

Aertransferringthecall,hangup.4.

Answer your VoIP phone with your cell phone

YoucanansweryourVoIPphonewithyourcellphoneusingyourVoIPphone’smobility

feature.

TouseyourVoIPphone’smobilityfeature,youmustcongureyourmobilitysengs

throughtheCiscoUniedCMUserOponswebsite.Refertosecon,Congure mobility

sengs with your cell phone number.

ToansweryourVoIPphonewithyourcellphone,dothefollowing:

WhenacallisplacedtoyourVoIPphone,yourVoIPphonewillringrst.Aera 1.

 moment,yourcellphonewillbeginringingtoo.

Yourcellphonewilldisplay309-438-4300or309-438-4444ratherthan2.

 yourcaller’sactualphonenumber.Thisindicatesthatthecalliscomingfrom 

 IllinoisStateUniversity(i.e.fromyourVoIPphone),eveniftheoriginalcalleris 

 callingfromanon-universityphonenumber.

Whenyouanswerthecallusingyourcellphone,yourVoIPphonewillstop 3.

 ringing.

Whenyouaredone,hangupyourcellphone.Thepersonontheotherendof4.

 thecallmayheartheUniversity’sholdmusicforamomentbeforeyourVoIP 

 phoneendsthecall.

Tip: Itisgoodpracceto

announceacallbefore

transferringit.Waitunlthe

thirdpartyhasanswered.

Thenexplainwhoyouwillbe

transferringandthenatureof

thecall.Whenyouareready

totransferthecall,pressthe

Transferbuon.

Send a call to your cell phone

Whileyouareonacall,youcansendthecallto

yourcellphoneusingyourVoIPphone’smobility

feature.

TouseyourVoIPphone’smobilityfeature,you

mustcongureyourmobilitysengsthroughthe

CiscoUniedCMUserOponswebsite.Referto

secon,Congure mobility sengs with your cell

phone number.

Tosendacalltoyourcellphone,dothefollowing:

Whileyouareonacallandyouwanttosendthecalltoyourcellphone,press 1.

 themorebuon,andthenpresstheMobilitybuon.

With2. Send call to Mobile Phonehighlighted,presstheSelectbuon.

Whenyourcellphonerings,answerthecall.Yourcellphonewilldisplay  3.

 309-438-4300or309-438-4444.ThisindicatesthatthecalliscomingfromIllinois

 StateUniversity(i.e.fromyourVoIPphone).

Whenyouaredone,hangupyourcellphone.Thepersonontheotherendof4.

 thecallmayheartheUniversity’sholdmusicforamomentbeforeyourVoIP 

 phoneendsthecall.

Make a conference call

Youcanmakeaconferencecallwithuptoeightpeople(includingyou).Tomakea

conferencecall,dothefollowing:

Calltherstpersonyouwanttoinvitetotheconferencecall.1.

Pressthe2. morebuon.

Pressthe3. Confrnbuon.Thisstartstheconferencecall.

Enteranewphonenumbertoinvite.4.

Pressthe5. Confrn buon.Thisaddsthepersontotheconferencecall.

Repeatsteps2through5toaddaddionalpeopletotheconferencecall.6.

Ifyouiniateaconferencecallusinglongdistanceservices,youneedtobethe 7.

Tip: Ifyouhavenot

conguredyourVoIPphone’s

mobilitysengs,youcan

transferacalltoyourcell

phonebyfollowingthe

instruconsinthesecon,

Transfer a call.

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